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Cancel Epix: The Right Way to Reclaim Your Money
How to cancel mGM+ (formerly Epix) in the philippines and claim your refund
Understanding mGM+ and the Epix transition
MGM+ (previously branded as Epix) is an on-demand streaming service delivering Hollywood films, original series, and documentaries to subscribers across the Philippines. The rebrand from Epix to MGM+ created significant friction for existing users: your billing statements may still reference Epix, but your account now lives on mgmplus.com. This guide walks you through cancellation on every platform and explains your consumer rights under Philippine law.
What you're paying for
Your MGM+ subscription grants you access to a rotating library of movies and TV shows with limited or no advertisements, depending on your plan tier. You can stream across multiple devices simultaneously, and there is no lock-in contract. Monthly and annual payment options are available, and you retain the right to cancel at any time without penalty fees.
Why the brand change matters to your cancellation
When you search for "cancel Epix," search engines redirect you to MGM+ cancellation pages. Consequently, you may waste time looking for the old Epix account portal, which no longer processes cancellations. Your billing history may show "Epix" charges from before the rebrand, while your active subscription sits under MGM+. Furthermore, the Philippines market includes Garmin epix smartwatches (hardware devices unrelated to the streaming service). To avoid confusion, this guide focuses exclusively on the MGM+ streaming service and the correct cancellation pathway.
Your consumer rights under philippine law
Philippine consumer protection law grants you explicit rights when cancelling any subscription service without justification required.
What the consumer act guarantees
The Consumer Act of the Philippines (Republic Act No. 7394) mandates that subscription services allow cancellation without imposing fees or penalties. The law covers unfair contract terms, unilateral billing, and disputes arising from charges you did not authorise. Under this framework, you have the right to cancel without notice (unless the company specifies a specific notice period in writing), to receive refunds for prorated unused service, and to dispute charges retroactively if the company fails to honour your cancellation request.
Additionally, the Bangko Sentral ng Pilipinas (BSP) Payment System Oversight guidelines protect you if you dispute a charge through your bank or credit card issuer. Your financial institution must investigate the dispute within 30 days if you provide supporting evidence: screenshots of cancellation, the charge in question, and your cancellation date.
Your legal position
You do not require MGM+'s written consent to cancel. Once you submit a cancellation request through any authorised channel (web account, app, or customer support), you are entitled to stop being charged. If a charge appears after cancellation, you can file a chargeback claim or lodge a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group without waiting for MGM+ to process a refund. The company bears the burden of proving you remained an active, consenting subscriber.
Escalation routes if mGM+ refuses
If MGM+ denies your refund or refuses to process your cancellation, contact the DTI Consumer Protection Group via dti.gov.ph or visit your nearest DTI regional office. File a formal complaint in writing, including screenshots, email confirmations, and billing statements. You can also initiate a chargeback through your credit card company or your bank's dispute resolution team. The Bangko Sentral ng Pilipinas enforces a 30-day investigation window, after which your bank must issue a temporary credit while the investigation proceeds.
Cancellation methods across all platforms
Your cancellation path depends on where you subscribed and how you pay. Identify your billing source from your most recent receipt or bank statement, then follow the corresponding steps below.
Cancel via mGM+ web account (direct subscription)
If you subscribed directly on mgmplus.com using a credit card, debit card, or Philippine payment method, you cancel through your account settings.
- Visit mgmplus.com and sign in using your email address and password.
- If you forgot your password, click "Forgot password" and follow the email reset link.
- Navigate to your account settings (usually found in the top-right menu under your profile icon or "Account").
- Look for a "Subscription" or "Billing" section.
- Locate your active subscription plan and select "Cancel subscription" or "Manage subscription."
- The button may be labelled "Cancel" or "End subscription" depending on the current website version.
- Confirm the cancellation date and any applicable prorated refund.
- MGM+ typically cancels at the end of your current billing period, not immediately.
- Take a screenshot of the cancellation confirmation and the confirmation number.
