Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Justanswer, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₦1,494.90 for 48h, then ₦81,389.00 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Justanswer in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Justanswer
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Justanswer subscription with zero hassle
1
Fill in the form
Give us your details and those of your Justanswer subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Justanswer. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Justanswer refuses your cancellation.
Frequently asked questions
Cancel JustAnswer: The Right Way in Nigeria
How to cancel JustAnswer in nigeria and stop recurring billing
What JustAnswer is and why nigerians use it
JustAnswer is an online platform that connects you with vetted professionals across multiple categories-doctors, lawyers, veterinarians, tutors, and tax consultants-for instant expert advice. You submit your question, a qualified professional answers within minutes, and you receive the guidance you need without lengthy appointments or delays.
The service operates through both a web interface and mobile apps (iOS and Android), making it accessible from anywhere in Nigeria. Most users subscribe for recurring monthly access to unlimited questions and round-the-clock expert availability.
How the platform works in practice
You log in, select your professional category, post your question, and receive responses from verified experts. Memberships vary by category-some cover general health advice, others specialise in legal matters or academic tutoring-and each carries a monthly renewal fee charged automatically to your payment method.
The appeal is straightforward: expert help without the cost of traditional consultations. However, the automatic billing cycle can catch you off guard if you forget to cancel before your next renewal date.
Why nigerian users choose JustAnswer
Access to qualified professionals in Nigeria can be expensive and time-consuming. JustAnswer eliminates appointment delays and travel costs, delivering expertise on demand. For busy professionals, students, and entrepreneurs across Nigeria, the convenience justifies the monthly fee-until it no longer does.
Why you might want to cancel JustAnswer
Cancellation reasons vary widely across users in Nigeria and internationally. Perhaps you resolved your immediate questions and do not need ongoing access. Maybe the subscription cost no longer fits your budget, especially when converted to Nigerian Naira. Or you might have discovered alternative services that better suit your needs.
Whatever your reason, your right to cancel is protected under Nigerian consumer law. Yafee understands that cancelling should be simple-not hidden behind confusing menus or aggressive retention tactics. You deserve a straightforward exit if the service no longer serves you.
Common reasons for cancelling
Users frequently cancel because they used JustAnswer for a one-off question (legal advice, medical guidance, technical support) and do not require ongoing membership. Others find that free alternatives like community forums or search engines now meet their needs. Some discover that the monthly fee, when converted to Nigerian Naira, strains their finances more than expected.
Many Nigerian users cancel after discovering that their preferred expert category has long wait times or that the quality of responses does not justify the recurring cost. The key is recognising that cancellation is your right, and Yafee is here to guide you through every step without judgment.
Pricing breakdown for nigerian users
JustAnswer pricing is listed in Euros on their platform, which means your actual Nigerian Naira cost depends on current exchange rates at the time of billing. Understanding the true cost is essential before you commit to a subscription.
Membership plans and estimated costs in nigeria
| Plan category | Estimated monthly cost (NGN) | Billing cycle | Key features |
|---|---|---|---|
| Standard professional (doctors, vets) | approx. ₦26,500-₦27,000 | Monthly | Unlimited questions, 24/7 access, one-time join fee approx. ₦2,400 |
| Lawyer category | approx. ₦37,900-₦38,500 | Monthly | Access to legal experts, unlimited consultations |
| Tutor category | approx. ₦60,000-₦62,000 | Monthly | Academic tutoring, one-time join fee approx. ₦12,000 |
| Tax expert category | approx. ₦40,000-₦42,000 | Monthly | Specialist tax advice for Nigerian businesses |
Important factors affecting your billing
These are approximate conversions from Euros to Naira using a typical rate of 1 EUR = 520-530 NGN. Your actual charge will depend on the exchange rate on your billing date and any local payment processing fees applied by your bank or payment provider. Always check your bank statement to confirm the exact amount deducted.
Furthermore, if you subscribed using a credit card issued in Nigeria, your card issuer may apply an additional foreign exchange markup or transaction fee, increasing your effective monthly cost. Consequently, the amount you budgeted may be higher than the platform's listed price.
Your consumer rights under nigerian law
Your right to cancel a subscription is protected under the Federal Competition and Consumer Protection Act (FCCPA) 2019, which governs all consumer transactions in Nigeria. This legislation requires that any service provider offer you a transparent cancellation process that is equally easy to execute as the subscription process itself.
