How to cancel Deezer in new zealand and claim your consumer rights

Why you might want to cancel Deezer

Deezer is a music streaming service that gives you access to over 90 million songs, curated playlists, personalized recommendations, and offline download functionality for premium subscribers. The platform operates across mobile, desktop, and selected smart devices, making it convenient for listeners on the move.

You may be considering cancellation for several valid reasons. Perhaps the service does not align with your listening preferences, you have discovered a competitor that better suits your needs, you are consolidating your subscription expenses, or your usage has dropped below a level that justifies the monthly charge. Whatever your motivation, you retain the legal right to cancel, and Yafee is here to guide you through the process with clarity and precision.

Understanding deezer's core offering

The service provides ad-free streaming on Premium and higher tiers, offline track downloads, and access to Deezer Flow, which generates personalized station mixes based on your listening behaviour. The Hi-Fi plan delivers studio-quality lossless audio and 360 Reality Audio support, appealing to audiophiles who demand superior sound fidelity. Family and Duo plans extend these benefits to multiple users under a single subscription.

Common reasons for cancellation

Regular assessment of your subscriptions ensures you retain only services that deliver genuine value. If Deezer has become a dormant app on your device, you prefer another platform's algorithm or music library, or you are tightening your monthly outgoings, cancellation is the rational choice. Your premium access continues until the end of your current billing cycle, so you forfeit nothing by initiating cancellation today.

Deezer pricing and plan structures in new zealand

Transparent pricing information allows you to evaluate whether your current plan offers value or whether cancellation is the appropriate financial decision.

Current Deezer subscription plans and costs

Deezer offers multiple plan tiers in New Zealand, though exact pricing for standard Premium, Duo, Family, and Student plans is not uniformly published across official sources. The Hi-Fi plan is confirmed at NZ$19.49 per month. To determine your precise monthly charge, log into your Deezer account, navigate to Account Settings, and review your billing information. Your payment confirmation email or bank statement will also display the amount charged.

Locating your subscription cost

Log into your Deezer account via the website or app and select Account Settings. Navigate to Subscription or Billing to view your current plan and the exact monthly or annual charge applied to your payment method. If you subscribed through Apple App Store or Google Play Store, those platforms will hold your payment details and billing history. Cross-reference this information with your bank statement or credit card transaction records to ensure accuracy before proceeding with cancellation.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 establish your statutory protections when dealing with subscription services in New Zealand.

Legal basis for cancellation rights

The Consumer Guarantees Act 1993 protects you against misleading conduct and guarantees that services (including digital subscriptions) must be supplied with due care and skill and must be fit for purpose. The Fair Trading Act 1986 prohibits misleading or deceptive conduct in commerce. These statutes establish your right to cancel a subscription service if the provider fails to deliver what was promised, or if you have exercised your statutory cancellation rights.

Furthermore, under New Zealand consumer law, you have the right to cancel a distance contract (such as an online music streaming subscription) within a reasonable timeframe. Deezer typically allows cancellation at any point during your subscription cycle; your access continues until the end of your current billing period, after which no further charge is applied.

Your legal position on cancellation

You have an absolute right to cancel your Deezer subscription at any time. In accordance with the Consumer Guarantees Act 1993, Deezer must honour your cancellation request promptly. The company must not impose unreasonable barriers to cancellation, charge unexpected exit fees, or continue billing you after you have instructed them to cease. If Deezer refuses to cancel your subscription or continues charging you after cancellation, you may lodge a complaint with the Commerce Commission, which enforces consumer law in New Zealand. Consequently, you are fully protected by statute when you choose to end your subscription.

What happens to your account after cancellation

Once you submit your cancellation request, Deezer will deactivate your account at the end of your current billing cycle. You retain full access to all Premium features (ad-free streaming, offline downloads, high audio quality) until that date arrives. After the cycle ends, your account reverts to free-tier status with advertisements and reduced functionality. Any downloaded tracks remain on your device, but you will be unable to access playlists or streams through Deezer itself unless you reactivate a paid subscription.

How to cancel your Deezer subscription: step-by-step process

Cancellation through your Deezer account is straightforward and takes fewer than five minutes to complete.

Cancellation via your Deezer web account

1. Visit www.deezer.com and log in using your email address and password.
   • If you have forgotten your password, select "Forgot your password?" on the login screen and follow the email recovery instructions.
2. Once logged in, click your profile icon or account name in the top right corner of the screen.
   • A dropdown menu will appear with several options including Settings, Account, and Subscriptions.
3. Select Account Settings or Subscription Settings from the menu.
   • You should see your current plan, billing date, and payment method displayed.
4. Look for a button or link labeled "Cancel Subscription", "Downgrade", or "Manage Subscription".
   • Deezer may present a retention offer or ask you to confirm your reason for leaving.
5. Click the cancellation button and follow the on-screen prompts to confirm your decision.
   • You will receive a confirmation message indicating that your subscription will end at the close of your current billing cycle.
6. Check your email for a cancellation confirmation message from Deezer within 24 hours.
   • Save this email as proof of your cancellation request for your records.

