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Frequently asked questions
Cancel Justanswer: The Right Way to Protect Your Wallet
How to cancel Justanswer in the philippines and take back control of your subscriptions
What Justanswer is and why the subscription catches filipino users off guard
Justanswer is an online platform that connects you with licensed experts across legal, medical, technical, tax, pet, and home repair topics. You do not pay per question. Instead, you pay a recurring monthly membership fee that gives you unlimited access to professionals. This is the critical detail many Filipino users miss when they first sign up.
The service advertises a low entry price, you join quickly, and then a monthly charge appears on your bank statement. That charge continues every month unless you actively cancel. Yafee exists to help you understand these patterns so you can take back control of your finances.
How Justanswer pricing works
Justanswer charges a one-time join fee plus a recurring monthly fee. Monthly memberships are standard across the platform. No annual plans are currently offered, which means you commit to paying every 30 days until you cancel.
Pricing varies by category but typically ranges from PHP 1,400 to PHP 6,250 per month, depending on the expert network you access. The standard tier sits around PHP 3,250 monthly. You are paying for fast, ongoing access to licensed professionals, not for downloadable guides or one-off answers stored forever.
The value depends entirely on how often you use the service. If you signed up for a single question and forgot about it, you are now funding a subscription you do not need. This is exactly the scenario Yafee helps thousands of consumers navigate every month.
Availability and billing in the philippines
Justanswer operates in the Philippines through its website. You can reach support via live chat, email at [email protected], and phone support listed as available 24/7. However, Justanswer does not display a Philippines-specific pricing page or local language support, so you will see prices in US dollars and need to convert them yourself.
Filipino users report two consistent frustrations: unexpected charges continuing after they thought they cancelled, and a dashboard interface that is hard to navigate. If you signed up with a debit card, GCash-linked card, Maya, or any Philippine bank card, treat this as a recurring online subscription from day one. Document everything. Screenshot your account page, your billing emails, and your bank alerts.
Your consumer rights under philippine law
The Consumer Act of the Philippines gives you clear legal protections when you deal with recurring subscriptions like Justanswer.
What the consumer act of the philippines (Republic act no. 7394) protects
The Consumer Act of the Philippines is your legal shield. It requires that any recurring billing arrangement must be clearly disclosed before you authorize charges. Justanswer must make the recurring nature, the amount, and the cancellation process transparent. If they do not, you have grounds to dispute charges.
Furthermore, if Justanswer continues to bill you after you have cancelled, Philippine consumer law gives you the right to demand a refund and file a complaint with the National Consumer Affairs Center under the Department of Trade and Industry (DTI). Yafee recommends you keep screenshots of your cancellation confirmation as evidence in any dispute.
Your right to cancel without penalty
You have the right to cancel at any time. Justanswer states there is no minimum commitment period, which means you can stop the recurring charge whenever you choose. There should be no exit fees, no forced renewal, and no hidden cancellation requirements.
If Justanswer refuses to process your cancellation or continues charging after you cancel, that violates the Consumer Act. You can escalate to the DTI's Complaints and Mediation Unit, and they will investigate for free. The DTI takes unauthorized recurring billing seriously, especially when Filipino consumers are involved.
Your legal position
Under the Consumer Act of the Philippines, you own the right to cancel any recurring subscription without penalty at any time. If charges continue after you cancel, that is a violation. The DTI enforces this law at no cost to you. If Justanswer does not refund unauthorized charges within 30 days of your cancellation request, you can file a formal complaint with the DTI's Complaints and Mediation Unit and they will investigate on your behalf.
How to cancel Justanswer step by step
Cancellation on Justanswer involves logging into your account, navigating to your subscription settings, and submitting a cancellation request. Below is the exact procedure.
Step 1: log in to your Justanswer account
Open your web browser and go to the Justanswer website. Click on the "Sign In" button in the top right corner. Enter the email address and password you used to create your account. If you have forgotten your password, click "Forgot Password" and follow the recovery process.
Step 2: navigate to your account settings
Once you are logged in, look for the user menu in the top right corner of the page (usually your name or a profile icon). Click it and select "Account Settings" or "My Account". You may also see a "Subscription" or "Billing" option in a side menu.
Step 3: find your subscription information
In your account settings, locate the section labeled "Subscription", "Membership", or "Billing". This section displays your current subscription status, the amount you are being charged, and the date of your next renewal.
Step 4: locate the cancellation option
Within your subscription section, look for a button or link that says "Cancel Subscription", "End Membership", or "Manage Subscription". Click this button. Justanswer may ask you to confirm your cancellation or select a reason for leaving. Complete any required fields.
Step 5: confirm your cancellation request
After you click the cancellation button, Justanswer will ask you to confirm that you want to cancel. This is your final opportunity to stop the process. Read the confirmation message carefully to ensure it states that your subscription will end and no further charges will be made. Click the "Confirm" or "Cancel Subscription" button.
