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Cancel Epix: Your Step-by-Step Guide
How to cancel mGM+ (formerly Epix) in new zealand and protect your rights
What is mGM+ and why you might want to cancel
MGM+, formerly known as Epix, is a subscription streaming service that delivers films, television series and original programming to viewers across multiple platforms. The service operates through different distribution channels depending on how you subscribed-directly via the MGM+ app, through Apple, Google Play, Amazon Prime Video Channels, Roku, or your television provider. Understanding which platform hosts your subscription is the first step toward cancelling smoothly, and Yafee is here to guide you through every stage of that process.
Understanding the service and your subscription
MGM+ offers a rotating catalogue of movies, television shows and exclusive original content produced by Metro-Goldwyn-Mayer. Your access depends entirely on the subscription method you chose. If you signed up through Apple's App Store, you cancel through Apple. If you subscribed via Amazon Prime Video Channels, Amazon processes your cancellation. This fragmented approach means there is no single "cancel" button for all subscribers-the platform you used matters enormously.
Many New Zealand subscribers discover this only when they try to cancel and find themselves navigating the wrong system entirely. Yafee has helped thousands of New Zealand consumers avoid this frustration by mapping out exactly which platform controls each cancellation method, so you know precisely where to go.
Common reasons to cancel mGM+
You might cancel because you have finished watching the content that attracted you, your household has consolidated streaming services to reduce costs, the monthly subscription no longer fits your budget, or you are trying out a trial offer that you do not intend to renew. Whatever your reason, your right to cancel is absolute-and it should be straightforward to exercise. Yafee ensures you understand your options from the outset.
Your consumer rights when cancelling mGM+ in new zealand
New Zealand law protects you when you cancel a subscription service, and knowing these rights puts you in complete control of your account and finances.
Consumer guarantees act protections
Under the Consumer Guarantees Act 1993, you have the right to receive services of acceptable quality. If MGM+ fails to deliver on its promises-such as promised content not being available, consistent streaming failures, or account access problems-you can raise a formal dispute and potentially claim a refund or penalty-free cancellation. This legal protection is separate from your general cancellation right; it acts as a safety net if the service itself fails to meet acceptable standards.
The Commerce Commission, New Zealand's consumer authority, oversees breaches of the Consumer Guarantees Act and unfair contract terms. If MGM+ refuses to process your cancellation or reverses it without your consent, you can escalate a complaint to the Commerce Commission at www.comcom.govt.nz. Yafee recommends documenting all cancellation attempts, confirmation emails and any refusal messages before escalating to the regulator.
Your right to cancel and what happens next
You have an unconditional right to cancel your MGM+ subscription at any time. Cancellation does not automatically trigger a refund for the current billing period-most platforms retain payment for the month in which you cancel-but your access continues until the end of that paid cycle. This is standard industry practice and complies with New Zealand consumer law, provided the terms were transparent when you subscribed.
If you subscribed through a third-party platform like Apple or Google and that platform has its own refund window (typically 14 to 48 hours after purchase), you may be able to claim a refund through that platform's dispute process, not through MGM+ directly. Yafee recommends checking the specific platform's refund policy before assuming you have lost the payment.
Your legal position
You are entitled to cancel without penalty at any time. Your paid access continues until the end of the billing period in which you cancel. If the service breaches the Consumer Guarantees Act, you may pursue a refund through the Commerce Commission. If a third-party platform (Apple, Google, Amazon) processes your subscription, that platform's cancellation and refund policies apply-not MGM+ policies alone.
How to cancel mGM+ step-by-step by platform
Your cancellation method depends entirely on which platform controls your subscription, so identify your subscription source first and then follow the corresponding steps.
Cancelling through apple (iPhone, iPad, mac)
- Open the Settings app on your Apple device and tap your name at the top of the screen
- Select "Subscriptions" from the menu
- Find MGM+ in the list of active subscriptions
- Tap "Cancel Subscription" and confirm your choice when prompted
- Apple will display a cancellation confirmation; take a screenshot for your records
Your access continues until the end of your current billing cycle. Apple processes all cancellations immediately and does not allow MGM+ to reverse them without your explicit consent.
Cancelling through google play (Android devices)
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions" and then "Subscriptions"
- Find MGM+ in your active subscriptions list
- Tap "Cancel subscription" and follow the on-screen prompts to confirm
- Google will email you a cancellation confirmation within minutes
Your MGM+ access ends at the end of your paid billing period. Google processes cancellations immediately and maintains a permanent record you can retrieve from your account history.
Cancelling through amazon prime video channels
- Log in to your Amazon Prime Video account on any web browser
- Navigate to "Account" and select "Your Subscriptions"
- Find MGM+ under "Channels" and click "Manage" next to it
- Click "Cancel Channel" and confirm your choice
- Amazon will display a confirmation screen and send a confirmation email
Your subscription access continues until the end of the current billing cycle. Amazon does not process refunds for partial months, but you retain access for the full period you have paid.
