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Frequently asked questions
Cancel Aurora: Step-by-Step Guide
How to cancel Aurora and stop paying for a wellness app you're not using
What Aurora is and why filipinos are signing up
Aurora is a subscription-based wellness application that delivers guided meditations, sleep stories, relaxation programs, and curated content designed to improve your sleep quality and manage stress. The service operates across the Philippines through multiple distribution channels-the App Store, Google Play, and web-based access-which creates confusion when you decide to cancel. Once you enrol in Aurora, you automatically enter an auto-renewing subscription agreement that charges your payment method every month unless you actively disable auto-renewal before your billing date arrives.
The value proposition resonates clearly: professional wellness content available whenever you need it. However, the moment you determine Aurora no longer serves your needs, the cancellation pathway becomes unclear. This is precisely where Yafee helps thousands of Filipino consumers every month. We've documented exactly where Aurora subscribers encounter friction, and we've mapped the legal framework that protects your right to cancel.
The cost structure: what you actually pay each month
Aurora's pricing in the Philippines depends on your chosen plan and subscription tier. Most users pay between ₱199 and ₱499 per month for the Pro plan, though annual subscriptions offer substantial savings if you commit upfront. Aurora promotes a 7-day free trial, and this is precisely where many Filipinos incur unexpected charges. When your trial expires, your payment method is automatically debited unless you cancel before the trial period ends.
| Plan type | Duration | Cost in PHP | Auto-renewal status |
| Free trial | 7 days | ₱0 (then charged) | Yes, unless cancelled |
| Monthly Pro | 1 month | ₱199-₱399 | Yes |
| Annual Pro | 12 months | ₱1,799-₱2,999 | Yes |
| Family plan | 1 month | ₱599-₱799 | Yes |
Your exact charge varies based on promotional codes and whether you're a new or returning subscriber. Before you cancel, verify your most recent payment by reviewing your bank or GCash statement. This record proves what you paid and serves as evidence if you need to dispute a charge later.
Aurora's legal jurisdiction and your consumer rights
Aurora operates under Philippine law and is subject to Philippine court jurisdiction. According to Aurora's terms of service, all subscription agreements and disputes fall under the laws of the Republic of the Philippines, with Taguig City courts designated for formal proceedings. This legal clarity matters because you possess explicit consumer protections under the Consumer Act of the Philippines (Republic Act No. 7394).
The Consumer Act of the Philippines (Republic Act No. 7394) mandates that companies must process cancellation requests promptly and cease all charges immediately upon cancellation. If Aurora refuses your cancellation request or continues charging you after you've cancelled, you retain the right to lodge a formal complaint with the National Bureau of Consumer Protection (NBCP). Alternatively, you can initiate a chargeback dispute through your bank or card issuer's dispute resolution mechanism. Yafee advises all subscribers to keep written proof of their cancellation attempt, as this documentation strengthens any complaint you file.
Why you should cancel Aurora and when to act
Your reasons for cancellation are valid regardless of their nature, and the law protects your decision to cancel at any time.
Common reasons to cancel your subscription
You've stopped using the app regularly. Wellness routines shift with life circumstances, and a meditation app that worked for you six months ago may no longer fit your schedule. If you haven't opened Aurora in weeks, every monthly charge represents money spent on an unused service.
The content isn't resonating with you. Not every wellness approach works for every person. If Aurora's meditation style, narrator voice, or program structure doesn't align with your preferences, continuing the subscription wastes your budget. Yafee data from our user base shows that wellness app cancellations frequently stem from content-preference mismatches rather than service quality issues.
You're consolidating subscriptions to reduce expenses. Many Filipinos manage multiple subscriptions across entertainment, fitness, and wellness categories. A deliberate audit of your monthly spending often reveals overlapping services. Cancelling Aurora to focus resources on another subscription you use more frequently is a sound financial decision.
