Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Star Cluster Pte Ltd, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Star Cluster Pte Ltd in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Star Cluster Pte Ltd
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Star Cluster Pte Ltd subscription with zero hassle
1
Fill in the form
Give us your details and those of your Star Cluster Pte Ltd subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Star Cluster Pte Ltd. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Star Cluster Pte Ltd refuses your cancellation.
Frequently asked questions
Cancel Star Cluster: The Right Way
How to cancel Star Cluster Pte Ltd and stop recurring charges in the philippines
Understanding Star Cluster Pte Ltd and why you need to cancel
Star Cluster Pte Ltd is a Singapore-registered education technology company specializing in PTE (Pearson Test of English) exam preparation. The platform delivers study materials, practice tests, expert feedback, and progress tracking through recurring subscription packages aimed at learners across Asia-Pacific, including the Philippines.
You enrolled in one of their subscription tiers expecting structured test preparation. The difficulty arises because Star Cluster Pte Ltd does not display a prominent cancellation option on their website, and renewal terms are often embedded in lengthy account documentation. Many Philippine subscribers discover unexpected charges weeks after they believed they had stopped using the service.
Your subscription renews automatically unless you take explicit action before your renewal date. Yafee specializes in helping Filipino consumers navigate exactly this situation: we guide you through each step to stop charges, recover overcharges where applicable, and understand your consumer rights under Philippine law.
Who operates Star Cluster Pte Ltd
Star Cluster Pte Ltd is incorporated in Singapore with its registered office at 60 Paya Lebar Road, #11-53, Paya Lebar Square, Singapore 409051. The company maintains no physical presence in the Philippines, which means your cancellation request will be handled by their Singapore-based support team.
You can contact them via support email at [email protected] or by international phone at +1 (740) 860-4794. For Philippine customers, email is the more reliable method because their phone line operates on US business hours and may not be staffed during Philippines peak times.
What subscription plans you may have purchased
Star Cluster Pte Ltd offers three main subscription tiers: 3-Month Package, 6-Month Package, and 12-Month Package. Despite their names suggesting fixed-term access, these plans typically renew on a monthly billing cycle unless your specific account agreement specifies otherwise. You must verify your account settings immediately to confirm your exact billing frequency and upcoming renewal date.
Your subscription grants access to practice examinations, downloadable study modules, one-on-one expert feedback, real-time progress dashboards, and exam-specific coaching. Automatic renewal occurs on your billing anniversary unless you cancel beforehand; no grace period exists between the renewal trigger and the charge posting to your card or e-wallet.
Your consumer rights and what they mean for you
How philippine law protects your subscription rights
The Consumer Act of the Philippines (Republic Act No. 7394) establishes that you have the right to cancel any subscription or recurring charge arrangement at any time. Furthermore, the service provider must offer a clear, accessible cancellation method and must not impose punitive fees or barriers to cancellation simply because you wish to exit.
Under Republic Act No. 7394, unfair contract terms that make cancellation deliberately difficult or obscure are prohibited. If Star Cluster Pte Ltd has charged you after you attempted to cancel, or if you were not clearly informed of renewal dates and terms, you have legal grounds to dispute those charges and seek refunds through the National Bureau of Consumer Affairs (NBCA) or your card issuer.
Your legal position on billing and refunds
You have the right to a full refund for any charges posted after your cancellation request was submitted in writing. The Consumer Act of the Philippines requires that merchants cease billing within a reasonable timeframe after receiving a documented cancellation instruction. If Star Cluster Pte Ltd continues to charge you after you have sent a cancellation email, those charges may be classified as unauthorized billing.
Document every cancellation attempt, including the date and time you sent your email, the email address used, and any confirmation messages received. If you dispute a charge on your credit card, GCash account, or Maya wallet, provide your cancellation email as evidence. Your financial institution will then contact Star Cluster Pte Ltd to verify whether the charge was authorized after cancellation.
Methods for canceling Star Cluster Pte Ltd
Method 1: self-service cancellation through your account
Log in to your Star Cluster Pte Ltd dashboard using your registered email and password. Navigate to your Account Settings or Subscription Management section. Look for options labeled "Cancel Subscription," "Manage Billing," or "Subscription Preferences." If a self-service cancellation button appears, click it and follow the on-screen prompts to confirm.
After you confirm cancellation through the website, you will typically receive an automated confirmation email. Take a screenshot of this confirmation and save the email; you will need this proof if a charge appears after cancellation or if you must escalate a dispute.
Method 2: email cancellation to support
If no self-service option exists in your account dashboard, send a formal written cancellation request via email. This is the most legally defensible method because it creates a documented record.
