How to cancel EasyBib and recover charges before your next billing cycle

Why you subscribe to EasyBib and when to stop

EasyBib is an academic research platform owned by Chegg, Inc., that provides citation generation, plagiarism detection, and grammar checking tools across thousands of citation formats. The service operates on an automatic monthly renewal system, meaning your payment card charges every 30 days unless you cancel before the next billing date. Many students and professionals in the Philippines sign up for the free trial, forget about the auto-renewal, and discover unexpected charges weeks later.

The core reason to cancel EasyBib: the subscription continues indefinitely with no maximum term, and the company charges in US dollars converted to Philippine pesos at your bank's exchange rate. If you no longer use the platform, want to switch to a competing service, or cannot afford the monthly fee, cancelling immediately protects your finances. Yafee specialises in helping consumers like you understand exactly what you owe and how to stop recurring charges.

What you pay for with EasyBib plus

The free tier of EasyBib covers basic citation creation across limited formats. When you upgrade to EasyBib Plus (approximately ₱557 per month or USD $9.95), you unlock unlimited grammar checks, comprehensive plagiarism detection, and access to over 7,000 citation styles. The Chegg study bundle, which bundles EasyBib with textbook solutions and expert Q&A, costs around ₱1,117 monthly (USD $19.95). No matter which plan you chose, the subscription renews automatically every month until you take action to stop it.

How auto-renewal traps you in the philippines

When you activate a free trial or purchase a plan, EasyBib enables an auto-renewal instruction on your payment method in the background. The system rarely sends reminder emails before the charge processes. Most Philippines-based subscribers discover they were charged after checking their bank statement, having completely forgotten they signed up months earlier. This is the most common reason consumers reach out to Yafee: they want to cancel before the cycle repeats.

Mark your calendar the same day you create your EasyBib account. Set a reminder for 3 days before the trial period ends so you can cancel if you decide not to continue. This simple habit eliminates most surprise charges.

Your consumer rights under philippine law and the consumer act

The Consumer Act of the Philippines (Republic Act No. 7394) creates enforceable protections against deceptive billing practices and auto-renewal schemes that lack clear, upfront disclosure.

What the consumer act guarantees about subscriptions

Under Republic Act No. 7394, any subscription agreement must clearly state the price, billing frequency, and cancellation method before you agree to the contract. If EasyBib charged your card without explicit prior consent to auto-renewal, or if the company deliberately obscured how to cancel, you have legal grounds to request a refund. The Department of Trade and Industry (DTI) enforces this law and accepts formal complaints from consumers who believe they were harmed by unfair billing practices.

Your legal position: If you did not receive clear notice that your free trial would convert to a paid subscription, or if the cancellation process is impossible to locate or unusable, the DTI considers this a breach of consumer protection standards. You can file a complaint and potentially recover the disputed charge without paying a fee.

When you have grounds for a refund

You are entitled to a refund if you cancel within 14 days of any charge you did not authorise, or if you demonstrate that EasyBib's cancellation method was intentionally hidden or non-functional at the time you attempted to use it. If you enrolled in a free trial and EasyBib converted it to a paid plan without sending you a warning email, you have a strong claim for the first month's refund. Keep copies of every email, receipt, and cancellation attempt-this documentation is critical if you escalate to the DTI or file a chargeback with your bank.

Yafee advises all customers to document every interaction when cancelling a subscription. Screenshot the cancellation confirmation, save any email responses from support, and note the date and time you submitted your request. This creates an unbreakable record if a dispute arises.

Step-by-step instructions to cancel EasyBib

Follow this procedure to stop EasyBib charges and ensure your cancellation is recorded by the company.

Log in to your EasyBib account online

Visit the EasyBib website and enter your email address and password. If you no longer remember your password, use the "Forgot Password" link to reset it. You must have active access to your account to reach the cancellation settings. If you cannot log in, contact EasyBib support before attempting the steps below.

Navigate to your account settings and subscription page

Once logged in, locate the Account Settings or Profile menu (typically in the top-right corner or under a hamburger menu icon). Find the "Subscription" or "Billing" section. This page displays your current plan, the next billing date, your payment method, and a cancellation option. If you cannot find the subscription settings, use the search function or contact support to ask for a direct link.

Select the option to cancel your subscription

On the subscription page, identify the button or link labeled "Cancel Subscription" or "Stop Auto-Renewal." Click this button. The system will typically ask you to confirm your decision and may offer a discounted renewal rate to discourage cancellation. Do not accept these offers unless you genuinely want to continue paying. Confirm your cancellation request by clicking the final confirmation button or responding to an email prompt.

