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Cancel Warhammer+: Step-by-Step Guide
How to cancel Warhammer+ in new zealand: step-by-step guide and your consumer rights
What is Warhammer+ and why you might want to cancel
Warhammer+ is a subscription video and digital tools service operated by Games Workshop, delivering exclusive Warhammer TV content, specialist apps, and occasional free miniatures depending on your membership tier and regional eligibility. The platform operates across web browsers, iOS, and Android, allowing you to stream hobby-related video content and access digital gaming tools wherever you subscribe.
Your billing arrangement depends on how you signed up. If you purchased through Apple's App Store or Google Play Store, Apple or Google respectively manage your recurring payments and renewal. If you registered directly via the Warhammer+ website, Games Workshop processes your monthly or annual charges. This distinction matters when you cancel, because each payment platform has its own cancellation pathway.
Reasons to cancel vary widely. You might no longer engage with Warhammer games, prefer in-person hobby communities over digital content, or have discovered that monthly charges no longer fit your budget. You may also cancel because the service displays glitches, your interests have shifted, or you received unexpected renewal notifications. Whatever your reason, Yafee exists to guide you through each cancellation step so you regain control of your subscription without confusion or delay.
When cancellation makes practical sense
Cancel Warhammer+ if you have not opened the app in over three months, find the video library repetitive, or no longer follow Warhammer franchises. Similarly, if you signed up during a free trial period and no longer want to continue into a paid subscription, cancelling before that trial ends protects your payment method from unwanted charges.
You should also consider cancellation if you notice recurring charges without corresponding notification emails, if regional pricing in New Zealand feels disproportionate to your actual usage, or if technical issues prevent consistent access to content you paid for. Yafee recommends reviewing your subscription activity quarterly. If that review reveals zero app launches in that window, cancellation almost certainly represents the right financial decision.
Your consumer rights under new zealand law
New Zealand law grants you substantial protections when purchasing digital services. Understanding these rights ensures you cancel on your terms and pursue refunds where entitled.
The consumer guarantees act and digital services
The Consumer Guarantees Act 1993 (CGA) explicitly protects purchasers of digital services, including streaming subscriptions like Warhammer+. Under this Act, Games Workshop must deliver a service that meets reasonable quality standards, functions for its stated purpose, and remains available within a reasonable timeframe after purchase.
If Warhammer+ continuously crashes, fails to load video content, or becomes unavailable in your region without notice, the service breaches those guarantees. In such circumstances, you hold the legal right to request a refund or cancellation without penalty, regardless of your payment platform (Apple, Google, or direct).
The CGA also mandates that any subscription renewal notification must occur at least seven days before payment, in writing. If Games Workshop debits your account for renewal without that advance notice, that constitutes a breach of your consumer rights under the CGA.
Your legal rights when cancelling
You possess the right to cancel any subscription service at any time, whether you cite a reason or not. However, refund eligibility follows stricter rules. The CGA includes a "change of mind" window: if you cancel within 14 days of your initial purchase, you may request a full refund unless you have already consumed a substantial portion of the service.
For Warhammer+, this means if you signed up yesterday and cancel today without having watched significant video content, a refund is lawfully due. If you cancel 30 days into an annual subscription, refund entitlement becomes less clear and depends on how much content you accessed. Yafee advises you gather documentary evidence: screenshots of your purchase confirmation, any renewal notifications, your account access logs, and billing statements. This documentation becomes critical if Games Workshop resists your cancellation or refund request.
Your legal position: The Consumer Guarantees Act 1993 guarantees your right to cancel without penalty at any time. Refunds within 14 days of purchase are generally mandatory unless substantial use has occurred. Beyond 14 days, you may still cancel immediately, but refund eligibility depends on whether the service has substantially failed to meet its stated purpose or your usage history.
Warhammer+ pricing and subscription plans in new zealand
Warhammer+ operates tiered pricing in New Zealand, with separate costs for monthly and annual commitments. Pricing may vary slightly depending on whether you subscribe via the web, Apple App Store, or Google Play, as app stores apply their own processing fees.
