How to cancel Loot Crate in new zealand and protect your consumer rights

What Loot Crate is and why new zealand customers need to understand cancellation early

Loot Crate is a US-based subscription box service that delivers themed pop-culture collectibles and merchandise to your door each month. You receive a new crate during each billing cycle, with boxes shipped internationally to New Zealand and charged in US dollars. Understanding your subscription type and cancellation options before you join protects you from unexpected charges and ensures you can exit cleanly if the service no longer suits you.

How your subscription works as a new zealand customer

When you join Loot Crate, you select a recurring plan (monthly or multi-month commitments). Your subscription is managed directly through the Loot Crate website at lootcrate.com, or you may have purchased it as an in-app subscription via the Apple App Store or Google Play. The billing method and cancellation route differ depending on where you signed up. If you signed up via a third-party platform, you must cancel through that platform's account settings, not through Loot Crate directly. This distinction matters because cancellation deadlines and refund eligibility depend on where your money flows.

Why currency conversion and shipping costs matter

As a New Zealand customer paying in US dollars, you face currency conversion fees on top of the base subscription price. International shipping also adds substantially to your total cost. A standard monthly crate costs approximately USD 50, which converts to around NZD 85-95 depending on exchange rates, plus shipping charges of USD 15-25 and potential bank conversion fees. If you are reconsidering your subscription, cancelling early protects you from these compounding charges and locks in your refund rights under New Zealand consumer law.

Your consumer rights under new zealand law

New Zealand law gives you specific legal protections that override Loot Crate's terms and conditions, no matter what their policy states about refunds or cancellations.

The consumer guarantees act and fair trading act protect you

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 form the foundation of your rights. Goods or services supplied to you must be of acceptable quality, fit for purpose, and supplied without misleading or deceptive conduct. If Loot Crate delivers damaged items, fails to ship within a reasonable timeframe, or makes false claims about crate contents, you have a legal right to remedies including replacement, repair, or refund. These rights apply regardless of Loot Crate's stated "no refund" policy. The Commerce Commission enforces these laws and investigates complaints where traders breach them.

When Loot crate's terms cannot override your statutory rights

Loot Crate's standard terms may state that refunds are discretionary or non-existent for cancelled subscriptions. However, those contractual terms cannot legally override your statutory guarantees under the Consumer Guarantees Act. If you cancel mid-term because items arrived damaged, were misrepresented, or the service failed to meet acceptable quality standards, you can escalate to the Consumer Disputes Tribunal or contact the Commerce Commission if Loot Crate refuses to remedy the fault. Yafee recommends keeping all shipping records, photographs of damaged goods, and email correspondence as evidence for any dispute.

Your legal position if Loot Crate refuses to cancel

If Loot Crate declines your cancellation request or continues charging after you cancel, you have legal remedies. You can lodge a complaint with the Commerce Commission (comcom.govt.nz) free of charge. The Commission investigates breaches of the Fair Trading Act and can force Loot Crate to refund you, cease unfair conduct, and pay damages. You can also pursue a claim through the Consumer Disputes Tribunal if the amount in dispute is under NZD 15,000 and you have tried to resolve the issue directly with Loot Crate first. Do not assume silence on Loot Crate's part means acceptance; follow up in writing (email) every 5-7 days and retain copies.

Pricing and cost breakdown for new zealand subscribers

Understanding the full cost structure helps you decide whether to cancel and what you might owe if you terminate early.

Currency conversion rates fluctuate daily. Add 2-4% for your bank's foreign exchange margin on top of the base NZD estimates above. If you cancel a multi-month plan early, you will be charged the early termination fee shown in the table. Yafee advises calculating your remaining liability (months left on your plan multiplied by monthly cost, plus termination fee) before you submit your cancellation request, so you know exactly what you might owe.

How to cancel Loot Crate: step-by-step by platform

Your cancellation method depends on where you signed up and how you pay. Follow the correct method for your subscription type to avoid failed cancellation attempts.

Cancel a direct website subscription

If you signed up directly at lootcrate.com and pay Loot Crate via credit card, this method is the fastest and most transparent way to cancel.