- Save this image and note the date and time of cancellation.
- Check your email within 24 hours for a cancellation confirmation email from MGM+ or its billing processor.
- If you do not receive confirmation, contact MGM+ customer support with your screenshot as proof.
Cancel an apple app store subscription
If your MGM+ subscription was purchased through the Apple App Store on an iPhone, iPad, or Mac, you must cancel within the App Store, not on the MGM+ website.
- Open the App Store on your Apple device.
- On iPhone or iPad, tap the profile icon at the bottom right.
- On Mac, click your name in the top-left corner of the App Store window.
- Tap or click "Subscriptions" from the menu.
- This displays all active subscriptions linked to your Apple ID.
- Find MGM+ in the list and tap or click it.
- If you see "Renews on [date]," the subscription is active.
- Select "Cancel Subscription" and confirm the action.
- You will remain subscribed until the end of your current billing period.
- Take a screenshot showing the cancellation status, which should change to "Expires on [date]."
- Apple sends a confirmation email within minutes.
Cancel a google play subscription
If you subscribed through Google Play on an Android device, follow these steps to cancel your MGM+ subscription.
- Open Google Play Store on your Android device or visit play.google.com on a web browser.
- On the app, tap the profile icon in the top-right corner.
- On the website, click your profile icon and select "Payments and subscriptions."
- Select "Subscriptions" (on the app) or "Manage subscriptions" (on the website).
- This shows all active subscriptions.
- Tap or click MGM+ from the list.
- You will see the renewal date and current plan details.
- Tap or click "Cancel subscription" and confirm the action.
- Google Play will ask if you wish to give feedback; this is optional.
- Save a screenshot of the cancellation confirmation page.
- The subscription status should change to "Cancelled" with an expiration date.
- Verify the cancellation email from Google Play within 24 hours.
- If no email arrives, wait 48 hours before contacting MGM+ support.
Cancel via amazon prime video or amazon billing
If MGM+ was added as a Prime Video add-on subscription or billed directly through Amazon, cancel it via your Amazon account.
- Visit amazon.com and sign in to your account.
- Click "Account" in the top-right corner, then "Your Account."
- Select "Subscriptions and Membership" or "Prime Video memberships."
- Look for "Manage your Prime Video subscriptions" or similar wording.
- Find MGM+ in the active subscriptions list.
- If you see "Renews on [date]," it is still active.
- Click "Manage" or "Edit subscription" next to MGM+.
- A menu will display options to modify or cancel.
- Select "Cancel subscription" and confirm the cancellation.
- Amazon will specify the final billing date and any prorated refund.
- Screenshot the cancellation confirmation and save the email from Amazon.
- Retention of this proof is critical if a charge appears after the cancellation date.
Cancel a GCash or maya subscription
If you used Philippine digital wallets (GCash, Maya, or similar) to subscribe, follow these steps.
- Log in to your GCash or Maya app and navigate to "Transactions" or "Bills & Subscriptions."
- You will see a list of recurring charges linked to your wallet.
- Find MGM+ or Epix in the subscription list.
- Tap the subscription to view details, including the next billing date.
- Select "Cancel," "Unsubscribe," or "Stop Auto-renewal" (wording varies by app).
- Confirm the action in the popup that appears.
- Take a screenshot showing the cancellation status.
- The subscription should change to "Cancelled" or "Inactive."
- Wait for a confirmation SMS or in-app notification from GCash or Maya.
- This typically arrives within 1-2 hours of cancellation.
- If no confirmation arrives within 24 hours, contact GCash or Maya customer support with your screenshot as proof, and request a written cancellation confirmation.
- Yafee recommends keeping this documentation for 60 days after the final MGM+ charge.