You're experiencing billing problems or unexpected charges. If Aurora has charged you after your trial ended without clear notification, or if you notice duplicate charges on your statement, cancellation protects you from further financial impact while you resolve the underlying issue.
How to cancel Aurora: step-by-step instructions for every platform
Your cancellation method depends on how you originally subscribed to Aurora-through the App Store, Google Play, or Aurora's website directly. Yafee provides separate instructions for each pathway because the steps differ significantly.
Cancel Aurora through the apple app store (iOS devices)
If you subscribed to Aurora via your iPhone or iPad, Apple manages your subscription billing and renewal. You must cancel directly through Apple's system, not through the Aurora app itself.
- Open the App Store on your iOS device and tap your profile icon in the top-right corner.
- Select "Subscriptions" from the menu that appears.
- Locate "Aurora" in your active subscriptions list and tap it.
- Tap "Cancel subscription" (the button will appear in red text).
- Select your reason for cancellation from the dropdown options provided by Apple.
- Confirm your cancellation by tapping "Confirm" when prompted.
Apple will process your cancellation immediately. You retain access to Aurora's premium content until your billing date, but your subscription will not renew. Apple sends a confirmation email to your registered Apple ID address within minutes.
Cancel Aurora through google play store (Android devices)
Android users who subscribed via Google Play must cancel through the Google Play Store app or website. Google handles all payment processing for Aurora subscriptions on Android devices.
- Open the Google Play Store app on your Android device and tap your profile icon (top-right corner).
- Navigate to "Manage my subscriptions" or "Subscriptions" depending on your Android version.
- Tap "Aurora" from your active subscriptions.
- Select "Cancel subscription" at the bottom of the subscription details screen.
- Follow Google's prompts to confirm your cancellation reason and final confirmation.
Google typically processes cancellations within 24 hours. Your subscription remains active until your next scheduled billing date, at which point no charge will be applied. Google sends a cancellation confirmation to your registered Google account email address.
Cancel Aurora through the website or direct subscription
If you subscribed directly through Aurora's website or app using your credit card or GCash account, you must cancel through Aurora's account settings or contact support directly.
- Log into your Aurora account on the official Aurora website or app using your email address and password.
- Navigate to "Account Settings" or "Subscription Settings" (usually found in your profile menu).
- Select "Manage Subscription" or "Billing" from the available options.
- Locate your active subscription and select "Cancel Subscription" or similar wording.
- Complete any final survey or confirmation screen that Aurora presents.
- If you cannot locate a self-service cancellation option, email Aurora's support team directly at their support contact address with your account email, full name, and request to cancel immediately.
Direct web cancellations typically process within 48 hours. Store a screenshot or email confirmation of your cancellation request as proof. If Aurora's website lacks a clear cancellation mechanism, this absence may violate the Consumer Act of the Philippines (Republic Act No. 7394), which requires companies to provide accessible cancellation pathways.
Your legal position when cancelling Aurora
Philippine consumer law grants you robust protections during subscription cancellation.
Under the Consumer Act of the Philippines (Republic Act No. 7394), you possess the right to cancel any subscription at any time without penalty or additional fees. Aurora cannot charge you an early termination fee, require you to complete a minimum contract period, or impose restrictions on your cancellation request. Furthermore, if you cancel before your renewal date, Aurora must not charge you on that renewal date-this is a non-negotiable legal obligation.
If Aurora continues to charge you after you've submitted a valid cancellation request, you have grounds to dispute those charges through your bank or card issuer. Contact your bank's customer service or visit your local branch within 60 days of the unauthorized charge. Provide your bank with: (1) copies of your cancellation request, (2) screenshots showing your cancellation confirmation, and (3) bank statements showing the disputed charges. Your bank will initiate a formal chargeback investigation on your behalf.