Cancelling through roku
- Go to the Roku website (roku.com) and sign in to your account
- Navigate to "Subscriptions" in your account settings
- Find MGM+ and click on it to view details
- Click "Cancel subscription" and confirm your choice
- Roku will email you a confirmation receipt immediately
Your MGM+ access continues until the end of your current paid month. Roku maintains all cancellation records in your account for future reference.
Cancelling a direct mGM+ subscription
- Log in directly to the MGM+ app or website using your account credentials
- Navigate to "Account Settings" or "My Account" (location varies by device)
- Select "Subscription" or "Billing" from the menu
- Choose "Cancel Subscription" and follow the on-screen prompts
- MGM+ will display a cancellation confirmation; take a screenshot immediately
- Check your email for a confirmation message within 24 hours
Direct MGM+ cancellations are less common in New Zealand, as most subscribers access the service through third-party platforms. If you are unsure whether your subscription is direct or platform-based, log into the MGM+ app itself-if you can navigate to account settings and see a "Cancel Subscription" option, your subscription is direct with MGM+.
Cancelling through your television provider
- Contact your TV provider's customer service team by phone, online chat or in-person visit
- Inform them you want to cancel the MGM+ add-on to your package
- The provider will process the cancellation and confirm the end date in writing
- Request written confirmation of the cancellation date via email
- Verify that MGM+ access stops on the confirmed date
Television provider cancellations often require direct contact, as online account portals do not always display streaming add-ons. Document the name of the customer service representative and the time of your call for future reference if disputes arise.
What happens after you cancel mGM+
Cancellation is not the end of your relationship with MGM+-understanding the post-cancellation period protects you from unexpected charges and confusion.
Access and billing after cancellation
You retain full access to MGM+ until the end of your paid billing cycle, even after you have cancelled. If you cancel on 15 March and your billing date is 1 April, you can continue streaming until 31 March. Your subscription does not renew after that date. The platform you cancelled through will not charge you again unless you reactivate the subscription deliberately.
Check your payment method after the final billing date has passed. If a charge appears after cancellation, contact the platform immediately-Apple, Google, Amazon and Roku all offer dispute resolution for unauthorised charges. Yafee advises keeping cancellation confirmation emails and screenshots for at least three billing cycles after cancellation, as payment disputes can take time to resolve.
Reactivating your subscription
If you change your mind, you can reactivate your MGM+ subscription through the same platform at any time. Reactivation uses the same payment method on file and restarts billing from the date of reactivation. No penalty applies for cancelling and reactivating, but you will lose any promotional rates you had previously negotiated.
Refunds and getting your money back
MGM+ does not offer refunds for partial billing periods as a matter of course, but specific refund windows exist depending on your subscription platform and circumstances.
Refund eligibility by platform
| Platform | Refund window | How to claim | Likelihood |
|---|---|---|---|
| Apple App Store | 14-48 hours after purchase | App Store refund request or Contact Us form | High if within window |
| Google Play | 48 hours after purchase (first claim only) | Google Play refund request in app or web | High if within window |
| Amazon Prime Video Channels | 24 hours after charge (varies by subscription date) | Contact Amazon customer service or account refund request | Moderate if within window |
| Roku | No standard refund window | Escalate to Roku customer service with justification | Low |
| Direct MGM+ subscription | No standard refund window | Contact MGM+ support; escalate to Commerce Commission if refused | Low unless service failure |
| Television provider | Varies by provider; typically 7-14 days | Contact provider customer service directly | Moderate; depends on provider policy |
How to request a refund
If you cancelled within the refund window applicable to your platform, submit a refund request immediately. Apple and Google offer automated refund tools in their account settings. Amazon requires contact with customer service. For Roku and direct MGM+ subscriptions, email customer support with your account number, subscription start date and reason for the refund request. Keep your cancellation confirmation email and any payment receipts as evidence.
Yafee recommends submitting refund requests within 48 hours of cancellation, as most platforms prioritise recent claims. If a platform refuses your refund and the service genuinely failed to meet acceptable standards under the Consumer Guarantees Act 1993, you can escalate to the Commerce Commission at www.comcom.govt.nz with evidence of the service failure and the refusal.
Pricing, subscription costs and whether you should cancel
Understanding MGM+ subscription costs helps you decide whether cancellation aligns with your budget and viewing habits.
