How to cancel Luvly Face Yoga in the philippines and stop recurring charges

Understanding Luvly Face Yoga and why filipinos cancel

Luvly Face Yoga is a mobile app that teaches facial exercises, massage routines, and skin care techniques through guided video sessions. You download it from the Apple App Store or Google Play Store, and pricing displays in Philippine peso (PHP). Many users in the Philippines sign up for Premium access to unlock guided programs, then discover they enrolled in an auto-renewing subscription that charges every month or every three months.

The pattern is consistent: your GCash, Maya, or credit card gets charged without warning, and you want to cancel immediately. That urgency is valid. Yafee has researched the exact cancellation steps so you stop the charges before the next billing cycle hits. This guide walks you through every platform-Apple App Store, Google Play Store, and web account-so you cancel in the right place on your first attempt.

Common reasons filipinos cancel Luvly Face Yoga

You might cancel because you finished the program, discovered you prefer free alternatives, noticed the app did not deliver the results you expected, or simply forgot the subscription was active. Whatever your reason, canceling early is your legal right, and you should not feel pressured to complete a billing cycle you no longer want.

The app itself does not clearly state cancellation steps in its published terms, which is why so many users struggle to find the cancel button. Yafee has identified the most reliable cancellation routes so you do not waste time searching through app menus or waiting for delayed support responses from [email protected].

What makes Luvly Face Yoga cancellations tricky in the philippines

The main confusion arises because billing can happen through three different channels: the Apple App Store, Google Play Store, or the web. If you subscribed through Apple or Google, you must cancel through that store account, not inside the app itself. Canceling in the wrong place is the number-one reason users still get charged after they believe they have canceled.

Additionally, the app publishes no clear written cancellation policy, no live chat support, and no phone line. You have only email support at [email protected], which sometimes takes days to respond. Yafee replaces that gap by giving you the exact steps to cancel today, without waiting for customer service.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you subscribe to any service, including mobile apps distributed through app stores.

What the law guarantees you

Under Philippine consumer protection law, you have the right to cancel any subscription or recurring billing arrangement. The service provider must allow you to cancel without unreasonable barriers, without penalty, and with proof of cancellation. If they charge you after you cancel, you can demand a refund under the Consumer Act of the Philippines.

The law also requires the service to disclose auto-renewal terms clearly before you pay. If Luvly Face Yoga failed to show you plain-language cancellation instructions or auto-renewal wording in Tagalog or English, that is a breach of consumer rights. Yafee recommends documenting this if you encounter it, because your evidence becomes crucial if you need to escalate to the Department of Trade and Industry.

Your legal position

You own the right to cancel without penalty. The Consumer Act of the Philippines explicitly states that cancellation must be easy, free, and immediate. If Luvly Face Yoga charges you again after you cancel, or denies a refund you are legally owed, you have a formal remedy: the Department of Trade and Industry (DTI) National Complaints Center will investigate on your behalf and order a refund if the company breached the law.

What to do if Luvly Face Yoga refuses to refund you

If you cancel successfully but the company charges you again, or if you cancel and they deny a refund you are legally owed, escalate to the Department of Trade and Industry (DTI) National Complaints Center. You can file a complaint online at www.dti.gov.ph or visit a DTI field office in your city. The DTI handles subscription disputes and can order refunds on your behalf under the Consumer Act of the Philippines.

Save screenshots of your cancellation confirmation, your bank statement showing the unwanted charge, and your email to [email protected]. These become your evidence if the DTI needs to investigate. Include the exact date of the unwanted charge, the amount in PHP, and the transaction ID from your bank or digital wallet.

Luvly Face Yoga pricing and billing options

Luvly Face Yoga offers both free and Premium tiers with different billing cycles depending on your platform.

Prices vary slightly between the Apple App Store and Google Play Store due to regional pricing and payment processor fees. All Premium tiers auto-renew unless you cancel before the renewal date. Yafee emphasizes: the next billing date appears in your app settings, so check it now to know your deadline.

How to cancel Luvly Face Yoga on apple app store

If you subscribed through Apple (iPhone, iPad, or Mac), you must cancel through your Apple ID settings, not inside the app.

Step 1: open the app store app on your iPhone or iPad

Tap the App Store icon on your home screen. At the bottom of the screen, you see five icons. Tap the icon showing a silhouette (your profile).

Step 2: find your subscriptions

Tap "Subscriptions" in the menu that appears. You now see every active subscription linked to your Apple ID. Scroll down until you see "Luvly Face Yoga."

