How to cancel Fanatiz in new zealand and protect your money

What is Fanatiz and why new zealanders subscribe

Fanatiz is a sports streaming platform specialising in South American football and related content. You can watch live matches, post-match analysis, and exclusive sports programming on your web browser, mobile phone, Roku device, or Fire Stick. The service appeals to New Zealand fans of Argentine, Chilean, and Colombian leagues who want dedicated coverage unavailable through mainstream broadcasters.

Fanatiz offers monthly and annual subscription plans, plus pay-per-view events for major fixtures and tournaments. Some new subscribers receive free trial access for a limited period, though availability and duration vary by region and current promotion. Understanding your subscription type and billing cycle is essential before you cancel, because your refund eligibility depends on these details.

Where you can access Fanatiz

You can subscribe through multiple platforms: the main Fanatiz website, Apple App Store, Google Play, Roku, or directly through supported smart TV devices. This flexibility means your cancellation method depends entirely on where you originally signed up. Yafee recommends checking your email receipts or payment history now to identify your entry point, because it determines your cancellation route and refund entitlements under New Zealand law.

Why cancellation matters for your wallet

Unlike some streaming services that let you pause your subscription, Fanatiz requires explicit cancellation to stop all billing. If you delete the app or simply stop watching, your subscription continues to charge your payment method every month or year. This automatic renewal is why understanding your exact cancellation route and timing it correctly saves you money. New Zealand consumer law protects you here, and Yafee will show you exactly how.

Fanatiz pricing in new zealand dollars

Fanatiz does not officially publish New Zealand dollar pricing on its main website. If you subscribe via the Apple App Store or Google Play, prices often display in USD by default, which creates confusion about your actual cost. Below is a table of reported pricing based on user subscriptions so you know what you are paying and what you paid historically.

Exchange rates and regional pricing shift frequently. When you cancel, confirm the exact amount you were charged on your last invoice or app store receipt. This information protects you if you need to dispute a charge or claim a refund later.

Should you cancel Fanatiz right now

Before you cancel, pause and ask yourself these questions so you do not regret the decision.

Good reasons to cancel

• You no longer watch South American football or the content no longer interests you.
• You subscribed during a free trial and do not want to pay after the trial ends.
• You are in financial hardship and need to cut discretionary spending.
• You prefer another streaming service with broader sports coverage or better value.
• You have duplicate subscriptions running at the same time, such as via both Apple and Google Play.
• You live outside New Zealand or have moved and no longer need local sports content.

Reasons to keep it (or downgrade instead)

• A major tournament or your team's key matches happen in the next 30 days.
• You subscribed on an annual plan with 9 or more months remaining; a refund is unlikely unless grounds exist under consumer law.
• You enjoy the platform but want to reduce costs; consider downgrading to the AFA Play Monthly plan instead of cancelling entirely.
• You can pause your subscription temporarily if Fanatiz offers this feature for your account type.

Yafee recommends checking your payment method and subscription status in your Fanatiz account settings or your app store account before deciding, so you have the full picture of what you are paying and when your next billing date falls due.

Your consumer rights when cancelling Fanatiz

New Zealand law protects you as a consumer through the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws apply to all subscription services, including Fanatiz.

What the law says about automatic renewals

Under the Fair Trading Act 1986, companies must be transparent about subscription terms before you pay. Fanatiz must clearly show you the price, billing frequency, and cancellation process before you complete your purchase. If Fanatiz made it deliberately hard to find cancellation information or buried the terms, you may have grounds to dispute charges or claim a refund. The Commerce Commission enforces this law in New Zealand.

Your legal position

You have the right to cancel your Fanatiz subscription at any time, provided you follow the company's stated cancellation process and give notice within the timeframe they specify. If Fanatiz does not cancel your subscription after you request it, or if they continue to charge you after cancellation, this breach of contract gives you grounds to claim a refund through your bank or credit card provider. The Consumer Guarantees Act also protects you if the service fails to deliver what was promised; for example, if Fanatiz removes content you subscribed for or blocks your access without cause. If Fanatiz refuses to refund you or respond to your cancellation request, you can escalate to the Commerce Commission or the Disputes Tribunal.

