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Frequently asked questions
Cancel Shortmax Innovations: Step-by-Step Guide
How to cancel Shortmax Innovations and stop recurring charges
What is Shortmax Innovations
Shortmax Innovations is a subscription-based mobile application that operates through the New Zealand App Store (iOS) and Google Play Store (Android). The service delivers premium content and features behind a paywall, charging users on a weekly or monthly cycle through "Pro" subscription passes, plus optional one-time in-app purchases such as coins or episodes. Billing occurs automatically each renewal cycle unless you actively cancel before the next charge date.
Crucially, Shortmax Innovations does not handle your payment directly. Instead, Apple and Google process all transactions through their own payment systems. This architectural separation means you must cancel at the platform level-not with Shortmax itself-to prevent future charges. However, billing disputes and refund claims may require you to engage both the payment platform and Shortmax Innovations' support team.
How Shortmax Innovations operates
The app model relies entirely on recurring billing through automated renewal. When you purchase a weekly or monthly Pro pass, your payment method is charged on the first day of each billing cycle. The service continues indefinitely until you explicitly cancel your subscription. Yafee has observed that many users discover unwanted charges weeks or months after they believed they had cancelled, often because the cancellation did not proceed through the correct platform channel.
Company location and support limitations
Shortmax Innovations is registered and operated from Delhi, India. No official New Zealand postal address, local office, or dedicated NZ customer service channel exists on publicly available sources. This geographical separation creates a significant practical challenge: if you encounter a billing dispute or need urgent escalation, you cannot contact a local representative. Your strongest recourse is through your bank, payment provider (Apple or Google), or the Commerce Commission. Yafee recommends documenting all cancellation attempts, screenshots of your account status, and transaction records from day one.
Your legal position under new zealand consumer law
New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when purchasing goods or services, regardless of whether the supplier is based locally or overseas.
Consumer guarantees act 1993 and your rights
Under the Consumer Guarantees Act 1993, every service supplied to you in New Zealand must be delivered with due care and skill. If Shortmax Innovations continues charging you after you have cancelled, or if it fails to honour a valid cancellation request, the company has breached your legal rights. You are entitled to a refund, repair, or replacement of the service. Additionally, if the app ceases to function or does not deliver the promised features, you may claim breach of guarantee and demand a full refund of your subscription payments.
The Act also grants you the right to cancel contracts within a reasonable timeframe if the service does not meet your reasonable expectations. For subscription services, "reasonable" typically means within 30 days of discovery that the service is defective or misrepresented. If Shortmax Innovations fails to cease billing after your cancellation request, that constitutes a breach of the Act.
Your legal position: You have the statutory right to cancel Shortmax Innovations and receive a refund if the company continues charging after your cancellation request. This right exists independently of Shortmax's own cancellation policy. You do not need the company's agreement; the law grants it to you automatically.
Fair trading act 1986 protections
Under the Fair Trading Act 1986, Shortmax Innovations must not engage in misleading or deceptive conduct. If the app's cancellation process is deliberately obscured, if cancellation fails silently without confirmation, or if the company misrepresents its refund policy, you can lodge a complaint with the Commerce Commission. The Commission investigates breaches and can compel companies to provide refunds and cease unfair practices.
Payment provider liability and chargeback rights
Your bank, Apple, and Google all bear responsibility for protecting you against unauthorised or recurring charges. If you authorised a single purchase but were billed repeatedly without consent, your payment provider can lodge a chargeback dispute on your behalf. Apple and Google also maintain their own refund policies; you can request a refund directly through their platforms for apps and subscriptions within 14 days of purchase. For charges beyond that window, escalation to your bank becomes necessary.
Escalation: the commerce commission
If Shortmax Innovations ignores your cancellation request or refuses to refund unauthorized charges, contact the Commerce Commission at comcom.govt.nz. The Commission investigates breaches of consumer law and possesses the power to compel companies to provide refunds, issue corrective notices, and pay penalties. Include all evidence: screenshots of your cancellation request, proof of payment, and correspondence with Shortmax or your payment provider. Yafee advises keeping this documentation even if initial cancellation appears successful, as evidence becomes essential if disputes arise later.
Step-by-step cancellation on android via google play
Cancelling Shortmax Innovations on Android requires you to access Google Play's subscription management portal and revoke your recurring billing arrangement.
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Select "Manage my subscriptions" or "Subscriptions" (wording varies slightly by device and Android version).
- Find Shortmax Innovations in your list of active subscriptions.
- Scroll through the list until you locate the Shortmax Innovations entry.
- Tap on Shortmax to open its subscription details page.
- Tap "Cancel subscription" and confirm your choice.
- Google Play may display a retention message offering discounts or incentives. Ignore this and confirm cancellation.