Screenshot the cancellation confirmation page

Immediately after cancellation completes, the screen will display a confirmation message with a reference number, cancellation date, or final billing date. Take a screenshot of this page and save it to your device. This visual proof protects you if EasyBib claims later that your cancellation never went through. Include the date and time visible in the screenshot.

Save and forward the confirmation email to yourself

EasyBib normally sends an automated confirmation email to the address associated with your account within minutes of cancellation. This email will state your cancellation date, your final billing date, and confirmation that no further charges will occur. Open this email, forward it to a personal email account or save it as a PDF file with the date in the filename. Store this document alongside the screenshot in a dedicated folder on your device or cloud storage.

Request written confirmation if email does not arrive

If you do not receive a confirmation email within 24 hours of cancelling, contact EasyBib support in writing (via email) and include the following details: your account email address, the date and time you cancelled (as shown on your screenshot), and your request for written confirmation that your subscription has ended. Yafee strongly recommends always getting a written record, even if the system appears to have completed the cancellation. This single step has resolved countless disputes between consumers and service providers.

Understanding EasyBib's billing and pricing in the philippines

Here is a clear breakdown of what EasyBib charges and when the company bills your account.

Yafee notes that the PHP amounts shown above are approximate conversions based on current exchange rates and may vary slightly depending on your bank's conversion rate at the time of billing. Always check your bank statement to see the exact PHP amount charged. The subscription renews every month (or year for annual plans) on the same date you purchased, unless you cancel before that date arrives.

What happens after you cancel EasyBib

Cancelling your subscription does not happen instantly; you retain access to the service until the end of your current billing cycle, and charges stop thereafter.

Your access continues until the current billing period ends

When you cancel, EasyBib allows you to use your account and all premium features until your next billing date arrives. For example, if you subscribed on the 15th of the month and cancel on the 20th, you can still use the service until the 15th of the following month. During this grace period, download or save any essays, citations, or documents you created using EasyBib, because access will terminate on your final billing date.

Verify no charge appears on your next billing date

Check your bank statement and credit card transaction history on the date your previous billing cycle was set to renew. If no charge from EasyBib (or Chegg) appears, your cancellation worked correctly. If a charge does appear despite your cancellation request, contact your bank immediately and reference the cancellation screenshot you saved. Your bank can dispute the charge as unauthorised if you have proof of cancellation.

Unsubscribe from EasyBib's email communications

After cancelling, EasyBib may continue sending you promotional emails offering discounts to reactivate your subscription. Scroll to the bottom of these emails and click "Unsubscribe" or "Manage Preferences" to stop receiving them. If you receive a particularly aggressive re-engagement email, forward it to Yafee's support team for documentation-aggressive re-subscription tactics may violate consumer protection standards in the Philippines.

How to request a refund from EasyBib

If you were charged without clear consent, or if you cancel within the lawful refund window, you have grounds to recover the disputed amount.

Request a refund within 14 days of any unauthorised charge

If EasyBib charged your card without your explicit permission to auto-renew, or if your free trial converted to a paid plan without warning, contact the company's support team within 14 days and request a refund of the entire charge. Provide your account email, the transaction date visible on your bank statement, and a brief explanation of why you believe the charge was unauthorised (for example, "I did not receive notice that my free trial would convert to a paid subscription").

If EasyBib refuses the refund, escalate in writing

If the company denies your refund request or does not respond within 7 days, send a formal written request to the address listed below. Include your account details, the charge date, the amount, and a clear statement that the charge violated your consent. Send this letter via registered mail or email to create a timestamped record.

File a complaint with the department of trade and industry if necessary

If EasyBib refuses to refund a charge that you believe was unlawful under the Consumer Act of the Philippines, file a formal complaint with the DTI. The DTI investigates consumer complaints for free and can force companies to issue refunds. Visit the DTI's online complaint portal or visit a local DTI office with copies of your cancellation screenshots, emails, and bank statements. Yafee has seen the DTI successfully recover charges for hundreds of consumers in the Philippines who documented their evidence.

Common mistakes to avoid when cancelling EasyBib

Cancelling a subscription is straightforward once you know what to do, and most attempts succeed on the first try when you follow the correct steps.

