How to cancel EasyBib and claim your refund in australia

What EasyBib is and why you might want to cancel

EasyBib is an online citation and writing assistance platform owned by Chegg that helps students and educators generate bibliographies, check grammar, detect plagiarism and review papers before submission. The service operates on a freemium model, meaning you can access basic features without paying, but premium subscriptions unlock unlimited checks, comprehensive plagiarism scanning and expert paper reviews.

You may decide to cancel EasyBib for several reasons: your coursework has finished, you found a cheaper alternative, the tool isn't meeting your needs, or unexpected charges appeared on your statement. Yafee has helped thousands of consumers navigate subscription cancellations and understand their rights under Australian law. Whatever your reason, this guide walks you through the cancellation process step by step and explains what consumer protections apply to you.

EasyBib pricing and subscription plans

EasyBib offers three tiers, each with different features and price points. Understanding what you are paying for is the first step toward making an informed cancellation decision.

Prices shown are approximate conversions from USD and may vary depending on your payment method, current exchange rates and billing date. Check your last payment statement for the exact amount you were charged in Australian dollars.

Should you cancel EasyBib?

Cancelling makes sense if you no longer use the service regularly, if the monthly fee no longer fits your budget, or if you have completed your studies. It also makes sense if you have found a free or cheaper alternative that meets your citation and writing needs.

If you are within a free trial period, cancelling now prevents automatic enrolment into the paid plan after the trial ends, which is a smart defensive move. Yafee recommends reviewing your usage one month before your renewal date, so you have time to decide without rushing.

Your consumer rights under australian law

When you cancel an online subscription in Australia, you are protected by the Australian Consumer Law (ACL), which applies to all goods and services supplied to consumers.

Your right to cancel within 14 days

Under the ACL, if you purchased EasyBib as a distance contract (online), you have the right to cancel within 14 days of purchase and request a full refund, provided the service has not yet been substantially performed. This means if you change your mind shortly after signing up, you can ask for your money back.

However, if you have actively used the service (running plagiarism checks, submitting papers for review, downloading resources), the provider may argue the service has been substantially performed and decline the refund. Act quickly if you want to invoke this right and keep records of your request.

Your legal position on subscription refunds

EasyBib's published terms state that subscription fees are generally non-refundable. This is standard for most software services, but it does not override your consumer law rights. Under the ACL, you can request a refund if the service was not fit for purpose, or if the provider failed to deliver what was advertised.

For example, if EasyBib charged you but immediately locked you out of your account, or if plagiarism detection did not work as described, you have grounds to request a refund. If EasyBib refuses your refund claim, you can escalate to the Australian Consumer and Competition Commission (ACCC) or your state's relevant consumer protection authority.

How to cancel EasyBib step by step

EasyBib is owned by Chegg, and cancellations must be processed through written communication to the provider's address, not through the online platform alone.

Step 1: gather your account information

Before you write your cancellation letter, collect the following details:

• Your full name
• Your email address registered with EasyBib
• Your account username (if available)
• Your subscription plan name (e.g. EasyBib Plus)
• Your subscription start date
• Your most recent payment date and amount charged
• Your next renewal date

Having this information ready ensures your cancellation request is processed without delay.

Step 2: draft your written cancellation request

Write a clear, formal letter to Chegg (EasyBib's parent company) stating your cancellation request. Your letter should include:

• The date you are writing the letter
• Your full name and account details
• A clear statement: "I request immediate cancellation of my EasyBib subscription effective today"
• Your reason for cancellation (optional, but helpful for dispute resolution if needed)
• A request for written confirmation of cancellation within 14 days
• Your signature

Keep your tone professional and factual. Do not include emotional language or threats; a straightforward request is more effective.

Step 3: send your cancellation letter by tracked delivery

Send your letter to Chegg using one of these methods:

• Australia Post Registered Mail (provides proof of delivery)
• Australia Post Tracked Parcel (provides tracking and signature confirmation)
• A courier service such as StarTrack or DHL with proof of delivery

Do not send your cancellation by email alone, as Chegg may claim they did not receive it. Tracked delivery protects you if a dispute arises later.

