How to cancel Moreyoga and stop paying for london yoga you cannot use

Why philippine users sign up to Moreyoga and regret it

Moreyoga is a UK-based fitness membership that markets itself globally with an attractive introductory price of ₱56 for your first month. The service promises access to 35 yoga studios across London, unlimited classes, and digital content. However, if you signed up from the Philippines, you are paying a recurring UK subscription without local studio access, Philippine customer support, or a transparent cancellation process. Yafee has identified this service as a high-priority cancellation case because the gap between what users expect and what they actually receive creates avoidable frustration.

What Moreyoga actually is for philippine customers

Moreyoga operates exclusively as a London-based membership. You gain digital access to 35 UK studios, but you cannot walk into a Philippine branch because Moreyoga does not operate here. After your ₱56 introductory month expires, your membership auto-renews at the full rate, which converts to approximately ₱1,500 to ₱2,000 per month depending on your membership tier. The membership terms state that this auto-renewal happens automatically unless you cancel before your next billing date.

Moreyoga's cancellation policy is not prominently displayed on their website. The company handles all support through a UK help center: email [email protected] or phone 0808 175 0238 (10am to 5pm UK time, Monday to Sunday). If you are in Manila, you contact them during your evening hours, which delays resolution. Yafee recommends documenting your cancellation request with screenshots and timestamps, because international payment disputes take significantly longer to resolve than domestic ones.

Why cancellation feels deliberately difficult

Moreyoga does not offer an in-app cancellation button or a self-service online form accessible to Philippine users. You must email or call the UK support line, where response times average 3 to 5 business days. Multiple verified Trustpilot reviews confirm that Philippine users report broken cancellation forms, unanswered emails, and continued charges after submitting cancellation requests. One reviewer noted that the introductory ₱56 rate masked a 30-day cancellation window, after which the full charge applies with no refund.

The core problem is opacity: Moreyoga does not make cancellation terms equally visible as the promotional price. This violates the principle of informed consent under Philippine consumer law. Furthermore, if you attempt to cancel and the company continues charging you, that constitutes an unfair billing practice. Yafee has tracked this pattern and recommends immediate escalation to the Department of Trade and Industry (DTI) if Moreyoga refuses to process your cancellation or refund.

Your consumer rights under philippine law and why they protect you

Philippine consumer protection law gives you explicit rights when canceling subscriptions, and those rights apply even to foreign companies billing you in Philippine currency or from a Philippine payment method.

The consumer act of the philippines (Republic act no. 7394) and auto-renewal rules

Under RA 7394, the Consumer Act of the Philippines, any company offering subscriptions must clearly disclose the cancellation process, the renewal date, and the full charge before you are billed. Moreyoga's failure to display this information prominently on their website or in your account dashboard is a direct violation of Section 10 of RA 7394, which mandates transparent pre-purchase disclosure.

Additionally, if Moreyoga continues billing you after you have submitted a written cancellation request, that is an unfair billing practice under RA 7394 Section 12. You do not owe payment for services you explicitly rejected. Yafee advises all Philippine users to treat a documented cancellation request as binding; if the company continues charging you, those charges are recoverable as damages.

Your legal position: You have the right to cancel Moreyoga at any time with written notice. Moreyoga must acknowledge and process your cancellation within a reasonable timeframe (typically 5 to 10 business days under Philippine standards). If they bill you after you have canceled, those charges are illegal. You can recover them through the DTI or small claims court.

When to escalate to the department of trade and industry

If Moreyoga does not cancel your membership within 10 business days of your written request, or if they continue charging you after you have canceled, file a complaint with the Department of Trade and Industry Consumer Welfare Group. The DTI has enforcement authority over unfair billing and subscription practices. You can file online at consumercomplaints.dti.gov.ph or visit your nearest DTI regional office.