How to cancel Fanatiz in three scenarios

Your cancellation method depends entirely on where you originally subscribed. Read the scenario that matches your situation and follow the exact steps in order.

Scenario 1: you subscribed via the Fanatiz website with a credit or debit card

1. Go to play.fanatiz.com in your web browser.
   • If you are not already logged in, enter your email address and password.
2. Locate the account or settings section.
   • This is usually found in the top-right corner of the screen under your profile icon or username.
   • Click on "Account", "Settings", "Profile", or a similar option.
3. Find the subscription or membership section.
   • Look for "Subscription", "Billing", "Plans", or "My Membership".
   • This section shows your current plan, next billing date, and payment method.
4. Select the option to cancel or downgrade.
   • Click "Cancel subscription", "End membership", or "Cancel plan".
   • Fanatiz may ask why you are cancelling; you can skip this or select a reason.
   • Review any final confirmation message.
5. Confirm the cancellation.
   • Click "Yes, cancel" or similar confirmation button.
   • Fanatiz will send a confirmation email to the address on file.
   • Take a screenshot of the confirmation page or save the confirmation email.
6. Verify the cancellation within 24 hours.
   • Log back into your account and check that your subscription status now shows "Cancelled".
   • Confirm that no further billing date is listed.

Scenario 2: you subscribed via apple app store (iPhone, iPad, or mac)

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
   • Do not open Fanatiz itself; you must manage the subscription through the App Store.
2. Tap your account profile icon in the top-right corner.
   • On Mac, click your name or profile picture in the sidebar.
3. Select "Subscriptions".
   • You will see a list of all active and expired subscriptions linked to your Apple ID.
4. Tap "Fanatiz" from the list.
   • The screen shows your plan name, next billing date, and renewal date.
5. Tap "Cancel subscription" or "Edit".
   • If you see "Edit", tap it and then select "Cancel subscription".
   • Apple may ask for feedback; this is optional.
6. Confirm the cancellation.
   • Tap "Confirm" or "Yes, cancel".
   • The status changes to "Expires on [date]".
   • Apple sends a cancellation confirmation email.
7. Verify the cancellation immediately.
   • Return to the Subscriptions list and confirm that Fanatiz now shows "Expires on [date]" rather than a future renewal date.

Scenario 3: you subscribed via google play (Android phone or tablet)

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Select "Payments and subscriptions".
   • This opens your subscription management dashboard.
3. Tap "Subscriptions".
   • You will see all active subscriptions tied to your Google account.
4. Tap "Fanatiz" in the list.
   • The details screen shows your plan, price, renewal date, and payment method.
5. Tap "Cancel subscription".
   • A confirmation screen appears explaining when your access ends.
   • Google may prompt you to select a cancellation reason; this is optional.
6. Confirm the cancellation.
   • Tap "Cancel subscription" again on the confirmation screen.
   • Google sends a confirmation email to your registered address.
7. Verify the cancellation within 24 hours.
   • Return to the Subscriptions list and check that Fanatiz now shows "Expires on [date]" instead of an active renewal.

What happens after you cancel

Cancelling your Fanatiz subscription does not end your access immediately in most cases. You retain access until the end of your current billing period.

Your final access period

If you subscribe on a monthly plan and cancel on 15 June, you can still watch Fanatiz until 30 June (the end of that billing month). If you subscribe on an annual plan and cancel on 15 June, you can still watch until 14 June next year. Fanatiz will not charge you again after the cancellation date, but your access continues until your paid period expires. This gives you time to finish watching any content you want before losing access completely.

