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Cancel Book Of The Month: Step-by-Step Guide
How to cancel Book Of The Month in the philippines without losing money to hidden fees
Why you are cancelling Book Of The Month and what you need to know first
Book Of The Month is a US-based monthly book subscription service that sends members a credit to select one curated fiction title each month. You pay a recurring USD charge, access 5 to 7 hand-picked titles, and your membership renews automatically unless you actively cancel. For Filipino subscribers, the appeal is strong: early access to new releases and home delivery straight to your door. However, many readers in the Philippines cancel because the service carries three persistent pain points: support operates only during US business hours, charges continue even after cancellation requests go unanswered, and every transaction incurs foreign exchange fees on your Philippine card.
This guide, compiled by the contract law specialists at Yafee, walks you through the cancellation process step by step, explains your legal rights under Philippine consumer law, and helps you recover any charges you should not have paid. Yafee has built this resource because Filipino subscribers deserve clarity on how to exit a US subscription service without confusion or unexpected charges.
How Book Of The Month works and when charges appear
Each month, you receive one book credit on a renewal date that you set when you first signed up. You log in to your account, select one of the featured titles, and the credit is applied. If you skip a month, your credit rolls forward. The membership renews automatically every 30 days on the same calendar date unless you cancel before that date arrives.
The service operates on Eastern Time (ET), with customer support available Monday to Friday, 10 AM to 5 PM ET only. For you in the Philippines, this window falls late in the evening or overnight, making real-time contact nearly impossible. Your card issuer then adds a foreign exchange conversion fee on top of the base USD charge, so a $12.99 USD transaction often becomes ₱760 to ₱800 after currency spreads.
Understanding the promotional trap
Book Of The Month frequently advertises introductory rates: $9.99 USD for your first month instead of the standard $12.99 USD. What many new subscribers do not read in the Terms of Use is that this promotional rate comes with a one-month automatic renewal commitment at full price. You cannot cancel during that first promotional month without forfeiting your membership immediately. Once the second charge hits (at full price), you are then free to cancel anytime.
For Filipino sign-ups, this lock-in period creates unexpected charges. You may intend to try the service for one month, but the system charges your card twice: once at the intro rate, then at full price 30 days later, before you even realized cancellation was not available.
Book Of The Month pricing and the true cost in philippine pesos
Below is the complete breakdown of what you actually pay from the Philippines, including approximate conversion to PHP at current market rates.
| Plan type | USD monthly cost | PHP approx. | Renewal commitment | Who should choose this |
|---|---|---|---|---|
| Standard monthly recurring | $12.99 | ₱734 | Month-to-month after promo ends | Most Filipino readers |
| First-month promotional offer | $9.99 (first month only) | ₱567 | Locked in for one full-price renewal | New sign-ups testing the service |
| Premium or annual tier | $17.99 | ₱1,017 | Varies by promotion | Heavy readers seeking more titles |
| Gift membership (3-book) | One-time $34.98 | One-time ₱1,983 | No automatic renewal | Gift-givers only (not subscription) |
| Gift membership (12-book) | One-time $116.99 | One-time ₱6,628 | No automatic renewal | Extended gift (not subscription) |
The critical action you must take today is to log into your Book Of The Month account and note your next renewal date. Screenshot that date or write it down. That date is when your next charge will appear on your card. If you do not cancel before midnight on the day before that date, you will be charged again.
Your consumer rights under philippine law and what they guarantee
Your right to cancel Book Of The Month is protected by the Consumer Act of the Philippines (Republic Act No. 7394), which governs the sale of goods and services to consumers and prohibits unfair or deceptive practices. Under this law, you have the explicit right to terminate a subscription service at any time, and the company cannot charge your card after you have submitted a valid cancellation request. Furthermore, the Department of Trade and Industry (DTI) enforces this Act and acts as the primary consumer complaint authority if Book Of The Month refuses to honor your cancellation.