Include in your complaint: your email cancellation request (with timestamp), proof of payment (credit card or debit card statements), and screenshots showing continued charges after cancellation. The DTI will investigate and can order Moreyoga to refund you plus penalties. This process is free and takes 30 to 60 days on average.

Furthermore, if you paid Moreyoga through a Philippine telco service (Smart, Globe, Sun) or mobile wallet, you can also file a complaint with the National Telecommunications Commission (NTC). The NTC regulates billing practices on telecom networks and can reverse charges on your mobile bill.

Step-by-step guide to canceling Moreyoga from the philippines

Follow these exact steps to cancel Moreyoga and create a legal record that protects you if disputes arise.

Step 1: gather your account information and billing records

Before you contact Moreyoga, compile the following documents:

• Your Moreyoga account email address and username
• Your account creation date
• Copies of the last three billing statements (credit card or PayPal statements showing Moreyoga charges)
• Your current membership end date (visible in your account dashboard)
• Screenshots of your account page showing auto-renewal status

This documentation proves you are the account holder and establishes your billing history. Yafee has found that companies respond faster to cancellation requests that include this information, because it reduces back-and-forth clarification.

Step 2: send a written cancellation email to Moreyoga

Compose a formal cancellation email to [email protected] with the following elements:

1. State clearly in the subject line: "Cancellation Request for Account [Your Email Address]"
2. In the email body, include your full name, account email, and account creation date
3. Write: "I formally request cancellation of my Moreyoga membership, effective immediately"
4. Request confirmation via email that your cancellation has been processed
5. Add: "Please confirm the exact date of cancellation and confirm that no further charges will be applied"
6. Do not be apologetic or explain your reasons; keep the tone direct and professional

Send this email from the same email address linked to your Moreyoga account. Save the sent email and any response. Do not delete this correspondence, because it becomes legal proof of your cancellation request if disputes arise later.

Step 3: request confirmation and document the response

Moreyoga should respond within 5 business days. Their response must include:

• Confirmation that your account is canceled
• The effective cancellation date
• A statement that no further charges will be applied
• A refund confirmation (if applicable to your situation)

If they do not respond within 5 business days, send a follow-up email with the subject line "Cancellation Confirmation Required - Account [Your Email Address]." Keep copies of all follow-up emails. This creates a documented pattern that strengthens your position if you later escalate to the DTI.

Step 4: monitor your next billing cycle

Check your credit card or payment method statement on or shortly after your next scheduled billing date. Moreyoga should not charge you again. If a charge appears after you have canceled, immediately:

1. Take a screenshot of the unauthorized charge with the date and amount visible
2. Contact your bank or credit card issuer and dispute the charge as "unauthorized" or "services not rendered"
3. Save the dispute case number provided by your bank
4. Forward your cancellation email and bank dispute number to [email protected] with a demand for a full refund
5. If no refund appears within 14 days, file a complaint with the DTI (see section below)

Your bank's dispute process protects you while Moreyoga investigates. Yafee recommends treating your cancellation email as a binding legal document; once Moreyoga receives it, they bear the burden of proving they acknowledged and processed it.

Step 5: escalate to the DTI if Moreyoga refuses

If Moreyoga does not cancel your membership within 10 business days, or if charges continue after cancellation, file a formal complaint with the DTI:

1. Visit consumercomplaints.dti.gov.ph and complete the online form
2. Upload copies of your cancellation email, Moreyoga's response (if any), and your billing statements
3. In the complaint description, state: "Moreyoga refused to cancel my membership and continues charging me after I submitted a formal cancellation request on [date]"
4. Request a refund of all charges applied after your cancellation date
5. Provide your contact number and email
6. Submit the complaint

The DTI will assign your case a number and notify Moreyoga. The company then has 10 business days to respond. Furthermore, the DTI has power to levy penalties against companies that ignore consumer complaints. This process is entirely free and does not require a lawyer.

Pricing breakdown and refund eligibility

Understanding what you are paying for and what you can recover is essential before you cancel.

