Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Justanswer, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Justanswer in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Justanswer
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Justanswer subscription with zero hassle
1
Fill in the form
Give us your details and those of your Justanswer subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Justanswer. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Justanswer refuses your cancellation.
Frequently asked questions
Cancel JustAnswer: Step-by-Step Guide
How to cancel JustAnswer in australia and reclaim your money
Why JustAnswer subscriptions attract unwanted charges
JustAnswer is a subscription platform that connects Australian consumers with professional experts in medical, legal, veterinary, automotive, and technology fields. The service operates on a promotional entry model: you pay a low upfront fee (often AUD $2), then face recurring monthly charges between AUD $60 and AUD $90 depending on your chosen category and membership tier. The platform markets itself as 24/7 on-demand expert advice, appealing to Australians seeking immediate answers without formal consultation costs.
The core issue is automatic renewal. Once your promotional period ends, your membership renews monthly until you actively cancel. This automatic structure has generated consistent complaints from Australian users who report surprise charges and opaque billing timelines. Understanding how JustAnswer charges you is the first step toward cancelling with confidence and, where warranted, claiming a refund.
How JustAnswer's billing cycle operates
JustAnswer charges you monthly on a fixed date. Your initial charge covers the promotional offer, then subsequent charges process on the same calendar date each month. If you cancel mid-cycle, you may still be billed for the full month, depending on when you submit your cancellation request. This timing gap is where most Australian users encounter frustration.
The pricing structure and promotional fees
Advertised entry prices start at AUD $2, but this is a one-time promotional fee only. Your recurring monthly subscription then charges at the full rate. Many Australian consumers report only noticing the larger monthly amount after the promotional period ended, creating the impression of a "hidden" charge. Yafee recommends comparing the advertised entry price against the full renewal cost before subscribing.
Your consumer rights under australian law
Australia's Consumer Law provides robust protections when you subscribe to services like JustAnswer, and understanding these rights is your strongest tool for disputing charges and securing refunds.
Automatic renewal obligations and cooling-off periods
Under the Australian Consumer Law, businesses must obtain clear, express consent before charging you for ongoing subscriptions. If JustAnswer's disclosure of the renewal amount or frequency was unclear at the point of purchase, you have grounds to dispute the charge. Additionally, if you cancel within 10 business days of the initial charge, you may qualify for a cooling-off period refund, though this does not always apply uniformly to subscription services and depends on the specific terms at the point of sale.
The critical question is this: did JustAnswer clearly display the monthly renewal amount and the date it would be charged before you agreed to subscribe? If not, you have a strong case for a refund under section 29A of the Australian Consumer Law.
Misleading or deceptive conduct claims
If JustAnswer advertised a low entry fee without equally prominent disclosure of the full renewal amount, this constitutes misleading or deceptive conduct under the Australian Consumer Law. This conduct is prohibited. If you have screenshots of the sign-up page showing only the AUD $2 fee without clear mention of the subsequent monthly charge, you can file a complaint with the Australian Competition and Consumer Commission (ACCC).
Your legal position: gather evidence immediately. Save screenshots of the sign-up page, download your email confirmation, and record the exact amounts and dates of all charges. This documentation strengthens your position if you need to escalate a dispute with JustAnswer or lodge a complaint with the ACCC.
Common reasons australian users cancel JustAnswer
Understanding your cancellation trigger helps you decide whether to pursue a refund or simply move forward with termination.
Unexpected automatic renewal charges
You discover a charge on your bank or credit card statement that you did not actively authorise because the promotional period ended and automatic renewal activated without prominent warning. This is the top reason Australian consumers cancel JustAnswer. The AUD $2 offer felt like a genuine commitment, then the renewal amount shocked you.
Unsatisfactory expert responses or limited access
You received generic or unhelpful answers from JustAnswer experts, or found that accessing detailed responses required additional payment beyond your subscription. Many Australian users expect unlimited expert consultation for their monthly fee, only to discover restrictions apply.