Current subscription tiers
| Plan | Price (NZD) | Billing period | Key features |
|---|---|---|---|
| Warhammer+ monthly | $14.99 | Renews monthly | Full Warhammer TV library, exclusive apps, community access |
| Warhammer+ annual | $119.99 | Renews yearly | All monthly benefits plus one free miniature after 30 days |
| Warhammer+ free tier | Free | No renewal | Limited video content, community forum access |
Pricing displayed in your app or web account reflects your chosen currency and payment method. Before you cancel, log into your account and verify your next renewal date and exact plan name. This detail prevents you accidentally cancelling the wrong subscription tier or missing a refund window.
How to cancel Warhammer+ depending on your platform
Cancellation procedure differs depending on where you purchased your subscription. Follow the pathway matching your payment setup to ensure your cancellation processes correctly.
Cancel through apple's app store (iOS and apple devices)
If you activated or renewed your Warhammer+ subscription using an iPhone, iPad, or Apple device, Apple's App Store manages your payment and renewal. You must cancel through Apple's system, not through Warhammer+ itself.
- Open the Apple App Store on your iPhone or iPad
- Tap the account icon (usually located in the top-right corner)
- Select "Subscriptions"
- Find "Warhammer+" in your active subscription list
- If you see multiple Warhammer+ entries, select the one showing an active billing date
- Tap "Cancel Subscription" or "Edit" followed by "Cancel"
- Apple will ask you to confirm cancellation and may offer a discount to stay
- Decline any retention offer and confirm the cancellation
- Wait for Apple's confirmation email
- Apple sends an email within minutes confirming your cancellation effective date
- Take a screenshot of this confirmation for your records
- Your access continues until the end of your current billing period, after which the subscription ceases
Apple processes cancellations within minutes. Your subscription remains active until the end of your current billing cycle, at which point your access to Warhammer+ stops automatically. You receive no further charges after that date unless you manually re-subscribe.
Cancel through google play store (Android devices)
If you subscribed using an Android phone or tablet via Google Play, Google handles your recurring payment and renewal. Cancellation must occur within Google Play, not within the Warhammer+ app itself.
- Open Google Play Store on your Android device
- Tap your profile icon (top-right corner)
- Select "Payments and subscriptions"
- Select "Subscriptions"
- You will see all active subscriptions linked to your Google account
- Locate "Warhammer+" and tap it
- Confirm you are selecting the correct version if multiple entries appear
- Tap "Cancel subscription"
- Google will prompt you to confirm and may present retention discounts
- Decline these offers and confirm the cancellation
- Check your email for Google's cancellation confirmation
- Google sends confirmation within minutes
- Screenshot this email for your records
- Your subscription remains active through the current billing period, then stops
Google Play typically processes cancellations immediately. Your subscription access continues until your renewal date passes, at which point Warhammer+ becomes unavailable on your Android device. No further charges appear after that date.
Cancel a direct web subscription (Games workshop account)
If you signed up directly via the Warhammer+ website using your email address and payment card, Games Workshop manages your subscription and billing. Cancellation occurs within your account settings.
- Navigate to the Warhammer+ website (warhammer.plus or the official Warhammer+ login page)
- Log in using your registered email and password
- Access your account settings
- Look for a "My account", "Subscription", or "Settings" menu, typically in the top navigation or user profile dropdown
- Select "Manage subscription" or "Billing"
- This section displays your current plan, next renewal date, and linked payment method
- Select "Cancel subscription"
- The website may display a cancellation survey asking why you leave
- Complete it or skip it; your cancellation proceeds either way
- Confirm the cancellation
- Games Workshop may offer a discount to retain your membership
- Decline and confirm the cancellation request
- Await confirmation email from Games Workshop
- Games Workshop sends a cancellation confirmation to your registered email address
- This email specifies your subscription access end date (usually the end of your current billing cycle)
- Screenshot and keep this email with your records
Cancellations submitted via the website normally process within 24 hours. Your Warhammer+ access remains active through your current billing period. After the renewal date passes, you lose access and incur no further charges.