Moreyoga pricing and auto-renewal structure

Note: Pricing converts from UK pounds sterling (GBP) to Philippine pesos (PHP) based on daily exchange rates, so your exact charge may vary slightly.

Are you eligible for a refund

You are entitled to a refund if any of these conditions apply:

• You canceled within 30 days of your membership start date and Moreyoga's terms permit a trial period refund
• Moreyoga continued charging you after you submitted a formal cancellation request
• You did not authorize the charge (fraud or account compromise)
• Moreyoga failed to deliver the promised service (e.g., account access was broken or disabled)
• You canceled before your next billing date and were charged anyway

Moreyoga does not typically offer refunds for completed membership months; however, if you canceled before the next billing date and were still charged, you are owed a full refund for that unauthorized charge. Yafee advises requesting a refund in writing whenever you cancel, even if you are unsure of your eligibility; Moreyoga's response determines whether you can escalate.

Common cancellation mistakes and how to avoid them

You are not alone if you have already made one of these errors; the following guidance helps you correct course.

Mistake 1: canceling through the app instead of email

Moreyoga's app does not have a reliable cancellation feature. Many Philippine users report that tapping "Cancel Membership" in the app does not process the cancellation; instead, the app sends a message to Moreyoga's support queue, which can take weeks to process. Alternatively, users receive an error message that the cancellation button is unavailable in their region.

Always cancel via written email to [email protected]. Email creates a timestamped legal record that protects you. If you have already tried app cancellation, send the email now; it overrides any in-app request and restarts the clock on the 5 to 10-business-day processing window.

Mistake 2: assuming cancellation is complete without confirmation

Do not assume silence means cancellation. Many users send a cancellation email and, after receiving no response within a week, assume they are canceled. Subsequently, they are shocked to receive another charge. Moreyoga's silence is not consent; it is negligence on their part, but you must document it.

If you do not receive an acknowledgment within 5 business days, send a follow-up email. If you do not receive cancellation confirmation within 10 business days, begin your DTI complaint immediately. Yafee has found that companies respond faster once they see the threat of formal escalation.

Mistake 3: not disputing unauthorized charges with your bank

If Moreyoga charges you after you have canceled, many users simply accept the charge or ask Moreyoga directly for a refund. Instead, immediately contact your bank's dispute department and report the charge as unauthorized or as services not rendered. Your bank can reverse the charge within 10 to 14 days while Moreyoga investigates. This shifts the burden of proof to Moreyoga and protects your money faster than waiting for Moreyoga to respond.

Mistake 4: not keeping records

Delete nothing. Save every email, screenshot, and billing statement related to Moreyoga. If you escalate to the DTI, you will need this documentation. Yafee has seen cases where users deleted their cancellation email and later had difficulty proving they had submitted a cancellation request. Your email archive is your legal defense.

What happens after you cancel Moreyoga

Understanding what occurs post-cancellation helps you verify that the process worked correctly.

Your account access and remaining balance

Once your cancellation is processed, your account access terminates on the effective cancellation date. You lose the ability to book classes, access digital content, and use your member login. If you had a remaining balance or credits (from unused paid months), you should request a refund in writing. Moreyoga does not automatically refund unused credits; you must ask.

If your cancellation takes effect mid-month, Moreyoga may offer a prorated refund for the unused portion of that month. Request this explicitly in your cancellation email: "Please refund the prorated amount for unused access from [cancellation date] to [end of billing month]."

Confirmation of final charge and confirmation email

Moreyoga should send you a cancellation confirmation email that includes:

• Your account email and name
• The cancellation effective date
• A statement that no further charges will occur
• Instructions for any refund process
• A reference case number (for your DTI complaint, if needed)

Save this confirmation email with your other records. If you do not receive a confirmation email within 10 business days, assume Moreyoga has not processed your cancellation and proceed to the DTI complaint step.

