How to cancel MoreYoga and protect your refund rights under UK law

Why you might cancel MoreYoga

MoreYoga operates a subscription-based fitness membership model offering unlimited access to yoga classes across its London studios. However, not every membership delivers lasting value, and UK consumer law gives you the explicit right to walk away at any time.

You might cancel MoreYoga if your attendance has dropped, your circumstances have changed, costs have become unaffordable, or you have relocated outside London. Some members also cancel because they prefer home-based practice, discover cheaper alternatives, or find the studio experience no longer matches their expectations. Whatever your reason, the Consumer Rights Act 2015 protects your right to cancel independently of MoreYoga's own terms and conditions. Do not allow retention offers or guilt-based messaging to override your decision.

When cancellation makes financial sense

MoreYoga memberships range from £49 to £149 monthly depending on your tier selection. An Unlimited plan at £99 per month costs £1,188 annually. If you attend fewer than two classes per week, you are likely overpaying compared to pay-as-you-go studios or competitors offering lower monthly rates. Calculate your true cost per class by dividing your annual spend by your actual attendance over the past three months. If that figure exceeds £15 per session, cancellation becomes a financial priority rather than an optional convenience.

Common reasons members cancel

MoreYoga members typically cancel because of relocation, cost-cutting measures, shift to home workouts, schedule conflicts, or dissatisfaction with class variety. Some cancel after trial periods reveal mismatched expectations. Others discover that commitment lapses after the initial enthusiasm phase. Your reason for cancellation is irrelevant under UK law; you retain the right to cancel regardless of circumstance.

Your consumer rights under UK law

UK consumer protection legislation places you firmly in control of subscription cancellations and refunds.

The consumer rights act 2015 and distance selling regulations

MoreYoga operates as a "distance contract" under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 because you enrol online without face-to-face interaction. This classification gives you a 14-day cooling-off period from the date you join, during which you can cancel without reason, penalty, or charge.

Your legal position: If you cancel within 14 days of signing up, MoreYoga must refund all sums paid in full. After 14 days, you can still cancel anytime with appropriate notice, but MoreYoga may charge you for services already delivered. The company cannot lock you into contracts longer than 12 months without explicit written consent. Automatic renewal terms must be transparent, and cancellation must be as simple as the original signup process. If MoreYoga makes cancellation deliberately burdensome or hidden, you can escalate to the Citizens Advice Consumer Service, which enforces these protections across the UK.

Notice periods and automatic renewal rules

MoreYoga memberships operate on rolling monthly renewal unless you provide notice to cancel. The company typically requires 30 days' written notice before your next billing date. This notice period complies with UK consumer law and is standard across the fitness industry. However, if you subscribed to a promotional trial or legacy offer, review your original contract; some older terms included longer notice periods that may now breach fairness requirements under the Consumer Rights Act 2015.

Yafee recommends submitting cancellation requests at least 35 days before your next payment date to account for processing delays. If MoreYoga charges you after you have submitted a valid cancellation request, you have the right to dispute the charge with your bank under the Chargeback scheme. Retain screenshots of all cancellation confirmations and correspondence as evidence.

MoreYoga membership tiers and pricing

Understanding your current plan helps you cancel the correct membership without accidentally remaining enrolled on a different tier.

MoreYoga pricing structure

If you hold an Unlimited plan at £99 monthly and use fewer than four classes per month, you are overpaying. Switch to an 8-class tier at £79, or cancel entirely and use pay-as-you-go sessions. Yafee helps members identify whether their current plan still matches their real behaviour, which often reveals that cancellation saves money.

How to cancel MoreYoga: step-by-step process

MoreYoga accepts cancellations through its mobile app, email, and social media channels because the company operates no physical studio receptions.

Cancellation via the MoreYoga mobile app

1. Open the MoreYoga mobile app and log into your account using your email address and password.
2. Navigate to your account settings or profile section (typically a gear icon or "My Account" menu).
3. Select "Subscription" or "Membership" and locate the "Manage subscription" option.
4. Tap "Cancel membership" and follow the on-screen prompts.
5. MoreYoga may display a retention offer or request feedback. Disregard retention offers if you have decided to cancel; your decision is final.
6. Confirm your cancellation and take a screenshot of the confirmation message showing the cancellation date and your membership end date.
7. Check your email for a cancellation confirmation email within 24 hours. If you do not receive it, escalate via email (see below).

Cancellation via email

1. Compose an email to MoreYoga's customer support address with the subject line "Cancellation of MoreYoga membership - [Your Full Name]".
2. Include your full name, email address associated with the account, membership number (if known), and the date you joined.
3. State clearly: "I request immediate cancellation of my MoreYoga membership, effective from [today's date]. I understand I will be charged until the end of the current billing cycle unless I cancel before [insert your next billing date]."
4. Send the email and retain a copy in your sent folder for records.
5. Expect a confirmation email within 48 business hours. If you receive no response within two working days, send a follow-up email marked "Urgent - cancellation not acknowledged".
6. If MoreYoga fails to acknowledge your cancellation request within three working days, Yafee advises you to escalate to the Citizens Advice Consumer Service with copies of your email attempts.

