How to cancel EasyBib in new zealand and stop unwanted charges

What EasyBib is and why students sign up

EasyBib is an online citation and bibliography generator used by secondary school students, university researchers, and educators across New Zealand to format references automatically in APA, MLA, Chicago, and Harvard styles. The platform eliminates manual citation formatting, saving you hours during assignment deadlines.

The service pairs citation generation with plagiarism detection and writing feedback tools, depending on which paid tier you select. Many New Zealand students subscribe during busy assessment periods, then forget the recurring charges continue after coursework ends. At Yafee, we've helped hundreds of Kiwi users cancel subscriptions they no longer use and recover unnecessary charges.

Free tier versus paid subscriptions

EasyBib offers a free basic citation generator, but paid plans unlock plagiarism checking, advanced feedback, and multi-project management. If you subscribed directly through the website, via the Apple App Store, Google Play Store, or through your school's institutional licence, your cancellation method will differ.

Understanding where you purchased your subscription is crucial; each payment channel requires a separate cancellation process. Yafee recommends checking your email receipts or app store purchase history before you begin, so you cancel through the correct platform.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 protects you when you purchase goods or services in New Zealand, including online subscriptions. You have the right to receive services that are of acceptable quality, fit for purpose, and delivered within a reasonable timeframe.

If EasyBib fails to cancel your subscription despite your request, or continues charging after cancellation, you can escalate your complaint to the Commerce Commission (the New Zealand regulator responsible for consumer protection). Furthermore, if you can demonstrate that repeated charges occurred without your authorisation, you may be entitled to a refund of all charges from the date you requested cancellation.

Your legal position

Under the Consumer Guarantees Act 1993, you have the right to cancel a subscription service. The service provider must honour your cancellation request and cease billing immediately or at the next scheduled renewal, whichever comes first. If EasyBib (or its parent company Chegg) refuses to refund duplicate charges or ignores your cancellation request, you can lodge a formal complaint with the Commerce Commission free of charge. Yafee recommends keeping all proof of cancellation requests, confirmation emails, and bank statements showing unauthorised charges.

Methods to cancel EasyBib from new zealand

You can cancel EasyBib through four distinct routes, depending on where you purchased your subscription. Each method generates a confirmation; your responsibility is to document that confirmation and monitor your bank account for future charges.

Cancellation through the EasyBib web account

If you subscribed directly on easybib.com using a credit card or PayPal, sign in to your account and navigate to subscription settings to cancel.

1. Go to easybib.com and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the reset email sent to your inbox.
2. Click your profile menu or initials in the top right corner.
   • Look for options labelled "Account", "My Plan", "Subscriptions", or "Billing".
3. Select your active EasyBib subscription from the list.
   • If you have multiple Chegg products subscribed, ensure you're cancelling only EasyBib.
4. Click "Cancel subscription" or "Manage plan".
   • You may be asked why you're cancelling; this feedback is optional and does not prevent your cancellation.
5. Review the final confirmation screen, which will show your access end date.
   • Take a screenshot immediately, including the cancellation confirmation number and date.
6. Check your email for a cancellation confirmation from EasyBib or Chegg.
   • Save this email in a dedicated folder for your records.

Cancellation through apple app store (iOS)

If you subscribed to EasyBib through the Apple App Store on iPhone or iPad, you must cancel through your Apple ID account settings, not the EasyBib website.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not use the EasyBib app itself; the App Store handles all subscription cancellations.
2. Tap your profile icon in the top right corner of the App Store.
   • This is typically your photo or initials circle.
3. Select "Subscriptions".
   • This screen shows all active App Store subscriptions linked to your Apple ID.
4. Tap "EasyBib" from the list.
   • If you don't see it, scroll down; it may appear under a different name like "Chegg EasyBib" or "Citation Tool".
5. Tap "Cancel subscription" or "Remove".
   • Apple will ask you to confirm; tap "Confirm" when prompted.
6. Screenshot the confirmation page, which displays your cancellation effective date.
   • Apple will send a confirmation email to your Apple ID email address.

