How to cancel Deezer: your complete guide to stopping the music streaming service

Why you're considering cancellation

Deezer is a music streaming platform that gives you access to over 90 million tracks, podcasts, and curated playlists across virtually every genre. The service operates on multiple devices-smartphones, tablets, computers, smart speakers, and compatible car systems-which makes it convenient when you're actively using it.

However, convenience doesn't always translate to value. You might be cancelling because your promotional discount has expired and the full price of £10.99 per month no longer justifies your usage. Alternatively, you've discovered better value elsewhere, or you're simply cutting back on subscription spending during a cost-of-living squeeze. Whatever your reason, Yafee exists to help you navigate this process with clarity and confidence.

The key insight is this: every week you delay cancellation costs you roughly £2.54 if you're on the Premium plan. Stopping your subscription today means stopping charges from your next billing date onwards, which is why understanding the exact cancellation timeline matters so much.

The true cost of staying subscribed

If you're on Premium at £10.99 monthly, you're spending £131.88 annually. If you've moved to the HiFi tier at £14.99 per month, that figure climbs to £179.88 each year. Family plans cost £17.99 monthly-£215.88 annually.

These sums accumulate silently through automatic renewal. Your bank account continues to be charged unless you actively cancel your subscription. Yafee recommends calculating your actual annual spend before you proceed, as this often clarifies whether cancellation is the right choice for your household budget.

When cancellation makes financial sense

You should seriously consider cancellation if you fall into one of these categories: you're paying full price but using the service for fewer than five hours per week; your promotional period has ended and you're unwilling to pay the standard rate; or you've switched to a competitor and no longer need a dual subscription.

Deezer pricing and plan structure

Understanding your current plan helps you reference it correctly when you submit your cancellation request and ensures you're clear on what charges will stop.

Promotional discounts and when they expire

Deezer frequently offers new-customer promotions-typically £2.99 or £4.99 monthly for three to six months. When your promotional period ends, your rate automatically jumps to the full Premium price. This sudden increase is a common reason people seek cancellation advice.

Your contract terms require Deezer to notify you before your promotional rate expires, but the notification often arrives in an email you might miss. Yafee recommends checking your account settings 30 days before your renewal date to confirm what you'll be charged. If the standard price surprises you, cancelling before that date prevents the charge from applying to your next billing cycle.

Your legal position under UK consumer law

Your right to cancel is protected by the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, which give you a 14-day cooling-off period from the date you agree to a subscription.

Your legal position: You have the right to cancel without providing a reason during the first 14 days of any subscription. After this period, the contract continues on a rolling monthly basis unless you give notice to end it. Deezer is required to accept your cancellation request and stop all charges from your next billing date. If Deezer continues to charge you after cancellation, you can escalate to the Financial Conduct Authority (FCA) or file a complaint with Citizens Advice Consumer Service. The company must provide you with clear, simple cancellation instructions-which they do through their app and website.

Importantly, you do not have the automatic right to a refund for the remainder of your current billing period. However, if Deezer fails to cancel your subscription and continues charging you, you can claim a refund of those unauthorised charges through your bank via chargeback (usually available within 120 days of the transaction).

What Deezer cannot do once you cancel

Deezer cannot charge you any cancellation fees. They cannot require you to provide a reason for cancellation. They cannot restrict your access to your account until your current billing period ends-you retain access until your next renewal date. They cannot make cancellation harder than signing up, as this violates consumer law.

If Deezer refuses to cancel or disputes your cancellation

If Deezer fails to process your cancellation or continues charging you after you've submitted a cancellation request, document everything: your cancellation submission date, confirmation emails, and each unauthorised charge. Report the issue to the FCA using their online complaints portal or contact Citizens Advice Consumer Service for guidance on escalation steps. Yafee has seen successful resolutions where consumers escalated to their bank and reversed charges through chargeback procedures.

How to cancel Deezer: step-by-step methods

Deezer offers multiple cancellation routes-through the mobile app, website, or postal mail-and you only need to use one method to successfully end your subscription.

