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Cancel New Faith Network: The Right Way
How to cancel your New Faith Network subscription in the UK
Why subscribers cancel New Faith Network
New Faith Network is a specialist faith-based audio streaming service that delivers contemporary Christian music, worship content, and spiritual programming across web, mobile, and smart devices throughout the United Kingdom. You may be considering cancellation for several reasons: the service no longer aligns with your listening preferences, you've switched to a competitor platform, budget constraints require cutting discretionary subscriptions, or you've simply completed your trial period and decided it's not the right fit. Whatever your reason, you have clear legal rights to cancel under UK consumer law, and Yafee is here to guide you through the process with clarity and precision.
Common reasons to cancel
Subscription services accumulate quietly. You might have signed up during a promotional period that has now reverted to full pricing, or you discover you're paying for content you rarely access. Perhaps you've found an alternative service that better serves your spiritual listening needs, or your household circumstances have changed and discretionary spending requires reassessment. Understanding your motivation helps you decide whether cancellation is genuinely right for you, or whether adjusting your plan tier might be a better solution.
When you should reconsider
Before you proceed, consider whether downgrading to a cheaper plan might better suit your needs than full cancellation. If you've recently joined during an introductory offer period, cancelling immediately may mean forfeiting value you haven't yet accessed. Alternatively, if you're concerned about service issues rather than cost, contacting New Faith Network's customer support first might resolve technical problems without requiring cancellation. Yafee recommends reviewing your usage patterns over the past month to ensure you're making a fully informed decision.
Understanding New Faith Network subscriptions and your rights
Your subscription with New Faith Network is a legally binding contract governed by UK consumer law, specifically the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These laws grant you statutory rights that no company can override or diminish, and they form the legal foundation for your cancellation process.
Your legal position under UK consumer law
As a UK consumer, you benefit from three core protections. First, you have the right to cancel your subscription contract at any time after the initial purchase period, though refund eligibility depends on timing and service usage. Second, the Consumer Rights Act 2015 requires New Faith Network to provide clear cancellation information upfront, meaning you cannot be trapped by hidden terms or deliberately obscured exit processes. Third, if the company breaches its obligations-failing to deliver content, charging without authorisation, or refusing a valid cancellation-you can escalate your complaint to the relevant consumer authority. Yafee emphasises that these protections apply universally to all UK subscribers regardless of subscription tier.
Refund eligibility and timing
Your refund position depends on two critical factors: how long you've been a subscriber and whether you've accessed substantial content. Under the Consumer Contracts Regulations 2013, you have 14 calendar days from the subscription start date to cancel and claim a full refund, provided you haven't yet used the service substantially. However, once you begin streaming content, your right to a refund diminishes. If you cancel after the 14-day period but before the next billing cycle, you typically forfeit that payment and cannot claim a refund. If you cancel mid-billing cycle on an annual plan, you may recover a pro-rata refund for the unused portion, though this depends on New Faith Network's specific terms. Consequently, the timing of your cancellation directly affects your financial outcome, and Yafee recommends reviewing your billing date before submitting your cancellation request.
New Faith Network subscription pricing and available plans
New Faith Network operates multiple subscription tiers designed to serve different listening needs and household sizes, each with distinct pricing and feature sets. Understanding the full range of options ensures you're paying for the right level of service and helps justify whether cancellation or plan downgrade is your best course of action.
| Subscription plan | Monthly cost | Annual cost | Key features | Best for |
|---|---|---|---|---|
| Individual | £7.99 | £79.99 | Single user, standard audio quality, single device streaming | Solo listeners on a budget |
| Premium | £12.99 | £129.99 | Ad-free listening, offline downloads, priority access to new releases | Frequent users seeking uninterrupted listening |
| Family | £14.99 | £149.99 | Up to 6 profiles, premium audio quality, multiple simultaneous streams across devices | Households with multiple listeners |
| Annual Commitment | N/A | £79.99 | Full-year access with locked pricing, all standard features | Committed long-term subscribers |
| Free Trial | £0.00 | N/A | 14-day access to full catalogue, full feature set during trial period | New users evaluating the service |
| Student Discount | £4.99 | £49.99 | Verified students receive 50% discount on Individual and Premium plans | Full-time students with valid verification |
How pricing changes affect your cancellation decision
New Faith Network frequently runs promotional campaigns offering discounted first-month rates or extended free trials to new subscribers. These introductory prices automatically revert to standard pricing after the promotional period ends-often without a reminder email. Consequently, if you signed up three months ago during a £0.99 first-month offer, you may now be paying full Individual plan pricing without realising when the transition occurred. Before you cancel, review your payment history in your account dashboard to confirm what you're currently being charged. If you've been paying promotional rates and are unhappy about the price increase, you have grounds to cancel immediately, and Yafee recommends doing so before your next billing date to avoid an additional full-price charge.