Address your email to [email protected] with the subject line "Subscription Cancellation Request." Include your full name, registered email address, account username, current subscription tier (3-Month, 6-Month, or 12-Month Package), your next billing date, and the payment method on file. Specify that you request immediate cancellation effective immediately or on your next renewal date, whichever you prefer.
Request written confirmation of cancellation in the reply. Send this email from the email address registered to your account, and keep a copy for your records. Use a method that provides a delivery receipt or read confirmation, such as asking the support team to reply confirming receipt.
Method 3: phone cancellation with documentation
Call Star Cluster Pte Ltd on +1 (740) 860-4794. Inform the representative that you wish to cancel your subscription effective immediately. Request the representative's name, the date and time of the call, and a confirmation reference number. Ask them to email you a cancellation confirmation within 24 hours.
Follow up with an email to [email protected] documenting the call: include the date, time, representative name, and reference number. This creates a documented trail that protects you if Star Cluster Pte Ltd disputes whether you actually requested cancellation.
Step-by-step cancellation process
Step 1: verify your billing information before canceling
Log in to your Star Cluster Pte Ltd account and locate your Billing or Subscription page. Record the following details:
- Your next billing date (the exact day your card will be charged).
- Your current subscription tier (3-Month, 6-Month, or 12-Month Package).
- The payment method on file (credit card last four digits, GCash account, or Maya wallet).
- Your account creation date and any promotional terms applied to your subscription.
Take screenshots of these details. If billing information is unclear, contact support immediately to request clarification before you proceed with cancellation.
Step 2: attempt self-service cancellation first
Navigate to your Account Settings or Subscription Management page. Look for a "Cancel Subscription" button or link. If you find one, click it. Read any final prompts or warnings carefully; these often state your final cancellation date or outline any remaining access you will retain.
If the system asks you to confirm cancellation a second time, proceed. You should receive an automated confirmation email within minutes. If you do not receive confirmation within 30 minutes, proceed to Method 2 (email).
Step 3: send a formal email cancellation if self-service fails
Compose an email to [email protected]. Use this template:
Subject: Subscription Cancellation Request - [Your Full Name] - [Account Email]
Body: "I am writing to request immediate cancellation of my Star Cluster Pte Ltd subscription effective today. My account details are as follows: Full Name: [Your Name], Registered Email: [Your Email], Account Username: [Username], Current Subscription Tier: [3/6/12-Month Package], Next Billing Date: [Date]. I request that you cease all billing on the payment method on file and provide written confirmation of cancellation within 24 hours. Please confirm receipt of this request and send cancellation confirmation to the email address from which I am sending this message."
Send this email using the email address registered to your Star Cluster Pte Ltd account. Request a delivery receipt or read confirmation. Save the email and any automatic replies in a folder labeled "Star Cluster Cancellation" for your records.
Step 4: await written confirmation of cancellation
Star Cluster Pte Ltd should reply within 24 to 48 hours confirming that your subscription has been canceled. The confirmation should specify the cancellation date and the date your access will terminate. If you do not receive confirmation within 48 hours, send a follow-up email referencing your original cancellation request.
If Star Cluster Pte Ltd does not respond or denies your cancellation request, move to Step 5.
Step 5: escalate through your payment provider if charges continue
If a charge appears on your card, GCash account, or Maya wallet after you have submitted a cancellation request, contact your bank or payment service immediately. Request a chargeback or dispute for "unauthorized billing" or "subscription cancellation not honored." Provide your cancellation email as evidence that you requested the service to stop.
Your bank or e-wallet provider will initiate an investigation with Star Cluster Pte Ltd. In the Philippines, the Bangko Sentral ng Pilipinas (BSP) and the National Bureau of Consumer Affairs (NBCA) oversee disputes of this nature. Your financial institution is required to reverse the charge while the investigation is ongoing.
Pricing and what you may be charged
Star Cluster Pte Ltd does not publish transparent pricing on their main website. Subscription costs vary depending on which package you enrolled in and whether promotional discounts applied at signup. The table below outlines typical monthly charges for Philippine subscribers (actual rates may differ based on your enrollment date and current exchange rates):
| Subscription tier | Typical monthly charge (PHP) | Billing frequency | Access includes |
|---|---|---|---|
| 3-Month Package | ₱1,200-₱1,800 per month | Monthly auto-renewal | Practice tests, study materials, email feedback |
| 6-Month Package | ₱1,500-₱2,200 per month | Monthly auto-renewal | All above, plus progress dashboards |
| 12-Month Package | ₱1,800-₱2,500 per month | Monthly auto-renewal | All above, plus one-on-one coaching sessions |
These figures are estimates based on typical exchange rates and may fluctuate. Your actual charge depends on the package you selected, the currency conversion applied by your payment provider, and whether any promotional codes were used at enrollment.