Your legal position
Under the FCCPA, JustAnswer must provide you with a clear, accessible cancellation mechanism. You have the right to cancel without penalty after the initial subscription period, and you are entitled to written confirmation of your cancellation within a reasonable timeframe. If JustAnswer fails to honour your cancellation request or continues to charge you after you have cancelled, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's regulatory authority for consumer protection.
The FCCPC operates a consumer complaint portal and can investigate unfair commercial practices, including unauthorized billing. Consequently, you have a formal legal channel if the company refuses to process your cancellation or disputes your claim.
What the law requires of JustAnswer
In accordance with the FCCPA, JustAnswer must honour cancellation requests submitted through documented channels (email, in-app notification, or support ticket). The company cannot charge you for services after your cancellation is confirmed. If a charge appears after cancellation, you have grounds to dispute it with your bank and escalate to the FCCPC if JustAnswer refuses to refund the amount.
How to cancel JustAnswer on desktop or web
Cancelling via the JustAnswer website is the most direct method and takes only a few minutes. Follow these steps carefully to ensure your cancellation is processed and documented.
Step 1: log in to your JustAnswer account
- Visit justanswer.com in your web browser.
- Enter your email address and password in the login fields.
- Click "Sign in" and wait for your dashboard to load.
- If you have enabled two-factor authentication, complete the verification step using your phone or authenticator app.
Step 2: navigate to your account settings
- Once logged in, locate the menu icon (three horizontal lines or your profile icon) in the top-right corner of the screen.
- Click on "Account settings" or "My profile" from the dropdown menu.
- Look for a section labelled "Subscription," "Billing," or "Membership."
- If you do not see a direct link, scroll down the page-subscription management options are typically lower on the page.
Step 3: find your active subscription
- In the billing or subscription section, identify your current membership plan and its renewal date.
- Note the category (doctor, lawyer, tutor, or other) and the next billing date.
- Look for a button or link labelled "Cancel subscription," "End membership," or "Manage subscription."
Step 4: initiate the cancellation
- Click the cancellation option.
- JustAnswer may present you with retention offers (discounted rates, free trial extensions, or other incentives) designed to keep you subscribed.
- Do not feel pressured to accept these offers. Simply continue to the next screen to proceed with cancellation.
- If prompted, select a reason for cancellation from the list provided (cost, no longer needed, found alternative, etc.).
Step 5: confirm your cancellation
- Review the final cancellation confirmation page, which should state your cancellation is effective immediately or on your next billing date.
- Carefully note the exact cancellation date displayed.
- Click "Confirm cancellation" or the equivalent button to finalise your request.
- You should see a confirmation message on screen stating your cancellation has been processed.
Step 6: save proof of cancellation
- Take a screenshot of the confirmation page showing your cancellation is complete.
- Check your email for a cancellation confirmation from JustAnswer (check your inbox and spam folder).
- If no email arrives within 24 hours, log back into your account and verify that the subscription no longer appears as active.
- Save all documentation in a safe location in case you need to dispute a future charge.
How to cancel JustAnswer on mobile apps
If you prefer to cancel using the JustAnswer mobile app on iOS or Android, the process is slightly different but equally straightforward.
Cancellation via iOS app
- Open the JustAnswer app on your iPhone or iPad.
- Tap the menu icon (three lines) or your profile icon in the top-left or top-right corner.
- Select "Settings" or "Account."
- Tap "Subscription" or "Billing."
- Locate your active membership and tap "Manage subscription."
- Select "Cancel subscription" and follow the on-screen prompts to confirm.
- Save a screenshot of the confirmation for your records.
Cancellation via android app
- Open the JustAnswer app on your Android device.
- Tap the menu icon (three lines) or your profile icon in the top-left or top-right corner.
- Select "Settings" or "Account."
- Tap "Subscription" or "Billing."
- Select your active membership plan.
- Tap "Cancel subscription" and confirm your cancellation.
- Screenshot the confirmation page and check your email for a confirmation message within 24 hours.
Refund eligibility and claiming your money back
Whether you receive a refund after cancellation depends on the timing of your request and JustAnswer's stated refund policy. Understanding your eligibility is crucial before you cancel, as many subscriptions are non-refundable after the first few days.
When you are eligible for a refund
Under Nigerian consumer law and JustAnswer's terms, you may be entitled to a refund in the following circumstances:
- You cancel within 7 to 14 days of your initial subscription (the exact window depends on the category and JustAnswer's published terms).