1. Log in to your account at lootcrate.com using your email address and password.
   • If you have forgotten your password, select "Forgot Password" on the login page and follow the reset email sent to your inbox.
2. Navigate to your Account menu, then select Subscriptions or Billing.
   • Look for a section labelled "Active Subscriptions" or "Current Plan".
3. Locate the Loot Crate subscription you wish to cancel and select "Manage" or "Edit".
   • You may see multiple subscriptions if you have added different themed crates (for example, Loot Crate Anime or Loot Crate DC).
4. Select "Cancel Subscription" or "Pause Subscription" (pausing delays charges without full cancellation).
   • Review the cancellation confirmation screen for any early termination fees if you are on a multi-month plan.
5. Confirm your cancellation by clicking the final "Confirm Cancellation" button.
   • Loot Crate will display a confirmation message on screen and send a confirmation email to your registered address.
6. Save or screenshot the confirmation email for your records.
   • Note the cancellation date, any refund amount, and the reference number provided by Loot Crate.

Cancel an apple app store subscription

If you signed up for Loot Crate through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's own account settings, not through the Loot Crate app.

1. On your Apple device, open the Settings app.
   • On iPhone or iPad, select Settings > [Your Name] > Subscriptions.
   • On Mac, open System Settings > [Your Name] > Media & Purchases > Subscriptions.
2. Find and tap "Loot Crate" in your active subscriptions list.
   • If you do not see it, scroll down or check the "Expired" section if cancellation has already been processed.
3. Tap "Cancel Subscription" (or "Edit" and then "Cancel").
   • Apple will ask you to confirm your reason for cancelling (optional feedback).
4. Confirm the cancellation on the final screen.
   • Your subscription will be cancelled at the end of your current billing period. You will retain access to Loot Crate until that date.
5. Check your email for a cancellation confirmation from Apple.
   • Apple also sends a confirmation to your Apple ID email address.

Cancel a google play store subscription

If you signed up for Loot Crate through the Google Play Store on an Android device, you cancel through Google Play, not the Loot Crate app itself.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner of the screen.
2. Tap "Manage subscriptions".
   • You will see a list of all active subscriptions linked to your Google account.
3. Find and tap "Loot Crate" in the list.
   • Google Play displays your billing cycle, renewal date, and payment method.
4. Tap "Cancel subscription" (the option appears below the renewal date).
   • Google Play will ask you to provide feedback on why you are cancelling.
5. Confirm your cancellation choice.
   • Your subscription will end at the close of your current billing period. You retain access until that date.
6. Look for a confirmation email from Google Play at your registered email address.
   • This email confirms the cancellation date and any refund eligibility.

Cancel via email support if dashboard options fail

If you cannot find the cancellation option in your account or your request fails to process, contact Loot Crate's support team directly by email. This method creates a documented paper trail for dispute purposes.

1. Gather your account details: your email address, account ID (if you have it), and your full name as it appears on the account.
   • Your account ID appears in the URL when you log in, or you can find it on an invoice or shipping confirmation.
2. Send an email to [email protected] with the subject line "Subscription Cancellation Request".
   • Write your request clearly: "I request cancellation of my Loot Crate subscription effective immediately" or "effective at the end of my current billing period."
3. Include the following information in your email:
   • Your full name
   • Your registered email address
   • Your account ID
   • Your current subscription plan type (monthly, 3-month, 6-month, or annual)
   • Your billing cycle date (the day your card is charged each month)
   • The reason for cancellation (optional but helpful for your records)
4. Request written confirmation of your cancellation in their reply email.
   • Ask them to confirm the cancellation date and any refund or early termination fees.
5. Wait for a response within 5-7 business days.
   • If Loot Crate does not respond, send a follow-up email and note the date you resent it.
6. Save all email correspondence, including headers with timestamps, for evidence if you need to dispute with the Commerce Commission.
   • Yafee recommends taking screenshots of emails in case Loot Crate deletes messages from their server later.

Refunds and what happens after cancellation

Cancellation does not automatically mean a refund. Understanding the difference between these two outcomes protects you from unexpected charges.

