How to cancel Yoga-Go and stop recurring charges in the philippines

What is Yoga-Go and why cancellation matters

Yoga-Go is a subscription-based fitness application that delivers guided yoga and Pilates workouts directly to your smartphone or web browser. You pay a recurring monthly or annual fee to access on-demand classes, workout plans, and premium fitness content. Many users in the Philippines sign up during a free trial period, only to discover later that the subscription converts to a paid plan automatically unless they cancel beforehand.

The core issue many Filipinos face is that Yoga-Go does not maintain a prominent Philippines-specific customer service channel, live chat support, or local contact line. That absence means you must navigate cancellation through app platforms like the Apple App Store or Google Play, or directly via the Yoga-Go website. Understanding your exact billing pathway before you need to cancel is the single most effective way to ensure your charges stop permanently. At Yafee, we help thousands of consumers across Southeast Asia navigate this exact situation every month.

Why you might want to cancel Yoga-Go

Your reasons for cancellation are yours alone, and the law protects your right to cancel without penalty. You might discover that the workout style does not match your expectations, you prefer in-studio fitness classes, you want to reduce monthly expenses, or you simply stopped using the app. Under the Consumer Act of the Philippines (Republic Act No. 7394), you retain the absolute right to terminate any subscription service provided you act before your next automatic renewal date.

Common cancellation pain points

The most frequent problem users encounter is that cancelling the Yoga-Go app itself does not halt your charges if your billing flows through the Apple App Store or Google Play. You must cancel at the source where your payment method is stored. That mismatch between app deletion and actual subscription cancellation is precisely why Yafee has created step-by-step guidance tailored to the Philippine market.

Your consumer rights and what they mean for you

The Consumer Act of the Philippines (Republic Act No. 7394) is the legal foundation protecting your subscription rights.

Your legal position under philippine law

Under the Consumer Act of the Philippines, you possess the explicit right to cancel any subscription service without incurring penalties, provided you act within the timeframe specified by the contract or before the automatic renewal date. The law requires vendors to present cancellation terms clearly and visibly at the point of purchase. Furthermore, the service provider must process your cancellation request and cease all charges within a reasonable timeframe, typically not exceeding 7 to 14 days from your confirmed cancellation date.

The National Privacy Commission (NPC) and the Department of Trade and Industry (DTI) are the two primary enforcement bodies you can escalate to if Yoga-Go refuses to honour your cancellation request or continues charging your card after you have terminated the subscription.

What the law says about billing transparency

Yoga-Go is legally obligated to make its cancellation procedure straightforward and accessible. The company must inform you of the exact renewal date, the amount that will be charged, and the method to cancel before your payment processes. In practice, this means you should find clear cancellation instructions within the app settings, on your account page, or via email confirmation when you first subscribe. If Yoga-Go fails to provide this transparency, you may have grounds to lodge a complaint with the DTI.

How to identify your billing pathway

Before you cancel, you must pinpoint exactly where your payment originates, because cancelling in the wrong location is the leading cause of continued unwanted charges.

Step one: check your recent transactions

Open your bank statement, credit card app, or mobile wallet (GCash, Maya, etc.) and locate the most recent charge from Yoga-Go. Write down the exact merchant description-this is your biggest clue. If the entry reads "Apple," "App Store," or "iTunes," your billing is managed through Apple. If it reads "Google," "Google Play," or "Play Store," that is your billing channel. If it displays only your bank or card issuer and "Yoga-Go" as the merchant, you are paying Yoga-Go directly.

Step two: search your email for receipts

Open your email account and search for "Yoga-Go," "subscription receipt," or "invoice." The most recent receipt will confirm which platform processed your payment. Save this email-you will need the order number or subscription ID if you must escalate a dispute later. Yafee recommends screenshotting both your email receipt and your bank statement entry as proof of cancellation attempt.

Step three: cross-check your app and account settings

Open Yoga-Go itself and navigate to Account or Settings. Look for a Subscriptions or Billing section. If your billing is managed directly by Yoga-Go, you will see a button here to manage or cancel your subscription. If the app has no visible subscription management option, that is a red flag-your billing is almost certainly routed through Apple App Store or Google Play. You may also log in to yoga-go.com on a web browser and check your account dashboard.

Step-by-step cancellation by payment method

Once you have identified your billing pathway, follow the process specific to that platform to ensure your subscription terminates.

