How to cancel your EasyBib subscription in the UAE: a legal guide and step-by-step process

What EasyBib is and why cancellation matters

EasyBib is a citation and bibliography management platform owned by Chegg that helps you format academic references across multiple citation styles. The tool combines citation generation with grammar checking and plagiarism detection capabilities, serving students, educators, and researchers across the UAE and internationally.

EasyBib operates on a freemium model: the basic tier offers fundamental citation tools at no cost, while premium subscriptions unlock advanced plagiarism scanning, bulk formatting, and priority support. Your subscription may have served its purpose once your coursework ended, or you may have discovered free alternatives that integrate better with your workflow. Whatever your reason for cancelling, Yafee exists to guide you through the process with clarity and legal confidence.

Common reasons to cancel EasyBib

Your academic needs change. Your course may have concluded, you may have switched to a different citation management tool, or you realised the free version meets your actual requirements. Budget constraints also drive cancellation decisions. In all cases, you retain the right to terminate your subscription without penalty under UAE consumer law.

Your legal position as a UAE consumer

You are protected under UAE Consumer Protection Law (Law No. 24 of 2006), which guarantees your right to cancel subscriptions and prohibits unfair contract terms. The law mandates that service providers offer transparent billing and honour cancellation requests within a reasonable timeframe. If EasyBib (or its parent company Chegg) refuses to process your cancellation or continues charging you after termination, you can escalate to the General Authority for Consumer Protection (GACP) in your emirate. Yafee recommends retaining all cancellation confirmations, payment receipts, and correspondence as evidence should you need to file a formal complaint.

EasyBib pricing and subscription plans

Understanding your current plan and billing cycle is essential before you cancel.

Current subscription pricing in AED and USD

EasyBib publishes pricing in US dollars, but your actual charge reflects your region, app store, and payment method. If you subscribed through the Apple App Store or Google Play, you are billed in AED at the regional conversion rate set by the app store. Reviewing your account and payment statements will reveal your exact charge.

Finding your exact billing amount and cycle

Log into your Chegg account and navigate to your subscription settings to see your current plan and next billing date. If you subscribed via the Apple App Store, open the App Store, select your account profile, tap Subscriptions, and select EasyBib to view your local AED price and renewal date. For Google Play subscriptions, open Google Play, navigate to your account, select Subscriptions, and choose EasyBib. Your payment method and recent invoices will also appear in your Chegg account under billing or payment history. Yafee advises checking both your account dashboard and your payment statements because billing information sometimes appears in one place but not the other.

Should you cancel, or should you keep your subscription?

Assess whether cancellation aligns with your actual needs before taking action.

Reasons to cancel your subscription

Cancel if your coursework has finished and you no longer need advanced citation tools. Cancel if the free version of EasyBib or a competing tool meets your requirements. Cancel if you are on a tight budget and can eliminate this expense. Cancel if you have not used the service in the last 30 days and do not anticipate using it again. In all these scenarios, retaining your subscription wastes money.

Reasons to keep your subscription

Keep your subscription if you actively write essays, reports, or research papers and rely on EasyBib's grammar and plagiarism features. Keep it if you are on the annual plan and have used fewer than three months of your 12-month term, unless you can cancel and receive a pro-rata refund. Keep it if your institution or employer provides EasyBib as part of a bundle or educational license. In these cases, the service delivers measurable value.

How to cancel your EasyBib subscription

EasyBib offers three official cancellation methods, each with distinct advantages and timelines.

Method 1: cancel online through your chegg account (fastest)

Cancelling through your online Chegg account is the quickest and most reliable method. You receive immediate confirmation, and your subscription terminates at the end of your current billing cycle.

1. Visit the Chegg website and log into your account using your email and password.
   • If you have forgotten your password, click "Forgot password" on the login page and follow the email reset link.
2. Navigate to your account settings or subscription management section.
   • Look for a menu option labelled "My Subscriptions," "Billing," or "Account Settings."
3. Locate EasyBib in your active subscriptions list.
   • The interface will display your plan type (Premium, Premium Plus, or Annual) and your next billing date.
4. Select the option to cancel or manage your EasyBib subscription.
   • Chegg may offer you a retention discount; you can accept or decline and proceed to cancellation.
5. Confirm your cancellation request.
   • You will receive an on-screen confirmation message and a confirmation email. Save or print this confirmation for your records.
6. Verify that your subscription status changes to "Cancelled" or "Expires on [date]."
   • Your access to premium features will terminate at the end of your current billing period, not immediately.

Method 2: cancel by email to chegg support

If you prefer written documentation or cannot access the online system, you can submit a cancellation request via email. This method creates a formal written record and typically processes within 3-5 business days.