Cancellation through google play store (Android)

If you subscribed via Google Play Store on an Android device, access your subscriptions through your Google account settings.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner of the Play Store.
2. Select "Payments and subscriptions" from the menu.
   • This option appears in the main account menu.
3. Tap "Subscriptions".
   • You will see all active subscriptions on your Google Play account.
4. Tap "EasyBib" or the subscription name you recognise.
   • If you're unsure of the exact name, look for any Chegg-related subscription.
5. Tap "Cancel subscription".
   • Google will display a confirmation message; confirm the cancellation when prompted.
6. Take a screenshot of the cancellation confirmation.
   • Google sends a confirmation email; keep this for your records.

Cancellation via email for school or institutional accounts

If your school provided EasyBib access through an institutional licence, contact your school's IT department or library first. If you purchased a subscription directly but cannot access your account, email EasyBib support for manual cancellation.

1. Gather your account details: your email, full name, and the email address associated with your subscription.
   • Check your bank or credit card statement for the exact billing email or merchant name.
2. Email support at the Chegg customer service address (see contact details section below).
   • Use the subject line: "Request to cancel EasyBib subscription immediately".
3. In your email, clearly state: your full name, account email, subscription start date, and the date you wish to cancel.
   • Write: "I request immediate cancellation of my EasyBib subscription effective [today's date]."
4. Request a cancellation confirmation email in reply.
   • This creates a paper trail if charges continue after your cancellation request.
5. Save the entire email thread, including your original cancellation request and any response from support.
   • Print or screenshot the emails for your records.

Timeline: when your access stops and billing ends

Understanding when your subscription actually terminates is essential. Most services allow you to use the platform until the end of your current billing cycle, even after you've submitted a cancellation request.

EasyBib typically grants access through the end of your paid period if you cancel mid-cycle. For example, if you cancel on 15 March but your billing renews on 30 March, you retain full access until 30 March. On 30 March, your subscription terminates and no further charge occurs. Yafee recommends noting this end date in your calendar and checking your account one day after to confirm access has ended.

Refund eligibility and how to claim

EasyBib does not offer automatic refunds for unused portions of your subscription. However, New Zealand consumer law permits refunds in specific circumstances: duplicate charges, unauthorised charges, or if you cancel within any cooling-off period if applicable.

Requesting a refund for accidental charges

If you've been charged multiple times in one month or charged after your cancellation date, you have grounds to request a refund.

1. Gather your bank or credit card statements showing duplicate or post-cancellation charges.
   • Export these statements as PDF from your bank's online portal.
2. Collect all cancellation confirmation emails from Yafee's partner support channels.
   • Highlight the dates that prove you requested cancellation before the disputed charge.
3. Email Chegg customer service (see contact details below) with the subject: "Refund request for unauthorised EasyBib charges".
   • Attach screenshots of your bank statements and cancellation confirmations.
4. Clearly state the amount you wish to recover, the charge dates, and the date you cancelled.
   • Write: "I cancelled my subscription on [date]. A charge of NZD $[amount] appeared on [date], after cancellation. I request a full refund of this unauthorised charge."
5. Request a refund response within 14 days.
   • Under the Consumer Guarantees Act, businesses must respond to refund claims promptly.
6. If Chegg refuses or ignores your refund request, escalate to the Commerce Commission.
   • File a complaint at www.consumerprotection.govt.nz or call 0800 943 600.

Escalation to the commerce commission

If EasyBib or Chegg fails to respond to your refund request within 14 days, or if their response is unsatisfactory, lodge a formal complaint with the Commerce Commission. Provide copies of all emails, cancellation confirmations, and bank statements. The Commerce Commission will investigate at no cost to you and can compel the company to refund your money if the evidence supports your claim.

Common mistakes that delay cancellations

Cancellations fail most often because users submit requests through the wrong channel or fail to document their confirmation. The good news: these mistakes are preventable.

Cancelling through the wrong platform

Many users attempt to cancel through the EasyBib website when they subscribed via App Store or Google Play. The website cancellation does not affect app store subscriptions because the payment methods are separate. Always match your cancellation method to where you made the purchase.

Failing to save confirmation details

If you cannot produce a cancellation confirmation when disputing future charges, proving you requested cancellation becomes difficult. Screenshot every confirmation screen, note confirmation numbers, and save all emails. Yafee recommends creating a "subscriptions" folder in your email and filing all confirmations there.