Cancellation via social media

1. Message MoreYoga's official Facebook, Instagram, or Twitter account with a polite but direct cancellation request.
2. Include your full name, email address, and membership number in your private message.
3. State: "Please cancel my MoreYoga membership effective [date]. I will follow up by email to confirm."
4. Follow up with an email cancellation request (see above) the same day, referencing your social media contact.
5. Social media cancellations carry less legal weight than written email, so always confirm in writing via email for evidence purposes.

Your legal position on cancellation methods

Under UK consumer law, MoreYoga must provide a cancellation method that is as straightforward as the original signup process. Requiring you to phone a studio or navigate a confusing portal would breach this duty. Email and app-based cancellation satisfy this requirement. Keep all cancellation evidence (screenshots, confirmation emails, timestamps) because they prove you cancelled within the notice period if MoreYoga disputes your claim later.

Timeline and what happens after you cancel

Understanding the cancellation timeline helps you avoid unexpected charges and track your account closure.

Immediate actions after submitting cancellation

Once you submit your cancellation request, MoreYoga enters a processing phase lasting 3 to 5 business days. During this window, your membership remains active and you retain access to all classes. You will continue to receive class notifications and app access until your membership officially ends on your next billing date.

Do not be alarmed if MoreYoga charges your payment method once more after you cancel; this is standard practice if your cancellation request was submitted after your billing cycle has begun. For example, if you cancel on 15 March and your billing date is 20 March, MoreYoga will charge you for the 20-26 March period. You can then cancel after that final charge clears, or you can request a manual refund for the unused portion if cancellation takes effect partway through a billing cycle.

End of membership and account closure

Your MoreYoga account closes automatically on your final billing date. You will lose access to the app, class booking system, and any stored preferences. If you have credits or class packages purchased but not yet redeemed, clarify MoreYoga's refund policy for unused credits before you cancel; some policies refund only if you cancel before using 50% of your annual allotment.

Yafee recommends checking your bank statement 5 to 7 days after your final billing date to confirm that no further charges appear. If MoreYoga continues to charge you after your cancellation date, contact your bank immediately and request a chargeback, citing the Consumer Rights Act 2015 and your cancellation confirmation as evidence.

Refund rights and disputing charges

MoreYoga's refund policy depends on whether you cancel within the 14-day cooling-off window or after it.

Refunds within 14 days of joining

If you joined MoreYoga within the last 14 days and cancel now, you are entitled to a full refund of all sums paid. MoreYoga cannot deduct administrative fees, processing charges, or any other amount. You have the right to cancel a distance contract within this cooling-off period without providing reason. Submit your cancellation request immediately and explicitly state in writing: "I am exercising my 14-day cooling-off right under the Consumer Contracts Regulations 2013 and request a full refund."

MoreYoga must process your refund within 14 days of receiving your cancellation notice. The refund should return to your original payment method (the card or account you used to sign up). If the refund does not appear within 14 days, contact MoreYoga's accounts team and request a refund tracking reference. If they refuse or delay, escalate to the Citizens Advice Consumer Service or your bank's dispute team.

Refunds after the 14-day cooling-off period

After 14 days, you lose the automatic right to a full refund. However, you can still cancel anytime with appropriate notice (typically 30 days). MoreYoga will not refund your current month's payment if it has already been charged, but you will not be charged again after your cancellation takes effect.

If you cancel mid-cycle and MoreYoga's terms allow pro-rata refunds for unused time, request a refund for unused classes. For example, if you cancel on day 15 of a 30-day billing cycle, you may be entitled to a 50% refund of that month's fee. This entitlement varies by membership type; check your original contract or contact customer support to clarify. Yafee recommends requesting any pro-rata refund in writing so you have evidence if MoreYoga later disputes your claim.

Disputing unauthorised charges

If MoreYoga charges your account after you have submitted a valid cancellation request and confirmation of that request exists, you can dispute the charge directly with your bank. Contact your bank's customer service team and request a "chargeback" under the Consumer Rights Act 2015, citing MoreYoga's failure to honour your cancellation. Provide copies of your cancellation confirmation, the date you cancelled, and evidence that you received no refund or further charges occurred.

Most banks resolve chargebacks within 10 to 15 working days in your favour if you provide clear evidence. Do not delay; chargebacks typically have a 120-day time limit from the original transaction date.

Common cancellation mistakes and how to avoid them

Many MoreYoga members cancel incorrectly and accidentally remain charged, but Yafee can help you sidestep these costly errors.

Mistake 1: cancelling via the app but not confirming by email

The MoreYoga app cancellation process is intuitive, but the confirmation email is essential for legal proof. App cancellations can be reversed or disputed by the company if no email confirmation exists. Always follow app cancellation with a formal email to MoreYoga's support address stating: "This email confirms my cancellation request submitted via the mobile app on [date]. Please confirm receipt and provide my cancellation reference number."