1. Compose a new email to [email protected] with the subject line "EasyBib Subscription Cancellation Request."
   • Ensure your subject line is clear and specific to expedite routing to the correct department.
2. Include your full name, email address associated with your EasyBib account, and your Chegg account ID.
   • Your Chegg account ID appears in your account settings or on your billing invoice.
3. State your request concisely: "I request immediate cancellation of my EasyBib subscription effective at the end of my current billing cycle."
   • Be specific about your current plan (Premium, Premium Plus, or Annual) and your next billing date if known.
4. Provide any additional information that may expedite processing, such as the date you subscribed or your most recent invoice number.
   • This information helps support staff locate your account faster.
5. Request a confirmation email once your cancellation has been processed.
   • State: "Please send me written confirmation of this cancellation request and the effective termination date."
6. Send the email and retain a copy in your records.
   • Save the email in a dedicated folder for subscription cancellations, and note the date and time you sent it.

Method 3: cancel by postal mail (slowest but formal)

For those who require the highest level of documentation, postal mail creates an official, timestamped record. This method takes 7-14 business days to process.

1. Prepare a formal cancellation letter on plain paper or letterhead.
   • Include your full name, address, email, and phone number at the top.
2. Date your letter and write a clear cancellation statement: "I hereby request cancellation of my EasyBib subscription (Account ID: [your ID], Email: [your email])."
   • Reference your specific plan type and the date you wish the cancellation to take effect.
3. Include a copy of your most recent EasyBib or Chegg invoice.
   • This document proves your subscription and accelerates verification.
4. Mail your letter and supporting documents to the Chegg postal address:
   • Chegg, Inc., Customer Service Department, San Francisco, California (or the regional office address provided on your invoice).
   • Use tracked mail or registered post to confirm delivery and obtain a receipt number.
5. Retain your postal receipt and a photocopy of the letter you sent.
   • Document the date you posted the letter and the postal tracking number.
6. Allow 10-14 business days for Chegg to receive, process, and confirm your cancellation.
   • Follow up by email if you do not receive confirmation within 14 days of posting.

Note on app store subscriptions

If you subscribed to EasyBib through the Apple App Store or Google Play, you must cancel through the app store itself, not through Chegg's website. Open your App Store or Google Play account, navigate to Subscriptions, select EasyBib, and choose "Cancel Subscription." Yafee recommends confirming the cancellation both through the app store and by sending a backup email to [email protected] to ensure no gaps in your cancellation record.

What happens after you cancel

Understand your access and billing timeline once your cancellation request is processed.

Immediate access after cancellation

Your cancellation takes effect at the end of your current billing cycle, not immediately. If you cancel on the 15th of the month and your billing date is the 20th, you retain premium access until the 20th. After that date, you revert to the free tier and lose access to advanced features such as bulk formatting, priority support, and enhanced plagiarism detection. Yafee recommends downloading any citations or documents you need before your access expires.

Refund eligibility and timelines

EasyBib does not issue refunds for partial months or unused portions of annual subscriptions. Once your billing cycle begins, the charge is non-refundable under their standard terms. However, if you cancelled within 14 days of your initial purchase and have not used the service significantly, you may qualify for a refund under UAE Consumer Protection Law. Contact [email protected] with your cancellation date and request a refund review if you believe you qualify.

Confirmation and documentation

You will receive a confirmation email stating your subscription has been cancelled and the exact date your access will terminate. Save this email permanently. If you do not receive confirmation within 3 business days of submitting your cancellation, follow up by email or check your Chegg account to verify the cancellation has been registered. Yafee advises taking screenshots of your account showing the "Cancelled" status as additional proof.

Common mistakes when cancelling EasyBib

Cancelling a subscription can feel straightforward, but many users make errors that delay processing or create billing disputes. Be aware of these pitfalls.

Assuming immediate access termination

Your subscription does not stop immediately when you click "Cancel." You retain access until the end of your current billing cycle. If you cancel but then are charged for another month, verify your cancellation was processed by checking your Chegg account status. If the charge appeared despite a confirmed cancellation, contact [email protected] with your confirmation email and request a chargeback investigation.

Cancelling through the wrong channel

If you subscribed via an app store, you must cancel through that app store. Cancelling through the Chegg website will not terminate an App Store or Google Play subscription. Conversely, if you subscribed directly on the Chegg website, cancelling through an app store will not work. Always match your cancellation method to your original subscription source.

Failing to retain confirmation documents

Do not delete your cancellation confirmation email or assume verbal confirmation is sufficient. If a dispute arises and Chegg charges you after cancellation, your confirmation email is your only proof of your cancellation request. Store confirmations in a separate email folder or cloud storage for permanent access.

Not following up within 14 days

If you do not receive cancellation confirmation within 3-5 business days of submitting your request, follow up immediately. A delay in confirmation can lead to an unexpected charge on your next billing date. Send a follow-up email to [email protected] referencing your original cancellation request and asking for status confirmation.

Your consumer rights and dispute resolution

UAE law grants you specific protections when cancelling digital subscriptions and resolving billing disputes.

Your legal position under UAE consumer protection law

Under UAE Consumer Protection Law (Law No. 24 of 2006), you have the right to cancel any subscription without penalty, provided you follow the service provider's stated cancellation procedure. Chegg and EasyBib must honour your cancellation request within a reasonable timeframe (typically 3-5 business days). You also have the right to transparent billing; any charge after you have submitted a cancellation request may constitute a breach of this law. If Chegg refuses to cancel your subscription or continues billing you after cancellation, you can file a formal complaint with the General Authority for Consumer Protection (GACP) in your emirate, which has authority to investigate and impose penalties.