- You cancel before your next billing date, but the company fails to process your cancellation and charges you again.
- You discover that the service description on the platform is materially misleading or the platform fails to deliver the advertised service level.
- A billing error occurs (you are charged twice, or the amount deducted exceeds what you agreed to).
How to request a refund
- Contact JustAnswer customer support through the in-app messaging system or visit their support page at help.justanswer.com.
- Provide your account email, order date, billing date, and the amount charged.
- Clearly state your reason for requesting a refund (within trial period, unauthorized charge, service failure, etc.).
- Attach screenshots of your billing statement and proof of cancellation.
- Request a response within 7 business days and keep a copy of your message for your records.
If JustAnswer refuses your refund request
If JustAnswer denies your refund claim and you believe the denial is unfair, you have the right to escalate to the Federal Competition and Consumer Protection Commission. Yafee recommends gathering all documentation (confirmation screenshots, email correspondence, bank statements) before filing a complaint with the FCCPC, which will investigate the dispute at no cost to you.
Additionally, contact your bank or payment provider and request a chargeback if the charge is unauthorized or if JustAnswer continues to bill you after you have cancelled. Your bank can reverse the transaction on your behalf, though this process typically takes 7 to 14 business days in Nigeria.
What happens after you cancel JustAnswer
Once your cancellation is confirmed, your account enters a wind-down period. Understanding what to expect prevents confusion and helps you plan your transition to alternative services.
Your access during the cancellation period
In most cases, you retain access to your JustAnswer account until your current billing period ends. If you subscribed on the 15th and your next renewal is the 15th of the following month, you can continue using the service until that date. On the renewal date, your access is deactivated and your account becomes read-only-you can view past questions and answers but cannot post new questions or receive expert responses.
Nevertheless, some categories offer immediate cancellation, meaning your access ends the moment you confirm cancellation. Review the cancellation confirmation page to confirm which applies to your subscription.
Accessing your past questions and answers
After cancellation, your question history and expert responses remain in your account for at least 30 days. Download or screenshot any responses you may need for your own records before your access expires completely.
Unsubscribe from marketing emails
After cancellation, JustAnswer may continue sending promotional emails encouraging you to resubscribe. To stop these emails, click the "Unsubscribe" link at the bottom of any promotional message. Alternatively, return to your account settings and disable all marketing communications before your access expires.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the correct steps, but many Nigerian users make costly errors that delay processing or result in unexpected charges. Stay alert to these pitfalls.
Mistake 1: cancelling too close to your billing date
If you cancel on the 14th of the month and your renewal is the 15th, you may still be charged. Ensure you cancel at least 2 to 3 days before your renewal date to guarantee processing. Check your confirmation page for the exact cancellation effective date.
Mistake 2: relying on email alone without checking your account
Do not assume your cancellation is complete simply because you received an email confirmation. Log back into your account 24 hours later and verify that the subscription no longer appears in your billing section. Occasionally, systems sync slowly or emails are delayed.
Mistake 3: failing to save proof of cancellation
If JustAnswer later charges you and you have no documentation of your cancellation request, disputing the charge becomes significantly harder. Screenshot the confirmation page, save the confirmation email, and note the date and time of cancellation.
Mistake 4: not checking for multiple active subscriptions
If you have subscribed to more than one category (e.g., both doctor and lawyer categories), you must cancel each subscription separately. Cancelling one does not cancel the others. Return to your account settings and verify that all subscriptions are deactivated.
Mistake 5: ignoring unauthorized charges after cancellation
If you are charged after your confirmed cancellation date, contact JustAnswer support immediately and request a refund. If they refuse, file a dispute with your bank within 60 days of the charge. The longer you wait, the harder it becomes to reverse the transaction.
Timeline for cancellation to take effect
Understanding when your cancellation becomes effective prevents confusion about charges that appear after you have submitted your cancellation request.
| Scenario | Cancellation effective date | Access retained until |
|---|---|---|
| Cancelled before renewal date (e.g., 10 days before) | Immediate or on renewal date (as stated in confirmation) | End of current billing period |
| Cancelled immediately after billing | Immediately | End of current period (typically 30 days) |
| Cancelled with refund request (within 7-14 day window) | Immediate, refund processed in 5-10 business days | Immediate (or per refund terms) |
| Cancelled via customer support after web attempt failed | Upon support confirmation (email) | As confirmed by support team |
Comparison: JustAnswer alternatives available in nigeria
Before you cancel, consider whether an alternative service better meets your needs. Yafee has helped thousands of Nigerian consumers evaluate competing platforms to ensure they choose the option that delivers the best value.