Current mGM+ pricing in new zealand
| Subscription type | Monthly cost (NZD) | Billing cycle | Content access |
|---|---|---|---|
| MGM+ Direct (standalone app) | $17.99 | Monthly (auto-renew) | Full catalogue |
| Apple in-app subscription | $17.99 (NZD equivalent) | Monthly (auto-renew) | Full catalogue |
| Amazon Prime Video Channel add-on | $17.99 (or bundled pricing) | Monthly (auto-renew) | Full catalogue |
| Google Play subscription | $17.99 (NZD equivalent) | Monthly (auto-renew) | Full catalogue |
| Roku Channel add-on | $17.99 (or bundled) | Monthly (auto-renew) | Full catalogue |
| Television provider package add-on | $15-$24.99 (varies by provider) | Monthly with TV billing | Full catalogue |
Prices in the table above are current as of 2026 and may change. MGM+ does not offer annual billing discounts in New Zealand, so monthly costs are your only option. If you subscribed through a promotional offer or trial period, your cost may differ from the standard rate shown above.
Is cancellation the right choice for you?
Cancel MGM+ if you have exhausted the content that attracted you to the service, you are consolidating streaming subscriptions to reduce household costs, or you can access the same films through another service you already pay for. Keep your MGM+ subscription if you watch at least two films per month on average, you enjoy the original series the platform produces, or you are using a promotional trial period that you have not yet finished exploring.
If cost is your concern, contact MGM+ support before cancelling to ask whether promotional rates are available for existing subscribers-some platforms offer discounted periods to customers at risk of leaving. Yafee has found that direct negotiation with customer service teams sometimes results in temporary rate reductions or extended trial periods.
Common mistakes to avoid when cancelling mGM+
Cancellation is straightforward, but small errors can lead to continued billing, lost refunds or unexpected account reactivations-so take care to avoid these common pitfalls.
Mistaking app deletion for cancellation
Deleting the MGM+ app from your device does not cancel your subscription. Your account remains active and will renew at your next billing date. You must cancel through the platform's account settings or subscription management portal before deleting the app. Many New Zealand subscribers discover this mistake only when an unexpected charge appears on their payment method weeks later.
Cancelling through the wrong platform
If you subscribed through Amazon Prime Video Channels but attempt to cancel through the MGM+ app directly, the cancellation will not process correctly. The MGM+ app may not display your subscription status accurately because Amazon controls the billing relationship. Always identify your subscription source first-check your payment method history or email confirmation receipts-and then cancel through that specific platform.
Forgetting to confirm cancellation in writing
Some platforms require you to confirm cancellation through a follow-up email or link sent to your inbox. If you skip this confirmation step, your cancellation request sits in limbo and never processes. Check your email immediately after attempting cancellation and click any confirmation links or reply with the confirmation code provided.
Not recording your cancellation proof
Take a screenshot of every cancellation confirmation screen and save the confirmation email from the platform. If a charge appears after cancellation, you will need this proof to dispute it with the platform or your bank. Yafee recommends storing cancellation confirmations for at least three billing cycles-most payment disputes resolve within 90 days of the disputed charge.
Cancelling days before your billing date
If you cancel three days before your billing date, you will still be charged for the next month because the billing cycle has already initiated. Check your billing date (visible in your account settings) and cancel at least five to seven days after your most recent charge to ensure you do not pay for an unwanted renewal. If you cancel too close to the billing date, contact the platform immediately and explain the timing-some customer service teams will reverse the charge as a courtesy.
Your cancellation checklist
Use this checklist to ensure you cancel correctly and retain proof of your cancellation for future reference.
- Identify which platform hosts your MGM+ subscription (Apple, Google, Amazon, Roku, direct, or TV provider)
- Log into your account on that platform using your correct credentials
- Navigate to subscriptions or account settings and find MGM+ in your active list
- Click "Cancel Subscription" and follow all on-screen prompts to completion
- Screenshot the cancellation confirmation screen before closing the page
- Check your email for a confirmation message from the platform (wait up to 24 hours)
- Save the confirmation email in a folder or forward it to yourself as backup
- Verify that your subscription no longer appears in your active subscriptions list
- Wait for your final billing date to pass without a charge appearing
- If a charge appears after cancellation, file a dispute with the platform within 30 days
Reasons to keep your mGM+ subscription
Before you cancel, consider whether MGM+ offers value that justifies the $17.99 monthly cost.
Content available on mGM+
MGM+ offers a rotating catalogue of licensed films from the Metro-Goldwyn-Mayer library, premium television series and original content produced specifically for the platform. You gain access to classic Hollywood films, contemporary cinema, crime dramas and limited-series originals. If you watch films regularly and enjoy the studio's back-catalogue, retention may offer better value than cancelling and resubscribing later.