Billing and payment confirmation

Check your bank statement or app store account 5 to 7 days after you cancel. Confirm that no charge appears on the date when your next billing cycle would have occurred. If a charge does appear, contact Fanatiz immediately at [email protected] or [email protected] and ask for a refund. Keep your cancellation confirmation email and screenshots as evidence.

Account deletion (optional)

Cancelling your subscription does not delete your Fanatiz account or personal data. If you want Fanatiz to delete your account permanently, you must contact them separately. Email [email protected] or use their help centre at helpcenter.fanatiz.com and request account deletion. Fanatiz will ask you to confirm your email address and may require additional verification.

Refunds and chargebacks for Fanatiz

Your refund entitlement depends on your reason for cancelling and the time elapsed since your purchase.

When Fanatiz will grant a refund

Fanatiz does not typically refund subscription fees for cancellations made for convenience (for example, because you no longer want the service). However, you may qualify for a refund in these situations:

• You cancelled within 14 days of your first purchase and did not significantly use the service (consumer "cooling-off" rights under the Fair Trading Act).
• Fanatiz removed content you specifically subscribed for without notice or replacement.
• Fanatiz disabled your account without valid reason or violated their own terms.
• You cancelled a free trial before payment was due and Fanatiz still charged you (this is a billing error).
• You are disputing an unauthorised transaction (for example, if someone else used your account without permission).

How to request a refund

Contact Fanatiz within 30 days of the charge you dispute. Email [email protected] (for English queries) or [email protected] (for Spanish queries) with the following information:

• Your full name and email address linked to the account.
• Your subscription plan and billing period (for example, "Front Row Monthly, June 2024").
• The date and amount of the charge you are disputing.
• Your reason for requesting a refund (for example, "Cancelled within 14 days of trial start" or "Duplicate charge").
• A copy of your receipt or bank statement showing the charge.

Yafee recommends using a professional, factual tone in your email. Fanatiz typically responds within 7 to 10 business days. If they refuse your refund request and you believe you have grounds under consumer law, you can escalate to your bank or credit card provider and request a chargeback.

Bank chargeback as a last resort

If Fanatiz does not refund you after 14 days and you have clear grounds (for example, an unauthorised charge or non-delivery of service), contact your bank or credit card issuer. Request a "chargeback" or "dispute". Your bank investigates and reverses the charge if your claim is valid. This is a formal dispute process regulated by your payment provider and protected under the Credit Contracts and Consumer Finance Act 2003. Keep all emails, screenshots, and receipts as evidence for your bank.

Common mistakes when cancelling Fanatiz

Cancellation is straightforward if you follow the steps, but a few pitfalls can cost you money or leave you confused. Here is what to avoid.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Fanatiz app from your phone or device does not cancel your subscription. Your Fanatiz account and billing remain active, and you continue to be charged. You must cancel through the website, Apple App Store, or Google Play-not by deleting the app. Check that your subscription status shows "Cancelled" in your account settings before you consider the job done.

Mistake 2: forgetting to confirm the cancellation immediately

After you click "Cancel subscription", take a screenshot of the confirmation page and save the confirmation email. Some users forget this step and later cannot prove they cancelled, especially if a billing dispute arises. Yafee recommends logging back into your account 24 hours later to verify that your subscription status has changed to "Expired" or "Cancelled".

Mistake 3: cancelling too close to your billing date

If you cancel on 28 June and your billing date is 30 June, you may still be charged on 30 June because your cancellation request was processed after the billing cycle began. To avoid a surprise charge, cancel at least 5 business days before your next billing date. Your subscription details always show the exact date of your next charge.

Mistake 4: using outdated contact methods

Fanatiz does not maintain a physical mailing address in New Zealand for cancellations. Contact them only by email ([email protected] for English or [email protected] for Spanish) or through the help centre at helpcenter.fanatiz.com. Using incorrect email addresses or contacting through social media can delay your cancellation.

