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Frequently asked questions
Cancel New Faith Network: Step-by-Step Guide
How to cancel New Faith Network in australia and avoid unexpected charges
Why you might cancel New Faith Network
New Faith Network is a subscription streaming service that delivers Christian and family-friendly content to Australian viewers. The platform operates on a freemium model: you receive a 14-day free trial when you sign up, followed by a paid monthly or yearly membership if you choose to continue beyond that period. During signup, the service processes a verification transaction of A$0.04, then charges your first full payment on day 14 of your trial period.
Australians cancel New Faith Network for several common reasons. You may discover the content library does not match your expectations, find yourself charged for a yearly plan when you selected monthly billing, or notice unexpected debits that undermine your trust in the service. Some users report being charged after they believed they had already cancelled, which often reflects confusion around confirmation timing or system delays. Yafee has reviewed hundreds of cancellation inquiries and identified that clarity around billing cycles and clear cancellation steps resolve most disputes before they escalate.
Understanding the trial and billing cycle
Your 14-day free trial begins on the date you create your account. During this window, you experience the service without being charged, except for the small verification amount. On day 14, New Faith Network automatically debits your chosen plan from your payment method-either monthly at A$9.95 or yearly at approximately A$95. This automatic charge applies regardless of whether you actively confirmed your intention to continue; the service assumes continuation unless you explicitly cancel.
Timing is therefore critical. If you wish to avoid the first paid charge, you must cancel before day 14 of your trial expires. After that date, you enter a paid billing cycle, and any refund becomes a question of consumer law rather than an automatic entitlement.
Common reasons australians decide to cancel
Content mismatch stands as the primary cancellation driver. You may find that the platform's film and television catalogue does not align with your viewing preferences or that the breadth of titles falls short of expectations set during the trial period. Billing confusion ranks second: you may have selected monthly payments but been charged annually, or vice versa. Third, unexpected debits trigger cancellations, particularly when users notice charges they do not recall authorising. Yafee's analysis of consumer feedback also highlights that users occasionally cancel after experiencing service interruptions, unavailable content, or account access issues that prevent them from viewing purchased material.
Your consumer rights under australian law
Australian Consumer Law (ACL) protects you when you subscribe to digital services like New Faith Network, and those protections cannot be removed or weakened by the company's terms of service.
What the ACL guarantees
Under the ACL, New Faith Network must provide the service as described, at the price advertised, and without misleading information at any point during signup or billing. If the platform fails to deliver-for example, if content becomes unavailable, billing is applied incorrectly, or access is blocked-you hold the right to a remedy. That remedy can include a refund for the portion of the service you did not receive or could not use, a credit toward future billing, or cancellation without penalty.
The ACL also protects you against misleading pricing displays and unclear billing terms. If you were shown a monthly price but charged an annual amount, or if the billing frequency was ambiguous at checkout, the law supports your refund claim. The Australian Competition and Consumer Commission (ACCC) explicitly states that companies cannot contract out of these guarantees. No terms of service override your consumer rights, regardless of what fine print appears in New Faith Network's agreement.
When and how to escalate your claim
If New Faith Network refuses to cancel or refund you after you have identified a legitimate problem-billing error, service failure, or misleading information-lodge a complaint with the ACCC. Document everything before you escalate: take screenshots of your billing statements, save all emails from New Faith Network, note the exact dates you discovered the issue, and describe what went wrong in clear terms. Yafee recommends retaining these records for at least 12 months, as the ACCC may request them during an investigation.
Your legal position: You are entitled to cancel your subscription at any time. If you cancel during your trial period, you should not be charged. If you cancel after your trial ends, you may be entitled to a pro-rata refund for any unused portion of your current billing period, depending on the circumstances of your cancellation and any service failures on New Faith Network's part.
How to cancel New Faith Network
New Faith Network handles all cancellations through your online account; the company does not offer phone cancellation, so you must access your account via their website or mobile app to complete the process.
Step 1: log in to your New Faith Network account
Visit the New Faith Network website or open the mobile app on your phone or tablet. Enter your email address and password in the login fields. If you have forgotten your password, select the "Forgot Password" link and follow the email recovery steps. Once you have logged in successfully, you will be directed to your account dashboard or home screen.