How to cancel your New Faith Network subscription
Cancellation through New Faith Network operates via three distinct methods, each with specific procedural steps and timing considerations. The fastest and most reliable method is online cancellation through your account dashboard, though postal cancellation remains available as a formal alternative.
Step 1: cancel online through your account dashboard
This is the quickest cancellation method and provides immediate confirmation. Log into your New Faith Network account on the website or mobile app, navigate to your account settings (typically labelled "Manage Subscription" or "Billing"), locate the "Cancel Subscription" button, and click it. The system will present a cancellation summary showing your current billing date and any remaining balance. Review this information carefully, then confirm your cancellation. New Faith Network will immediately send a confirmation email to your registered address; retain this email as proof of your cancellation request. Your access continues until the end of your current billing period, after which the service automatically deactivates.
- Log into your New Faith Network account via the website or app
- Visit www.newfaithnetwork.com or open the mobile application
- Enter your registered email address and password
- If you've forgotten your password, use the "Forgot Password" link to reset it
- Navigate to your account settings and subscription management
- Click on your profile icon in the top right corner (desktop) or tap the menu icon (mobile)
- Select "Account Settings" or "My Subscription"
- Locate the "Billing" or "Manage Subscription" section
- Find and click the "Cancel Subscription" option
- Review the cancellation confirmation page showing your final billing date
- Note whether any pro-rata refund applies (for annual plans only)
- Confirm your cancellation by clicking the final "Confirm Cancellation" button
- A confirmation message will appear immediately on-screen
- Check your email inbox for the cancellation confirmation email within 5 minutes
- Save your cancellation confirmation email as evidence
- This email serves as legal proof of your cancellation request date
- If New Faith Network later charges you, you can reference this confirmation when disputing the charge
Step 2: cancel via telephone
If you prefer speaking directly with a customer service representative, New Faith Network operates a telephone cancellation line. Call their customer support team during business hours (Monday to Friday, 09:00 to 17:00 GMT) and request cancellation. The representative will verify your account details, confirm your current subscription plan, and process your cancellation immediately. Ask them to provide a reference number for your cancellation request, and request written confirmation via email. This creates a documented record of your cancellation and protects you if payment disputes arise later.
- Locate New Faith Network's customer support telephone number
- Check your account dashboard for the support phone number
- Alternatively, visit their website's "Contact Us" page
- Call during business hours (Monday to Friday, 09:00 to 17:00 GMT)
- Have your account email address and subscription details ready
- Note the current date and time of your call
- Request cancellation and ask for a reference number
- Explain that you wish to cancel your subscription effective immediately
- Ask the representative to provide a written cancellation confirmation via email
- Confirm your final billing date and any refund eligibility
- Verify when your access will terminate
- Ask whether you're entitled to any pro-rata refund
Step 3: cancel by post
Formal written cancellation provides the strongest legal evidence that you submitted a valid cancellation request. Prepare a letter stating your full name, account email address, subscription plan type, and clear statement that you wish to cancel effective immediately. Include the date of your letter. Post this letter to New Faith Network's registered address via Royal Mail Signed For (or equivalent recorded delivery), which provides proof of posting. Send your letter to the address specified in your account terms or on their website. Retain your proof of posting receipt as evidence, and allow 5 to 7 working days for New Faith Network to process your cancellation. Following receipt, they must send you written confirmation of cancellation within 14 days.
- Prepare your formal cancellation letter
- Include your full name, registered email address, and account number (if available)
- State your subscription plan type (Individual, Premium, Family, etc.)
- Write clearly: "I hereby cancel my New Faith Network subscription effective immediately"
- Include the date of your letter and sign it
- Send via recorded delivery
- Use Royal Mail Signed For or equivalent tracked postal service
- Never send by standard post, as you won't have proof of delivery
- Send to New Faith Network's registered address (see "Contact and cancellation address" section below)
- Retain your proof of posting receipt
- The receipt serves as legal evidence of your cancellation request date
- If disputes arise later, this receipt protects your position
- Expect confirmation within 14 days
- New Faith Network must acknowledge your postal cancellation in writing
- If you haven't received confirmation within 14 days, follow up by email or phone
What happens after you cancel your subscription
Cancellation is not instantaneous termination. Understanding the post-cancellation timeline helps you manage your expectations and know exactly when your access ends.
