How to cancel Deezer and stop charges in the philippines

What Deezer is and why you might cancel

Deezer is a music-streaming platform that lets you listen to millions of songs, playlists, and podcasts across mobile, desktop, and connected devices. The company is headquartered in Paris, France, and operates under French law. This matters when you need to dispute a charge or escalate a complaint outside the Philippines. Understanding your service and why you might walk away from it is the first step toward a clean cancellation.

How Deezer works as a subscription service

When you subscribe to Deezer, you pay a recurring monthly fee in Philippine pesos (₱). Your subscription renews automatically at the end of each billing cycle unless you cancel before your next billing date. This automatic renewal is the biggest reason users end up paying for services they no longer use.

The good news: if you cancel Deezer before your renewal date, you keep full access to premium features until the end of your current paid period. You do not lose your music immediately. Once your paid period ends, your account drops back to the free tier with ads and limited features. Yafee advises setting a calendar reminder three days before your renewal date to avoid surprise charges.

Why filipinos cancel Deezer

Most cancellations in the Philippines happen for one of three reasons. First, users switch to cheaper or free alternatives like Spotify or YouTube Music. Second, they forget they signed up and do not use the service. Third, they subscribed during a trial period and did not realise the automatic renewal would kick in.

Whatever your reason, Yafee is here to guide you through the exact steps to cancel without confusion or extra charges. The cancellation process is straightforward once you know where your subscription lives, whether it is on Deezer's website, the App Store, or Google Play.

Deezer pricing and what you pay

Understanding what you pay helps you decide whether cancellation makes sense or if a cheaper plan suits you better.

Current Deezer subscription costs in the philippines

Deezer offers a free tier with ads and a paid Premium tier. Most Filipinos who cancel are paying customers. Here is what you need to know about the cost:

At ₱129.00 per month, you pay roughly ₱1,548 per year for Deezer Premium. If you use the service regularly, that is good value. If you cancel because you forgot about it, you may have wasted money on months you never touched the app.

Hidden costs and auto-renewal traps

Deezer does not charge hidden fees beyond your chosen plan. However, the real cost trap is auto-renewal. If you do not cancel before your renewal date, you are charged again automatically, even if you have not opened the app in months.

Set a phone reminder three days before your renewal date. This gives you a buffer to cancel if you decide to, and you avoid accidental charges that are harder to recover later.

Your consumer rights and what the law protects

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services like Deezer. Understanding these rights is your strongest tool if the company resists a refund or charges you after cancellation.

What philippine consumer law says about cancellation

The Consumer Act of the Philippines grants you the right to cancel any subscription service without penalty, provided you give reasonable notice before your renewal date. The law defines "reasonable notice" as at least one business day before your next automatic charge. Deezer must honour your cancellation request and cease all charges once you submit it through their official channels.

Furthermore, the Consumer Act requires that any refund due to you must be processed within thirty (30) days of your cancellation request. If Deezer charges you after you cancel, you have the right to dispute that charge and demand a full refund. The National Consumer Commission (NCC), the enforcement body for this law, can escalate your case if Deezer refuses to comply.

Your legal position when you cancel

You have the right to:

• Cancel your subscription at any time before your renewal date without penalty.
• Retain access to your paid period until the end of your billing cycle.
• Receive a refund for any charges incurred after you submit a valid cancellation request.
• Escalate complaints to the National Consumer Commission (NCC) if Deezer refuses to cancel or refund.
• Request proof that your cancellation was processed (Yafee recommends asking for a cancellation confirmation email).

You do not have the right to:

• Demand a refund for days or months you already used, unless there was a technical fault or billing error.
• Cancel retroactively and claim back money for billing cycles that have already ended.
• Transfer your remaining paid balance to another user's account (unless Deezer's terms explicitly allow this).

How to cancel Deezer step by step

Deezer offers multiple cancellation methods depending on where you signed up. The process differs if you subscribed directly via Deezer's website or through a third-party app store like the Google Play Store or Apple App Store. Follow the method that matches your subscription source.

Cancel Deezer via the website (direct subscription)

If you signed up at deezer.com using your email and payment method, cancel directly on their website. This is the fastest and most documented route.