Cancellation through the Deezer mobile app

1. Open the Deezer app on your iOS or Android device and log in if necessary.
   • The app is available on iPhone, iPad, Android phones, and Android tablets.
2. Tap the profile or menu icon (usually three horizontal lines or a circular profile image) at the bottom or top of the screen.
   • Navigate to Settings or Account in the menu.
3. Scroll to Subscription or Subscription Management.
   • This section displays your current plan and billing information.
4. Select "Cancel Subscription" or "Manage Subscription".
   • Deezer may offer a discounted renewal or other retention options; you may ignore these and proceed to cancellation.
5. Confirm your cancellation by tapping the final confirmation button.
   • You will see a message confirming that your subscription ends at the conclusion of your billing cycle.
6. Save a screenshot of the confirmation message for your records.
   • Check your email within 24 hours for a written cancellation confirmation from Deezer.

Cancellation if you subscribed through apple app store or google play

If you signed up for Deezer via the Apple App Store or Google Play Store, you must cancel the subscription through those platforms rather than through Deezer directly. The app store retains control of billing and subscription management in such cases.

• Apple App Store (iPhone, iPad, Mac): Open the App Store app, tap your profile icon in the top right, select "Subscriptions," find Deezer, tap "Edit," and select "Cancel Subscription." Confirm the cancellation.
• Google Play Store (Android): Open Google Play Store, tap your profile icon in the top right, select "Manage Subscriptions," find Deezer, tap it, and select "Cancel Subscription." Follow the on-screen prompts to confirm.

In both cases, your access continues until the end of your current billing cycle. Document your cancellation by taking a screenshot of the confirmation screen.

What to expect after cancellation

Understanding the post-cancellation timeline ensures you are not caught off guard by changes to your account or billing.

Your access timeline after submitting cancellation

Once you submit your cancellation request, Deezer continues to charge your payment method for your current billing cycle. Your Premium access (ad-free streaming, offline downloads, high audio quality) remains active until the end of that cycle. On the first day following the end of your cycle, your account automatically downgrade to the free tier. No further charges are applied after your cycle concludes. Consequently, you should not see any additional transactions on your bank statement or credit card once the final billing date has passed.

Verifying cancellation has taken effect

Approximately one week after your billing cycle ends, log into your Deezer account to confirm that your paid subscription has ceased. You should see a "Free" or "Free Plan" label in your account settings, and any offline downloads will become inaccessible (though they remain on your device). If your account still displays a paid plan or you are charged after the scheduled end date, contact Deezer support immediately and escalate the matter to the Commerce Commission if the issue is not resolved within 14 days.

Refunds and billing disputes

New Zealand consumer law provides remedies if Deezer charges you after cancellation or fails to honor your cancellation request.

When you are eligible for a refund

Deezer does not typically issue refunds for partial use of a subscription within a billing cycle. Nevertheless, you are entitled to a refund if (1) you are charged after your cancellation date, (2) Deezer fails to cancel your subscription despite your explicit request, or (3) the service fails to perform as promised. Under the Consumer Guarantees Act 1993, if a service is not supplied with due care and skill or is not fit for purpose, you may seek remedies including a refund.

How to claim a refund

1. Contact Deezer support and provide proof of your cancellation request.
   • Include your cancellation confirmation email, screenshots of your account settings at the time of cancellation, and evidence of the erroneous charge (bank statement or credit card statement).
2. Request a refund for charges incurred after your cancellation effective date.
   • Be clear and specific: state the date of cancellation, the date of the erroneous charge, and the amount of the refund you are seeking.
3. Allow Deezer 10 to 15 business days to respond.
   • Most legitimate billing disputes are resolved within this timeframe.
4. If Deezer refuses or does not respond, escalate your complaint to the Commerce Commission.
   • The Commerce Commission investigates breaches of the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. You may file a complaint online at www.comcom.govt.nz.

Escalating unresolved disputes

If Deezer does not refund you within a reasonable timeframe, you have the right to lodge a formal complaint with the Commerce Commission, the statutory agency responsible for enforcing consumer protection law in New Zealand. The Commerce Commission can compel Deezer to refund you and may impose penalties on the company if it has engaged in misleading or deceptive conduct. Furthermore, you may pursue a claim in the District Court if your refund amount exceeds the jurisdiction of small claims procedures.

