How to cancel your Deezer subscription in australia and protect your rights

Why australians cancel Deezer and when you should act

Deezer is a global music streaming service offering on-demand access to millions of tracks, curated playlists, podcasts and radio stations across ad-supported free tiers and premium paid plans. Many Australian listeners choose Deezer for its lossless HiFi audio options, offline downloads and flexible multi-user plans. However, cancellation disputes and unexpected billing charges remain common complaints. Understanding your cancellation rights under Australian Consumer Law before you act will protect you from ongoing charges and help you pursue refunds if Deezer fails to honour your request.

Common reasons australians cancel Deezer

You may decide to cancel if you have switched to a competing service like Spotify or Apple Music, discovered you no longer use the app after a trial period, or noticed charges continuing after a cancellation request. Some users identify duplicate charges when a telco bundle (such as through Vodafone or Optus) overlaps with a direct Deezer subscription. Slow customer support responses and unclear refund policies also frustrate subscribers who want a clean exit.

When to hold off and when to cancel immediately

If you are within a free trial period, contact Deezer support first to explore pause or downgrade options before cancelling. Conversely, cancel immediately if you spot duplicate charges, if more than 30 days have passed since your last cancellation request without confirmation, or if you have been charged for a plan you did not authorise. At Yafee, we recommend documenting all cancellation attempts and correspondence, as this evidence becomes critical if you need to escalate a dispute to the Australian Competition and Consumer Commission (ACCC).

Current Deezer subscription pricing in australia

The following table summarises the main Deezer plans available to Australian subscribers as of 2026, including monthly costs and core features.

Your consumer rights and what australian law means for you

Your right to cancel Deezer is governed by the Australian Consumer Law (ACL), which forms Part 2-3 of the Competition and Consumer Act 2010 (Cth). This law protects you from unfair contract terms, misleading conduct and unconscionable behaviour by traders. Deezer, as a supplier of services to Australian consumers, must comply with these protections regardless of where the company is incorporated or where its servers are located.

Your legal position on cancellation and refunds

Under the ACL, you have the right to cancel a subscription service within a reasonable timeframe if Deezer has not clearly disclosed its cancellation process, charges or refund policy. A "reasonable timeframe" is typically 14 days from the date you make a cancellation request. If Deezer continues to charge you after you have submitted a cancellation request, you may seek a refund of those post-cancellation charges under Section 139A (misleading or deceptive conduct) or Section 23 (unconscionable conduct). You are not obliged to accept Deezer's refusal to refund; you can escalate the matter to the ACCC or take action in the local court. Yafee recommends keeping copies of all cancellation communications, including screenshots of your account settings and email confirmations, as these form your evidence base if a dispute arises.

What Deezer must disclose before charging you

Before you pay for any Deezer subscription, the company must clearly disclose: the total cost you will be charged, when billing occurs, how to cancel, what happens to your account after cancellation and whether you are entitled to a refund. If these terms are unclear, ambiguous or buried in a long terms-of-service document, they may be deemed unfair under the ACL. Furthermore, any term that prevents you from cancelling without unreasonable barriers (such as requiring you to phone an overseas number or post a letter without an email alternative) may be struck down as unfair by a court.

How to cancel your Deezer subscription in four steps

Deezer offers multiple cancellation routes depending on whether you subscribed directly or through a third-party platform. The method you use affects your cancellation timeline and refund eligibility. Yafee advises you to choose the method that leaves the clearest audit trail: email or registered post are preferable to in-app cancellation alone, because you retain proof of your request.

Step 1: cancel via your Deezer account (web or app)

Log into your Deezer account on the web or via the mobile app. Navigate to your account settings or subscription tab. Select your current plan and look for a "Cancel subscription" or "Downgrade" button. Click it and follow the on-screen prompts. Deezer will ask you to confirm and may offer a discount to retain you; you may decline and proceed with cancellation. You should receive a confirmation email within 24 hours. Save this email as proof. This method is fastest but offers the least protection if Deezer claims it did not process your request.

Step 2: send an email cancellation request to Deezer support

Compose an email to [email protected] or the support address listed in your account dashboard. Include: your full name, registered email address, subscription plan name and activation date, and a clear statement: "I request immediate cancellation of my Deezer subscription effective today." Send the email from the email address registered to your Deezer account. Deezer should respond within 5-7 business days with a cancellation confirmation. If you do not receive a reply within 14 days, resend the email and document the second attempt. Forward both emails to the ACCC if the company continues to charge you.

Step 3: cancel through your telco or app store (if subscribed via bundle or third party)

If you subscribed to Deezer through a bundled plan with Vodafone, Optus, Telstra or another telco, or if you pay via the Apple App Store or Google Play Store, you must cancel through that intermediary, not directly with Deezer. Log into your telco account or app store account settings, find your Deezer subscription under active subscriptions, and select "Cancel" or "Unsubscribe." The telco or app store will stop billing and notify Deezer. This method can take 10-14 business days to fully process. Yafee advises checking both your telco account and Deezer account 14 days after cancellation to confirm no charges appear.