Step 3: select Luvly Face Yoga and cancel

1. Tap "Luvly Face Yoga" from your subscriptions list.
2. Tap "Cancel subscription" (or "Edit subscription" if the app has offer variations).
3. Confirm the cancellation by tapping "Confirm" or "Cancel subscription" again.
4. Apple displays a cancellation confirmation message on screen.

Step 4: verify cancellation in writing

You receive an email confirmation from Apple within minutes. This email is your proof of cancellation. Save it. If you do not receive an email within 10 minutes, go back to the App Store app and check "Subscriptions" again to confirm the status changed to "Expired" or is no longer listed.

Your access to Premium features ends immediately, but your current billing period remains active until the renewal date. You pay nothing more after this moment.

How to cancel Luvly Face Yoga on google play store

If you subscribed through Google (Android phone or tablet), you must cancel through your Google Play Store account.

Step 1: open google play store on your android device

Tap the Google Play Store icon. At the bottom, you see a row of icons. Tap the profile icon (silhouette) in the top-right corner.

Step 2: navigate to your subscriptions

Tap "Manage subscriptions" or "Subscriptions" in the menu. You now see every active subscription tied to your Google account.

Step 3: select Luvly Face Yoga and cancel

1. Tap "Luvly Face Yoga" from the subscriptions list.
2. Tap "Cancel subscription."
3. Google displays a confirmation prompt. Read the message carefully, then tap "Cancel subscription" again to confirm.

Step 4: confirm the cancellation status

Google Play Store displays a message confirming cancellation. You receive an email confirmation to the email address tied to your Google account. Save this email as proof. Return to the "Manage subscriptions" screen to confirm "Luvly Face Yoga" is no longer listed or shows a "Cancelled" status.

Your Premium access ends immediately. The current billing period remains active until the renewal date, so you pay nothing more.

How to cancel Luvly Face Yoga on the web

If you subscribed through the Luvly Face Yoga website directly (rather than an app store), you cancel through your account dashboard.

Step 1: visit the Luvly Face Yoga website and log in

Go to the Luvly Face Yoga website. Click "Log in" and enter your email address and password. If you forgot your password, click "Forgot password" to reset it.

Step 2: navigate to account settings

Click your profile icon (usually in the top-right corner) and select "Account settings," "My account," or "Subscriptions." You see your current plan and billing history.

Step 3: find and cancel your subscription

1. Look for a "Manage subscription" or "Billing" section.
2. Click "Cancel subscription" or "Downgrade to free."
3. The website may display a retention offer (a discount to stay). Decline it if you want to cancel.
4. Click "Confirm cancellation" or a similar button to finalize.

Step 4: verify cancellation and save proof

The website displays a cancellation confirmation message. Screenshot this page for your records. You also receive an email confirmation to your registered email address. Save this email. If you do not receive an email within 15 minutes, log back into your account and check the subscription status to confirm it no longer shows as active.

Yafee advises keeping both the website screenshot and the email confirmation because these two documents together provide ironclad proof if you ever need to escalate a dispute to the Department of Trade and Industry.

What happens after you cancel Luvly Face Yoga

Cancellation takes effect immediately, and you will not be charged again after you confirm the cancellation.

Your access to premium features

You lose access to locked content and guided programs as soon as you cancel. However, you retain access to free content in the app. If you want to preserve your progress or download offline videos, do that before canceling.

Refund eligibility and timeline

If you cancel within 48 hours of your purchase, most app stores issue automatic refunds to your original payment method. For monthly subscriptions, refunds are rare unless the company made an error or violated consumer law. For annual subscriptions, your chances of a refund are higher, especially if you cancel within 30 days of purchase.

Contact [email protected] with your cancellation confirmation and bank transaction ID, and request a refund. Cite the Consumer Act of the Philippines (Republic Act No. 7394) in your email. Keep a copy of your email for DTI escalation if they refuse.

Reactivating your account

If you change your mind, you can resubscribe through the same app store or website at any time. A new subscription starts a fresh billing cycle, so you pay the full monthly or annual price again. Yafee notes: do not reactivate by accident. Remove payment methods from your app store account if you do not plan to use Luvly Face Yoga again soon.

Common cancellation mistakes and how to avoid them

Cancellation is straightforward, but three avoidable mistakes cause confusion and unwanted charges.