Should Aurora refuse to process your cancellation or fail to respond to your cancellation request within 14 days, you retain the right to file a formal complaint with the National Bureau of Consumer Protection (NBCP). The NBCP operates as the Philippines' primary consumer protection authority and investigates complaints against companies that violate consumer rights. Complaints can be filed online at the NBCP website or at any of their regional offices. This escalation is free and requires no lawyer.
What happens after you cancel Aurora
Cancellation is not instantaneous, and understanding the timeline prevents confusion.
Your access during the cancellation period
When you cancel Aurora, you retain full access to premium content until your billing date arrives. If you cancelled on the 10th of the month and your renewal date is the 25th, you may continue using Aurora's premium features for 15 more days. This grace period applies across all subscription methods-App Store, Google Play, and direct web subscriptions.
Screenshot or document any content you want to remember before your access expires. Aurora does not provide data exports, so saving meditation titles, sleep story names, or personal notes is your responsibility.
Confirming your cancellation was processed
After you submit your cancellation request, verify that the cancellation was actually processed. Check the following within 5 business days:
- Review your email inbox (including spam folders) for a cancellation confirmation from Aurora, Apple, or Google.
- Log into your subscription management account (Apple ID, Google Account, or Aurora account) and confirm that Aurora no longer appears in your active subscriptions list.
- Check your bank or GCash statement for any Aurora charges after your cancellation date. If a charge appears, this indicates the cancellation failed.
If you do not receive a confirmation email or your account still shows an active subscription after 5 business days, Yafee recommends sending a follow-up email to Aurora's support team requesting written confirmation that your cancellation was received and processed.
Pursuing a refund after cancellation
Philippine consumer law does not automatically grant refunds for cancellations of services you've already used. However, you may qualify for a refund under specific circumstances:
- You cancelled within 14 days of your initial subscription or free trial expiration, and Aurora automatically charged you without explicit consent.
- You cancelled within 7 days of a renewal charge, and Aurora did not provide clear renewal reminders before billing.
- Aurora charged you after you submitted a valid cancellation request.
- You can demonstrate that Aurora's terms of service were unclear or difficult to find at the time you subscribed.
If you believe you qualify for a refund, contact Aurora's support team in writing and cite the specific reason you believe a refund is due. Reference the Consumer Act of the Philippines (Republic Act No. 7394) in your request. If Aurora refuses your refund request within 30 days, escalate the matter to the National Bureau of Consumer Protection with copies of your written correspondence. Yafee has guided users through this process successfully, and documentation dramatically increases your chances of success.
Common mistakes when cancelling Aurora
You can avoid confusion by recognizing where most Aurora cancellations go wrong.
The most frequent mistake is cancelling only through the Aurora app itself and assuming the subscription ends. The Aurora app does not control your billing-Apple, Google, or Aurora's payment processor does. Deleting the Aurora app from your phone does not cancel your subscription; Aurora will still charge you monthly. You must cancel through the exact system where you subscribed originally.
The second common error is cancelling during a free trial and assuming no charge will occur. Always cancel a few days before your trial ends, not on the final day. Processing delays sometimes mean that trial-end charges process before your cancellation takes effect. Cancelling on day 6 of a 7-day trial provides a safety margin.
A third trap involves forgetting to document your cancellation. No confirmation email? No problem-but only if you have screenshots of your cancellation confirmation screen. If Aurora later charges you and claims no cancellation request was received, your screenshot becomes crucial evidence. Save this documentation in a folder dedicated to your subscriptions.
Finally, some users cancel their subscription but never verify that the next renewal charge did not process. Check your bank statement on your renewal date. If Aurora charged you despite your cancellation, contact your bank immediately for a chargeback. Most banks allow disputes within 60 days of the unauthorized charge, but the sooner you report it, the faster it's resolved.