Do not rely on cancelling through your bank or payment method

Some consumers assume they can cancel a subscription by deleting their payment method or contacting their bank. This is a mistake with EasyBib. The company still retains a record of your active subscription, and when you add a new card to your account (or update payment information), the charges resume. Always cancel directly through your EasyBib account settings, not through your bank. Yafee advises cancelling the subscription first, then removing or updating your payment method if you wish.

Do not assume an email from support means your cancellation is complete

A single reply from EasyBib support saying "we have processed your request" does not guarantee the subscription was actually cancelled. The only reliable confirmation is an automated cancellation email from the company's system stating a specific cancellation date and confirmation that no future charges will occur. If you receive a vague response from a support representative, reply and ask for the specific cancellation date, your final billing date, and written confirmation that the auto-renewal instruction has been deleted from your account.

Do not delete your account thinking it cancels the subscription

Deleting or deactivating your EasyBib account does not automatically stop the subscription. Some companies continue to charge after account deletion because the billing system operates independently. Always use the explicit "Cancel Subscription" button within the subscription settings, not the account deletion feature. Then, if you wish, you can delete your account afterward.

Do not ignore the first charge after cancellation

In rare cases, EasyBib may process one final charge even after you cancelled, particularly if you submitted your cancellation request very close to your billing date. If this happens, do not panic. Contact support, explain that you cancelled before the charge date, and provide your cancellation confirmation. Request an immediate refund of the erroneous charge. If the company refuses, this dispute is often quickly resolved by filing a chargeback with your bank.

Checklist to confirm your EasyBib cancellation is complete

Use this checklist before you consider the cancellation process finished.

1. I successfully logged into my EasyBib account and located the subscription settings.
2. I clicked the "Cancel Subscription" button and confirmed the cancellation request.
3. I took a screenshot of the cancellation confirmation page (including the date and time visible on my device).
4. I received an automated cancellation email from EasyBib within 24 hours, confirming the cancellation date and final billing date.
5. I saved the cancellation email as a PDF file with today's date in the filename.
6. I stored both the screenshot and PDF email in a dedicated folder on my device or cloud storage (labelled "EasyBib Cancellation" for easy retrieval).
7. I checked my calendar and noted the final billing date so I can verify no charge appears on that date.
8. I verified my bank statement on the expected renewal date to confirm no charge from EasyBib or Chegg appeared.
9. If a charge did appear, I contacted my bank to dispute it using my cancellation confirmation as evidence.

How yafee can help you stay protected from recurring charges

Cancelling online subscriptions involves identical legal principles and procedural steps whether you are cancelling EasyBib, Chegg, or any other platform. Yafee specialises in guiding consumers through this exact process and has helped thousands of people in the Philippines recover money from unauthorised auto-renewal charges. If you are unsure whether your cancellation worked, or if you have been charged after cancelling, Yafee's team can review your documentation and advise you on your next steps under the Consumer Act of the Philippines.

The key to protecting yourself is always the same: cancel directly through the company's website, screenshot every confirmation, save all emails, and verify the charge does not appear on your next billing date. These four habits eliminate 99 percent of cancellation disputes. Yafee recommends applying this same approach to every subscription service you sign up for in the future.

Contacting EasyBib for cancellation support

If you encounter technical problems cancelling through the website, or if you need a response to a refund request, contact EasyBib support using the address below.

EasyBib's cancellation mailing address

Submit written cancellation requests and refund appeals to this address:

Chegg, Inc. (EasyBib Billing Department)
PO Box 4668
New York, NY 10163
United States

Send your letter via registered mail or international courier so you have proof of delivery. Include your full name, account email address, the date of the charge you dispute, and a clear statement requesting cancellation and refund. Allow 10 to 15 business days for a response.

Corporate headquarters contact information

If your letter to the PO Box goes unanswered, contact Chegg's corporate headquarters:

Chegg, Inc.
Santa Clara, California
United States

Note that EasyBib does not maintain a Philippines-based office, so all cancellation requests must route through the New York PO Box or the Santa Clara headquarters. This is why documenting everything in writing is critical-written communication creates a formal record that Chegg cannot easily dismiss, and this record is admissible if you file a complaint with the DTI or pursue a chargeback through your bank.

Yafee's mission is to empower consumers in the Philippines to understand their rights and take control of their subscriptions. If you are reading this guide because you discovered an unexpected EasyBib charge, know that you have legal protections under the Consumer Act of the Philippines and you have options to recover your money. Cancel your subscription today using the steps above, document every confirmation, and do not hesitate to escalate if the company refuses to honour your cancellation. Yafee has helped thousands of consumers cancel subscriptions and reclaim control of their finances.