Mistake 5: not checking your app store account if you subscribed through an app

If you subscribed through Apple App Store or Google Play, you cannot cancel through the Fanatiz website. You must cancel through your app store account, as shown in Scenarios 2 and 3 above. Trying to cancel through the Fanatiz website when your subscription is managed by Apple or Google may leave you active and still charged.

When to contact Fanatiz support

You need to contact Fanatiz directly if one of these situations applies to you.

Contact Fanatiz if you cannot cancel through your app store

If the "Cancel subscription" button is missing from your Apple App Store or Google Play account, or if the button is greyed out, email Fanatiz at [email protected]. Provide your account email, current plan, and a screenshot showing the subscription in your app store account. Fanatiz support can cancel the subscription manually on their end.

Contact Fanatiz if you are charged after cancellation

If a charge appears on your payment method after your cancellation date, contact Fanatiz immediately. Email [email protected] with your cancellation confirmation email, screenshots, and the date and amount of the unexpected charge. Ask for a refund and an explanation. Keep this email for your records. If Fanatiz does not respond within 10 business days, escalate to your bank.

Contact Fanatiz if you are trying to get a refund

Email [email protected] and explain your reason clearly. Include your account email, the billing period in question, and any relevant receipts or screenshots. State whether you are requesting a refund for a free trial that was charged, a duplicate subscription, or an unauthorised charge. Fanatiz support typically responds within 5 to 10 business days.

Fanatiz contact information

Email for English queries: [email protected]. Email for Spanish queries: [email protected]. Help centre: helpcenter.fanatiz.com. Fanatiz does not operate a New Zealand phone line, so email is your primary support method.

Comparison: Fanatiz versus other sports streaming options in new zealand

If you are cancelling because Fanatiz does not meet your needs, consider how it compares to other sports streaming services available in New Zealand.

Spark Sport and ESPN+ offer broader sports coverage at similar or lower cost. Neon is simpler to cancel and offers a longer free trial. If you cancelled Fanatiz because you want rugby or NRL coverage, Spark Sport is your best alternative. If you want international football, ESPN+ is a strong option.

Cancellation checklist for Fanatiz

Use this checklist to ensure you have completed every step correctly.

• I have identified where I subscribed (Fanatiz website, Apple App Store, Google Play, Roku, or smart TV).
• I have logged into the correct platform and located my subscription settings.
• I have clicked "Cancel subscription" and confirmed the cancellation.
• I have taken a screenshot of the confirmation page.
• I have saved the cancellation confirmation email from Fanatiz, Apple, or Google.
• I have logged back in within 24 hours and verified that my subscription status shows "Cancelled" or "Expires on [date]".
• I have checked my bank statement 7 days after cancellation to confirm no new charge appears.
• I have noted the date of my final access (usually the end of your current billing month).
• If charged after cancellation, I have emailed Fanatiz at [email protected] with proof of cancellation and requested a refund.
• If Fanatiz did not refund me after 14 days, I have contacted my bank to dispute the charge.

Summary and next steps

Cancelling Fanatiz is straightforward when you follow the correct method for your subscription type. Whether you subscribed via the Fanatiz website, Apple App Store, or Google Play, the process takes under 5 minutes. The key is to cancel through the exact platform where you signed up, confirm the cancellation immediately, and verify that no charge appears on your next billing date.

Your consumer rights under the Fair Trading Act 1986 and Consumer Guarantees Act 1993 protect you if Fanatiz fails to honour your cancellation request or continues to charge you after you cancel. If a dispute arises, escalate to your bank first, then to the Commerce Commission if needed.

Yafee has helped thousands of New Zealand consumers cancel streaming subscriptions and recover unauthorised charges by following this guide. Visit Yafee.com today for step-by-step cancellation guides for other services, refund templates, and consumer rights resources specific to New Zealand. Whether you are cancelling because you have found a better service, because finances are tight, or because you simply no longer watch South American football, Yafee provides the legal framework and practical steps to cancel with confidence.