Difficulty contacting support or cancelling
You attempted to cancel via the website and encountered technical issues, or tried contacting customer support and received no response. This friction is a deliberate feature of many subscription platforms designed to retain paying users. Yafee understands this frustration and provides alternative cancellation routes.
Pricing comparison and membership tiers
JustAnswer's pricing varies by category and membership level, and comparing tiers helps you understand what you actually pay.
| Membership tier | Promotional entry fee | Recurring monthly charge | Best for |
|---|---|---|---|
| Standard (automotive) | AUD $2 | AUD $60 | Basic car repair questions |
| Premium (medical) | AUD $2 | AUD $80 | Health advice and symptom checks |
| Elite (legal) | AUD $2 | AUD $90 | Legal document review and consultation |
| Veterinary specialist | AUD $2 | AUD $70 | Pet health and emergency advice |
Note that promotional fees apply only once. After your first billing cycle, you pay the full recurring monthly charge every month until cancellation. Yafee advises checking your confirmation email to identify which tier you selected, as this determines your renewal amount.
How to cancel JustAnswer in australia
You have three primary cancellation methods, each with distinct timelines and reliability. Choose the approach that suits your situation and technical comfort level.
Method one: cancel via your online account
This is the fastest and most reliable cancellation route if you retain access to your JustAnswer account.
- Log in to your JustAnswer account using your email and password
- Navigate to "My Account" or "Account Settings" in the top menu
- Select "Membership" or "Subscription" from the dropdown options
- Locate the "Cancel Membership" or "Cancel Subscription" button
- Read the cancellation confirmation message carefully
- Note any refund or prorated credit information displayed
- Click "Confirm" or "Yes, cancel my subscription" to finalise your request
- Take a screenshot of the cancellation confirmation page showing the date and reference number
- Check your email inbox for a cancellation confirmation email within 2 hours
- This email constitutes your proof of cancellation
- Forward this email to your own archive or print it for records
Timing note: if you cancel before your next billing date, you avoid the upcoming charge. If you cancel after your billing date has passed, you have likely already been charged for that month and should pursue a refund (see the refund section below).
Method two: contact JustAnswer customer support via email
If you cannot access your account or prefer written confirmation, email JustAnswer directly.
- Compose an email to JustAnswer's customer support address (typically [email protected] or [email protected])
- Include the following in your email:
- Your full name as it appears on your JustAnswer account
- Your registered email address
- Your account number (if visible in your account settings)
- A clear statement: "I request immediate cancellation of my JustAnswer subscription, effective today"
- The date of your most recent charge and the amount
- A request for written confirmation of cancellation within 48 hours
- Send the email and retain a copy in your records
- Monitor your inbox for a response within 2-3 business days
- If JustAnswer does not respond within 5 business days, escalate to the Australian Competition and Consumer Commission (ACCC) or your credit card provider
Email provides a paper trail. Yafee recommends this method if you anticipate any dispute about your cancellation date or if JustAnswer has ignored your online cancellation request.
Method three: mail a written cancellation letter to JustAnswer
This method is slower but creates undeniable proof of your cancellation request.
- Compose a formal letter on plain paper including:
- Your full name and residential address in Australia
- Your JustAnswer account email address
- Your account number (if available)
- The statement: "I cancel my JustAnswer subscription effective immediately"
- The current date
- Your signature
- Place your letter in an envelope and address it to:
- JustAnswer LLC
- PO Box 29045
- San Francisco, CA 94129-0045
- United States of America
- Send via Australia Post with tracking (Australia Post "Signature on Delivery" service recommended)
- Retain the tracking receipt and a photocopy of your letter
- Allow 10-14 business days for your letter to reach San Francisco
- Monitor your bank account to confirm no further charges appear after 14 days from posting
This method takes 2-3 weeks to process, so use it only if online and email cancellation have failed. International postal delays may extend the timeline further.