| Service | Pricing (estimated NGN) | Expert categories | Best for |
|---|---|---|---|
| JustAnswer | ₦26,500-₦62,000/month | Doctors, lawyers, vets, tutors, tax experts | Instant expert responses across multiple categories |
| Typeform or Calendly (free) | Free to ₦15,000/month | Forms and scheduling (not expert advice) | Collecting feedback, scheduling consultations |
| Local lawyer/doctor consultations | ₦50,000-₦500,000 per consultation | Lawyers, doctors (local practices) | In-depth one-off advice with local expertise |
| WhatsApp community groups (free) | Free | Peer advice from community members | Quick questions, peer recommendations |
Step-by-step refund and dispute checklist
Use this checklist to ensure you have completed every step correctly and documented everything necessary for refund claims or disputes with the FCCPC.
- Confirm cancellation is complete by logging into your account and verifying the subscription is gone from your billing section.
- Save screenshots of the cancellation confirmation page showing the date and effective cancellation date.
- Check your email (inbox and spam folder) for a cancellation confirmation from JustAnswer within 24 hours.
- Note the exact date you submitted your cancellation request.
- Check your bank statement on the date your next renewal would have occurred to ensure no charge appears.
- If an unexpected charge appears, contact JustAnswer support within 7 days and request a refund with documented proof of your cancellation.
- Save all customer support correspondence (tickets, emails, in-app messages).
- If JustAnswer refuses your refund, gather all documentation and prepare a complaint for the Federal Competition and Consumer Protection Commission.
- Contact your bank to request a chargeback if the unauthorized charge cannot be resolved directly with JustAnswer.
- Keep all documentation for at least 12 months in case follow-up is required.
How to contact JustAnswer if cancellation fails
If you attempt to cancel through the web or mobile app and encounter an error, or if you are not confident in the cancellation result, contact JustAnswer customer support directly. Yafee recommends using documented channels to ensure you have a record of your request.
Customer support channels
- Visit help.justanswer.com and complete the contact form with your issue, account email, and cancellation request.
- Use the in-app messaging feature to contact support (go to Menu > Help > Contact Support).
- Email support directly-JustAnswer typically responds to support requests within 24 to 48 hours.
- Provide your full account email, order number or billing date, and a clear statement that you are requesting cancellation.
Escalation to the federal competition and consumer protection commission
If JustAnswer does not respond to your cancellation request within 7 business days, or if they refuse to cancel your subscription or honour a refund request, you can file a complaint with the Federal Competition and Consumer Protection Commission. Consequently, Yafee recommends documenting every attempt to contact JustAnswer before escalating.
Visit the FCCPC website and submit your complaint through their online portal (fccpc.gov.ng). Provide copies of your cancellation request emails, screenshots of the confirmation, bank statements showing charges, and proof of your follow-up attempts to resolve the issue with JustAnswer directly.
Contact and cancellation address for JustAnswer
Use the following information if you need to escalate your complaint or provide written notification of cancellation.
| Contact method | Address or details |
|---|---|
| Online support portal | help.justanswer.com |
| Corporate headquarters | JustAnswer, San Francisco, USA (international operations) |
| Registered business name | JustAnswer LLC |
| Escalation authority | Federal Competition and Consumer Protection Commission (FCCPC), Lagos, Nigeria - fccpc.gov.ng |
Final steps and summary
Cancelling JustAnswer in Nigeria is straightforward if you follow the correct procedure, document every step, and understand your legal rights under the Federal Competition and Consumer Protection Act. Whether you cancel via the web, mobile app, or customer support, ensure you retain proof of cancellation and monitor your next billing date to confirm no charge appears.
Yafee has guided thousands of Nigerian consumers through subscription cancellations, refund claims, and disputes with service providers. By following this guide step by step, you protect yourself legally and financially. Should JustAnswer refuse to process your cancellation or continue to charge you after you have cancelled, Yafee recommends escalating to the FCCPC, which will investigate the dispute at no cost to you.
Take action today: log into your JustAnswer account, navigate to your subscription settings, and cancel if the service no longer meets your needs. Your money, your choice-and your legal right to exit is guaranteed under Nigerian consumer law. Yafee remains here to support your decision and guide you through every step of the cancellation process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Justanswer?
Join over 30,000 users who already trust us.