Mistake 2: missing the notice period deadline

MoreYoga requires 30 days' notice before your next billing date. If your billing date is 20 March and you cancel on 15 March, you have met the deadline. However, if you cancel on 21 March, you will be charged again on 20 April before your cancellation takes effect. Calculate your exact billing date and cancel at least 35 days in advance to account for email delays.

Mistake 3: assuming silence means confirmation

Never assume that submitting a cancellation request means MoreYoga has processed it. The company is required to send a confirmation email within 48 hours. If you receive none, treat this as a failed cancellation attempt and resubmit via email with a subject line that says "Resubmission - cancellation not acknowledged". Document every attempt in case you need to escalate to the Citizens Advice Consumer Service.

Mistake 4: not checking for duplicate memberships

Some members hold both a standard membership and a corporate or group membership simultaneously without realising it. When you cancel, specify which membership you are cancelling (e.g., "I am cancelling my personal Unlimited membership [account number], not my corporate plan"). If you fail to specify, MoreYoga may cancel the wrong account and continue charging the other one.

Mistake 5: failing to dispute charges within the time limit

If MoreYoga charges you after cancellation, you have up to 120 days to dispute the charge with your bank via chargeback. After 120 days, your bank may refuse to intervene. Mark your calendar now and escalate any post-cancellation charges immediately rather than waiting weeks.

MoreYoga cancellation checklist

Use this checklist to ensure you cancel correctly and retain all necessary evidence.

Keep or cancel: comparing MoreYoga with alternatives

Before you cancel, consider whether another membership tier or alternative service might better suit your needs and budget.

MoreYoga versus alternative yoga services

If cost is your concern but you value in-person yoga, compare MoreYoga's Unlimited plan against ClassPass or local studio chains. ClassPass often provides more flexibility and faster cancellation. If convenience and variety matter more than location exclusivity, online platforms like Yoga with Adriene or Nike Training Club eliminate the need to cancel anything at all. Yafee recommends testing a free alternative for two weeks before you make a final cancellation decision; many members find that free or low-cost options satisfy their actual usage patterns.

What to do if MoreYoga refuses to cancel

Most cancellations process smoothly, but MoreYoga may occasionally resist or delay if it believes you have an outstanding balance or unpaid charge.

Escalation steps if MoreYoga denies your cancellation

1. Obtain a written reason from MoreYoga explaining why your cancellation has been refused or delayed. Request this in writing: "Please provide a written explanation of why my cancellation request dated [date] has not been processed, and cite the contractual clause that justifies refusal."
2. Review your account balance in the app or via email request. If MoreYoga claims you owe money, ask for an itemised invoice showing all charges and how the debt arose.
3. If the claimed debt is incorrect or relates to a service you did not receive, dispute it in writing and explain why. For example: "I was charged £99 on [date], but I cancelled before that billing cycle began. This charge is unauthorised."
4. If MoreYoga continues to refuse, lodge a formal complaint with the company's complaints department (usually available via email or in-app). Set a deadline: "I expect a response within 14 days. If I do not receive confirmation of my cancellation by [date], I will escalate to the Citizens Advice Consumer Service."
5. Contact the Citizens Advice Consumer Service (accessible via their website or by phone) and file a complaint naming MoreYoga, your account email, membership number, and dates of cancellation requests. Provide copies of all emails and screenshots as evidence.
6. If your bank account has been repeatedly charged after valid cancellation requests, ask your bank to impose a "payment block" on future MoreYoga transactions and process a chargeback for any charges that occurred after your cancellation date.

Your legal protection during disputes

The Consumer Rights Act 2015 requires MoreYoga to process cancellations within a reasonable timeframe and to provide transparent reasons if it refuses. Unreasonable delays or opaque refusals constitute a breach of consumer law. Yafee has helped thousands of members resolve cancellation disputes by escalating to the Citizens Advice Consumer Service, which has enforcement power and can compel MoreYoga to honour cancellation requests or issue refunds. You do not need to pay a solicitor or pursue expensive litigation; the Citizens Advice service is free and operates on your behalf.

Summary and next steps

Cancelling MoreYoga is your legal right under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You must provide 30 days' notice (or cancel within 14 days of joining for a full refund), submit your request via the app or email, and retain confirmation. MoreYoga will not charge you beyond your cancellation date if you meet the notice period. If the company refuses, violates these rules, or charges you improperly, escalate to the Citizens Advice Consumer Service.

Complete your cancellation immediately by opening the MoreYoga app, navigating to settings, and selecting "Cancel membership". Follow up with a confirmation email to MoreYoga's support address the same day. Calculate your notice deadline now, document everything, and check your bank statement on your final billing date to confirm no further charges appear.

Yafee is here to guide you through every step of the process. Whether you need help drafting a cancellation email, disputing an erroneous charge, or escalating a refusal to cancel, Yafee's legal resources and consumer guides are available to you. Yafee has helped thousands of consumers cancel subscriptions safely and recover unauthorised charges under UK law. Visit Yafee.com today to access your cancellation template, chargeback guide, and escalation resources. Your right to cancel is clear under law, and Yafee ensures you can exercise it confidently.