Send your letter to the following address:

Chegg, Inc. (EasyBib Support)
Chegg Customer Support
2560 North First Street
San Jose, CA 95131, USA

Note: This is Chegg's United States address. Alternatively, contact EasyBib's Australian support team through their website to request the correct Australian or regional cancellation address, as this may speed up processing.

Step 4: keep detailed records of your cancellation

Retain copies of the following documents:

• Your signed cancellation letter (with the exact date posted)
• The tracking number from your post office or courier
• The delivery confirmation receipt
• Screenshots of your EasyBib account dashboard showing your subscription status
• All payment statements showing charges for the past 12 months
• Any emails from Chegg or EasyBib confirming receipt or cancellation

These records are essential if you need to dispute a charge or escalate your case to the ACCC.

Step 5: verify your cancellation within 14 days

Chegg should respond within 14 days with written confirmation that your subscription has been cancelled. Check your inbox (including spam and promotions folders) for a confirmation email.

When you receive confirmation, verify that:

• Your subscription status in your account shows "Cancelled"
• No further charges will be applied
• Your next renewal date has been removed
• Any remaining credits or access are noted

If you do not receive confirmation within 14 days, log into your EasyBib account and check whether the cancellation has been processed. If the subscription remains active, contact Chegg again with a follow-up letter and include a copy of your original cancellation request.

Refund rights and what to expect after cancellation

Once your subscription is cancelled, you are protected from future charges.

When you are entitled to a refund

Under the ACL, you may be entitled to a refund if:

• You cancel within 14 days of purchase and have not substantially used the service
• The service is not fit for purpose (it does not work as described)
• The service was not delivered on time or at all
• Chegg engaged in misleading or deceptive conduct (e.g. hidden charges)

If any of these circumstances apply to your situation, state your refund claim clearly in your cancellation letter. For example: "I cancel my subscription and request a full refund under the Australian Consumer Law because I have not used the service substantially and purchased within 14 days."

How long refunds take

If Chegg approves your refund, the funds may take 5 to 10 business days to appear in your bank account, depending on your bank and payment method. If you paid by credit card, the refund appears as a credit on your next statement rather than a direct deposit.

If your refund does not appear within 14 days of approval, contact your bank or payment provider to investigate.

If chegg refuses your refund

If Chegg refuses your refund and you believe you have a valid claim under the ACL, you can escalate your complaint to:

• The Australian Consumer and Competition Commission (ACCC) at accc.gov.au
• Your state or territory's consumer protection authority (e.g. Fair Work Ombudsman, ACT, NSW, Victoria Consumer Affairs)
• The Australian Small Business Ombudsman if you are a small business operator

Yafee recommends keeping all correspondence with Chegg so you have evidence if you lodge a formal complaint.

Common mistakes to avoid when cancelling EasyBib

Cancelling a subscription can feel stressful, but knowing what to avoid puts you in a stronger position to protect your money.

Do not rely on email alone

Sending an email to a generic support address may not trigger an official cancellation. Email is not trackable proof of delivery, and Chegg support staff may claim they never received your request. Always use tracked mail or a courier service to send your written cancellation letter.

Do not cancel through the online payment portal

Some payment platforms (PayPal, Apple Pay, Google Pay) allow you to cancel subscriptions from your account settings. While this stops future charges, it does not generate a formal cancellation record with Chegg itself. Always send a written cancellation request directly to Chegg's address for official confirmation.

Do not assume silence means cancellation

If you do not receive a response from Chegg within 14 days, do not assume your subscription is cancelled. Log into your account or contact Chegg again. Silence does not equal cancellation, and you may face unexpected charges at your renewal date.

Do not ignore charges after cancellation

If you are charged after your cancellation date, dispute the charge immediately with your bank or payment provider. Provide your cancellation letter, tracking receipt and confirmation email as evidence. Banks can reverse unauthorised charges within a specific timeframe, so act quickly.

