How to cancel Yoga-Go in australia and avoid unwanted charges

Understanding Yoga-Go and how automatic renewal works

Yoga-Go is a subscription-based fitness app that delivers guided yoga, pilates and stretching classes. The service operates on automatic renewal, meaning your payment card is charged on a recurring basis unless you actively cancel before your renewal date. WELLTECH APPS LIMITED develops and distributes Yoga-Go across iOS, Android and web platforms. You can purchase subscriptions directly through the app, the Apple App Store, or Google Play Store, and each billing route has its own cancellation pathway.

Your subscription renews automatically at regular intervals-typically 24 hours before your renewal date-so timing your cancellation correctly is critical to avoiding an unwanted charge. Yoga-Go sends renewal reminders, but these emails sometimes arrive late or end up in your spam folder. Many Australians have reported being charged unexpectedly because they didn't receive timely notification or weren't certain when their renewal date was scheduled.

How to identify where your subscription bills come from

Understanding your billing source is essential because cancellation methods differ depending on how you paid. Check your bank or credit card statement to see which entity charged you. Look for "Apple", "Google", or "WELLTECH" in the transaction description. This tells you exactly where to cancel. If you subscribed through the Apple App Store, you cancel via Apple. If you used Google Play, you cancel through Google. If you purchased directly from Yoga-Go's website or app, you manage cancellation in your account settings.

Why Yoga-Go's billing structure creates cancellation confusion

Because Yoga-Go uses multiple distribution channels, users often struggle to find the correct cancellation route. A subscription purchased on iPhone requires cancellation through Apple ID settings, not through the Yoga-Go app itself. An Android subscription requires cancellation through Google Play Store settings. Direct web purchases require you to log into your Yoga-Go account online. This fragmented approach is why many users give up and contact customer support unnecessarily.

Yoga-Go pricing and plan options in australia

Yoga-Go offers multiple subscription tiers with prices that vary by platform, promotional offer and billing frequency. Understanding your current plan helps you make an informed decision about cancellation and potential refunds.

Prices displayed at checkout are the most current and authoritative because Yoga-Go frequently runs promotional offers. App store listings update regularly, so don't rely on prices you see in reviews or older articles. Always check the renewal price displayed in your confirmation email or account settings-not just the trial price-before committing to a subscription.

Why you may see different prices across platforms

Many users report being charged more than expected after a trial period or seeing different prices across iOS, Android and web versions. This happens because trial periods often convert to a higher regular subscription rate, or because pricing differs between platforms. Trial pricing is typically discounted (often A$0.99 or A$2.99 for the first week or month), then converts to the full regular rate on renewal. If you accepted a free or discounted trial, you must cancel before the trial period ends to avoid being charged the full subscription price.

Your consumer rights and what they mean for you

As an Australian consumer, you have legal protections under the Australian Consumer Law (ACL), which forms part of the Competition and Consumer Act 2010 (Cth). These rights apply to your Yoga-Go subscription, regardless of whether you purchased it directly or through a third-party platform like Apple or Google.

Your legal position under australian consumer law

The Australian Consumer Law gives you the right to cancel a subscription within a reasonable time if the service fails to meet consumer guarantees-that is, if it is not fit for purpose, does not match the description provided, or lacks acceptable quality. If Yoga-Go is not delivering the promised content, is frequently unavailable, or does not function on your device as advertised, you may have grounds to request a refund or credit, even after your cooling-off period expires. The Australian Competition and Consumer Commission (ACCC) enforces the ACL and investigates complaints about automatic renewal services that do not comply with the law. If Yoga-Go fails to honour its obligation to cancel your subscription or continues charging after you have cancelled, you can lodge a formal complaint with the ACCC.

Automatic renewal services in Australia must comply with specific requirements: the provider must obtain clear consent to the subscription before charging, must send renewal reminders at least 14 days before renewal, and must provide a straightforward cancellation method that is just as easy as the sign-up process. If Yoga-Go does not meet these obligations, your cancellation request is enforceable even if you are technically outside the cooling-off period.

Your right to cancel under consumer law

The ACL does not grant an automatic 14-day cooling-off period for digital content purchased and immediately downloaded-this is a specific exemption in the law. However, you retain the right to cancel if Yoga-Go breaches its consumer guarantees. Furthermore, if Yoga-Go's terms of service offer a more generous cancellation policy than the law requires, that policy is binding on the company. Many subscription services offer a money-back guarantee within their first 7 or 14 days; if Yoga-Go advertises such a guarantee, you are entitled to rely on it.

If you cancel via the correct platform (Apple, Google, or Yoga-Go directly) before your next renewal date, no further charges should apply. If Yoga-Go continues charging after you have cancelled, the ACCC considers this a breach of the ACL and you may request a chargeback through your bank or credit card provider.

How to cancel Yoga-Go on iOS

If you subscribed to Yoga-Go through the Apple App Store on an iPhone or iPad, you must cancel via your Apple ID settings, not through the Yoga-Go app.