Comparing mGM+ to other streaming services
| Service | Monthly cost (NZD) | Content focus | Original series quality |
|---|---|---|---|
| MGM+ (direct) | $17.99 | Films, dramas, classics | Moderate |
| Netflix Standard | $19.99 | Broad (films, series, documentaries) | Excellent |
| Disney+ | $13.99 | Disney, Marvel, Star Wars, NatGeo | Excellent |
| Neon (local NZ service) | $14.99 | Independent films, art-house, local | Good |
| Stan (Australian service) | $10.99 (converted) | Films, series, documentaries | Good |
| Prime Video (add-on) | $3.99-$11.99 (varies) | Broad film and series catalogue | Good |
If you primarily watch films rather than series, MGM+ competes directly with Netflix and Prime Video on price but offers a narrower catalogue. If you enjoy original series, Netflix and Disney+ offer broader selections. Use this comparison to decide whether MGM+ fits your streaming profile or whether cancellation frees up budget for a service better aligned with your viewing habits.
Escalation and how to complain if mGM+ refuses your cancellation
In rare cases, a platform may refuse to process your cancellation or reactivate your account without consent after you have cancelled. You have legal remedies and regulatory channels to enforce your rights.
Step one: contact customer service in writing
Email the platform's customer service team (Apple, Google, Amazon, Roku, MGM+ or your TV provider, depending on where you subscribed) with your account number, the date you requested cancellation, and the cancellation confirmation details. State that you are formally requesting confirmation that your subscription has been cancelled and will not renew. Request a written response within 7 days. Keep this email and the response for your records.
Step two: dispute the charge with your bank or payment provider
If the platform charges you after cancellation, contact your bank or credit card issuer immediately. Report the charge as unauthorised and provide your cancellation confirmation as evidence. Most banks allow you to dispute charges within 90 days. Your bank can reverse the charge and investigate the merchant's practices.
Step three: escalate to the commerce commission
If a platform refuses to honour your cancellation request and your bank dispute is unsuccessful, you can file a formal complaint with the Commerce Commission at www.comcom.govt.nz. The Commerce Commission investigates breaches of the Consumer Guarantees Act 1993 and unfair contract terms. Provide your cancellation confirmation, the platform's refusal (in writing), evidence of unauthorised charges, and bank dispute correspondence. The Commerce Commission can direct the platform to cancel your subscription, refund charges and cease the unfair practice.
Escalation to the Commerce Commission is free and does not require legal representation. Yafee recommends pursuing this avenue only after direct contact and bank dispute have failed, as regulatory processes take 4-8 weeks to complete.
Contacting mGM+ and platform support directly
If you encounter problems cancelling, you may need to contact customer support directly. MGM+ and its distribution partners operate support channels across multiple countries, and New Zealand subscribers are directed to regional support teams or generic international contact methods.
MGM+ and Epix contact information
MGM+ does not maintain a dedicated New Zealand mailing address for consumer complaints. Subscribers requiring postal correspondence should contact MGM+ support through the following US corporate addresses, which serve as escalation points for international disputes:
MGM+ Corporate Office (escalation for international subscribers):
MGM Holdings, Inc.
245 North Beverly Drive
Beverly Hills, CA 90210
United States
For disputes via email: Use the contact form on the MGM+ website or email the support address displayed in your account settings (varies by subscription platform).
New Zealand subscribers will find faster resolution by contacting the specific platform through which you subscribed (Apple Support, Google Play Support, Amazon Customer Service, Roku Support, or your television provider's customer service team). These platforms maintain local support teams and New Zealand-based dispute processes, whereas MGM+ corporate escalation can take weeks to reach New Zealand matters.
Lodging a formal complaint with the commerce commission
If you believe MGM+ or any distribution platform has breached your consumer rights, lodge a complaint with the Commerce Commission:
Commerce Commission
PO Box 13041
Tauranga 3141
New Zealand
Online complaints: www.comcom.govt.nz/contact-us
Phone: 0800 943 600 (free call from landlines in New Zealand)
Include your account number, subscription history, cancellation request details, and copies of all correspondence with the platform. The Commerce Commission handles complaints at no cost to the consumer.
Summary and next steps
Cancelling MGM+ in New Zealand is straightforward once you identify which platform controls your subscription. Your cancellation right is unconditional under New Zealand consumer law, and your access continues until the end of your paid billing cycle. Most cancellations process within 24 hours, refunds are possible within platform-specific windows, and escalation to the Commerce Commission is available if a platform refuses your cancellation request.
Take a moment now to identify your subscription platform, log in to your account, and follow the step-by-step instructions for your specific platform. Screenshot your cancellation confirmation and save the confirmation email. Yafee has guided thousands of New Zealand subscribers through cancellation, and the process is designed to be consumer-friendly once you know where to click. If you encounter resistance or unexpected charges after cancellation, return to this guide and follow the escalation steps-the Commerce Commission is your enforcement partner if a platform refuses to honour your rights.
Cancel with confidence. Your consumer protections under the Consumer Guarantees Act 1993 are absolute, and Yafee remains available to clarify any step of the process.
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