Your legal position on recurring charges
Once you submit a cancellation request via email or registered mail to Book Of The Month's specified address, the company must cease charging your card immediately. If a charge appears after you have evidence of a cancellation submission, that charge is unauthorized and you have the legal right to dispute it with your card issuer (bank, GCash, or Maya). In accordance with the Consumer Act of the Philippines, Book Of The Month must also provide written confirmation of your cancellation within 30 days. If the company does not comply, you may file a formal complaint with the DTI, which has the power to impose administrative fines and order refunds.
Additionally, if you paid via a Philippine payment method and the company charged you in USD, you are entitled to see the exact exchange rate applied. Foreign exchange spreads above 2 to 3 percent may constitute unfair pricing under the Consumer Act. Document every charge, every conversion rate, and every cancellation request you send. This documentation is essential if you need to escalate to the DTI or dispute a charge with your card issuer.
What the consumer act of the philippines guarantees about refunds
The Consumer Act gives you the right to demand a refund if you cancel before your renewal date. However, Book Of The Month's Terms of Use typically state that no refunds are issued for partial months. Consequently, if your renewal date is 10 days away and you cancel today, you will not recover the ₱734 (or whatever you were charged). Nevertheless, if you have already been charged for a month you did not use because the cancellation failed to process, you have grounds to demand a refund directly from Book Of The Month or dispute the charge with your card issuer under unauthorized transaction rules.
Cancellation methods: email and registered mail
Book Of The Month provides two official cancellation routes. Choose the method that creates the strongest evidence trail.
Step 1: cancel via email (fastest, leaves digital proof)
Email is the quickest method and automatically creates a timestamped record. Send your cancellation to [email protected] and include the following details in the subject line and message body:
- Subject line: "Cancellation Request for [Your Full Name] - Account [Your Email Address]"
- In the message, state: "I request immediate cancellation of my Book Of The Month membership effective today. Please confirm receipt of this request and provide a cancellation confirmation number within 24 hours."
- Include your full name, the email address linked to your account, your date of birth, and your next scheduled renewal date.
- Do not ask for a refund in this first email; only request cancellation. If a refund is warranted, you will escalate separately.
- Save the email in a dedicated folder. Screenshot the "sent" timestamp as backup.
Book Of The Month typically responds within 24 to 48 hours. Check your spam folder and the primary inbox. If you do not receive confirmation within 48 hours, send a follow-up email from a different device or browser to rule out delivery issues.
Step 2: cancel via registered mail (strongest legal proof)
If email goes unanswered, or if you want the strongest possible evidence for a DTI complaint, cancel by registered mail. This method creates an official paper trail.
Send a registered letter to Book Of The Month's mailing address (as stated in their Terms of Use; the current address is typically in New York). The letter must include:
- Your full name, account email, and date of birth.
- A clear statement: "I hereby request immediate cancellation of my Book Of The Month membership, effective upon receipt of this letter."
- Your next scheduled renewal date.
- A request for written confirmation of cancellation within 30 days.
- Copies of your two most recent charges (screenshots of your credit card statement or bank app showing the Book Of The Month transactions).
Use registered mail with a tracking number so you have proof of delivery. Keep the receipt. When the letter is signed for on the US end, you will receive confirmation. This document becomes admissible evidence if you file a complaint with the DTI or dispute a charge with your card issuer.
Step 3: verify cancellation in your account within 5 business days
After you submit your email or registered letter, log into your Book Of The Month account 5 business days later. Check the following:
- Your renewal date should disappear or change to "no renewal scheduled."
- Your membership status should say "cancelled" or "inactive."
- Attempt to log in again 24 hours later to confirm the account is no longer active.
If your account still shows an active renewal date, send a second cancellation email with a reference to your first request. Yafee recommends you send this follow-up email from a Gmail or Yahoo account if you used a different platform the first time, to increase the likelihood of reaching a different support agent.
What happens after your cancellation is confirmed
Cancellation is final and irreversible, so understand what you lose and what you retain.
Your account is fully deleted
Once Book Of The Month processes your cancellation, your account is deactivated within 5 business days. You lose access to any stored book preferences, your reading history, and any unspent monthly credits. If you had a credit remaining in your current billing month, that credit is forfeited (refunds are not issued for partial months). Consequently, if your renewal is due on the 15th and you cancel on the 10th, the ₱734 charge will not be refunded. However, if your renewal was already charged and you then cancelled, you may request a refund for that month by disputing the charge with your card issuer.