Step 4: send a formal cancellation notice by registered post (if urgent or disputed)

If Deezer has ignored your email or in-app cancellation requests, send a registered letter to Deezer's headquarters. Address the envelope to: Deezer, Paris, France. Include: your full name, registered email address, subscription plan and activation date, the date you first requested cancellation, and the statement "I hereby cancel my Deezer subscription effective immediately and request a full refund of any charges incurred after [date of first cancellation request]." Send via registered post with Australia Post and keep the receipt. Allow 14 business days for processing. Document the reference number and send yourself a copy by email as backup. This method creates a dated, traceable record that courts and the ACCC recognise as strong evidence.

Processing timelines and what to expect after you cancel

Cancellation timelines vary depending on your subscription type and payment method. Understanding these delays will help you monitor your account and detect any billing errors after cancellation.

How long cancellation takes

If you cancel via your Deezer account (web or app), your subscription should stop at the end of your current billing cycle. If your next charge is in 25 days, you will retain access for those 25 days and will not be charged again. If you cancel via email, Deezer aims to process your request within 5-7 business days; your final charge date will appear in the confirmation email. If you cancel via telco or app store, the intermediary (Vodafone, Apple, etc.) processes the cancellation and notifies Deezer; this typically takes 10-14 business days. If you cancel by registered post, allow a minimum of 14 business days from the Australia Post delivery date for Deezer to acknowledge and confirm. After cancellation, check your account 7 days later to confirm access has been revoked and 30 days later to confirm no further charges appear on your credit card or bank statement.

What happens to your data, downloads and account after cancellation

Once your subscription ends, Deezer will remove your access to all content, including offline downloads stored on your device. Your playlists, saved tracks and listening history will be deleted from Deezer's servers 30 days after cancellation. If you wish to preserve your playlists, export them to a text file or transfer them to another streaming service before you cancel. Your user account will remain in Deezer's system for 90 days, allowing you to reactivate without losing your profile data; after 90 days, the account is permanently deleted. You will no longer receive Deezer emails or notifications after cancellation.

Refund eligibility and how to claim a refund after cancellation

Your refund entitlement depends on the reason for cancellation, the payment method and how quickly you requested cancellation. Deezer's standard refund policy is limited, but Australian Consumer Law may entitle you to a refund beyond that policy if the company misled you or failed to honour your cancellation request.

When Deezer will refund you

Deezer typically refunds charges if you cancel within the first 7 days of a new subscription and have not used the service. If you cancel after 7 days, Deezer will not refund the current billing period; however, you will not be charged for the next period. This refund policy is standard across streaming services. The exception is if you cancel because Deezer charged you without authorisation or continued charging you after you requested cancellation; in these cases, you are entitled to a full refund of all disputed charges under the ACL. Furthermore, if you can demonstrate that Deezer's cancellation terms were unclear or that the company engaged in misleading conduct (such as hiding the cancel button or using dark patterns to prevent cancellation), you may claim a refund of all charges incurred under duress.

How to request a refund

If you believe you are entitled to a refund, send an email to [email protected] with the subject "Refund request for account [your email]." Include: your full name, registered email, subscription plan, billing dates for the period you wish to refund, the reason for the refund (e.g. "continued charges after cancellation" or "service failure"), and proof (screenshots of cancellation confirmations, bank statements showing charges after cancellation, or email confirmations). Deezer will respond within 14 days. If the company refuses and you believe the refusal is unlawful, lodge a complaint with the ACCC. Yafee can guide you through this process; we have helped thousands of Australian consumers recover refunds from streaming services by providing structured evidence to regulators. If Deezer does not refund within 30 days of your request, you may also seek a chargeback through your bank or credit card provider, which will reverse the disputed charges while the ACCC investigates.

Common mistakes to avoid when you cancel

Cancelling a subscription sounds straightforward, but Deezer's interface and payment setup can create pitfalls. Rest assured that if you follow the steps below, you will protect yourself from ongoing charges and billing disputes.

Mistake 1: cancelling in-app without email confirmation

Many subscribers click "Cancel" in the Deezer app, assume the cancellation is complete and move on. However, in-app cancellations create no paper trail. If Deezer later claims you never cancelled and continues charging, you have no proof. Always follow up in-app cancellation with an email to [email protected] repeating your cancellation request. This creates a documented record that a court or the ACCC can verify. Yafee advises treating email confirmation as mandatory for any subscription service.

Mistake 2: forgetting to cancel a telco bundle or app store subscription

You may cancel your Deezer account directly with Deezer but forget that you also subscribed through Vodafone or the Apple App Store. The bundled or app store subscription continues to charge you separately. Thirty days later, you notice duplicate charges and contact Deezer, which tells you to cancel through your telco or app store, not Deezer. You then face a dispute over refunds for the overlap period. Prevent this by checking your telco bill and app store subscriptions simultaneously with your Deezer cancellation. If you discover overlap, contact both Deezer and the telco to clarify which subscription is active and cancel the duplicate immediately.