- You will receive a confirmation message stating your subscription has been cancelled.
- Take a screenshot of the cancellation confirmation page.
- Store this screenshot safely; it serves as proof of your cancellation request.
- Note the exact date and time shown on the confirmation screen.
- Verify your subscription status within 24 hours.
- Return to "Manage my subscriptions" and confirm that Shortmax Innovations no longer appears in your active list.
- Check your Google Play account history to verify that no charges have occurred since cancellation.
Step-by-step cancellation on iOS via apple app store
On iOS, you manage all App Store subscriptions through your Apple ID settings rather than within the app itself.
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap "App Store" (or "iTunes & App Store" on older iOS versions).
- Tap your Apple ID name or profile icon at the top of the screen.
- Select "View Apple ID" or "Account Settings".
- You may be prompted to authenticate using Face ID, Touch ID, or your Apple ID password.
- Select "Subscriptions" from the menu.
- This displays all active and inactive subscriptions linked to your Apple ID.
- Find Shortmax Innovations in the list and tap it.
- Scroll to locate Shortmax Innovations; it will show as "Active" or "Renews on [date]".
- Tap "Cancel Subscription" and confirm the cancellation.
- Apple may offer you a reduced rate to keep the subscription. Disregard this and proceed with cancellation.
- You will see a confirmation message stating your subscription has been cancelled.
- Take a screenshot of the cancellation confirmation.
- Record the cancellation date and time for your records.
- Verify that the subscription status now displays "Expires on [date]" rather than "Renews on [date]".
- Check your account again within 24 hours.
- Return to Settings > App Store > Subscriptions to confirm Shortmax Innovations no longer shows as active.
- Review your purchase history to ensure no charges have been applied after your cancellation date.
What happens after you cancel
Cancelling your subscription does not immediately terminate your access; instead, you retain full access until the end of your current billing cycle.
Your access period after cancellation
Once you cancel, your Pro pass remains active until the renewal date that would have triggered the next charge. For example, if you cancel on the 15th of the month and your renewal date is the 25th, you can use Shortmax Innovations until the 25th at no additional cost. After that date, the app will downgrade you to free-tier access (if available) or lock you out of premium features. You will not be charged on the renewal date if you have successfully cancelled.
Confirming zero future charges
Within 48 hours of cancellation, review your Apple ID or Google Play account and confirm that no new charges have appeared. Check your credit card or bank statement 5 to 7 days later to verify. If an unexpected charge occurs after your cancellation confirmation, contact your payment provider immediately and reference your cancellation screenshot as evidence.
Removing your stored payment method
For additional security, consider removing Shortmax Innovations' permission to charge your payment method. On Google Play, navigate to Settings > Payments and subscriptions > Payment methods, and delete any payment method you no longer use across the platform. On Apple, go to Settings > App Store > Apple ID > Payment methods and remove outdated cards. This prevents accidental charges if your subscription reactivates due to a system error.
Claiming a refund from Shortmax Innovations
If you were charged after cancellation or believe you paid for a service that failed to deliver, you may be entitled to a refund.
Refund eligibility under apple and google policies
Both Apple and Google offer automatic refunds within 14 days of purchase if you request one through their platforms. After 14 days, refunds are discretionary; however, if the service was faulty, misrepresented, or billed after a valid cancellation, you may still qualify. Yafee recommends submitting your refund request through the payment platform first, as this creates an official record and is often processed faster than appealing directly to Shortmax Innovations.
To request a refund on Google Play, open Play Store > Menu > Account > Order history, find the Shortmax charge, tap it, and select "Report a problem". On Apple, go to Settings > App Store > Subscriptions > Shortmax Innovations, and tap "Report a problem" within the subscription details screen.
Requesting a refund directly from Shortmax Innovations
If the payment platforms deny your refund request, contact Shortmax Innovations' support team. Access the app, navigate to Settings or Help, and locate the "Contact Us" or "Support" option. Submit your request in writing, including your full name, account email, transaction ID (visible on your receipt), and reason for the refund. Be specific: "Charged on [date] after cancellation on [date]" is far stronger than "I want a refund". Attach your cancellation screenshot as evidence. Expect a response within 7 to 14 business days, though response times vary significantly for overseas-based companies.
Escalation to your bank if Shortmax refuses
If Shortmax Innovations ignores your refund request after 14 days, or if the company explicitly denies a legitimate claim, contact your bank and request a chargeback dispute. Provide your bank with all evidence: the original transaction receipt, proof of cancellation, correspondence with Shortmax or Apple/Google, and a statement explaining why you believe the charge was unauthorised or the service was not provided as promised. Your bank will investigate and, if your claim is valid under the Consumer Guarantees Act 1993, will reverse the charge and credit your account.