Step 6: screenshot your confirmation
Immediately after you confirm your cancellation, Justanswer will display a confirmation message. This message should include a confirmation number, the date your subscription ends, and a statement that no further charges will be made. Take a screenshot of this page and save it to your device. Send yourself a copy via email as well.
Alternative method: contact Justanswer support directly
If you cannot cancel through your account dashboard, you can request cancellation via email. Send a message to [email protected] with your account email address, the date you wish to cancel, and a request to end your subscription immediately. Yafee advises you to use the subject line "Subscription Cancellation Request" so your email is prioritized.
In your email, be clear and direct: "I request immediate cancellation of my Justanswer subscription effective today. Please confirm this cancellation in writing and confirm that no further charges will be made to my account." Keep a copy of this email in your records.
Timeline and what happens after you cancel
Understanding what occurs after your cancellation is submitted helps you stay alert to any billing errors.
Immediately after cancellation
Once you confirm your cancellation through the dashboard or receive a confirmation email from support, your subscription status changes to "Cancelled" or "Inactive". You should retain your access to the platform until the end of your current billing cycle. For example, if you cancel on the 15th of the month and you were charged on the 1st, you retain access until the 1st of the next month.
Within 24 to 48 hours
Justanswer should send you a cancellation confirmation email to the address on file. This email will state that your subscription has been cancelled, the date it becomes inactive, and confirmation that no future charges will be made. If you do not receive this email within 48 hours, contact support again and ask for written confirmation.
On your next billing date
Your subscription end date will fall on a specific date (usually the same day you were charged each month). On that date, you will lose access to the expert network and your account will display as inactive. Verify that no charge appears on your bank statement on this date or shortly after. Check your bank app or online banking portal. If a charge appears, contact your bank immediately and dispute the transaction as unauthorized.
After the first month
Continue to monitor your bank statements for the next two to three months. Yafee recommends setting a calendar reminder to check your statement on the date you would normally be charged. This ensures you catch any erroneous re-billing immediately.
Refunds and what to do if Justanswer keeps charging you
If you are charged after you cancel, you have the right to demand a refund under Philippine consumer law.
Requesting a refund for unauthorized charges
If Justanswer charges you after your cancellation effective date, send an email to [email protected] immediately. Include your confirmation number from your cancellation request, the date you cancelled, and a screenshot of the unauthorized charge. Use the subject line "Unauthorized Charge After Cancellation: Refund Request".
In your email, write: "I cancelled my Justanswer subscription on [date]. I have a confirmation number: [number]. I was charged PHP [amount] on [date], which is after my cancellation. I request a full refund of this charge within 7 days. Please confirm receipt of this request and provide a refund date."
If Justanswer refuses or does not respond
If Justanswer does not respond within 7 days or refuses to refund the unauthorized charge, you can file a complaint with the Department of Trade and Industry (DTI). Consequently, you have two options:
- File a formal complaint with the DTI's Complaints and Mediation Unit at no cost. Visit the DTI website or visit your local DTI office in person.
- Dispute the charge with your bank or credit card company. Provide your bank with your cancellation confirmation email, the unauthorized charge, and your cancellation request screenshot. Your bank can reverse the charge and open an investigation on your behalf.
Refund timeline
Once you request a refund, Justanswer must process it within 30 days under the Consumer Act of the Philippines. However, your bank may take an additional 5 to 10 business days to credit the refund to your account. The total time you wait is typically 10 to 14 days if Justanswer cooperates, or 30 to 45 days if your bank initiates a chargeback.
Pricing comparison and subscription tiers
Justanswer offers different membership levels depending on which expert category you access. The table below outlines typical pricing as of this publication.
| Expert category | Monthly fee (PHP) | Renewal date | Cancellation allowed |
|---|---|---|---|
| General (Legal, Medical, Tech) | 3,250 | Monthly | Yes, anytime |
| Premium (Specialist experts) | 6,250 | Monthly | Yes, anytime |
| Pet experts | 1,400 | Monthly | Yes, anytime |
| Home repair | 2,800 | Monthly | Yes, anytime |
| Tax and accounting | 4,200 | Monthly | Yes, anytime |
| Auto repair | 2,100 | Monthly | Yes, anytime |
Note: Prices are subject to change. Currency conversion from USD to PHP is applied automatically. You will always see the PHP equivalent on your billing page before you pay.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few missteps can delay your confirmation or cause you to remain billed longer than necessary. Take your time and follow these guidelines.
Mistake 1: assuming your subscription ends automatically
Many users believe their subscription ends when they stop using the service. It does not. Justanswer will continue to charge you every month until you submit an explicit cancellation request. Simply logging out or deleting the app does not cancel your membership. You must visit your account settings and click the cancellation button.
Mistake 2: not saving your cancellation confirmation
After you cancel, Justanswer displays a confirmation message on screen. If you do not take a screenshot of this message and save it, you will have no proof of your cancellation date if a dispute arises later. Yafee strongly recommends you take a screenshot immediately and email it to yourself as a backup.