Do not dispose of your cancellation records

Keep all cancellation documents for at least 12 months. If Chegg charges you again or disputes your refund claim, you will need proof of your cancellation request and delivery date.

What happens after you cancel EasyBib

Knowing what to expect after cancellation helps you avoid surprises and confirms your subscription is truly ended.

Your access and account status

Once your cancellation is processed, you lose access to your premium features immediately. You may retain access to your account to view your citation history or download documents you created, but this varies by provider. Log into your account after cancellation to confirm what you can still access.

Your next steps

Review your bank and credit card statements monthly for the next three months to ensure no further charges appear. If a charge does appear, contact your bank immediately and provide your cancellation evidence.

If you used EasyBib for citation management, consider exporting your bibliography data before your access ends. Many citation tools allow you to download your citations in standard formats (BibTeX, CSV, PDF) for use in alternative platforms.

Switching to an alternative service

If you need citation or plagiarism detection features after cancelling EasyBib, Yafee recommends exploring free or cheaper alternatives such as Zotero, Mendeley or Scribd, which offer similar functionality without long-term commitments.

Comparing subscription cancellation methods

Different cancellation approaches have different success rates and timeframes in Australia.

Checklist for cancelling EasyBib in australia

Use this checklist to ensure you have completed every step correctly and protected your consumer rights.

• Gather information: Collect your account details, subscription dates and payment history
• Review your rights: Confirm you understand the 14-day cooling-off period under the ACL
• Draft your letter: Write a clear cancellation request including your name, account details and signature
• Send by tracked mail: Use Australia Post or a courier with proof of delivery
• Record the tracking number: Keep the receipt and tracking details
• Await confirmation: Monitor your email for Chegg's cancellation confirmation within 14 days
• Log into your account: Verify your subscription status shows "Cancelled"
• Check for charges: Review your bank and card statements monthly for three months
• Keep all records: Retain copies of your cancellation letter, tracking receipt, delivery confirmation and any correspondence for 12 months
• Export your data: Download any citations or documents before you lose access

Escalation: what to do if chegg refuses to cancel

If Chegg does not respond to your cancellation request or refuses to process it, you have formal complaint channels available in Australia.

Step 1: send a formal follow-up letter

Send a second cancellation request (again by tracked mail) stating: "This is my formal request to cancel my EasyBib subscription effective immediately. I refer to my previous cancellation request dated [original date]. If I do not receive written confirmation of cancellation within 14 days, I will lodge a complaint with the ACCC."

Step 2: lodge a complaint with the ACCC

If Chegg still does not respond, visit the ACCC website at accc.gov.au and lodge a formal complaint. Include:

• Copies of both your cancellation letters and tracking receipts
• Delivery confirmation from Australia Post or your courier
• Screenshots of your account showing the active subscription
• All payment statements and correspondence with Chegg
• A clear statement of the refund amount you are claiming

Step 3: contact your state's consumer protection authority

You can also escalate to your state or territory's consumer protection office, which has the power to investigate Chegg's conduct and enforce the ACL. Yafee recommends keeping one formal complaint as your primary avenue while keeping the ACCC complaint as backup evidence.

Summary and key takeaways

Cancelling EasyBib in Australia is straightforward if you follow the correct legal procedure. Your consumer rights under the Australian Consumer Law give you the right to cancel within 14 days of purchase and claim a refund if the service was not substantially used or does not match its description.

Send your cancellation request by tracked mail or courier to Chegg's address, keep detailed records, and monitor your account and bank statements to confirm the subscription is cancelled. If Chegg refuses, escalate to the ACCC or your state consumer protection authority.

Yafee has helped thousands of consumers cancel subscriptions and protect their rights under Australian law. Whether you are cancelling because your studies have ended, you have found a cheaper alternative, or you simply no longer need the service, this guide provides the legal framework and practical steps you need to succeed. Visit Yafee.com today for support and guidance on your cancellation journey, and remember: your consumer protections are strong, and you have the right to cancel on your terms.