Mistake 1: canceling inside the app instead of the app store

Many users delete the Luvly Face Yoga app, thinking deletion cancels the subscription. It does not. The subscription remains active in your Apple App Store or Google Play Store account, and you still get charged. The correct method is to cancel through your app store account settings, then delete the app afterward if you wish.

Mistake 2: confusing the free trial cancellation deadline

If you started a free trial, your cancellation deadline is usually 24 hours before the trial ends. If you miss this window, you are charged for the first paid month automatically. Yafee recommends setting a phone reminder for 12 hours before your trial expires so you do not miss the window.

Mistake 3: not saving your cancellation confirmation

You receive an email confirmation when you cancel through Apple or Google. If you do not save this email and the company charges you again later, you have no proof you ever canceled. The DTI will ask for this evidence. Open your email confirmation and forward it to yourself as a backup, or screenshot it immediately.

Refunds, chargebacks, and dispute resolution

If Luvly Face Yoga charges you after you cancel, or refuses to refund you for an unwanted charge, you have legal remedies under Philippine law.

Requesting a direct refund from Luvly Face Yoga

1. Email [email protected] with the subject line "Refund request for unauthorized charge."
2. Include your cancellation confirmation email, bank transaction ID, and the date of the unwanted charge.
3. Cite the Consumer Act of the Philippines (Republic Act No. 7394), Section 89, which protects your right to cancel and receive a refund.
4. Request a refund within 14 days and ask for written confirmation.
5. Save all email correspondence.

Filing a complaint with the department of trade and industry

If Luvly Face Yoga ignores your refund request or denies responsibility, file a formal complaint with the DTI. You have one year from the unauthorized charge to file under Philippine law.

1. Visit www.dti.gov.ph and select "File a complaint" or "Mag-file ng reklamo."
2. Choose "Online complaint" and fill in the online form.
3. Attach your cancellation confirmation email, bank statement showing the charge, and any email correspondence with [email protected].
4. Select "Subscription service dispute" or "Billing issue" as the complaint category.
5. Provide Luvly Face Yoga's business address: Huckletree Soho, Ingestre Place, London, W1F 0JL, United Kingdom.
6. Submit the complaint. The DTI will contact Luvly Face Yoga within 30 days.

The DTI investigates at no cost to you. If the company breached the Consumer Act of the Philippines, the DTI orders a refund. You receive the outcome in writing.

Chargeback through your bank or digital wallet

If the DTI process takes too long or you want immediate action, contact your bank or digital wallet (GCash, Maya, or credit card issuer) and request a chargeback or reversal for "unauthorized recurring charge" or "subscription not canceled." Provide your cancellation confirmation as evidence. Most banks reverse the charge within 10 business days.

Comparison: should you keep or cancel Luvly Face Yoga

This table helps you weigh the value of keeping your subscription against the cost of canceling and finding alternatives.

A final checklist before you cancel Luvly Face Yoga

Use this checklist to ensure you cancel correctly and have all the proof you need.

• Note the next renewal date (visible in your app store account).
• Know which platform you subscribed through: Apple App Store, Google Play Store, or website.
• Open your email confirmation immediately after canceling and save it to a folder labeled "Canceled Subscriptions."
• Screenshot the cancellation confirmation from the app store or website for backup.
• Wait 24 hours, then log back into your app store account to confirm "Luvly Face Yoga" no longer appears in your subscriptions list.
• If you want offline access to videos, download them before you cancel (your access ends immediately after cancellation).
• Delete the app from your home screen only after you confirm cancellation is complete.
• Set a phone reminder for 30 days after cancellation to check your bank statement and confirm no charge appeared.
• If an unwanted charge appears, retrieve your cancellation confirmation email within 5 minutes and prepare it for DTI escalation.

Why yafee exists to help you cancel subscriptions

Thousands of Filipinos struggle to cancel recurring subscriptions because companies hide cancellation steps or make the process deliberately difficult. This violates your rights under the Consumer Act of the Philippines. Yafee has helped thousands of consumers cancel services like Luvly Face Yoga by providing clear, law-based cancellation procedures and documenting company contact details for disputes. Your right to cancel without barriers is absolute, and Yafee empowers you to exercise it confidently.

Luvly Face Yoga's business address is Huckletree Soho, Ingestre Place, London, W1F 0JL, United Kingdom. Keep this address for DTI complaints or formal correspondence. Yafee maintains a searchable database of cancellation procedures for hundreds of subscription services, all verified against consumer law in your country. Whether you cancel Luvly Face Yoga today or another service tomorrow, Yafee has your step-by-step guide, your legal rights summary, and your escalation path.