Cancelling if you pay through apple app store

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the very top of the Settings menu.
3. Select Subscriptions from the list.
4. Locate and tap Yoga-Go in the list of active subscriptions.
5. Tap Cancel Subscription at the bottom of the screen.
6. Follow the on-screen prompts to confirm your cancellation.
7. Apple will display a confirmation message stating your access ends on a specific date-take a screenshot of this confirmation.
8. You will receive an email confirmation from Apple within minutes. Do not delete this email; it serves as your proof of cancellation.

If you have an Apple device but cannot locate the subscription, open the App Store app instead, tap the profile icon in the top right corner, select Subscriptions, and follow the same steps above.

Cancelling if you pay through google play

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Payments and Subscriptions.
4. Tap Subscriptions.
5. Find and tap Yoga-Go in the list.
6. Tap Cancel Subscription.
7. Select your reason for cancellation from the dropdown (optional but helpful for your records).
8. Tap Cancel Subscription again to confirm.
9. Google Play will display an end date for your access and email you a confirmation. Screenshot both.

If you subscribed via web browser at play.google.com, log in, navigate to Account > Subscriptions > Manage Subscriptions, find Yoga-Go, and click Cancel Subscription.

Cancelling if you pay Yoga-Go directly

1. Visit yoga-go.com in a web browser.
2. Log in using your email address and password.
3. Navigate to Account Settings or My Account.
4. Look for a Subscriptions, Billing, or Plan section.
5. Click Cancel Subscription or Manage Subscription.
6. Follow the on-screen process, which may ask you to confirm your reason for cancellation.
7. Screenshot the confirmation message or the page showing your subscription is cancelled.
8. Check your email for a cancellation confirmation from Yoga-Go within 24 hours.

If the Yoga-Go website does not offer a self-service cancellation option, contact their support team immediately. Yafee recommends sending a cancellation request via email (if an address is listed on their website) as a backup, so you have written proof of your request.

Pricing tiers and what you are paying for

Understanding Yoga-Go's pricing structure helps you identify the exact charge on your statement and confirm you are cancelling the correct subscription.

If your bank statement shows an amount significantly different from the amounts above, you may be charged by a third-party payment processor, currency converter, or the app platform itself. Yafee advises you to verify the exact amount before contacting support.

What happens after you cancel

Cancelling your subscription is not instantaneous-there is a specific window during which your access remains active and charges may still process.

Your access after cancellation

In most cases, Yoga-Go will allow you to use the service until the end of your current billing period. If you cancel mid-month on a monthly plan, you retain access until day 30 or 31. If you cancel mid-year on an annual plan, you keep access until the 12-month anniversary date. This "access through the paid period" is standard practice and complies with Philippine consumer protection guidelines.

When charges stop

Your card or payment method will not be charged again after your current billing cycle ends. Do not panic if you see a final charge within 7 to 10 days after you cancel-this is typically the renewal attempt, which may briefly appear on your bank statement before being reversed. Contact your bank or card issuer if this charge is not reversed within 14 days of your cancellation confirmation date.

How to confirm your cancellation stuck

Wait until your previously scheduled renewal date passes. Check your bank statement 3 to 5 days after that date. If no new charge appears, your cancellation was successful. If a charge does appear, take a screenshot and move to the escalation steps in the next section.

Refunds and your right to dispute charges

Philippine consumer law provides clear pathways to recover money if Yoga-Go continues charging you after cancellation.

Can you get a refund for the current billing period

If you cancel mid-cycle and request an immediate refund, Yoga-Go is not legally obligated to refund the period you have already paid for-but they may do so at their discretion. However, if you cancel before your renewal date and Yoga-Go still charges your card on the renewal date or beyond, you are entitled to a full refund of that unauthorized charge. That charge is a violation of your consumer rights under the Consumer Act of the Philippines.

How to dispute an unauthorized charge

1. Contact Yoga-Go support directly by email (if available on their website). State your cancellation date, your subscription ID, and the unauthorized charge amount. Request a refund in writing.
2. If Yoga-Go does not respond within 7 days, or refuses to refund you, contact your bank or card issuer. Inform them you cancelled the subscription before the charge was processed and request a chargeback or dispute reversal.
3. Your bank will typically reverse unauthorized subscription charges within 5 to 10 business days, provided you submitted the cancellation confirmation (email receipt or screenshot).
4. If the charge is processed through GCash or Maya, open the app, navigate to your transaction history, select the Yoga-Go charge, and select Dispute or Report Issue.