Common cancellation mistakes and how to avoid them

Cancellation disputes are rare when you follow these essential precautions; taking a few extra steps now protects you from complications later.

Mistake 1: not saving your cancellation confirmation

After you submit your cancellation request, Deezer sends a confirmation email within 24 hours. If a billing dispute arises, this email is your primary proof that you cancelled on a specific date. Screenshot both the in-app confirmation and the email, then file them in a dedicated folder. Do not rely on memory or assume Deezer's systems are infallible; documentation is your legal safeguard.

Mistake 2: cancelling the app instead of the subscription

Deleting the Deezer app from your device does not cancel your subscription. Your billing cycle continues, and Deezer will continue charging you. Always cancel through the Account Settings within the app or website, or through your app store subscription management panel. Only after confirming cancellation in writing should you delete the app.

Mistake 3: forgetting to cancel subscriptions linked to third-party sign-ups

If you registered for Deezer using your Facebook, Google, or Apple ID, ensure you cancel through your Deezer account, not by merely unlinking your social account or deleting your sign-up credentials. Unlinking does not cancel the subscription. Log into Deezer directly using your linked credentials and follow the standard cancellation process.

Mistake 4: failing to verify cancellation after the billing cycle ends

One week after your billing cycle concludes, log back into Deezer and confirm that your subscription status has changed to "Free." If it still shows "Premium" or any paid plan, immediately contact Deezer support and request a refund for the unauthorized charge. Do not wait; early action strengthens your legal position under the Consumer Guarantees Act 1993.

Comparison of music streaming alternatives in new zealand

If you are cancelling Deezer to switch to another service, this comparison may help you evaluate your options.

Checklist: before you submit your cancellation

Use this checklist to ensure you have completed all necessary steps before cancelling your Deezer subscription.

• I have logged into my Deezer account and verified my current subscription plan and billing date.
• I have reviewed my current charges to confirm the monthly cost I am paying.
• I have checked my offline downloads and saved any playlists or music preferences to another platform or cloud service if needed.
• I have navigated to Account Settings or Subscription Management within Deezer or my app store.
• I have clicked "Cancel Subscription" and confirmed my cancellation through all on-screen prompts.
• I have received a confirmation message on screen indicating that my subscription will end at the close of my current billing cycle.
• I have taken a screenshot of the on-screen confirmation.
• I have checked my email within 24 hours for a written cancellation confirmation from Deezer.
• I have saved the confirmation email in a dedicated folder for my records.
• I have noted the date my access will cease (end of my current billing cycle) in my calendar.
• I will log back into my account one week after that date to verify that my subscription status has changed to "Free."

Contacting Deezer for cancellation support

If you encounter technical difficulties during cancellation or need to speak with a representative, Deezer provides support through its official channels.

Deezer customer support details

Deezer is headquartered in France and does not maintain a dedicated New Zealand support office. However, you may contact the company through its website support portal at www.deezer.com/support, where you can submit a ticket describing your issue. Select "Subscription and Billing" as your issue category and clearly state that you wish to cancel your subscription. Response times typically range from 24 to 48 hours.

Alternatively, you may reach Deezer's main office at the following address:

Deezer SA
24 rue Salomon de Rothschild
75008 Paris
France

Should you need to escalate a billing dispute or complaint that Deezer refuses to resolve, contact the Commerce Commission in New Zealand at www.comcom.govt.nz or call 0800 943 600. The Commerce Commission will investigate whether Deezer has breached the Fair Trading Act 1986 or the Consumer Guarantees Act 1993 and will pursue remedies on your behalf if a breach is confirmed.

Why yafee is your trusted cancellation partner

Navigating subscription cancellations requires clarity on your legal rights and practical confidence in each procedural step. Yafee is an independent contract law and consumer rights advisory platform that has helped thousands of New Zealand consumers cancel unwanted subscriptions while protecting their statutory entitlements.

Our expert team at Yafee combines knowledge of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 with step-by-step guidance tailored to your specific service. Whether you are cancelling Deezer, another music streaming platform, or any subscription service, Yafee provides the legal clarity and practical confidence you need to act decisively.

Furthermore, Yafee resources document your entire cancellation journey so you retain copies of all confirmations, timelines, and support communications. If a dispute arises, Yafee helps you escalate your complaint to the Commerce Commission with a complete audit trail.

Visit www.yafee.com today to access our full library of cancellation guides, to download cancellation templates, or to request personalized advice on your subscription. Yafee has already supported thousands of consumers in New Zealand to cancel Deezer and claim refunds where Deezer has breached consumer law. You deserve transparency, certainty, and respect for your legal rights. Yafee delivers all three.