Step 2: navigate to your account settings and subscription menu
From your account dashboard, locate the menu icon (usually three horizontal lines in the top-left or top-right corner). Select "Account" or "Settings" from the dropdown. You should then see a section labelled "Membership," "Subscription," or "Billing Plan." Click on this section to open your subscription details.
Step 3: locate and click the update or manage subscription option
Within your subscription section, you will see a button or link that reads "Update," "Manage," or "Edit Plan." Click this button. The system will display your current plan type (monthly or yearly), your renewal date, and your payment method. Review these details to confirm you are about to cancel the correct subscription.
Step 4: select the cancel option
After clicking "Update" or "Manage," you will be presented with plan upgrade or downgrade options. Look for a button or link that explicitly says "Cancel," "End Membership," "Pause Membership," or "Delete Account." Click on the cancel option. The system may then ask you to confirm your cancellation or may prompt you to provide feedback about your cancellation reason. Answer this feedback if prompted, but it is not mandatory for the cancellation to process.
Step 5: confirm your cancellation
New Faith Network will display a confirmation message on screen and will send a confirmation email to the address registered on your account. Check your inbox (and spam folder) for this email within five minutes of clicking cancel. The email will state the date your cancellation takes effect. If you cancelled during your free trial, your access ends immediately. If you cancelled after your paid subscription began, your access typically continues until the end of your current billing period, after which you will be unable to log in.
Step 6: keep your confirmation email as proof
Save or print the confirmation email New Faith Network sends you. This email serves as proof that you cancelled on a specific date and acts as your receipt if you later dispute a charge or need to lodge a complaint with the ACCC. Yafee strongly recommends that you take a screenshot of the confirmation email in case the company's email systems delete the message after a set period.
What happens after you cancel
Your cancellation is effective as soon as the system confirms it, but your account access and billing consequences depend on when you cancelled during your billing cycle.
If you cancelled during your free trial
Your account access ends immediately. You will not be charged any amount, including the A$0.04 verification charge if it was still pending. Your login credentials will stop working, and you will be unable to view New Faith Network content. If you wish to rejoin later, you can create a new account and receive a new 14-day free trial.
If you cancelled after your paid subscription began
Your access continues until the last day of your current billing period. For example, if you are on a monthly plan and you cancel on the 5th of the month, your access ends on the final day of that same month. You will not be charged again after your current period expires. Once your access ends, you will be unable to log in or stream content.
Refund eligibility after cancellation
New Faith Network's standard policy does not automatically refund charges for completed billing periods. However, you may be entitled to a refund under the ACL if you cancelled during your trial period but were still charged, if you were charged for a plan you did not select, or if the service failed to deliver the content or access you paid for. Yafee advises that if you believe you deserve a refund, contact New Faith Network's support team immediately and explain the reason, citing the relevant ACL protection. Keep records of all correspondence.
Pricing and plan comparison
Understanding New Faith Network's pricing structure helps you make an informed decision about whether to stay or cancel.
| Plan type | Cost | Billing frequency | Free trial |
|---|---|---|---|
| Monthly membership | A$9.95 per month | Monthly | 14 days free |
| Yearly membership | A$95.00 per year | Annual | 14 days free |
| Verification charge | A$0.04 | One-time | Applied during signup |
The yearly plan works out to approximately A$7.92 per month if you pay the full A$95 upfront, which represents a modest saving compared to the monthly plan. However, Yafee recommends that if you are uncertain whether you will keep the service beyond your trial, you select the monthly option. You avoid committing A$95 upfront and can cancel more flexibly.
Common mistakes to avoid when cancelling
Cancelling is straightforward, but small oversights can lead to confusion or unwanted charges. Most cancellation issues arise not from the cancellation process itself, but from misunderstandings about timing and what happens after you click cancel.
Confusing cancellation with account deletion
Cancelling your subscription does not delete your account or personal data. Your email address and payment information remain on file with New Faith Network until you explicitly request account deletion. If you wish to remove your account entirely, contact New Faith Network support separately and ask for account deletion; do not assume that cancelling your subscription also deletes your account. This distinction matters if you later want to rejoin, because a deleted account requires you to create a new account and may disqualify you from a second free trial.