When you are eligible for a refund

You are eligible for a refund in these circumstances: if you cancel within 14 days of your first purchase (the statutory cooling-off period in New Zealand); if a crate failed to arrive within a reasonable timeframe; if items were damaged, defective, or misrepresented; or if you exercised your rights under the Consumer Guarantees Act. You are not automatically eligible for a refund if you cancel mid-term on a monthly subscription simply because you changed your mind, unless you fall within the 14-day cooling-off window. Multi-month plan cancellations incur early termination fees (shown in the pricing table above) and do not trigger refunds of future crates you have not yet received.

How to request a refund if eligible

If you believe you qualify for a refund, submit a formal refund request to Loot Crate within 30 days of the charge or issue date. Send an email to [email protected] with your account ID, the transaction date, and a clear statement of the reason (for example, "I am requesting a refund because the crate arrived damaged on [date]; I have attached photographs."). Include evidence: screenshots, photos of damage, tracking numbers showing late delivery, or copies of misleading marketing claims. Loot Crate typically processes refunds within 5-10 business days and credits them to your original payment method. International refunds from US companies can take an additional 2-3 weeks to appear in your New Zealand bank account due to banking delays.

What to do if your refund does not arrive

If Loot Crate acknowledges your refund but the money does not reach your account within 14 days, escalate the issue. First, contact your bank or credit card provider and ask them to trace the refund transaction using Loot Crate's reference number. If your bank confirms the refund was sent but lost in transit, your bank may reimburse you. If Loot Crate refuses your refund request or does not respond within 10 business days, file a complaint with the Commerce Commission. Yafee has helped thousands of New Zealand consumers recover refunds through formal Commerce Commission complaints when companies refused legitimate refund requests.

After cancellation: verify your account and monitor charges

Cancellation confirmation is just the beginning. Verify that your subscription has actually stopped and that no further charges appear on your statement.

Check your account status immediately

Log into your Loot Crate account (or your Apple/Google account if you used those platforms) within 24 hours of cancellation. Confirm that your subscription now shows as "Cancelled" or "Inactive" rather than "Active". If it still appears active, contact support again with your cancellation confirmation email. This step catches failed cancellations before you are charged again.

Monitor your bank statements for two months

Even after cancellation confirmation, keep a close eye on your credit card or bank statement for the next 60 days. Subscription companies occasionally process charges by mistake, especially if you cancelled shortly before a billing date. If you see an unexpected Loot Crate charge after cancellation, contact your bank immediately and raise a dispute (chargeback). Most banks will reverse the charge if you can show your cancellation confirmation email. Then contact Loot Crate support with evidence of the erroneous charge and request a refund.

Keep all cancellation records indefinitely

Archive your cancellation confirmation email, any refund confirmations, screenshots of your account status, and your bank statements showing the final charge. If Loot Crate disputes your account in future (for example, if they sell your debt to a collection agency), you will need proof that you cancelled. Yafee recommends storing these documents in a secure cloud folder (Google Drive, OneDrive, or Dropbox) so you cannot accidentally delete them.

Common mistakes that delay or block cancellation

Cancellation is usually straightforward, but a few common errors can derail your request. Recognise and avoid these traps now.

Cancelling within the app instead of the platform

If you subscribed via Apple or Google, clicking "Cancel" inside the Loot Crate app does nothing. Your subscription remains active on Apple or Google servers, and you continue to be charged. You must exit the app and cancel through Apple Settings or Google Play. This is the single most common reason cancellations fail. If you subscribed via the website, conversely, do not try to cancel through your phone provider's billing system; use the lootcrate.com dashboard.

Assuming an email request counts as a completed cancellation

Sending a cancellation email to [email protected] initiates the process, but it is not final until you receive written confirmation. Some support agents take 7-10 days to respond. During this waiting period, your subscription may still be active and charges will still post. Do not wait passively; follow up with a second email after 7 days if you do not hear back. Only when you receive a confirmation email that explicitly names a cancellation date should you consider the cancellation processed.

Cancelling right before a billing date

If your billing cycle is on the 25th of each month and you cancel on the 23rd, Loot Crate's system may already have queued a charge for the 25th. That charge will post even though you cancelled. Your only recourse is to request a refund after the charge appears. To avoid this, cancel at least 5 days before your billing date. Check your account settings or invoice history to find your exact billing date before submitting your cancellation.