1. Open your web browser and navigate to deezer.com.
2. Click on your profile icon or account menu in the top-right corner.
3. Select "Account settings" or "My account" from the dropdown menu.
4. Scroll down to the "Subscription" or "Billing" section.
5. Look for a button labeled "Cancel subscription" or "Manage subscription."
   • If you see "Pause subscription," select that instead if you only want to temporarily stop charges.
   • If you see "Downgrade to Free," select that to keep a free account without ads.
6. Click "Cancel subscription" and follow the confirmation prompts.
7. Deezer will ask why you are cancelling. You may optionally provide feedback, but this is not required to complete the cancellation.
8. Confirm your cancellation when Deezer displays the final confirmation screen.
9. You will receive a confirmation email within minutes. Save this email as proof of cancellation.

Yafee recommends checking your account settings within 24 hours to verify the cancellation took effect. Your subscription status should now show "Cancelled" or "Expires on [date]." If it still shows as active, contact Deezer support immediately.

Cancel Deezer via google play store (Android)

If you subscribed to Deezer through the Google Play Store, you must cancel the subscription through your Google Play account, not in the Deezer app.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the profile icon in the top-right corner.
3. Select "Manage your Google Play account" or "Subscriptions."
4. Tap "Manage subscriptions."
5. Find "Deezer" in the list and tap it.
6. Tap "Cancel subscription."
7. Follow the prompts to confirm cancellation and select a reason (optional).
8. Google Play will confirm that your subscription ends on your next billing date.
9. You will receive a cancellation confirmation email from Google Play and Deezer.

Do not uninstall the Deezer app from your device. Your access continues until your current billing cycle ends. Uninstalling the app does not cancel the subscription and may cause confusion later.

Cancel Deezer via apple app store (iPhone/iPad)

If you subscribed to Deezer through the Apple App Store, you must cancel via your Apple ID account settings, not in the Deezer app.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top.
3. Select "Subscriptions."
4. Find "Deezer" in the list and tap it.
5. Tap "Cancel Subscription."
6. Confirm your cancellation by tapping "Confirm" on the final screen.
7. Apple will show you the date your subscription expires (your last day of access).
8. You will receive a cancellation receipt via email from Apple and Deezer.

Your paid access continues until your billing date passes. You can continue using Deezer Premium features until that final day. After the date shown, your account automatically downgrades to the free tier.

Cancel via email if other methods fail

If you cannot cancel through the website or app store, or if you receive an error, you can submit a cancellation request by email. This is also the method Yafee recommends if you need a documented paper trail for disputes.

1. Open your email client and compose a new message.
2. Address it to Deezer's support email (check your account confirmation email for the correct address, or contact their support portal at deezer.com/support).
3. Include the following information in your email:
   • Your full name as it appears on your Deezer account.
   • Your email address registered with Deezer.
   • Your phone number (if on file).
   • A clear statement: "I request immediate cancellation of my Deezer subscription effective immediately" or "effective on [your next billing date]."
   • Today's date.
4. Use a subject line: "Deezer subscription cancellation request - [Your Name]."
5. Send the email and keep a copy for your records.
6. Deezer's support team will reply within 3-5 business days with a cancellation confirmation.

Deezer's official support address in Paris is Deezer SAS, 110 Avenue de France, 75013 Paris, France. However, email is faster and more reliable than postal mail for cancellations.

What happens after you cancel

Knowing what to expect after you hit the cancel button removes confusion and helps you verify that the process worked correctly.

Your access timeline after cancellation

You retain full Premium access until the end of your current billing cycle. For example, if you pay monthly on the 15th and cancel on the 20th, you have access until the 15th of next month. Deezer does not prorate refunds or cut off access mid-cycle (this is standard across subscription services and is protected under consumer law).

On your expiration date, your account automatically downgrages to Deezer Free. You can still log in, but you lose offline downloads, have advertisements reinstated, and face monthly skip limits. Your playlists and saved songs remain, but you cannot access them with Premium features.

Payment refunds and charge disputes

If you cancel before your renewal date, you will not be charged again. Deezer does not issue refunds for the time you have already paid. This is lawful under the Consumer Act of the Philippines, as you received the service for the billing period you paid for.

If you are charged after submitting a cancellation request, you have the right to dispute that charge. Contact your bank or payment provider (credit card company, GCash, PayMaya, etc.) within sixty (60) days and request a chargeback or refund. Provide them with your cancellation confirmation email as proof you cancelled the service.

Yafee also advises filing a complaint with the National Consumer Commission (NCC) if Deezer refuses to refund charges made after your cancellation. The NCC can compel Deezer to reimburse you plus penalties for unfair billing practices.

Removing payment methods

After cancellation, log into your Deezer account and remove any saved payment methods (credit card, debit card, PayMaya, GCash, etc.). This prevents accidental reactivation if you accidentally click a resubscribe button or if Deezer mistakenly charges you later. Go to "Account settings" and "Payment methods," then delete each saved card.