Method four: dispute the charge with your bank or credit card provider
If JustAnswer refuses to cancel or continues charging after your cancellation request, your financial institution can intervene.
- Contact your bank or credit card provider and request a chargeback or dispute of the JustAnswer transaction
- Provide your financial institution with:
- Screenshots of your cancellation request confirmation
- The cancellation confirmation email from JustAnswer
- Bank statements showing the unauthorised charges
- Copies of any correspondence with JustAnswer
- Complete your bank's dispute form within the timeframe specified (usually 30-90 days from the charge)
- Your bank will investigate and may reverse the charge if evidence supports your claim
This is your nuclear option and should be used only after JustAnswer has ignored your cancellation request. Most financial institutions take 5-10 business days to investigate, though resolution may take longer.
Timeline and what to expect after cancellation
Cancellation does not always take effect immediately, and understanding the timeline prevents surprise charges.
Immediate action: the first 24 hours
After you submit your cancellation request via any method, monitor your account for confirmation. If you cancelled online, refresh your account settings to verify that "Cancelled" or "Inactive" status now appears next to your membership. If you emailed or mailed your cancellation, wait for written confirmation before assuming the request was received.
Your next billing date and final charges
If you cancel before your next billing date, JustAnswer should not charge you again. If you cancel after your billing date has already passed that month, you have already been charged for the upcoming month and cannot recover that amount unless you pursue a refund (see below).
Access to the platform after cancellation
Once your cancellation is confirmed, your access to JustAnswer typically terminates immediately or at the end of your current billing cycle, depending on JustAnswer's policy. You cannot pose new questions or receive expert answers unless you reactivate your membership.
Confirmation of cancellation
You should receive a cancellation confirmation email within 48 hours of your request. This email confirms the cancellation date, your final billing date, and whether any refund or credit applies. If you do not receive this email within 72 hours, contact JustAnswer support again and reference your initial cancellation request.
Claiming a refund after cancellation
Cancellation stops future charges, but you may be entitled to a refund for charges you believe were unauthorised or deceptive.
Refunds for misleading promotional disclosures
If JustAnswer's sign-up page did not clearly disclose the full renewal amount before you subscribed, you can claim a refund for the entire charge under section 29A of the Australian Consumer Law. Your claim rests on whether a reasonable consumer would have understood the renewal cost and frequency at the point of purchase.
Refunds for charges after your cancellation request
If JustAnswer continued to charge you after you submitted a valid cancellation request, you are entitled to a refund for those unauthorised charges. Submit your refund claim to JustAnswer support with evidence of your cancellation request date and the unauthorised charges that followed.
How to request a refund from JustAnswer
- Send a formal email to JustAnswer support stating your refund claim and the legal basis
- Example: "I cancel my subscription and request a refund of AUD $[amount] charged on [date], as your sign-up page did not clearly disclose this renewal cost in breach of the Australian Consumer Law section 29A"
- Attach screenshots of the sign-up page, your account statement, and any relevant emails
- Request a response within 10 business days
- If JustAnswer denies your refund or does not respond within 10 business days, escalate to the ACCC
If JustAnswer refuses your refund claim
Lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. The ACCC enforces the Australian Consumer Law and can compel JustAnswer to refund you if your claim has merit. Alternatively, contact your state or territory fair trading office. Yafee advises including all documentation with your ACCC complaint, including screenshots, billing records, and correspondence with JustAnswer.
Common mistakes when cancelling JustAnswer
You are not alone if you have struggled with JustAnswer cancellation-the platform's design makes it deliberately difficult. Knowing these pitfalls helps you avoid them.
Assuming online cancellation has processed without confirmation
Many users click "cancel" and assume the process is complete, then discover a charge a month later. The online cancellation form provides little visual confirmation, and some users do not receive the follow-up confirmation email. Always take a screenshot of the confirmation page and wait for the confirmation email before relying on your cancellation.