1. Open the Settings app on your iPhone or iPad.
   • Tap the Settings icon (usually on your home screen).
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID account page.
3. Select "Subscriptions".
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Locate and tap "Yoga-Go" in the subscriptions list.
   • If you have multiple subscriptions, scroll to find Yoga-Go.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm your cancellation reason (optional).
6. Confirm the cancellation when prompted.
   • Your subscription will continue until the end of your current billing period, then cancel automatically.
   • You will receive a confirmation email from Apple.

Apple will not charge you again after your current subscription period ends. Your cancellation takes effect immediately, though you retain access to Yoga-Go until your paid period expires.

How to cancel Yoga-Go on android

If you subscribed to Yoga-Go through Google Play Store on an Android device, you must cancel via your Google Play subscriptions settings.

1. Open the Google Play Store app on your Android device.
   • Tap the Google Play Store icon on your home screen or app drawer.
2. Tap your profile icon in the top right corner.
   • This is usually your photo or initial letter.
3. Select "Manage your Google Play account".
   • This takes you to your account settings.
4. Tap the "Subscriptions" tab at the top.
   • You will see a list of all active subscriptions.
5. Locate and tap "Yoga-Go" in the subscriptions list.
   • Scroll if necessary to find it.
6. Tap "Cancel subscription".
   • Google will ask you to confirm your cancellation reason (optional).
7. Tap "Cancel" one more time to confirm.
   • Your subscription will continue until the end of your current billing period, then cancel automatically.
   • You will receive a confirmation email from Google.

Google will not charge you again after your current subscription period ends. Like the Apple process, your cancellation takes effect immediately, though you retain access until your paid period expires.

How to cancel Yoga-Go if you subscribed directly

If you purchased your subscription directly from Yoga-Go's website or app (not through Apple or Google), you must cancel via your account settings on the Yoga-Go platform.

1. Visit the Yoga-Go website or open the Yoga-Go app.
   • Go to yoga-go.welltech.com or open the app on your device.
2. Log into your Yoga-Go account.
   • Use your email and password to sign in.
3. Navigate to "Account Settings" or "Subscription Settings".
   • The exact menu label varies, but look for settings, account, or profile options.
4. Locate your active subscription.
   • You should see your current plan, renewal date, and billing information.
5. Tap or click "Cancel Subscription" or "Manage Subscription".
   • Yoga-Go may ask you why you are cancelling (optional feedback).
6. Confirm your cancellation.
   • You will receive a confirmation email from Yoga-Go.

Direct cancellations via Yoga-Go's website or app are effective immediately. Your access continues until your current billing period ends, after which your subscription terminates and no further charges apply.

What happens after you cancel Yoga-Go

Cancelling your subscription does not instantly remove your access. You retain full use of Yoga-Go until the end of your current billing period. For example, if you cancel on day 5 of a monthly subscription, you can use Yoga-Go until day 30 of that same month. After that date, your account converts to a free or limited tier (if available), or your app access is locked.

Confirming your cancellation

After cancelling, you should receive a confirmation email from Apple, Google, or Yoga-Go within minutes. Save this email as proof of cancellation. Log back into your account or subscription settings after a few hours to verify that "Cancel Subscription" no longer appears-instead, you should see "Subscription Active Until [Date]" or similar wording. This confirms the cancellation was successful.

If you are charged after cancellation

If you receive an unexpected charge from Yoga-Go, Apple, or Google after cancelling, do not ignore it. Contact your bank or credit card provider immediately and report the charge as unauthorised. Provide your bank with a copy of your cancellation confirmation email. Your bank can dispute the charge and issue a chargeback within 90 days. Simultaneously, you can lodge a complaint with the ACCC if Yoga-Go continues charging after you have cancelled.

Refunds and your right to reclaim money

Whether you receive a refund after cancelling depends on when you cancel and which subscription tier you purchased. Understanding your refund eligibility helps you recover money if you are entitled to it.

Refund eligibility for monthly and quarterly plans

If you cancel during your trial period (before the trial expires), you should not be charged at all. If Yoga-Go charged you, request an immediate refund from the company or from your payment provider. If you cancel after your trial has ended and you have already been charged the first regular subscription fee, that fee is non-refundable if you have used the service. However, if you cancel before your next renewal date, you will not be charged again, and no further refunds are due.

For monthly plans purchased at A$21.49 to A$39.99 per month, most refunds are handled on a "no refund after trial" basis-meaning you receive no refund for the first month paid after your trial, but you prevent all future charges by cancelling promptly. Quarterly plans (A$69.99) operate on the same principle.

Refund eligibility for annual and lifetime plans

Annual subscriptions (A$75.99 to A$99.99) often come with a 30-day money-back guarantee if you are unsatisfied. If you purchased an annual plan and cancel within 30 days, request a full refund directly from Yoga-Go or via your payment provider. Lifetime access (A$229.99) is typically non-refundable, but if the service fails to deliver on its promise or does not function on your device, you may have grounds to request a refund under the ACL.

How to request a refund from your payment provider

If Yoga-Go denies a refund you believe you are entitled to, contact your bank or credit card provider. Request a chargeback for the disputed transaction. Provide your bank with your cancellation confirmation email and explain why you are disputing the charge. Most banks process chargebacks within 30 to 90 days. You do not need Yoga-Go's permission to dispute a charge; your bank will investigate on your behalf.