Cancelling before checking your billing date
If you cancel mid-way through a paid billing cycle, you lose access at the end of that cycle-you do not receive a pro-rata refund for the remainder of the month or year. Before you cancel, check your next renewal date and plan accordingly. If your renewal is in two days and you do not want to be charged, cancel now; if your renewal is in 20 days, you have time to explore the service further before deciding.
Not saving your cancellation confirmation
New Faith Network sends a confirmation email after you cancel. If you delete this email or fail to save it, you will have no proof of your cancellation date if a charge appears later. Yafee recommends that you screenshot or forward the confirmation email to yourself or save it to a secure folder, even if you believe the cancellation is complete. This step takes 30 seconds and protects you against potential disputes.
Assuming cancellation stops all charges immediately
If you cancel after your trial has ended, you will see one more charge on your next billing cycle if you wait until the last day of your current period to cancel. New Faith Network's billing systems process charges automatically on your renewal date; cancelling on your renewal date does not always stop that day's charge. To avoid being charged, cancel at least three days before your renewal date. Check your confirmation email for the exact date your plan renews, and plan your cancellation accordingly.
How yafee can help you cancel subscriptions with confidence
Yafee specializes in helping Australians navigate subscription cancellations and dispute unfair charges across hundreds of digital services. If you encounter difficulty cancelling New Faith Network, receive an unexpected charge, or believe you are entitled to a refund under consumer law, Yafee can guide you through the process and provide templates for dispute letters to send to the company or the ACCC.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their consumer rights without paying excessive fees to third-party dispute services. Whether you need clarification on your legal position, help drafting a complaint letter, or advice on when to escalate to the ACCC, Yafee's contract law specialists are available to advise you.
Checklist before you cancel
Use this checklist to ensure you have completed all necessary steps before you click cancel on New Faith Network.
- Confirm your current plan type (monthly or yearly) and next billing date.
- Download or screenshot your billing history from your account, in case you need it later for a dispute.
- Check whether you cancelled during your free trial or after a paid subscription began.
- Decide whether you wish to pause your membership instead of cancelling (if that option is available).
- Log in to your account and navigate to your subscription settings.
- Click "Update" or "Manage" and select "Cancel."
- Review the cancellation confirmation message on screen.
- Wait for the confirmation email from New Faith Network.
- Save, screenshot, or print the confirmation email.
- Check your bank or credit card statement after your expected access end date to confirm no further charges appear.
Key takeaways
New Faith Network cancellation is a straightforward online process that takes fewer than five minutes to complete. You must log in to your account, navigate to your subscription settings, click "Update," and select "Cancel." The system will ask you to confirm your decision and will send a confirmation email shortly afterward. If you cancel during your 14-day free trial, you will not be charged anything. If you cancel after your trial ends, your access continues until the end of your current billing period, and you will not be charged again.
Under Australian Consumer Law, you have the right to cancel at any time and to seek a refund if New Faith Network fails to deliver the service as promised, if billing is applied incorrectly, or if the information provided at signup was misleading. If the company refuses to honour your cancellation or refund claim, you can escalate your complaint to the Australian Competition and Consumer Commission (ACCC).
Keep your cancellation confirmation email as proof, check your bank statement after your access end date to confirm no further charges appear, and contact New Faith Network's support team immediately if you notice any unexpected debits. Yafee has helped thousands of consumers cancel subscriptions and recover refunds through clear, evidence-based disputes grounded in consumer law. If you need further guidance on your cancellation, refund rights, or next steps, Yafee's contract specialists are ready to assist.
Contact and support resources
For assistance with New Faith Network cancellation, account issues, or billing disputes, contact New Faith Network directly via their support portal at help.newfaithnetwork.com. If New Faith Network does not resolve your complaint within 30 days, or if you believe your consumer rights have been breached, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or by calling 1300 302 502.
Yafee remains your trusted resource for subscription management and consumer rights guidance across Australia.
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