If chegg refuses to cancel or continues charging

First, send a written email to [email protected] documenting your cancellation request, the date you submitted it, and any charges that appeared after your cancellation. Request a written response within 10 days. If Chegg does not respond or refuses to refund the disputed charge, you can escalate to the GACP. File a complaint at your local GACP office or online, providing your cancellation confirmation, payment receipts, and correspondence with Chegg. The GACP will investigate at no cost to you and can compel Chegg to refund charges or cancel your subscription.

Disputing unauthorised charges

If you see a charge from EasyBib or Chegg that you did not authorise, contact your bank or credit card provider immediately. Report the charge as unauthorised and request a chargeback investigation. Simultaneously, email [email protected] notifying Chegg of the disputed charge and your chargeback request. Provide your bank's reference number and ask Chegg to reverse the charge. Keep all documentation of this correspondence for the GACP should you need to file a complaint.

Comparison of cancellation methods and timelines

Each cancellation method offers different advantages depending on your urgency and preference for documentation.

Cancellation checklist

Use this checklist to ensure your cancellation is complete and documented.

• Identify your subscription source: Chegg website, Apple App Store, or Google Play.
• Log into your account and confirm your current plan type and next billing date.
• Choose your cancellation method and execute the cancellation request.
• Receive and save your cancellation confirmation email or on-screen message.
• Take screenshots of your account showing "Cancelled" or "Expires on [date]" status.
• Wait for your subscription to terminate at the end of your current billing cycle.
• Verify that no charge appears on your next expected billing date.
• If a charge appears after cancellation, dispute it immediately with your bank and Chegg.
• Store all cancellation confirmations and payment records for 12 months.
• If you encounter resistance, file a complaint with the GACP in your emirate.

Frequently encountered scenarios and solutions

Real cancellation situations sometimes require tailored advice.

Scenario: you cancelled but were charged again

Immediately check your Chegg account to confirm your cancellation was processed. If the status shows "Cancelled" or "Expires on [date]" but you were still charged, contact [email protected] with your cancellation confirmation and the unauthorised charge details. Ask for a refund and a written explanation. If Chegg does not refund within 10 business days, contact your bank to initiate a chargeback. In parallel, file a GACP complaint. Yafee recommends providing the GACP with your cancellation confirmation, the unauthorised charge receipt, and your correspondence with Chegg.

Scenario: you subscribed via app store but cannot cancel there

If your app store subscription menu does not show an active EasyBib subscription, your subscription may already be inactive. Log into your Chegg account directly to verify your subscription status. If Chegg shows an active subscription, send a cancellation email to [email protected] specifying that you subscribed via the app store and request cancellation at the Chegg level. Provide your Chegg account ID and email address. This dual approach ensures your subscription is terminated regardless of the subscription system.

Scenario: you have an annual subscription and want to cancel mid-year

You can cancel an annual subscription at any time, but EasyBib will not refund the unused portion. Your subscription will remain active until the end of your 12-month period. If your annual billing date was 1 January and you cancel on 1 July, you retain access through 31 December. If this financial loss concerns you, contact [email protected] and request a pro-rata refund based on unused time. While not guaranteed, some subscription providers grant partial refunds in cases of genuine financial hardship or service non-performance. Yafee has seen such requests succeed when supported by evidence of non-use or service failure.

Before you cancel: final considerations

Take a moment to review whether cancellation truly serves your needs.

Alternatives to cancellation

If you are cancelling due to cost, contact [email protected] and ask whether a discounted plan is available. Chegg sometimes offers retention discounts or plan downgrades. If you are cancelling because you rarely use the service, consider switching to the free tier instead, which preserves access to basic citation tools at no cost. If you are cancelling due to a missing feature, review whether that feature is available in other tools or whether the free version of EasyBib has recently been updated.

Reactivation after cancellation

You can reactivate a cancelled subscription by logging back into your Chegg account and selecting a plan. Reactivation takes effect immediately, and you will be charged at the next billing interval. Chegg may offer you a special reactivation discount if you cancelled recently. If you think you might reactivate within 3 months, consider pausing your subscription instead of cancelling, where applicable.

Summary: taking control of your subscription

Cancelling your EasyBib subscription is a straightforward process when you follow the correct steps and keep proper documentation. Use the online Chegg account method for speed and immediate confirmation. Follow up with email or postal confirmation if you prefer formal written evidence. Understand that your subscription terminates at the end of your billing cycle, not immediately. Retain all confirmations and monitor your account to ensure no unexpected charges appear after cancellation.

Your consumer rights are protected under UAE Consumer Protection Law, which gives you the absolute right to cancel without penalty. If Chegg refuses to process your cancellation or continues charging you, escalate to the General Authority for Consumer Protection in your emirate. Yafee has helped thousands of consumers cancel unwanted subscriptions with confidence, and our guides ensure you understand both the practical steps and your legal position. Visit Yafee.com for additional guides on cancelling other SaaS and digital services, and bookmark this page for future reference. Your financial control starts with taking ownership of your subscriptions.