Cancelling via the Deezer app on your smartphone

1. Open the Deezer app on your iPhone or Android device.
2. Tap the Profile icon (usually your account picture in the bottom-right corner).
3. Select "Settings" or "Account Settings".
4. Look for "Subscription" or "My Subscription" in the menu.
5. Select "Cancel my subscription" or "Manage subscription".
6. Deezer will ask you to confirm cancellation and may offer a retention discount-decline this if you wish to proceed.
7. Tap "Confirm cancellation" when prompted.
8. Save or screenshot the confirmation message, which includes your cancellation date.

Cancelling via the Deezer website

1. Visit www.deezer.com and log in with your email address and password.
2. Click your account profile icon (top-right corner of the page).
3. Select "Account settings" from the dropdown menu.
4. Click "Subscription" in the left-hand menu.
5. Look for "Cancel subscription" or "Manage my subscription".
6. Follow the on-screen prompts to confirm your cancellation.
7. Download or save the confirmation email Deezer sends immediately after cancellation.

Cancelling by post

If you prefer a documented paper trail, you can cancel by sending a written letter.

1. Compose a letter that includes:
   • Your full name as it appears on your Deezer account
   • The email address linked to your account
   • Your request to cancel effective from your next billing date
   • Your signature and today's date
2. Send the letter to the Deezer cancellation address (see the contact details section at the end of this guide).
3. Use Signed For or Special Delivery Royal Mail to create a traceable record.
4. Keep a copy of your letter and the Royal Mail receipt for your records.
5. Allow 5-10 working days for Deezer to process the cancellation once they receive your letter.

Cancelling a family plan or shared account

If you're the account holder for a Family plan, cancelling the primary account ends the subscription for all six family members. If you're a family member but not the account holder, you must ask the primary account owner to remove you from the plan or cancel entirely. If you're paying for a shared account but aren't the primary holder, request that the account owner downgrades to a Personal plan or cancels, or consider switching to your own Premium account and asking the owner to remove you.

What happens after you cancel

Cancellation takes effect immediately once you submit your request, but your access continues until your current billing period ends-you won't be cut off mid-month.

Your access timeline after cancellation

Once you cancel, Deezer immediately stops accepting new charges to your payment method. You retain full Premium access (ad-free listening, offline downloads, unlimited skips) until your next scheduled renewal date. After that renewal date passes without payment, your account reverts to the Free tier, and you'll only be able to shuffle-play tracks with advertisements.

Your offline downloads-music you've saved to your device-remain playable on that device until the offline cache expires (typically 30 days). Your playlists, saved tracks, and listening history are preserved if you ever decide to reactivate your subscription, though Deezer doesn't guarantee they'll be restored after an extended absence.

Removing Deezer from your connected devices

After cancellation, sign out of Deezer on every device where you've logged in: smartphones, tablets, computers, smartwatches, and smart speakers. This prevents accidental playback issues and removes the temptation to use the service accidentally. On smart speakers (Amazon Alexa, Google Home), you may need to unlink your Deezer account through the device's app settings.

Redirecting your music streaming elsewhere

Once Deezer is cancelled, consider switching to Spotify, Apple Music, or YouTube Music to avoid extended periods without a music subscription. Most competitors offer free trials or student discounts, so research their offerings before committing to a new service.

Refunds and what to expect

Deezer does not automatically refund unused portions of your current billing period-this is standard across the streaming industry and is permitted under consumer law because you receive continuous access to the service until your renewal date.

When you might qualify for a partial refund

You're entitled to a refund only if: you cancelled within 14 days of signing up (cooling-off period) and paid upfront for that first month; Deezer continues charging you after you've successfully cancelled; or you discover unauthorised transactions on your account that weren't linked to your Deezer use.

How to request a refund

Contact Deezer's customer support through the app or website and clearly explain why you believe you're entitled to a refund. Provide your cancellation confirmation date, your most recent billing date, and bank transaction details. If Deezer denies your refund request and you believe the charge was unauthorised, contact your bank and request a chargeback within 120 days of the transaction date. Most banks will reverse the charge and launch an investigation into Deezer's practices.

Yafee recommends keeping all cancellation confirmations and screenshots for at least two months after cancellation, as this documentation proves your cancellation date if a dispute arises.

Common cancellation mistakes to avoid

Most cancellation problems are preventable if you follow a few simple safeguards-and Yafee has seen these issues resolved quickly when customers document their actions properly.