Not requesting written confirmation

If you cancel through the website dashboard, Loot Crate displays a confirmation message on screen. Take a screenshot. If you cancel via support email, ask for confirmation in writing. If you cancel through Apple or Google, check your email for their confirmation. Without written proof of the cancellation date and reference number, you cannot prove the cancellation happened if Loot Crate later disputes it. Yafee strongly recommends saving all confirmation emails and screenshots as PDFs on your computer.

Should you pause instead of cancel?

Loot Crate offers a "Pause" option for some accounts, which delays billing without permanently cancelling your subscription. Pausing can be useful if you want to keep your account open but take a break from monthly charges.

If you are on a 6-month or annual plan and want a temporary break, pausing preserves your discounted rate and avoids the early termination fee. Once you unpause, your next charge occurs and shipments resume. However, if you do not intend to return at all, cancellation is the cleaner choice.

Comparison: cancelling Loot Crate versus similar services

If you are undecided about Loot Crate or considering alternatives, this comparison shows how Loot Crate's cancellation process and policies stack up.

Loot Crate's cancellation process is standard among US-based subscription boxes. No major competitor offers a New Zealand physical address for disputes, so all require email support and escalation to New Zealand authorities if issues arise. However, most do not charge early termination fees on monthly plans, so switching to a monthly subscription before cancelling can save you money.

Contact information and escalation routes

If Loot Crate refuses to cancel, delays a refund, or continues charging after cancellation, escalate your complaint through these official channels.

Loot crate's direct support contact

Email: [email protected]. Include your account ID, the specific issue, and all relevant dates. Loot Crate typically responds within 5-10 business days. If they do not respond within 10 days, send a follow-up email and note the date. Keep copies of all correspondence.

Escalate to the commerce commission new zealand

If Loot Crate refuses to remedy your complaint after you contact them directly, file a complaint with the Commerce Commission at comcom.govt.nz. You can lodge a complaint online free of charge. The Commission investigates breaches of the Fair Trading Act 1986 and can compel Loot Crate to refund you, cease unfair conduct, and pay damages. Provide the Commission with copies of all your correspondence with Loot Crate, screenshots of charges, cancellation confirmation emails, and a clear statement of the outcome you seek. The Commission typically investigates within 30-60 days.

File a consumer disputes tribunal claim

If the amount in dispute is under NZD 15,000, you can file a claim with the Consumer Disputes Tribunal at consumer.govt.nz. You must have attempted to resolve the dispute directly with Loot Crate first. The Tribunal process is free, informal, and does not require a lawyer. Provide evidence of your attempts to resolve the issue, copies of all relevant emails, and proof of the charges or refusal to cancel. The Tribunal will make a binding decision within 90 days.

Dispute the charge with your bank or credit card provider

If Loot Crate charges your card after cancellation or refuses to refund a legitimate claim, contact your bank or credit card company and raise a dispute (chargeback). Provide your bank with your cancellation confirmation email and evidence that Loot Crate processed an unauthorized charge. Your bank can reverse the charge and demand Loot Crate refund the amount. This process typically takes 5-10 business days.

Summary and next steps

Cancelling Loot Crate in New Zealand is straightforward if you use the correct platform-specific method and keep thorough records. Whether you cancel through the website dashboard, Apple, Google, or email, confirm your cancellation in writing, check your account status within 24 hours, and monitor your bank statement for two months to catch any erroneous charges.

Your rights as a New Zealand consumer override Loot Crate's terms. If items arrive damaged, late, or misrepresented, you are entitled to a refund under the Consumer Guarantees Act 1993, regardless of Loot Crate's stated policy. If the company refuses to honour your cancellation or refund request, escalate to the Commerce Commission or the Consumer Disputes Tribunal. Yafee has helped thousands of consumers navigate subscription cancellations and recover unjust charges through formal complaints. Visit Yafee at yafee.com to access templates for complaint letters, track your cancellation timeline, and find sample evidence checklists. Yafee's step-by-step guides also cover cancellations for over 200 other subscription services, so you can apply the same legal principles to any service that refuses to cancel your account or refund your money. Take action today: gather your confirmation email, save screenshots of your account status, and keep your bank statements. You have the law on your side.