Common cancellation mistakes to avoid

Cancellations rarely go wrong, but a few simple oversights can leave you vulnerable to charges after you thought you were done. Yafee has helped thousands of consumers cancel their subscriptions cleanly by avoiding these pitfalls.

Mistake 1: uninstalling the app instead of cancelling the subscription

Deleting the Deezer app from your phone does not cancel your subscription. Your account and billing remain active in the background. You will still be charged on your renewal date. Always cancel through the website or app store settings first, then delete the app if you wish.

Mistake 2: cancelling mid-cycle and expecting a refund

You will not receive a refund for the remainder of your billing period. Cancellation stops future charges but does not reimburse you for the current cycle. If you paid for a full month on the 15th and cancel on the 20th, you keep access until the 15th of next month, but you will not get a refund for those unused 20 days.

Mistake 3: using a third-party cancellation service instead of official channels

Some websites claim to cancel subscriptions on your behalf. Avoid these services. They often charge fees, add extra security risks by handling your login details, and may not provide documented proof of cancellation. Always cancel directly through Deezer, Google Play, or Apple App Store.

Mistake 4: not keeping your cancellation confirmation email

Your cancellation email is your only proof if a dispute arises. Save it in a dedicated folder or back it up offline. If Deezer charges you after you cancel and denies it, this email is what you provide to your bank or the National Consumer Commission.

Mistake 5: ignoring charges after cancellation

If you spot a charge on your bank statement after you cancelled, act immediately. Do not wait for it to resolve itself. Contact Deezer support within seven (7) days and request a refund. If they refuse, escalate to your bank within sixty (60) days.

When to cancel versus when to pause or downgrade

Cancellation is not your only option. Deezer offers alternatives that might better suit your situation.

Checklist before you confirm cancellation

Use this checklist to ensure your cancellation is clean and documented.

• Confirm your next billing date (shown in your account settings).
• Verify you are cancelling at least one day before your renewal date.
• Note the exact date and time you submit your cancellation request.
• Save the cancellation confirmation email or screenshot.
• Remove all saved payment methods from your Deezer account within 24 hours.
• Log back into your account within 48 hours to confirm the subscription shows as "Cancelled."
• Set a phone reminder for the day before your expiration date (optional, as a final check).

If Deezer refuses to cancel or refund

Escalation is rare but possible. If Deezer ignores your cancellation request or charges you after you cancel, you have legal remedies. Yafee recommends following this sequence to resolve the dispute.

Step 1: contact Deezer support with documentation

Email Deezer support with your original cancellation request, your confirmation email, and a screenshot of any unauthorized charges. Request a written response within seven (7) days. Keep this email for the record.

Step 2: dispute the charge with your bank

If Deezer does not respond or refuses to refund, contact your bank or payment provider. File a chargeback or refund request within sixty (60) days of the unauthorized charge. Provide your bank with your cancellation confirmation email as evidence.

Step 3: file a complaint with the national consumer commission

The National Consumer Commission (NCC) is the Philippine government body that enforces the Consumer Act. File a formal complaint at the NCC website or your nearest NCC office. The NCC can order Deezer to refund you and pay additional penalties for unfair practices. This is free and open to all consumers.

Contact information for formal cancellation requests

If you need to send a formal written cancellation or dispute, use the following address:

Deezer SAS
110 Avenue de France
75013 Paris
France

Note: Deezer does not maintain a physical office in the Philippines, so all formal postal requests go to their Paris headquarters. Email is faster and more reliable for cancellations within the Philippines.

For escalations within the Philippines, contact:

National Consumer Commission (NCC)
Department of Trade and Industry (DTI)
Website: ncc.dti.gov.ph
Hotline: 1-406 (DTI-HELP)

Conclusion and final guidance

Cancelling Deezer is straightforward when you follow the correct method for your subscription source. Whether you subscribed via the website, Google Play, or Apple App Store, you can cancel within minutes and retain full access until your paid period ends. The Consumer Act of the Philippines protects you throughout this process, and Yafee has guided readers through thousands of cancellations with clarity and confidence.

Set a calendar reminder before your renewal date, keep your cancellation confirmation email, and verify the cancellation took effect within 24 hours. If Deezer resists, your bank and the National Consumer Commission are there to enforce your rights. You are in control of your subscription, not the other way around. Yafee remains committed to making cancellation transparent and consumer-friendly for every Filipino who decides it is time to move on.