Mistake 3: cancelling through your bank instead of the app
Some users try to stop Justanswer charges by asking their bank to block all transactions from Justanswer. This does not officially cancel your subscription with Justanswer. The company may then mark your account as in violation and charge you late fees or suspend your account. Always cancel directly through the Justanswer website or via official support email.
Mistake 4: not checking your bank statement after cancellation
Billing errors happen. Even if you receive a cancellation confirmation email, verify that no charge appears on your bank statement on your next renewal date. Set a calendar reminder to check your bank app on the date you would normally be charged.
Mistake 5: using a public computer to log in
If you cancel your Justanswer subscription on a public or shared computer, log out completely when you are finished. Do not leave your account open, as someone else could access your billing information or undo your cancellation.
Should you cancel? pros and cons of Justanswer
Before you decide to cancel, consider whether the service is actually delivering value to you.
Reasons to keep your subscription
Justanswer is genuinely useful if you have recurring questions in a specialist area. For example, if you own a pet and have frequent health concerns, or if you run a small business and need regular tax advice, the unlimited access model saves you money. The 24/7 availability is also valuable if you need an expert answer at midnight on a Sunday.
Furthermore, the response time is typically 10 to 30 minutes, which is faster than booking an appointment with a professional. If you use the service three or more times per month, the per-answer cost is lower than hiring a professional.
Reasons to cancel
You should cancel if you signed up for a single question and have not used the service since. You should also cancel if you have used the service once or twice in the past three months, because you are paying monthly for occasional use. In accordance with Philippine consumer law, you have the right to cancel at any time without penalty, so there is no benefit to keeping an unused subscription.
Additionally, if Justanswer charges you but does not deliver a response within a reasonable timeframe, that is grounds for cancellation and refund. Yafee advises you to cancel if you discover that the expert network in your category is limited or unresponsive.
Cancellation checklist: before and after
Use this checklist to ensure you cancel correctly and verify that the cancellation takes effect.
- Screenshot your current subscription status before you cancel
- Log into your account and navigate to subscription settings
- Click the cancellation button and confirm your request
- Screenshot the cancellation confirmation message
- Save the confirmation number and cancellation effective date
- Send yourself a copy of the confirmation via email
- Wait 24 to 48 hours for the confirmation email from Justanswer
- Check your email for the official cancellation confirmation
- Forward this confirmation to yourself as a backup
- Mark the cancellation effective date on your calendar
- On the effective date, verify that you no longer have access to the expert network
- Check your bank statement 3 to 5 days after the effective date
- Confirm no charge appears for the following month
- Repeat bank statement checks for the next two to three months
- If a charge appears, immediately contact support and your bank
Contact information for Justanswer cancellation
If you need to reach Justanswer by mail or in person, use the following addresses. These are the addresses on file for Justanswer's cancellation and support operations.
Primary support email
Mailing address for cancellation requests
Justanswer, Inc.
Covina, CA 91723
USA
Corporate office address
Justanswer, Inc.
San Francisco, CA
USA
Alternative p.O. box
Justanswer, Inc.
P.O. Box [as listed on your billing statement]
USA
If you submit a cancellation request by mail, send it via registered or tracked mail and request a delivery confirmation. Keep a copy of your letter and the delivery receipt. Email is faster and recommended.
Escalation: filing a complaint with the DTI if Justanswer refuses
If Justanswer does not cancel your subscription or continues charging you after you cancel, you can file a formal complaint with the Department of Trade and Industry.
How to file a complaint with the DTI
Visit the DTI's Complaints and Mediation Unit website or visit your nearest DTI office. Bring the following documents:
- Your cancellation confirmation email or screenshot
- All billing statements showing unauthorized charges
- Proof of payment (bank statements or credit card statements)
- All email correspondence with Justanswer support
- Your account creation date and subscription start date
File your complaint online or in person. The DTI investigates at no cost to you. Once the DTI opens an investigation, Justanswer must respond within a specified period (typically 15 to 30 days). The DTI will mediate between you and Justanswer to reach a resolution. If mediation fails, you can escalate to the DTI's legal enforcement unit.
Summary: take control of your Justanswer subscription today
Cancelling Justanswer is straightforward: log in, navigate to your subscription settings, click cancel, and save your confirmation. The Consumer Act of the Philippines protects you. You have the right to cancel at any time without penalty, and if Justanswer continues to charge you, you can demand a refund or file a complaint with the DTI at no cost.
Monitor your bank statements for at least three months after you cancel to catch any erroneous re-billing. If a charge appears, contact Justanswer immediately and dispute it with your bank. In accordance with Philippine consumer law, unauthorized recurring charges are a violation, and the DTI will investigate on your behalf.
Yafee has helped thousands of consumers cancel subscriptions they no longer need and reclaim control of their finances. Start your cancellation today by logging into your account, navigating to your subscription settings, and submitting your cancellation request. Save your confirmation, monitor your bank account, and contact Yafee if you encounter any obstacles in the cancellation process.