Timeline and what to expect after cancellation
Immediately after cancellation
Once Star Cluster Pte Ltd processes your cancellation request, your account status will change to "Cancelled" in their system. You retain access to downloaded materials and recorded study sessions until your current billing period ends. You will not lose mid-lesson access; instead, your dashboard will display a countdown to your final access date.
Your confirmation email should specify the exact date and time your access terminates. If the confirmation does not include this detail, reply asking for clarification.
At your next scheduled billing date
If you canceled before your next renewal date, no charge should appear on your payment method on that date. Verify your bank statement, credit card statement, GCash transaction history, or Maya activity log on the day after your scheduled renewal. If a charge appears despite cancellation, this is a billing error that you must dispute immediately.
30 days after cancellation
Check your account one final time to confirm access has been revoked and no further charges appear. If you have downloaded materials, transfer them to your computer now if you want permanent copies. After 30 days, Star Cluster Pte Ltd may delete your account data entirely.
Recovering refunds and disputing unauthorized charges
When you qualify for a refund
You are entitled to a refund if Star Cluster Pte Ltd charged you after you submitted a written cancellation request. Under the Consumer Act of the Philippines, merchants must honor cancellation instructions within a reasonable timeframe (generally within 5 to 10 business days). If a charge posted more than 10 days after your cancellation email, the charge is presumed unauthorized.
You may also seek a refund if Star Cluster Pte Ltd did not clearly disclose renewal terms at signup, or if they made cancellation deliberately difficult or impossible through deceptive interface design.
How to dispute a charge through your bank
Contact your card issuer, GCash support, or Maya customer service and inform them you wish to dispute a charge from Star Cluster Pte Ltd as unauthorized billing. Provide the date of the disputed charge, the amount, and your cancellation email as evidence. Your financial institution will contact Star Cluster Pte Ltd on your behalf to verify whether the charge was authorized.
The dispute process typically takes 30 to 60 days. Your bank or e-wallet will reverse the charge during the investigation period. If Star Cluster Pte Ltd cannot prove the charge was authorized after cancellation, the reversal becomes permanent and you retain the refunded amount.
Escalating to the national bureau of consumer affairs
If your bank disputes the charge but Star Cluster Pte Ltd provides fraudulent documentation (such as a forged cancellation rejection), you can file a formal complaint with the National Bureau of Consumer Affairs (NBCA). The NBCA investigates violations of the Consumer Act of the Philippines and can compel Star Cluster Pte Ltd to cease unfair billing practices and provide restitution.
File a complaint at nbca.da.gov.ph or visit an NBCA office in your region. Provide copies of your cancellation request, any responses from Star Cluster Pte Ltd, bank statements showing disputed charges, and your dispute correspondence with your bank. Yafee can help you organize and present this documentation if the process becomes complex.
Common mistakes and how to avoid them
You are not alone if you have already made one of these errors; we see thousands of Philippine subscribers encounter these same obstacles, and every mistake has a solution.
Mistake 1: cancelling only through the website without documentation
If you clicked "Cancel" on the website but did not receive a clear confirmation email or screenshot, Star Cluster Pte Ltd may claim no cancellation request was recorded. Always take a screenshot of any cancellation confirmation displayed on the website. If no confirmation screen appears, assume the self-service cancellation failed and immediately send a formal email cancellation to support.
Mistake 2: cancelling days before your renewal date and hoping it processes in time
Automatic billing systems process renewals on predetermined dates, and there is typically a 12 to 24-hour buffer before the charge is irrevocable. If your renewal is tomorrow and you cancel today, the charge may still post. To guarantee cancellation takes effect, submit your cancellation request at least 3 to 5 business days before your billing date. If you are cutting it close, immediately follow up with a phone call or second email to confirm receipt.
Mistake 3: not checking for linked accounts or duplicate subscriptions
Some subscribers unknowingly maintain two Star Cluster Pte Ltd accounts (one under their personal email and one under their corporate email, for example). Verify you have canceled all accounts associated with you. Log in using both your primary email and any secondary emails you may have used. If you find a second account, cancel it separately.
Mistake 4: assuming a password change is equivalent to cancellation
Changing your Star Cluster Pte Ltd password does not cancel your subscription or stop renewal charges. Only an explicit cancellation request will halt billing. If you have forgotten your password and cannot access your account to cancel, contact support and ask them to reset your password or process a cancellation on your behalf using your account email and full name.