What happens immediately after cancellation
Cancellation does not mean instant access loss. You retain full subscription benefits until your current billing period expires. For example, if you cancel on the 15th of a month and your renewal date is the 30th, you can watch Warhammer TV and use all apps until the 30th at 11:59 PM. After that moment, your login credentials no longer grant access.
Games Workshop or your payment processor sends a cancellation confirmation email within hours. Yafee strongly recommends keeping this email indefinitely, as it documents your cancellation request date and final access date. If unexpected charges appear after cancellation, this email becomes crucial proof that you cancelled within the required timeframe.
Your account data typically remains on Warhammer+ servers for 90 days. During this window, if you change your mind, you can re-subscribe and your watchlist and preferences usually reappear. After 90 days, Games Workshop may delete your account profile permanently.
Refund eligibility and how to request one
Refund availability depends on how long you have held the subscription and how extensively you consumed the service. The Consumer Guarantees Act gives you stronger refund protection in certain circumstances.
Refunds within 14 days of purchase
If you purchased Warhammer+ within the last 14 days and watched minimal content (the law permits some use but not extensive consumption), you qualify for a full refund under the CGA change-of-mind provision. Submit your refund request to the payment processor that handled your charge.
For Apple App Store purchases, contact Apple Support directly through the App Store app: tap your account, scroll to "Purchase history", find the Warhammer+ charge, and select "Report a problem". Explain that you wish to cancel and request a refund within the 14-day window. Apple reviews your usage and usually approves refunds if your watching time remains minimal.
For Google Play purchases, access Google Play, navigate to "Payments and subscriptions" > "Subscriptions" > "Warhammer+", and select "Cancel subscription". Google displays a refund option during cancellation if you qualify. Google's system automatically evaluates your eligibility based on your app usage data.
For direct web purchases, email Games Workshop's customer service at the address provided in your cancellation confirmation, requesting a refund and citing the Consumer Guarantees Act. Include your purchase confirmation email and the date you signed up. Games Workshop typically responds within 5 business days.
Refunds beyond 14 days
After 14 days, the change-of-mind refund period expires. However, you may still claim a refund if Warhammer+ fails to meet its legal obligations: the service crashes repeatedly, video content remains unavailable in your region, or Games Workshop breaches your renewal notice period (seven days' warning before charging).
If technical failure or service non-delivery caused your cancellation, gather evidence: screenshots of error messages, records of dates when the app crashed or content would not load, and any correspondence with Games Workshop support describing the problem. Contact the payment processor (Apple, Google, or Games Workshop directly) with this evidence and request a refund on grounds of service failure under the CGA.
Yafee advises including your evidence in a calm, factual written request. Payment processors and Games Workshop take documented complaints seriously and often approve refunds when you demonstrate a legitimate service failure.
Mistakes to avoid when cancelling Warhammer+
Cancellation is straightforward, but a few common missteps can delay the process or cause unnecessary charges. Being aware of these pitfalls protects you.
Do not assume that uninstalling the Warhammer+ app cancels your subscription. Deleting an app removes it from your device but does not touch your payment arrangement. Your subscription continues renewing, and Games Workshop charges your payment method monthly or annually until you formally cancel through your app store or the website.
Do not cancel through the Warhammer+ app itself if you subscribed via Apple or Google. The app contains no cancellation button; Games Workshop directs you to Apple or Google's systems. Attempting to cancel within the app wastes time and leaves your subscription active.
Do not overlook your renewal date. If you cancel on the 20th and renewal occurs on the 15th of next month, your cancellation takes effect too late. You face a final charge unless you cancel before the renewal time arrives. Always check your next renewal date in your account settings before submitting your cancellation request.
Do not discard confirmation emails or screenshots. Keep cancellation confirmations for at least 90 days. If an unexpected charge appears, you need proof of your cancellation request to dispute it with your payment processor.
Comparing Warhammer+ with alternative hobby streaming services
Before you cancel, consider whether alternative platforms might better serve your hobby interests. Yafee has compiled a comparison to help you evaluate your options.