Mistake 3: assuming a discount offer means cancellation failed

When you attempt to cancel, Deezer often displays a discount offer (e.g. "Stay for 3 months at 50% off"). Declining the offer and confirming cancellation again is the correct step. However, some users mistake the discount screen as a rejection of their cancellation request and give up, assuming they cannot cancel. You can always cancel; the discount is Deezer's retention tactic. Confirm the cancellation through the next screen and save the final confirmation email.

Mistake 4: not checking your bank statement 14 days after cancellation

Deezer may fail to process your cancellation correctly, or a processing delay may mean a final charge appears weeks after you thought you had cancelled. Monitor your bank statement and credit card for 30 days post-cancellation. If an unauthorised charge appears, contact your bank immediately to dispute it and lodge a complaint with the ACCC. This vigilance catches billing errors before they snowball into multiple unwanted charges.

Checklist: steps to take before and after you cancel

Use this checklist to ensure you cancel cleanly and protect your evidence if a dispute arises.

How to escalate a dispute if Deezer refuses to cancel or refund

If Deezer ignores your cancellation request or refuses a refund you believe is lawful, you have formal avenues to resolve the dispute. Australia's consumer protection framework gives you multiple escalation routes.

Step 1: lodge a formal complaint with Deezer

Send a registered letter (or email with delivery confirmation) to Deezer stating: "I lodge a formal complaint regarding [describe the issue: e.g. 'continued charges after cancellation request dated [date]']. I request a response within 14 days." Include all supporting evidence: email cancellation requests, confirmation screenshots, bank statements, and the dates you submitted each request. This formal complaint often prompts Deezer to respond where casual emails do not.

Step 2: escalate to the australian competition and consumer commission (ACCC)

If Deezer does not respond within 14 days or refuses your complaint, lodge a report with the ACCC via its online complaint portal at accc.gov.au. The ACCC investigates breaches of the Australian Consumer Law and can force companies to refund consumers or face regulatory action. When you lodge your ACCC complaint, include all evidence: copies of your cancellation emails, bank statements showing unauthorised charges, Deezer's responses (or lack thereof), and a clear summary of the harm (e.g. "Deezer charged me A$55.96 after I requested cancellation on [date]"). The ACCC will contact Deezer on your behalf and often resolves disputes within 30 days.

Step 3: claim a chargeback with your bank or credit card provider

If Deezer charged your credit card or bank account without authorisation after you cancelled, contact your financial institution and request a chargeback (a reversal of the disputed transaction). Provide your bank with the same evidence: cancellation confirmations, unauthorised charges and correspondence with Deezer. Your bank will reverse the charge while it investigates. This process takes 30-60 days but protects your account in the interim.

Step 4: pursue a court claim if the amount is substantial

If your refund claim exceeds A$10,000 or Deezer continues to ignore the ACCC, you may file a claim in the Local Court (if under A$15,000) or District Court (if higher). Yafee advises consulting a consumer law specialist if you reach this stage, as court procedures vary by state. However, most Deezer disputes are resolved by ACCC intervention, making court action unnecessary.

Comparison: Deezer versus other music streaming services in australia

If you are cancelling Deezer to switch to another service, this comparison shows how Deezer's cancellation process and pricing compare to its main competitors.

Your next step: cancel with confidence

Cancelling your Deezer subscription is your right under Australian Consumer Law, and you should never feel pressured to retain a service you no longer use. Follow the four-step cancellation process outlined above: use your Deezer account settings, follow up with an email to [email protected], confirm cancellation through your telco or app store if applicable, and register the cancellation by post if you receive no response. Save all confirmation emails and monitor your bank statement for 30 days to ensure Deezer honours your request. If the company refuses to cancel or continues charging you after you have cancelled, escalate to the ACCC immediately; you are entitled to a refund of all post-cancellation charges. Yafee has helped thousands of Australian consumers cancel subscriptions cleanly, dispute unauthorised charges and recover refunds from major streaming services. Visit yafee.com today to access cancellation templates, sample complaint letters and step-by-step guidance tailored to your situation. Yafee's experts are also available to review your correspondence with Deezer and advise you on whether you have grounds for a refund claim. Your consumer rights are enforceable, and Yafee is here to ensure you exercise them effectively.

Deezer cancellation address for registered post

If you choose to cancel by registered post, address your letter to the following address. Allow 14-21 business days for delivery and processing.

Deezer SE
Paris
France

Include your full name, registered email address, subscription plan name, account activation date, and a clear statement: "I request immediate cancellation of my Deezer subscription effective today." Send via registered post with Australia Post and retain the receipt as proof of postage. Deezer will send a cancellation confirmation to your registered email address within 14 business days of delivery.