Not monitoring your bank account after cancellation

Errors occur; some charges proceed despite successful cancellations due to payment processor delays or system glitches. Check your bank statement on the day after your access should have ended. If a charge appears, you have documentary proof (your cancellation confirmation plus the erroneous charge) to claim a refund.

Cancelling too close to the billing date

If you cancel on 29 March and your subscription renews on 30 March, you may still be charged if the payment processes before the cancellation takes effect in EasyBib's system. Cancel at least two to three business days before your renewal date when possible.

After cancellation: what happens next

Once you cancel, your immediate tasks are to confirm termination and monitor for unexpected charges. Cancellation is only complete when you see no further bills.

Verify your cancellation is active

Log back into your EasyBib account one day after submitting your cancellation request. Your subscription should no longer appear in your account settings, or it should display a status of "cancelled" or "inactive". If your subscription still shows as active, contact Chegg support again immediately.

Monitor your billing statements

Check your bank or credit card statement weekly for four weeks after cancellation. Look for any charge from Chegg, EasyBib, Apple, or Google Play. If an unexpected charge appears, document it immediately and prepare to file a refund claim with supporting screenshots of your cancellation confirmation and the erroneous charge.

Delete the EasyBib app (optional)

Removing the EasyBib app from your phone or tablet prevents accidental re-subscription and reduces the temptation to renew. You can always reinstall the free version later if you need basic citation functions.

Comparison: EasyBib pricing and alternatives

Understanding what you're paying for helps you decide whether cancellation is right for you. Below is a snapshot of EasyBib's typical pricing tiers as they appear in New Zealand, alongside comparable citation tools.

If you're paying NZD $8-20 monthly and only using EasyBib for occasional citations, free alternatives like Zotero or Mendeley may serve you better. Yafee's data shows many students cancel because they discover free tools offer the features they actually need.

When to keep your EasyBib subscription

Cancellation isn't always the right move. If any of the following apply to you, keeping your subscription may be worthwhile.

• You're enrolled in a university degree program where assignment deadlines occur regularly and you use plagiarism checking weekly.
• Your school does not provide institutional access to citation tools, and you've compared EasyBib's price to competing services.
• You use EasyBib's advanced writing feedback features as part of your study routine.
• You are managing a multi-year research project with hundreds of references across different citation styles.
• Your budget comfortably accommodates the monthly fee and you actively use the service.

If none of these apply-for instance, you signed up during a single assignment and haven't touched the platform in six months-cancellation will save you money immediately.

Contact information and escalation routes

Keep these details for your records. If direct cancellation fails or charges continue after cancellation, use these escalation channels.

EasyBib and chegg customer support

Email the Chegg support team (EasyBib's parent company) at [email protected] or visit help.chegg.com. Most inquiries receive a response within 24-48 business hours. Reference your account email, subscription start date, and your cancellation request in every email so your case isn't lost in routing.

New zealand commerce commission

If EasyBib or Chegg fails to honour your cancellation or refund request, lodge a formal complaint with the Commerce Commission at www.consumerprotection.govt.nz. You can also telephone 0800 943 600 (toll-free in New Zealand). Provide all documentation: cancellation confirmations, bank statements, and email correspondence. The Commerce Commission investigates free of charge and has authority to compel refunds.

Your bank or credit card company

If Yafee determines that EasyBib continues charging after your cancellation request, contact your bank or credit card issuer and request a dispute or chargeback. Provide your cancellation confirmation email and the erroneous charge from your statement. Most banks reverse unauthorised charges within 10-15 business days, and your chargeback strengthens your case with the Commerce Commission.

Key takeaways and next steps

Cancelling EasyBib in New Zealand is a straightforward process when you know which platform to use and document your confirmation. Match your cancellation method to where you purchased (web, App Store, Google Play, or email for school accounts), save your confirmation immediately, and monitor your bank account for four weeks after.

Under the Consumer Guarantees Act 1993, you have the right to cancel your subscription and cease charges. If EasyBib continues billing after your cancellation request, you can recover those charges by escalating to the Commerce Commission.

Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover duplicate charges. Whether you're a high school student who no longer needs citation tools or a university researcher who has found a cheaper alternative, Yafee's step-by-step guides and consumer rights framework ensure you regain control of your finances. Begin your cancellation today using the method that matches your subscription source, and mark your calendar to verify the charge has stopped within one week.