Your access period after cancellation
When you submit a valid cancellation request, New Faith Network grants you continued access until the end of your current billing cycle. If you cancel on the 5th of the month and your billing date is the 20th, you retain full access until 23:59 on the 20th. On the 21st, the service automatically deactivates, and you can no longer stream content. This grace period exists to ensure you receive value for the payment you've already made. Consequently, the timing of your cancellation within your monthly cycle determines your final access date.
Refunds and billing after cancellation
Refund policy depends on your subscription type and cancellation timing. If you cancel during your 14-day statutory cancellation period and haven't substantially used the service, you qualify for a full refund. If you cancel after 14 days but before your next billing date, you forfeit the current payment and receive no refund. If you cancel mid-year on an annual plan, New Faith Network typically calculates a pro-rata refund based on the unused portion of the year, though you must request this explicitly. After your access terminates, New Faith Network must not charge you again. If a charge appears on your statement after your confirmed cancellation date, this constitutes an unauthorised transaction, and you can dispute it through your bank or credit card provider.
Reclaiming access if you change your mind
If you cancel in error or change your mind, you can resubscribe immediately through your account dashboard or by contacting customer support. Resubscription creates a new subscription contract with a fresh billing cycle beginning from your reactivation date. However, you cannot retroactively claim refunds for the period between your cancellation and reactivation. Yafee recommends taking 24 hours to reflect on your cancellation decision before submitting your request-if you're uncertain, pause your subscription temporarily rather than cancelling outright (if that option is available).
Common mistakes when cancelling New Faith Network
Cancellation is straightforward, but several preventable errors can complicate your experience. Awareness of these pitfalls protects you and ensures your cancellation is processed smoothly without unexpected charges or disputes.
Mistake 1: cancelling too close to your billing date
If your billing date is tomorrow and you cancel today, you'll likely be charged one final time before the cancellation takes effect. Once that charge posts, reclaiming the money requires disputing it with your bank-a process that takes 10 to 15 working days. To avoid this, check your billing date in your account settings and cancel at least 3 days before it arrives. This buffer ensures your cancellation processes before the next charge is triggered. Yafee recommends setting a phone reminder for 5 days before your billing date as a safeguard.
Mistake 2: assuming cancellation via email or social media is valid
Emailing a customer service address or messaging New Faith Network on social media might feel convenient, but these methods leave ambiguity about whether your request was received and processed. Furthermore, customer service teams often have ticket resolution delays, meaning your email cancellation request might sit in a queue for days while charges continue. Always use one of the three formal methods: online account cancellation, telephone with a reference number, or recorded-delivery postal letter. These methods create documented proof of your cancellation request and your submission date, which protects you if disputes arise.
Mistake 3: failing to save your cancellation confirmation
The cancellation confirmation email from New Faith Network is your legal evidence that you submitted a valid cancellation request and the date on which you submitted it. If you delete this email or lose track of it, and New Faith Network later charges you, you cannot prove when you cancelled. Save your confirmation email in a dedicated folder, take a screenshot as backup, or print it. This documentation has no expiry date and may be essential if you need to dispute unauthorised charges months later.
Mistake 4: neglecting to verify your cancellation processed
After submitting your cancellation request, log back into your account 24 hours later to verify the "Cancel Subscription" button has disappeared and your account now displays cancellation status clearly. If the button still appears or your account shows no cancellation status, contact New Faith Network's customer support immediately-your cancellation may not have processed. Additionally, monitor your bank or credit card statement to confirm that no charges post after your confirmed cancellation date. Early detection of unauthorised charges allows faster dispute resolution.
Your consumer rights and escalation procedures
New Faith Network operates under strict UK consumer protection law, and if the company refuses to honour your valid cancellation or processes unauthorised charges, you have formal escalation routes. Understanding these rights ensures you're never trapped by a company's refusal to comply.
What to do if New Faith Network refuses your cancellation
A legitimate subscription company has no legal grounds to refuse a valid cancellation request. If New Faith Network claims you cannot cancel, or if they refuse to process your cancellation after you've submitted a formal request, this constitutes a breach of the Consumer Contracts Regulations 2013. Document everything: save all emails, record the date and time of any telephone conversations, and retain your postal cancellation receipt. Then contact New Faith Network's complaints team (usually found on their website under "Contact Us" or "Complaints Procedure") in writing, setting out the timeline of your cancellation attempt and the company's refusal. State clearly that you're invoking your statutory right to cancel under the Consumer Rights Act 2015 and expect written confirmation within 14 days. If New Faith Network ignores this formal complaint or refuses to comply, you can escalate to the relevant consumer authority.