Alternative streaming and community platforms
| Service | Price (NZD) | Primary content focus | New Zealand availability |
|---|---|---|---|
| Warhammer+ | $14.99/month | Warhammer TV, exclusive apps | Yes, full access |
| YouTube (free tier) | Free | Community hobby channels, tutorials | Yes, unlimited |
| Tabletop simulator platforms | $5-15/month | Digital gaming tools, campaign management | Yes, most available |
| Discord communities (free) | Free | Live hobby discussion, beginner guides | Yes, global access |
| Local hobby shops (physical) | Varies | In-person gaming, tournaments, retail | Yes, nationwide |
| Twitch hobby streams | Free or $5.99/sub | Live painting, gaming sessions, chat | Yes, global access |
Many hobby enthusiasts find that combining free platforms (YouTube, Discord, Twitch) with occasional purchases of physical miniatures or rulebooks costs less than Warhammer+ while delivering more community connection. If you cancel Warhammer+, explore these alternatives to keep engagement with the hobby alive without recurring charges.
Contact information and dispute escalation for new zealand
If Games Workshop refuses your cancellation request or withholds a refund you believe you deserve, escalation pathways exist under New Zealand consumer law.
Contact games workshop customer support
Your first step after cancellation rejection is to contact Games Workshop directly. Write to their UK customer service address (used for New Zealand cancellations and disputes):
Games Workshop Customer Service
Nottingham, United Kingdom
Email: [contact via the official Warhammer+ support page or your cancellation confirmation email for the specific address]
State your issue clearly: explain that you cancelled on [date], provide your order confirmation number, and describe why you believe your cancellation or refund should be processed. Include screenshots of your cancellation request and any communication from Games Workshop. Expect a response within 10 business days.
Escalate to the commerce commission if games workshop fails to respond
If Games Workshop does not resolve your complaint within 20 days, or if you believe they have violated your Consumer Guarantees Act rights, escalate to New Zealand's Commerce Commission. The Commission investigates unfair contract terms, misleading billing practices, and breaches of consumer law.
File a complaint via the Commerce Commission's online portal (www.comcom.govt.nz) or call 0800 943 600. Provide your order confirmation, cancellation screenshots, proof of payment, and a summary of your correspondence with Games Workshop. The Commission reviews your case and may force Games Workshop to refund you or comply with your cancellation.
Dispute via your payment processor
If Games Workshop ignores your refund request, your payment processor (Apple, Google, or your bank) can intervene. File a chargeback or dispute directly through Apple Support, Google Play support, or your bank. Explain that you cancelled the subscription and were incorrectly charged, then provide your cancellation confirmation. Payment processors reverse fraudulent or unauthorised charges within 5 to 10 business days.
Key steps to remember before you cancel
Cancellation becomes seamless when you prepare and follow a simple checklist. Yafee recommends completing these actions before you submit your cancellation request.
- Log into your Warhammer+ account or app and confirm your current plan name and next renewal date
- Take a screenshot of your subscription status page, including the renewal date and payment method
- Confirm whether you subscribed via Apple App Store, Google Play, or the direct web (this determines your cancellation pathway)
- Decide whether you are eligible for a refund based on your purchase date and usage
- Gather any supporting documents: purchase confirmation email, payment receipt, or evidence of service failure if applicable
- Follow the cancellation steps specific to your platform
- Save your cancellation confirmation email or screenshot for at least 90 days
- Monitor your payment method for the next billing cycle to confirm no unexpected charges
Conclusion: take control of your Warhammer+ subscription today
Cancelling Warhammer+ is a straightforward, legally protected process when you follow the correct pathway for your payment platform. Whether you subscribe through Apple, Google, or directly via Games Workshop, your cancellation takes effect by the end of your current billing period, with no further charges thereafter.
New Zealand's Consumer Guarantees Act 1993 ensures you possess the right to cancel at any time without penalty, and to claim refunds within 14 days of purchase if you have not substantially used the service. Beyond that window, refunds remain available if the service has failed to meet its stated purpose or Games Workshop breached its renewal notification obligations.
Keep your cancellation confirmation, note your final access date, and if unexpected charges appear, escalate immediately to your payment processor or the Commerce Commission. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by understanding their rights and documenting every step of the cancellation process. You now have the knowledge and pathway to do the same with confidence.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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