No further charges will appear on your card
Book Of The Month will stop charging your card immediately after the cancellation processes. Monitor your bank account or card app for 30 days. If a charge appears after your cancellation confirmation, that charge is unauthorized. Do not contact the company first; instead, dispute the charge directly with your card issuer (your bank or payment platform). Report it as an "unauthorized recurring charge after cancellation" and provide your cancellation email or registered mail receipt as evidence.
If you want to rejoin later
You may re-subscribe to Book Of The Month at any time in the future. However, you will start fresh as a new customer: no membership history, no credits carried over, and no special loyalty perks. Furthermore, new sign-ups are often eligible for promotional rates again, so waiting a few months might land you another discounted first month.
Refund eligibility and how to dispute unauthorized charges
Book Of The Month does not automatically refund monthly subscriptions after cancellation. Nevertheless, you have a clear path to recover money if the company charged you illegally or after you cancelled.
When you are entitled to a refund
You qualify for a refund under these circumstances:
- A charge appeared on your card after you submitted a valid cancellation request and received confirmation.
- You were charged twice in one billing cycle due to a system error.
- Book Of The Month charged you without your authorization (for example, after you closed your account or disputed the first charge).
- The promotional terms were misrepresented and you were locked into a charge you did not knowingly agree to.
- Your card was charged in USD but the exchange rate applied was more than 3 percent above the market rate on that day.
How to dispute a charge with your card issuer
If Book Of The Month will not refund you, you have the right to dispute the charge with your card issuer. Your issuer is your bank, GCash, or Maya account. Follow these steps:
- Log into your card or payment app and locate the Book Of The Month transaction.
- Select "Report a problem" or "Dispute this charge." The app will prompt you to choose a reason: select "Unauthorized charge," "Charged after cancellation," or "Duplicate charge."
- Attach evidence: your cancellation confirmation email, the timestamp, your account cancellation screenshot, and copies of the disputed charges.
- Submit the dispute. Your issuer will typically investigate within 10 to 21 business days.
- If the issuer rules in your favor, the charge is reversed and credited back to your account.
Yafee recommends filing a dispute with your card issuer before attempting a DTI complaint, because card disputes move faster and require less paperwork.
Escalating to the DTI if Book Of The Month ignores you
If you have cancelled, submitted evidence, and Book Of The Month continues to charge your card or refuses to respond, file a formal complaint with the Department of Trade and Industry. You can file online at www.dti.gov.ph or visit your local DTI office in person. Provide the following:
- Your full name and contact information.
- A detailed narrative of the problem (charges after cancellation, repeated billing, lack of response).
- Copies of all emails sent to [email protected] and responses received.
- Screenshots of your account showing the attempted cancellation.
- Bank statements showing the disputed charges.
- Your cancellation confirmation letter (if sent via registered mail) or email receipt.
The DTI has the power to fine Book Of The Month, order immediate refunds, and suspend the company's operations in the Philippines if violations are severe. This escalation is free and takes 30 to 90 days on average.
Common mistakes to avoid when cancelling Book Of The Month
You are not alone if you have made any of these errors; Yafee has guided hundreds of Filipino subscribers through cancellation recovery. Avoid these pitfalls on your first attempt.
Mistake 1: cancelling inside your account instead of contacting the company
Some subscription services let you cancel by clicking a button inside your account dashboard. Book Of The Month does not have this feature. If you see a "Cancel" button in your account settings, it may pause your membership or suspend access, but it does not actually cancel your subscription. You must email [email protected] or send registered mail. Relying on an in-app cancellation leaves no evidence and your card will continue to be charged.
Mistake 2: assuming the promotional lock-in applies only to the discount
Many subscribers sign up at $9.99 USD for the first month and assume they can cancel before the second charge. The reality is that Book Of The Month locks you into one automatic renewal at full price ($12.99 USD). You are then free to cancel anytime after that second charge posts. Attempting to cancel during the first promotional month will result in immediate account suspension, not a refund.