Common cancellation mistakes and how to avoid them
Cancelling a subscription feels straightforward, but small oversights often leave you exposed to continued billing.
Closing the app instead of cancelling the subscription
Many users believe that deleting the Shortmax Innovations app from their device cancels the subscription. This is false. Uninstalling the app does nothing to your subscription status; Apple and Google continue processing charges independently of whether the app remains on your device. Your cancellation must occur through your account settings on the payment platform, not through the app itself.
Cancelling within the app rather than on the platform
Some apps display a "cancel subscription" button within their own settings menu. Tapping this may log your cancellation request, but it does not guarantee that Apple or Google receives and processes it. Always cancel directly through Apple Settings or Google Play, as these are the only authoritative sources for subscription status. Yafee advises treating in-app cancellation options as supplementary; the platform-level cancellation is what stops your billing.
Failing to take screenshots
Screenshots of your cancellation confirmation are your only proof if Shortmax Innovations or your payment provider later disputes your claim. Without visual evidence of the date, time, and confirmation message, you face an uphill battle in refund disputes. Capture the entire confirmation screen and store copies in cloud storage (Google Drive, OneDrive, etc.) for safekeeping.
Not checking your account after cancellation
System delays and technical errors occasionally prevent cancellations from taking effect. If you do not verify your subscription status 24 to 48 hours after cancellation, you may not notice a failed cancellation until a charge appears on your statement weeks later. Schedule a reminder on your phone to check within two days.
Pricing and subscription plans for Shortmax Innovations
Understanding the subscription structure helps you identify which charges appear on your statement and confirms which plan you are cancelling.
| Plan type | Billing cycle | Approximate cost (NZD) | Features | Cancellation ease |
|---|---|---|---|---|
| Weekly Pro pass | Every 7 days | $2.99-$4.99 | Premium content, ad-free experience | Very easy |
| Monthly Pro pass | Every 30 days | $9.99-$14.99 | Premium content, ad-free experience, monthly bonus coins | Easy |
| One-time coin purchase | Non-recurring | $1.99-$99.99 | In-game currency for episodes or features | No cancellation needed |
| Episode unlock | Non-recurring | $0.99-$4.99 | Permanent access to specific episodes | No cancellation needed |
| Annual Pro pass | Every 365 days | $79.99-$119.99 | Premium content, ad-free, annual bonus | Moderate (longer billing cycle) |
Weekly and monthly Pro passes are the most common source of unwanted recurring charges. If you recognise a weekly charge of $3-$5 on your statement, that is almost certainly the weekly Pro pass. One-time purchases do not require cancellation; they are processed once and do not recur. If you are unsure which subscription you hold, log into Apple App Store or Google Play, navigate to your subscriptions, and Shortmax Innovations will be listed with its renewal date.
Key steps to complete after cancellation
Your cancellation is not truly finished until you verify the result and safeguard yourself against future disputes.
Verification checklist within 48 hours
- Confirm that Shortmax Innovations no longer appears in your Apple App Store or Google Play subscriptions list.
- Check your email for a cancellation confirmation from Apple or Google (not Shortmax).
- Review your account history on the payment platform to verify the cancellation timestamp.
- Screenshot the confirmation page and store it in cloud storage.
- Note the cancellation date and the date on which your current access expires.
Statement monitoring within 5 to 7 days
- Review your credit card or bank statement to confirm no new charges have appeared since cancellation.
- If a charge does appear after your cancellation date, contact your payment provider immediately and reference your cancellation screenshot.
- Alert your bank to flag any future Shortmax Innovations charges as potentially unauthorised.
Long-term protection
- If the service had a refund issue or dispute, file a complaint with the Commerce Commission at comcom.govt.nz for the record.
- Keep all cancellation evidence (screenshots, emails, receipts, chargeback letters) for at least two years.
- Consider setting a calendar reminder every six months to audit your active subscriptions and verify no unwanted services have reactivated.
When to escalate to the commerce commission
The Commerce Commission is your enforcement authority if Shortmax Innovations refuses to honour your consumer rights.
Grounds for a commission complaint
Lodge a complaint if Shortmax Innovations engages in any of the following: continuing to charge you after a valid cancellation request, refusing a refund for a service that failed to deliver promised features, misrepresenting its cancellation or refund policy, or making it unreasonably difficult to cancel (for example, hiding the cancellation option or requiring you to contact overseas support with no response timeframe). The Commission investigates breaches of the Consumer Guarantees Act 1993 and Fair Trading Act 1986 and can compel companies to provide refunds and corrective notices.