Pricing across platforms
MGM+ pricing in the Philippines varies depending on your subscription source and plan type. The table below reflects current pricing in Philippine pesos; actual charges depend on exchange rates and your payment method.
| Plan type | Monthly cost (PHP) | Annual cost (PHP) | Billing source |
|---|---|---|---|
| MGM+ Standard (ad-free) | PHP 449-499 | PHP 3,600-4,200 | Web, Apple, Google Play |
| MGM+ with ads | PHP 249-299 | PHP 2,100-2,400 | Web, Apple, Google Play |
| MGM+ and Starz bundle | PHP 599-699 | PHP 5,400-6,900 | Web, Apple, Google Play, Amazon |
| Prime Video add-on | PHP 129-169 (on top of Prime) | Not available separately | Amazon Prime Video |
| GCash / Maya wallet | PHP 399-499 | Negotiated per platform | GCash, Maya, PayMaya |
Refunds and prorated charges
MGM+ refund policy depends on when you cancel and which billing cycle you are in. Understanding this timeline prevents unexpected charges after cancellation.
How prorated refunds work
If you cancel mid-billing cycle, MGM+ calculates a prorated refund based on unused days. For example, if you are charged PHP 450 for a month on the 1st and cancel on the 15th, you are entitled to a refund for the 15 days remaining (roughly PHP 225). This refund is processed to your original payment method within 5-10 business days. Yafee advises checking your bank statement or payment app 10 days after cancellation to confirm the refund has been credited.
When you receive your final charge
The critical date is your "cancellation effective date," which MGM+ specifies when you submit your cancellation request. In most cases, you remain subscribed and charged until the end of your current billing period. If you cancel on the 15th of a month and your billing date is the 1st, you are charged one final time on the 1st of the next month, then your subscription expires. After that final charge posts, no further charges should appear.
If a charge appears after cancellation
Contact MGM+ customer support within 3 days of the unexpected charge and provide your cancellation confirmation number. If MGM+ does not issue a refund within 5 business days, file a chargeback with your bank or credit card company. Yafee recommends submitting the chargeback within 60 days of the unauthorized charge. Include your cancellation screenshot, the company's refusal to refund (if applicable), and the charge receipt.
What happens after cancellation
Your access to MGM+ content ends on your subscription expiration date, not immediately. You retain viewing rights until that date, after which the app locks you out and directs you to resubscribe.
Access timeline
On the day your subscription expires, you will no longer be able to play videos. The app may display a message like "Subscription expired" or "Renew now." You can delete the app from your device if you wish, or leave it installed in case you resubscribe later. Your viewing history and saved preferences typically remain on the app indefinitely, even after cancellation.
Reactivation and winback offers
MGM+ often sends reactivation emails or promotional offers within 30 days of cancellation. These emails may offer discounted rates (e.g., PHP 199 for the first month) to entice you back. Accept only if you genuinely want to resubscribe; there is no obligation to accept these offers.
Common mistakes to avoid
Cancellation is straightforward if you follow the correct platform, but several pitfalls delay refunds or leave you liable for extra charges. Yafee has identified the most common errors so you can avoid them entirely.
Mistake 1: cancelling on the wrong platform
If you subscribed via Google Play, cancelling on the MGM+ website will not stop your Google Play subscription. Consequently, Google Play continues charging you monthly. You must cancel on the exact platform where you subscribed. Check your most recent bank statement or payment app to confirm the merchant name (Google Play, Apple, Amazon, GCash, etc.), then cancel there.
Mistake 2: assuming immediate cancellation
Most platforms cancel "at the end of your current billing period," not immediately. If you are charged on the 1st of each month and cancel on the 15th, you are charged one more time on the 1st of the following month. Read the cancellation confirmation carefully to identify your exact expiration date and final charge date.
Mistake 3: not saving cancellation proof
If MGM+ later claims you remained subscribed, or if a charge appears after cancellation, you need a screenshot or confirmation email as evidence. Take screenshots during cancellation and save any confirmation emails. Yafee advises keeping these files for at least 60 days after your subscription expires.