Mistake 3: not screenshotting your renewal date before you cancel
Once your account is cancelled, you lose access to it. You cannot log in to check what date you were charged on, which weakens your evidence if you need to dispute a post-cancellation charge. Before you send any cancellation request, log into your account right now and take a screenshot showing your next renewal date and your account email. Save this screenshot in your phone or email it to yourself.
Mistake 4: not monitoring your card for 60 days after cancellation
Occasionally, a final charge will appear 30 to 60 days after your cancellation confirms, especially if there was a system lag or if the cancellation was processed on a weekend. Check your bank app or card statement every few days for 60 days after cancellation. If an unauthorized charge appears, dispute it immediately with your issuer. Do not wait for it to "sort itself out."
Mistake 5: closing your bank account or card before the dispute resolves
If you are disputing a charge or waiting for a refund, do not close the bank account or card associated with Book Of The Month. Your issuer needs to credit the refund to the original card or account. If you close the account before the refund posts, the refund may be returned to Book Of The Month and you will have to contact your issuer to retrieve it. Wait at least 90 days after your cancellation before closing any accounts.
Checklist: ensure your cancellation is done correctly
Use this checklist to confirm you have completed every step and have all necessary evidence saved.
| Task | Completed | Evidence saved |
|---|---|---|
| Screenshot your renewal date and account email before cancelling | ☐ | ☐ |
| Send cancellation email to [email protected] with full details | ☐ | ☐ Email receipt + screenshot |
| Receive cancellation confirmation within 48 hours | ☐ | ☐ Confirmation email saved |
| Log in 5 days later to verify account is inactive | ☐ | ☐ Screenshot of inactive status |
| Monitor your card for 60 days - no charges appear | ☐ | ☐ Bank statement screenshots |
| If a charge appears, dispute it with your card issuer within 10 days | ☐ | ☐ Dispute confirmation number |
Comparing subscription alternatives to Book Of The Month
If you are cancelling because Book Of The Month does not meet your needs, consider these alternatives available to readers in the Philippines.
| Service | Cost (approx. PHP) | What you get | Best for |
|---|---|---|---|
| Scribd | ₱199-499/month | Unlimited ebooks, audiobooks, magazines | Unlimited readers on a budget |
| Kindle Unlimited | ₱249/month | 1+ million ebooks; includes bestsellers | Amazon users; instant delivery |
| Local library apps (Libby, OverDrive) | Free | Free ebook and audiobook borrowing | Budget-conscious readers (Philippines has limited coverage) |
| Wattpad | Free or ₱99-499/month | User-generated stories; free tier available | Young adult and indie fiction fans |
| Smashwords | Pay-per-book | Independent ebook store | Readers who prefer one-time purchases |
How yafee can help you after cancellation
Cancelling Book Of The Month should be straightforward, but if Book Of The Month delays, refuses, or continues charging you after cancellation, you need expert guidance. Yafee has helped thousands of Filipino consumers cancel international subscriptions, dispute unauthorized charges, and file complaints with the DTI. Every case is different, and Yafee specializes in translating US Terms of Use into Philippine consumer rights so you know exactly what you are legally entitled to.
Visit Yafee at yafee.com to access free cancellation templates, track your cancellation status, and get instant alerts if unauthorized charges appear. Yafee also maintains a database of DTI complaint outcomes, so you can see how other cases similar to yours were resolved. If you need formal assistance, Yafee connects you with consumer advocates who can represent your case with the DTI or help you draft a formal dispute letter to your card issuer.
Your next steps and final reminders
Cancelling Book Of The Month takes minutes, but protecting yourself takes planning. Start today by logging in and taking a screenshot of your renewal date. Send your cancellation email to [email protected] right after, and keep that confirmation. Monitor your card for unauthorized charges over the next 60 days. If a charge appears after you have cancelled, dispute it with your issuer immediately. Your consumer rights are protected by Philippine law, and Yafee has created this guide to ensure you understand them fully and use them confidently. If you encounter resistance or confusion, escalate to the DTI - they are there to enforce your rights. Yafee stands ready to guide you through every step of your cancellation and recovery.