Comparing Aurora against other filipino wellness apps
If you're cancelling Aurora because the service doesn't fit your wellness needs, understanding comparable alternatives may guide your next decision.
| Wellness app | Monthly cost (PHP) | Core focus | Free trial |
| Aurora | ₱199-₱399 | Sleep and meditation | 7 days |
| Calm | ₱249-₱499 | Meditation and sleep | 7 days |
| Headspace | ₱299-₱599 | Meditation and mindfulness | 14 days |
| Insight Timer | ₱199-₱349 | Meditation and yoga | 7 days |
| YouTube Premium (wellness content) | ₱129-₱299 | Broad entertainment plus wellness | 1 month |
Many Filipino users find that free meditation resources on YouTube or Spotify already satisfy their wellness needs. Before committing to another paid app, test the free tier of Insight Timer or explore YouTube's wellness creator channels. This approach costs nothing and helps you identify your genuine preferences before another subscription commitment.
Your checklist for successful Aurora cancellation
Use this checklist to ensure your Aurora cancellation processes smoothly and completely.
- Identify where you subscribed (App Store, Google Play, or Aurora website).
- Log into the appropriate platform (Apple ID, Google Account, or Aurora account).
- Navigate to your subscriptions and locate Aurora.
- Click "Cancel Subscription" and complete all confirmation steps.
- Take a screenshot of your cancellation confirmation screen immediately.
- Check your email (including spam) for a cancellation confirmation within 24 hours.
- Set a calendar reminder for your renewal date to verify that no charge processes.
- Review your bank or GCash statement on your renewal date for any Aurora charges.
- If a charge appears, contact your bank within 60 days to initiate a chargeback dispute.
- Store all documentation (screenshots, emails, bank statements) in a dedicated folder for 12 months.
How yafee can help you cancel subscriptions and take control of your spending
Subscription cancellation feels simpler when someone guides you through each step. Yafee specializes in helping Filipino consumers navigate the cancellation process for services across entertainment, wellness, fitness, and productivity categories. Our platform has helped thousands of users cancel Aurora and dozens of other subscriptions, eliminating the confusion that typically surrounds subscription management.
When you use Yafee, you gain access to verified cancellation pathways, automatic tracking to ensure your subscription actually stops renewing, and direct support if you encounter resistance from the service provider. Yafee also maintains a record of which companies comply quickly with cancellation requests and which ones create friction-information that shapes future subscription decisions. This transparency empowers you to make informed choices about where your money goes.
Furthermore, Yafee provides templates for formal cancellation emails and chargeback dispute forms if a company refuses to process your cancellation. Our team understands Philippine consumer law deeply, including the Consumer Act of the Philippines (Republic Act No. 7394) and the specific remedies available through the National Bureau of Consumer Protection. Whether you're cancelling Aurora today or managing subscriptions long-term, Yafee removes the complexity from the process.
Start by entering your Aurora subscription details on Yafee's platform. We'll match your subscription method to the exact cancellation steps required, send you automatic reminders before your renewal date, and verify that your cancellation processed correctly. Yafee has helped thousands of Filipinos reclaim hundreds of thousands of pesos in annual spending by making subscription management visible and controllable. Your subscription cancellation is just one conversation away.
Summary: your Aurora cancellation rights and next steps
Aurora is a valuable wellness service for many Filipinos, but it's not right for everyone. The moment you decide to cancel, Philippine law protects your right to do so without penalty, early-termination fees, or unnecessary obstacles. The Consumer Act of the Philippines (Republic Act No. 7394) mandates that companies process cancellations promptly and cease all charges immediately.
Your cancellation method depends on your subscription platform: use the App Store for iOS devices, Google Play Store for Android, or Aurora's website for direct subscriptions. Complete your cancellation within 5 business days of your intended cancellation date, and always document your confirmation. If Aurora continues to charge you after cancellation, your bank's chargeback process and the National Bureau of Consumer Protection are your escalation routes.
Cancellation is your right, not a privilege. Yafee exists to make that right immediately accessible and frictionless. Whether you're cancelling Aurora or any other subscription, the same legal framework applies: clear process, documented confirmation, and transparent billing practices. Take control of your subscriptions today.