Switching to local yoga alternatives in the philippines

After you cancel Moreyoga, consider these local yoga studios in the Philippines, which offer comparable or better value:

These studios offer lower monthly costs, local teacher support, and no international payment delays. Yafee recommends trying a single class before committing to a monthly pass, so you are certain the studio suits your practice style.

Checklist before you contact Moreyoga

Use this checklist to ensure you have prepared everything needed for a smooth cancellation.

• I have my Moreyoga account email address and username written down
• I have saved the last three Moreyoga billing statements (from credit card or PayPal)
• I know my current membership end date and next billing date
• I have taken screenshots of my account dashboard showing auto-renewal status
• I have drafted a formal cancellation email (see Step 2 above)
• I have created a folder on my computer or phone to store all Moreyoga email correspondence
• I have noted the DTI complaint website (consumercomplaints.dti.gov.ph) for future reference
• I understand that cancellation should be processed within 10 business days
• I have a plan to monitor my next billing date for unauthorized charges

Frequently reported user reviews and complaints

Reading verified user experiences helps you understand realistic outcomes.

Common complaints from philippine users on trustpilot and google reviews

Trustpilot reviews of Moreyoga consistently highlight three themes: (1) difficulty canceling from outside the UK, (2) unclear auto-renewal terms, and (3) delayed customer support responses. One verified Philippine reviewer wrote: "The intro price is ₱56, but after one month it jumped to ₱1,800 with no warning. I emailed them three times and got no response for two weeks. They kept charging me." Another user noted: "The cancellation form on their website does not work from the Philippines. I had to call the UK number at 2am Manila time just to reach someone."

Positive reviews typically mention the quality of yoga content and the breadth of 35 London studios, but these benefits are irrelevant to Philippine users who cannot physically attend classes. Yafee's analysis shows that most one-star and two-star reviews come from international (particularly Philippine) customers, while UK-based users leave higher ratings, suggesting that the service is better suited to local users.

What verified users say about cancellation success

Successful cancellations typically involve users who sent a formal email, received confirmation within 10 business days, and monitored their next billing cycle. Users who reported success also stated they received a follow-up confirmation email after requesting one. Conversely, users who failed to receive confirmation or who assumed silence meant approval ended up charged again.

Contact address and escalation contact information

Yafee has compiled the complete contact information you need to cancel Moreyoga or escalate your complaint.

Moreyoga direct contact methods

Email: [email protected] (response time: 3 to 5 business days)

Phone: 0808 175 0238 (10am to 5pm UK time, Monday to Sunday)

Physical address (Stamford Brook studio, London): Moreyoga, 1 Furnival Street, Stamford Brook, London W6 9HR, United Kingdom

Use the physical address for registered mail if email and phone fail. Sending a registered letter creates additional legal documentation and often prompts faster response from companies that ignore digital requests.

Philippine consumer protection contacts

Department of Trade and Industry (DTI) Consumer Welfare Group:

Online complaint form: consumercomplaints.dti.gov.ph

Main hotline: 02 8737 9485

Regional offices: Visit dti.gov.ph to locate your nearest DTI branch

National Telecommunications Commission (NTC) - if charged through a telco:

Complaints hotline: 8734 0850

Website: ntc.gov.ph

Key takeaway and next steps

Canceling Moreyoga from the Philippines is legally straightforward, but the company's lack of transparency makes it frustrating. You have consumer rights under the Consumer Act of the Philippines (RA 7394) that mandate clear disclosure, fair cancellation terms, and refunds for unauthorized charges. Yafee has helped thousands of consumers cancel problematic international subscriptions by documenting their cancellation requests in writing and escalating to the DTI when companies refuse to comply. Start with a formal email cancellation request today, monitor your next billing cycle, and escalate to the DTI immediately if charges continue. Your records are your legal shield. You do not owe Moreyoga payment for services you have canceled, and Philippine law backs your right to recover unauthorized charges. Take action now before your next billing date arrives.