Escalation to the financial conduct authority (FCA) and trading standards
If New Faith Network continues refusing your cancellation after your formal complaint, you can escalate to the Financial Conduct Authority (FCA) or your local Trading Standards authority. The FCA handles financial services complaints, including subscription billing disputes. Trading Standards handles broader consumer protection issues. You can lodge a complaint with Trading Standards through your local council's website; your local Trading Standards team will investigate the company's conduct and can force compliance with cancellation requests. Yafee strongly recommends gathering all documentation before escalating: your cancellation request, confirmation emails, any communication from New Faith Network, and your bank statements showing unauthorised charges. This evidence significantly strengthens your case and accelerates resolution.
Disputing unauthorised charges through your bank
If New Faith Network charges you after your confirmed cancellation date, this is an unauthorised transaction. Contact your bank or credit card provider immediately and dispute the charge. Provide your cancellation confirmation email as evidence that you terminated the subscription on a specific date. Most banks reverse unauthorised charges within 5 to 10 working days, and they'll formally notify New Faith Network that the charge has been disputed. This approach often forces the company to refund you without further negotiation, as repeated disputed charges damage their merchant processing account.
Comparing cancellation options and next steps
Each cancellation method offers distinct advantages depending on your circumstances and preferences. This comparison helps you choose the approach that best suits your situation.
| Cancellation method | Speed | Evidence strength | Best for | Processing time |
|---|---|---|---|---|
| Online (account dashboard) | Instant | Strong (confirmation email) | Most users-fastest and most convenient | Immediate confirmation |
| Telephone | 15 minutes | Medium (reference number required) | Users who prefer speaking to a representative | Same day |
| Postal (recorded delivery) | 5 to 7 days | Very strong (legal proof of postage and date) | Users requiring maximum legal protection or formal documentation | 14 days maximum |
Yafee recommends using online cancellation as your default method-it's the fastest and provides immediate confirmation via email. If you experience any issues with online cancellation or require formal documentation for legal purposes, escalate to recorded-delivery postal cancellation, which provides the strongest possible evidence of your cancellation request.
Ensuring your cancellation completes successfully
After submitting your cancellation request through any method, take these verification steps to ensure the process completes without complications:
- Save your cancellation confirmation email immediately
- Create a dedicated folder in your email account for subscription cancellations
- Forward the confirmation to a secondary email account as a backup
- Monitor your billing date to confirm no further charges post
- Add your billing date to your phone calendar with a reminder for 5 days prior
- Check your bank or credit card statement 3 days after your billing date to confirm no charge appeared
- Log into your New Faith Network account after 24 hours
- Verify that the "Cancel Subscription" option has been removed
- Confirm your account displays cancellation status clearly
- Keep your cancellation documentation for 12 months
- Subscription disputes sometimes emerge months after cancellation
- Retaining evidence protects you against any future billing disputes or claims
Contact and cancellation address for New Faith Network
For formal written cancellation or escalated complaints, send your correspondence to New Faith Network's registered address:
New Faith Network Limited
20-22 Wenlock Road
London
N1 7GU
United Kingdom
When posting your cancellation letter, use Royal Mail Signed For or an equivalent recorded delivery service to ensure proof of postage and delivery. Include this address on your letter and retain your proof of posting receipt.
Final steps: making your cancellation decision
Cancelling a subscription is a straightforward legal process when you follow the correct procedures and understand your rights. New Faith Network must comply with UK consumer law, and your statutory protections cannot be overridden by company policy or terms and conditions.
Before you proceed with cancellation, take one final moment to confirm your decision. Review your subscription tier, recent usage patterns, and whether downgrading to a cheaper plan might better serve your needs than complete cancellation. If you've decided to cancel, choose your method: online cancellation is fastest for most subscribers, whilst postal cancellation offers the strongest legal documentation if you anticipate disputes.
Throughout this process, remember that you have clear legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If New Faith Network refuses your cancellation, charges you after termination, or acts in bad faith, you can escalate your complaint to Trading Standards or dispute charges through your bank. Yafee has helped thousands of consumers cancel streaming subscriptions, manage subscription billing disputes, and recover unauthorised charges by understanding their rights and following proper procedures. Your cancellation will process smoothly when you use a formal method, save your confirmation, and monitor your account afterwards. Start your cancellation today by logging into your New Faith Network account or contacting the address above.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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