Assuming you've cancelled when you haven't

Closing the Deezer app is not the same as cancelling your subscription. Deleting the app from your phone does not cancel your account either-the subscription remains active, and charges continue. You must explicitly request cancellation through the methods outlined above.

Cancelling on the wrong day of the month

Cancellation takes effect immediately, but your access continues until your next billing date. If you cancel on the 15th of the month and your billing date is the 20th, you'll retain access until the 20th, then be downgraded to Free. Plan your cancellation timing so you extract maximum value from your final paid month.

Not saving your cancellation confirmation

Always screenshot or save the confirmation message Deezer provides immediately after cancellation. This timestamp proves you cancelled on that specific date if Deezer later claims they never received your request or charges you again by mistake.

Ignoring promotional offers during cancellation

When you request cancellation, Deezer often displays a retention offer-a discount to keep you subscribed. Don't accidentally tap the discount button if you've decided to leave. Read the prompts carefully before confirming cancellation.

Cancelling via third-party services instead of directly

If you signed up through a third party (Apple, Spotify, Amazon Music, or another app), you must cancel through that same platform, not through Deezer's website or app. Cancelling only through Deezer's direct website won't stop a subscription billed through Apple's ecosystem or Amazon, for example. Check your original sign-up method and cancel there.

After cancellation: your next steps

Cancellation is complete, but there are a few actions that protect your account and confirm your decision is locked in.

Verify your cancellation was processed

Log back into your Deezer account 48 hours after cancellation and check your Subscription settings. It should now display "Free plan" or show no active paid subscription. If it still shows Premium, contact Deezer support immediately with your cancellation confirmation number.

Monitor your bank statement

Watch your bank account or credit card statement for the next 30 days to confirm no charges appear after your final billing date. If a charge does appear, report it to your bank as an unauthorised transaction and reference your cancellation confirmation date.

Check for hidden renewal emails

Deezer may send you promotional re-engagement emails offering special comeback rates. Ignore these unless you genuinely want to resubscribe. Do not click renewal links in marketing emails, as this may automatically reinstate your subscription.

Deezer cancellation checklist

Comparing Deezer to alternatives

If you're cancelling Deezer but want to maintain a music streaming subscription, consider how other platforms compare on price, sound quality, and exclusive features.

Why people switch from Deezer

Spotify dominates because its algorithm-driven playlists (Discover Weekly, Release Radar) are industry-leading. Apple Music appeals to iPhone users willing to pay for integrated lossless audio. YouTube Music attracts users who want to watch music videos alongside streaming. Yafee has helped thousands of consumers cancel Deezer specifically because they felt Spotify's discovery features better matched their listening habits, or because they found Apple Music's lossless quality more compelling for the same price.

Contact information and deezer's cancellation address

For postal cancellation requests, send your letter to the address below. For urgent support, use Deezer's in-app help centre or visit their website. Yafee recommends always keeping a copy of any correspondence you send.

Deezer customer support: Visit support.deezer.com or use the Help section within the Deezer app.

Postal cancellation address: Deezer, Customer Service Team, Unit 1, Dock Office, 82 Whitechapel Road, London, E1 1JQ, United Kingdom.

If Deezer refuses your cancellation request: File a complaint with Citizens Advice Consumer Service (www.citizensadvice.org.uk) or escalate to the Financial Conduct Authority (www.fca.org.uk) if you believe your consumer rights have been breached.

Summary: your cancellation is final

Cancelling Deezer is straightforward once you understand the legal framework and procedural steps. You have the right to cancel at any time after your initial 14-day cooling-off period, without penalty or requirement to justify your decision. Submit your cancellation through the app, website, or post; retain your confirmation; and monitor your bank statement for 30 days afterward.

Your access continues until your next billing date, and you're entitled to use your subscription to its full value through that final renewal period. If Deezer continues charging you or refuses your cancellation request, escalate to Citizens Advice or the FCA-your consumer rights are legally enforceable.

Yafee has helped thousands of consumers cancel streaming subscriptions with confidence and clarity. Whether you're switching to Spotify, cutting back on subscriptions, or reassessing your budget, the process is simple once you follow the correct procedure. Your next step is to log into your account, navigate to your subscription settings, and submit your cancellation request today.