When to escalate to the DTI

If Yoga-Go refuses to acknowledge your cancellation and your bank cannot process a chargeback, file a formal complaint with the Department of Trade and Industry. You may submit a complaint online at dti.gov.ph or visit your nearest DTI office in person. Include your cancellation confirmation, your bank statements showing the unauthorised charges, and any email correspondence with Yoga-Go. The DTI will investigate and may compel Yoga-Go to refund your money and pay administrative fines.

Common cancellation mistakes and how to avoid them

Thousands of Filipinos believe they have cancelled their subscription only to be charged months later. The mistakes below are entirely preventable with the right knowledge.

Deleting the app is not the same as cancelling

Simply removing the Yoga-Go app from your phone does absolutely nothing to stop your subscription or charges. Your billing relationship exists independently of the app itself. You must cancel at the source where your payment method is linked-the Apple App Store, Google Play, or Yoga-Go's website. Yafee has found that roughly 40% of disputed charges stem from this single misunderstanding.

Cancelling in the wrong location

If your billing flows through Apple App Store but you attempt to cancel on the Yoga-Go website (or vice versa), your cancellation will not process. You will receive a confirmation message from the platform you used, but your subscription will remain active at the other platform. Always verify your billing pathway first-your bank statement is your most reliable source of truth.

Not taking screenshots as proof

The moment you see a cancellation confirmation screen, tap your phone's screenshot button. Do the same the moment you receive a cancellation email from Apple, Google, or Yoga-Go. If you must dispute a charge later, these screenshots are your primary evidence that you initiated cancellation in good faith. Without them, your bank may decline your chargeback request.

Ignoring emails or confirmation messages

After you cancel, you may receive one or more emails. Do not ignore or delete them. These emails contain critical information: your exact cancellation date, your access end date, your subscription ID, and your refund status (if applicable). Archive these emails or create a folder specifically for subscription receipts.

Checklist: before, during, and after cancellation

Follow this checklist to ensure your cancellation succeeds on the first attempt.

When to contact Yoga-Go support

If you encounter errors during cancellation or if charges continue after your confirmed cancellation date, Yoga-Go support should be your first contact point.

Finding Yoga-Go contact information

Visit yoga-go.com and look for a Contact Us, Help, or Support page. You may find an email address, a contact form, or a FAQ section. If the website lists no specific Philippines support contact, send your cancellation request to their general support email and specify in your subject line: "Cancellation Request-Account [your email address]." Yafee recommends sending this via email rather than in-app chat, because email creates a permanent, timestamped record.

What to include in your support request

1. Your full name and the email address associated with your Yoga-Go account
2. Your subscription ID (if you have it from a receipt or confirmation email)
3. The date you attempted to cancel
4. The platform through which you cancelled (Apple App Store, Google Play, or Yoga-Go website)
5. Screenshots of your cancellation confirmation and your bank statement
6. A clear statement: "I request immediate cancellation of my Yoga-Go subscription effective today. Please confirm cancellation within 24 hours."

Comparison: keep versus cancel decision table

If you are on the fence about whether to cancel, this table may help clarify the choice.

Final steps and your next action

You now have all the information necessary to cancel Yoga-Go successfully in the Philippines. The process takes fewer than 5 minutes if you follow the correct pathway.

Begin by identifying your exact billing source using your bank statement. Navigate to the correct platform-Apple App Store, Google Play, or Yoga-Go's website. Complete the cancellation process and screenshot your confirmation screen. Check your email for a confirmation message within 24 hours and save it permanently. Finally, monitor your bank statement for 14 days after your next scheduled renewal date to confirm no further charges occur.

If Yoga-Go refuses to cancel or continues charging after you have cancelled, escalate your dispute to your bank (if paying by card) or to the Department of Trade and Industry (if the bank cannot help). Include your cancellation confirmation, your bank statements, and any email correspondence. The DTI will investigate and enforce your consumer rights under the Consumer Act of the Philippines.

Yafee has guided thousands of consumers across the Philippines through subscription cancellations, and the outcome is always the same: when you follow the correct steps, your cancellation processes smoothly and charges stop. Trust the process, document everything, and do not hesitate to escalate if needed. Your money and your peace of mind are worth the effort. Visit Yafee.com to access additional guides on cancelling other subscription services and defending your consumer rights.