Missing your next billing date
If you cancel the day after your monthly billing date, you have already been charged for the upcoming month and cannot recover that charge through cancellation alone. You must separately request a refund. Yafee recommends cancelling at least 3 days before your next billing date to avoid this trap.
Using the wrong contact email address
JustAnswer's support email address may vary by region or account type. If you email the wrong address, your cancellation request may never reach the account team. Verify the correct support email on your account settings page or most recent billing email before sending your cancellation request.
Not retaining proof of cancellation
If JustAnswer claims it never received your cancellation request, you have no defense unless you retained screenshots or confirmation emails. Treat your cancellation like a legal document: save everything, take screenshots, and keep records for at least 12 months.
Relying on chat support alone
JustAnswer's live chat support is convenient but does not create a paper trail. If a chat agent promises to cancel your account but does not send a confirmation email, that promise may not be honoured. Always follow up chat conversations with a formal email request.
After cancellation: protecting yourself from reactivation
Once cancelled, JustAnswer may attempt to reactivate your subscription if you accidentally click a promotional link or consent to a renewal offer. Yafee advises taking preventive steps after your cancellation is confirmed.
Monitor your bank account for 30 days after cancellation
Even after cancellation, errant charges may appear if JustAnswer's billing system processes duplicate charges or fails to update your account status. Check your bank statement weekly for 30 days following your cancellation confirmation. If a charge appears, contact your bank immediately and provide your cancellation confirmation email as proof.
Update your saved payment methods
Delete the credit card or bank account you used for JustAnswer from any saved payment method lists. This prevents accidental reactivation if you revisit the JustAnswer website and are prompted to reactivate.
Unsubscribe from JustAnswer marketing emails
JustAnswer will send promotional emails encouraging you to reactivate your account. These emails often contain special offers designed to lure you back. Click the "unsubscribe" link in these emails or log into your JustAnswer account and update your email preferences to opt out of all communications.
Comparing JustAnswer to alternative expert platforms
Before resubscribing to any expert platform, understand how JustAnswer compares to other options available to Australian consumers.
| Platform | Entry fee | Monthly cost | Automatic renewal | Best for |
|---|---|---|---|---|
| JustAnswer | AUD $2 | AUD $60-$90 | Yes | General expert advice across categories |
| Telehealth Australia (medical) | AUD $0 | AUD $50-$70 per consultation | No (pay-per-use) | Licensed GP consultations via video |
| LawAdvisor (legal) | AUD $0 | AUD $150-$300 per session | No (pay-per-use) | Licensed solicitor consultations |
| Mechanic Advice Australia (automotive) | AUD $0 | AUD $40-$60 per question | No (pay-per-use) | Qualified mechanic Q&A |
Pay-per-use platforms avoid automatic renewal and may cost less if you only occasionally need expert advice. Subscription platforms like JustAnswer suit heavy users who have frequent questions, but only if the expert quality justifies the ongoing cost.
Your legal summary and next steps
Cancelling JustAnswer is your right under Australian Consumer Law. You can cancel via your online account, email, or post, and you can claim a refund if JustAnswer's disclosure of renewal costs was misleading. If JustAnswer refuses to honour your cancellation or refund claim, the Australian Competition and Consumer Commission can investigate on your behalf.
Yafee has helped thousands of Australian consumers cancel unwanted subscriptions and recover unauthorised charges by providing clear, legally grounded guidance and step-by-step procedures. Start your cancellation today using the online method, retain all confirmation emails, and monitor your bank account for 30 days after cancellation. If JustAnswer continues to charge you, escalate to your bank and the ACCC.
Cancellation address for postal requests
If you choose to cancel by mail, send your letter to:
JustAnswer LLC
PO Box 29045
San Francisco, CA 94129-0045
United States of America
Use Australia Post Signature on Delivery service and retain your tracking receipt as proof of posting. Allow 14 business days for processing after the letter reaches San Francisco.