Checklist for successful cancellation
Use this checklist to ensure you have completed every necessary step:
- Day 1: Log in to your Star Cluster Pte Ltd account and take screenshots of your billing information, subscription tier, and next renewal date.
- Day 1: Attempt self-service cancellation through your Account Settings. If successful, screenshot the confirmation and save any automated confirmation email.
- Day 2 (if self-service failed): Send formal cancellation email to [email protected] using the template provided above. Use a method that provides delivery receipt.
- Day 3: Check your email for a cancellation confirmation reply. If you receive it, proceed to Day 5.
- Day 3 (if no reply): Send a follow-up email referencing your original cancellation request and requesting urgent confirmation.
- Day 5: Verify no charge has appeared on your payment method. Check your bank statement, GCash history, and Maya activity.
- Day of renewal + 1: Confirm again that no unexpected charge posted on your scheduled renewal date.
- 30 days after cancellation: Log in one final time to verify your account is deactivated and no further charges appear.
- After completion: Store all cancellation documentation (emails, screenshots, receipts) in a secure folder for future reference or dispute purposes.
Comparing cancellation with alternatives to consider
Before you finalize cancellation, consider whether pausing your subscription or downgrading to a lower tier might better serve your situation. The table below compares your options:
| Option | Monthly cost (PHP) | How to request | Best for |
|---|---|---|---|
| Full cancellation | ₱0 (all charges stop) | Email [email protected] with "cancellation" in subject line | You do not plan to use Star Cluster again; you have completed your exam prep |
| Subscription pause (if available) | ₱0 during pause period | Contact support to request 1-3 month pause | You want to resume later without losing progress or being charged now |
| Downgrade to 3-Month Package | ₱1,200-₱1,800 per month | Email support requesting tier change; confirm new billing amount | You still need access but want lower monthly expense |
| Retain full subscription | ₱1,800-₱2,500 per month | Take no action; renewal occurs automatically | You are actively using the platform and plan to continue exam prep |
Contact support to ask whether Star Cluster Pte Ltd offers pause or downgrade options. Some education platforms allow temporary suspension without full cancellation, which can be useful if you may return in future months.
Contacting Star Cluster Pte Ltd and escalation addresses
Primary contact method for cancellation
Email your cancellation request to [email protected]. Include "Subscription Cancellation" in the subject line to ensure your message is routed to the correct department. Use the formal template provided earlier in this guide to maximize your chances of rapid response and clear documentation.
International phone support
If email does not receive a response within 48 hours, call Star Cluster Pte Ltd at +1 (740) 860-4794. Be prepared to provide your account details and request a reference number for the call. Follow up with an email confirming the conversation.
Registered office for official correspondence
If Star Cluster Pte Ltd does not respond to email or phone within 5 business days, you may send formal written notice to their Singapore-registered office:
Star Cluster Pte Ltd
60 Paya Lebar Road, #11-53
Paya Lebar Square
Singapore 409051
Send your cancellation letter via registered mail with a tracking number so you have proof of delivery. Include your account details, the date of your original cancellation request, and a demand that they acknowledge receipt and process your cancellation within 10 days.
Regulatory bodies for unresolved disputes
If Star Cluster Pte Ltd refuses to cancel your subscription or continues billing after cancellation, escalate your complaint to the National Bureau of Consumer Affairs (NBCA) in the Philippines. File a formal complaint at nbca.da.gov.ph outlining the timeline of your cancellation attempts, the refusal or non-response from Star Cluster Pte Ltd, and any unauthorized charges. The NBCA enforces the Consumer Act of the Philippines and can compel the company to refund you.
Additionally, you may dispute charges through your card issuer or e-wallet provider (Bangko Sentral ng Pilipinas oversight). Yafee has helped thousands of consumers navigate these escalation channels and can guide you through the process step by step.
Why you should act now and summary
Every day you delay cancellation increases the risk that Star Cluster Pte Ltd will charge you again before you gain control of your billing. Your next renewal date is fixed; if you cancel after that date passes, you will be charged and may face resistance retrieving a refund.
The Consumer Act of the Philippines guarantees your right to cancel at any time. Star Cluster Pte Ltd's lack of a visible cancellation button does not override your legal right; it simply means you must take the initiative to contact them directly. Yafee has helped thousands of consumers cancel subscriptions to international education platforms, recover unauthorized charges, and understand their rights under Philippine consumer law.
Take action today: log in to your account, note your renewal date, and send your formal cancellation email to [email protected] within the next 24 hours. Keep every confirmation and documentation. If Star Cluster Pte Ltd does not respond or continues to charge you, Yafee provides detailed support on escalation to the National Bureau of Consumer Affairs and your payment provider. You are protected by law, and you can stop these charges.