How to file your complaint
Visit comcom.govt.nz and select "Complaints". Provide your name, contact details, and a detailed account of what happened: when you subscribed, when you attempted to cancel, what evidence you have (screenshots, emails, bank statements), and what outcome you are seeking (refund amount, cancellation confirmation, etc.). Attach all supporting documents. The Commission will acknowledge your complaint within 10 working days and investigate. Yafee recommends filing a Commission complaint as a formal record, especially if the dispute amount exceeds $500 or if Shortmax Innovations has ignored your requests for 14 days or more.
Frequently misunderstood cancellation scenarios
New Zealand consumers encounter recurring billing and subscription policies that vary by provider; certain scenarios routinely cause confusion.
Can you cancel mid-billing cycle
Yes. You can cancel at any time during your billing cycle. The cancellation takes effect immediately, but you retain access until your current paid period expires. For example, if you pay for a monthly pass on the 1st and cancel on the 10th, you access the app until the 1st of the next month, then lose access unless you renew. You will not be charged again.
Will you get a refund for the remainder of your billing period
Generally, no. Subscription services operate on an all-or-nothing model: you pay for the full period upfront, and cancellation prevents the next charge from occurring rather than refunding the current period. However, if you cancel immediately after a charge and contact Apple or Google within 14 days, you may qualify for a refund of that individual transaction under their return policies. Refunds beyond 14 days depend on whether the service was faulty or the charge was unauthorised; these fall under the Consumer Guarantees Act 1993 rather than the provider's subscription policy.
Can Shortmax Innovations recharge you after cancellation
If your cancellation was processed correctly, Shortmax Innovations cannot recharge you. However, if you reinstall the app, log back into your account, and accidentally tap "Restore" or "Renew Subscription", the subscription can reactivate. Guard against this by logging out of Shortmax after cancellation and not reinstalling the app unless you intend to resubscribe. Additionally, your stored payment method remains active on Apple and Google unless you explicitly remove it.
Shortmax Innovations contact and escalation information
Direct contact with Shortmax Innovations is difficult due to the company's India-based operations and lack of New Zealand-specific support channels. Nevertheless, you have multiple escalation routes.
Attempting in-app support (limited success)
Open Shortmax Innovations, navigate to Settings or Help, and tap "Contact Us" or "Support". Submit your query via email, and include your full account email, transaction ID, and a clear description of your issue. Response times range from 5 to 30 days. Do not rely on this channel for urgent billing disputes; use it to establish a paper trail only.
Contacting your payment provider
This is your fastest and most reliable escalation route. Call Apple Support (0800 048 0408 for New Zealand) or Google Play Support (available via the Play Store app or google.com/support). Provide your transaction ID and explain that you cancelled but were charged. Apple and Google process refund requests within 1 to 5 business days for transactions within 14 days, and investigate older claims within 30 days.
Escalating to your bank
Contact your bank's dispute or chargeback department and report the transaction as unauthorised or the service as not delivered as promised. Your bank will contact Apple or Google and Shortmax Innovations on your behalf and reverse the charge if warranted. This process takes 5 to 10 business days.
Filing a complaint with the commerce commission
Visit comcom.govt.nz, select "Make a complaint", and provide full details of your situation. The Commission will investigate at no cost to you and can compel Shortmax Innovations to refund you or cease illegal practices. Include all evidence: screenshots, transaction records, and correspondence with the company or payment providers.
Shortmax Innovations postal address (if correspondence is necessary)
No official New Zealand postal address exists for Shortmax Innovations. The company operates from Delhi, India, and maintains no local office. If you must send formal written notice (for example, to establish a legal record before escalating to the Commission), address correspondence to the company's registered office in India through its website, if an address is listed there. However, this is time-consuming and rarely necessary; using your payment provider and the Commerce Commission is far more efficient. Yafee recommends prioritising digital escalation channels for this company.
Summary and your next steps
Cancelling Shortmax Innovations is straightforward if you follow the correct platform-level process and verify the result within 48 hours. Your cancellation must occur on Apple App Store or Google Play-not within the app itself-and you must take screenshots of your confirmation for future reference. If the company continues charging after cancellation or refuses a legitimate refund, the Consumer Guarantees Act 1993 protects you, and the Commerce Commission will investigate and compel a refund.
Begin by cancelling immediately using the step-by-step instructions for your device (Android via Google Play or iOS via Apple). Take a screenshot of the confirmation. Verify within 48 hours that the subscription is no longer active, and monitor your bank statement for 5 to 7 days. If an unexpected charge appears, contact Apple, Google, or your bank, and file a Commerce Commission complaint if the company refuses to help.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by following this evidence-based approach. You have strong legal protection under New Zealand law, and armed with screenshots and transaction records, you are well positioned to enforce your rights. If you need further guidance on any step, consult the practical tools and consumer resources at Yafee (yafee.com), which has supported New Zealand consumers in resolving disputes with overseas app developers and payment platforms.