Common mistakes that block cancellation

Cancelling a subscription is straightforward once you know where to look, but many users accidentally make mistakes that prevent cancellation or lead to unnecessary charges.

Trying to cancel within the Yoga-Go app instead of your payment provider

The most common mistake is tapping "Delete Account" or "Unsubscribe" within the Yoga-Go app itself, believing this will cancel your subscription. It will not. Deleting your Yoga-Go account does not cancel the underlying subscription that Apple, Google, or Yoga-Go is charging. You must cancel the subscription itself via your payment provider's platform-Apple Settings, Google Play, or Yoga-Go's account page-not via the app. Many users discover this mistake after being charged again for a subscription they thought they had cancelled.

Cancelling too close to your renewal date

If you cancel within 24 hours of your renewal date, the charge may have already processed. Most subscription services charge at exactly midnight on the renewal date. If you cancel after midnight on your renewal date, you will be charged for another billing period. To avoid this, cancel at least 2 to 3 days before your renewal date. Check your confirmation email or account settings to see your exact renewal date, then set a phone reminder to cancel 3 days in advance.

Forgetting to cancel on the correct platform

If you subscribed on iOS but attempt to cancel via Google Play, the cancellation will fail because your subscription is not linked to Google. Conversely, if you bought a direct subscription from Yoga-Go's website but try to cancel via Apple, Apple will not have a record of your subscription. Always cancel on the same platform where you subscribed. Your payment method and the entity shown in your bank statement reveal which platform to use.

Not saving your cancellation confirmation

After cancelling, save your confirmation email from Apple, Google, or Yoga-Go. This email is proof that you cancelled and is essential if you are charged again and need to dispute the charge with your bank. If your cancellation confirmation email is deleted, you can log back into your account settings and take a screenshot of the "Subscription Active Until [Date]" message as backup proof.

Checklist before and after cancellation

Use this checklist to ensure your cancellation is successful and you are not charged unexpectedly.

What to do if Yoga-Go refuses to cancel your subscription

If you have followed the correct cancellation steps and Yoga-Go or your payment provider refuses to process your cancellation, or if you are charged after cancelling, you have legal recourse under Australian Consumer Law.

Escalating your complaint to the ACCC

Contact the Australian Competition and Consumer Commission (ACCC) if Yoga-Go continues charging you after you have cancelled. The ACCC investigates complaints about automatic renewal services that breach the ACL. File a complaint at accc.gov.au or call 1300 302 502. Provide the ACCC with your cancellation confirmation email, bank statements showing the unwanted charges, and a summary of your attempts to cancel. The ACCC has the power to compel Yoga-Go to refund you and to issue penalties if the company has repeatedly violated the law.

Disputing charges with your bank

Contact your bank or credit card provider and request a chargeback for any charge you did not authorise. You do not need Yoga-Go's permission. Your bank will investigate the disputed transaction and, if it finds the charge was made after you cancelled, will reverse it and credit your account. Keep a copy of all evidence: your cancellation confirmation, the bank statement showing the charge, and any correspondence with Yoga-Go or the payment provider.

Seeking a refund via your payment provider

If you purchased your subscription through Apple or Google, contact their customer support teams directly. Apple and Google maintain refund policies separate from Yoga-Go's policies. If Yoga-Go will not refund you, Apple or Google may do so if you are within their refund window (typically 14 to 30 days from purchase). Provide them with your iTunes receipt (Apple) or Google Play receipt (Google) and explain why you believe you are entitled to a refund.

Why you should use yafee to track your cancellation

Navigating subscription cancellation across multiple platforms is complex, and errors are easy to make. Yafee helps you track your Yoga-Go cancellation from start to finish. Our platform stores your cancellation confirmation, reminds you of your renewal date, and alerts you if an unexpected charge appears in your bank account. Yafee has helped thousands of Australian consumers cancel subscriptions successfully and recover unauthorised charges. By using Yafee, you eliminate the risk of forgotten cancellations and costly mistakes.

Summary and next steps

Cancelling Yoga-Go in Australia requires you to use the correct platform: Apple Settings for iOS subscriptions, Google Play for Android subscriptions, or Yoga-Go's account page for direct purchases. Cancel at least 2 to 3 days before your renewal date, save your confirmation email, and verify the cancellation within 24 hours. If you are charged after cancelling, dispute the charge with your bank or lodge a complaint with the ACCC. Your consumer rights under Australian Consumer Law protect you from unauthorised charges and ensure that Yoga-Go honours your cancellation request.

Whether you are cancelling because you no longer use Yoga-Go, have found a cheaper alternative, or simply want to reduce your expenses, the process is straightforward once you know which platform to use. Yafee provides a free guide and checklist to ensure your cancellation is successful and has helped thousands of consumers avoid unexpected charges. Start your cancellation today, save your confirmation email, and monitor your account to confirm no further charges apply.

Address for escalation: If you need to contact Yoga-Go directly, visit app-faq.yoga-go.welltech.com or use the support option within your account settings. For ACCC complaints, visit accc.gov.au or call 1300 302 502.