Mistake 4: forgetting to delete saved payment methods
Cancelling your subscription does not remove your credit card from the MGM+ app. If you later reactivate accidentally (e.g., by clicking "Renew" during a moment of forgetfulness), the app will auto-charge your saved card. Delete your payment method from your app account or request MGM+ support to remove it as part of your cancellation confirmation.
Checklist for successful cancellation
Use this checklist to confirm you have completed all necessary steps before your subscription expires.
- Identify your billing platform (Web, Apple App Store, Google Play, Amazon, GCash, or Maya).
- Log in to that platform and locate your MGM+ subscription.
- Submit a cancellation request and record the cancellation confirmation number.
- Screenshot the cancellation confirmation page and your expiration date.
- Save any confirmation email from the platform within 24 hours of cancellation.
- Wait for the final charge on your billing date (if you are mid-cycle).
- Verify no charge appears 3 days after your expiration date.
- If a refund was promised, confirm it posts to your account within 10 business days.
- If an unexpected charge appears, file a chargeback within 60 days with your screenshots and cancellation proof.
- Keep all documentation for 60 days after cancellation.
Comparing subscription options before you decide
If you are considering whether to cancel MGM+ entirely, compare it to alternative streaming services available in the Philippines.
| Service | Monthly cost (PHP) | Content focus | Cancellation ease |
|---|---|---|---|
| MGM+ | PHP 449 | Hollywood films, originals | Easy (all platforms) |
| Netflix Standard | PHP 439-569 | Global TV and films | Easy (web and app) |
| Amazon Prime Video | PHP 99 (monthly) or PHP 999 (annual) | Films, TV, live sports | Easy (via Amazon account) |
| iWantTFC | PHP 99-299 | Filipino content, regional shows | Easy (web-based) |
| Disney+ | PHP 299 | Disney, Marvel, Star Wars | Easy (web and app) |
Formal cancellation address and contact
If you cannot cancel through your account or app and prefer to cancel in writing in accordance with the Consumer Act of the Philippines, you may submit a written cancellation request via registered or certified mail. Although MGM+ does not publish a mailing address on its main website, contact support first through the available channels below. If the company fails to respond within 14 days, escalate to the DTI.
Primary contact routes
- Email support: Use the "Contact Us" link on mgmplus.com to submit a cancellation request via the web form (include your account email, subscription details, and explicit cancellation request).
- In-app support: Open the MGM+ app, navigate to settings, and select "Help" or "Contact Support" to submit a request directly.
- DTI Consumer Protection Group: Visit www.dti.gov.ph or call 02 8737 9485 to file a formal complaint if MGM+ does not respond to your cancellation request within 14 days.
Escalation via the department of trade and industry
If MGM+ refuses to cancel your subscription or denies a refund, file a complaint with the DTI Consumer Protection Group. You may lodge your complaint online at dti.gov.ph or visit your nearest DTI Regional Office in person. Include the following documents: your account email and subscriber ID, screenshots of your cancellation request and confirmation (if you managed to cancel), proof of the disputed charge, and copies of all communication with MGM+. The DTI typically issues a resolution within 30-60 days.
Final guidance and next steps
Cancelling MGM+ in the Philippines is a straightforward process once you identify the correct platform. The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel without penalty, and you retain the right to dispute any charge that appears after cancellation. Yafee has guided thousands of consumers through subscription cancellations across all major platforms, and the most important step is to take a screenshot of your cancellation confirmation and save it for 60 days after your final charge.
Whether you are cancelling due to budget constraints, content preferences, or a temporary pause, follow the platform-specific steps above, verify your cancellation within 48 hours, and monitor your bank statement for the final charge. If MGM+ fails to honour your cancellation or processes an unauthorized charge, you have explicit legal recourse through your bank's chargeback system or the DTI. Yafee.com has helped thousands of subscribers cancel streaming services without hidden fees or extended disputes, and you can rely on the same consumer protections under Philippine law. Submit your cancellation today, confirm it in writing, and move forward with confidence that your refund and account closure are guaranteed.