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Frequently asked questions
Cancel Shortcut: The Right Way
How to cancel Shortcut in new zealand and protect your refund rights
Understanding Shortcut and which version you're cancelling
Shortcut is not a single service; it exists as two separate products with different cancellation rules, refund policies and terms. You need to identify which one you're paying for before you cancel, because mixing them up could cost you your refund entitlement.
At Yafee, we've helped thousands of New Zealand consumers navigate multi-product services like this one, so let's walk through what you need to know.
Shortcut app versus Shortcut project-management
Shortcut App (shortcutapp.co) is a vocabulary and language-learning tool sold as a direct subscription. Shortcut project-management (shortcut.com) is an industry-focused workflow and task-tracking platform. They operate under different companies, charge different amounts and enforce different cancellation policies. Your purchase confirmation email will tell you which one you own.
Why this matters for your refund
Shortcut App offers a 14 working day cancellation window with refunds; Shortcut project-management states that all paid fees are non-refundable once charged. Additionally, if you purchased through Apple App Store or Google Play rather than directly from either vendor, your refund rights follow the store's policy, not Shortcut's. We recommend you locate your original receipt now and check which platform appears on your billing statement.
Shortcut pricing and plans in new zealand dollars
Knowing what you're paying helps you calculate what refund you should expect and identify billing errors before you cancel.
Shortcut app pricing
| Plan | Frequency | Price (NZD) | Refund eligible (14 days)? |
|---|---|---|---|
| Free trial | One-time | $0 | N/A |
| Monthly | Monthly renewal | $9.99 to $14.99 | Yes |
| Annual | Annual renewal | $79 to $99 | Yes |
| One-time purchase | Lifetime access | $49 to $69 | Yes |
Shortcut project-management pricing
Shortcut.com does not publicly display New Zealand pricing on its website; most customers purchase in USD and currency conversion applies at checkout. Team plans typically range from USD $0 (free tier) to USD $500 or more per month depending on user count and features. Check your invoice for the exact amount you were charged.
When you should cancel Shortcut
Cancelling makes sense if you're not using the service, if the cost doesn't match the value you receive, or if you've found a better alternative. Take a moment to assess whether cancellation or a plan downgrade is right for you.
Reasons to cancel Shortcut app
You may want to cancel if you completed the vocabulary course, found a different learning tool, are on a tight budget or discovered features don't suit your learning style. If you cancel within 14 working days of purchase, you'll recover most or all of your payment under New Zealand consumer law, so the risk is low. We recommend testing the service for at least 3 to 5 days before deciding; many users discover features after initial signup.
Reasons to cancel Shortcut project-management
You may want to cancel if your team no longer needs task-tracking software, you're switching to Jira, Monday.com or Asana, the interface isn't working for your workflow, or budget cuts are happening. Keep in mind that Shortcut.com's terms state paid fees are non-refundable, so cancellation saves you from future charges but won't recover past payments. At Yafee, we advise checking whether a plan downgrade to the free tier might serve as a temporary alternative.
Your consumer rights and what they mean for you
New Zealand consumer law gives you specific rights when you purchase digital services. Understanding these rights protects you during cancellation and gives you leverage if the company refuses to refund or cancel.
Consumer guarantees act 1993 and digital services
The Consumer Guarantees Act 1993 applies to both Shortcut products sold in New Zealand. Under this law, digital services must be of acceptable quality, fit for purpose and match any description the seller provided. If Shortcut fails on any of these grounds, you have a right to cancel within a reasonable timeframe and claim a refund. The 14 working day cancellation window for Shortcut App aligns with this framework and gives you statutory protection. For Shortcut project-management, the non-refundable policy may be challenged if you can demonstrate the service never functioned or was fundamentally misrepresented.
Your legal position
- Within 14 working days of purchase: Shortcut App customers can cancel and claim a full refund under Consumer Guarantees Act 1993, even if satisfied with the service. This is a statutory right.
- After 14 working days (Shortcut App): Refunds are at the company's discretion unless you can prove a fault or misrepresentation.
- Shortcut project-management: All paid fees are stated as non-refundable, but this term can be challenged if the service was defective, unavailable or unfit for purpose.
- App Store purchases (Apple, Google Play): Refunds follow the store's policy, not Shortcut's. Contact Apple or Google directly if you purchased through them.
When to escalate to the commerce commission
If Shortcut refuses to cancel or refund after you've submitted a valid cancellation request, you can lodge a complaint with the Commerce Commission (comcom.govt.nz). The Commission enforces consumer law in New Zealand and investigates unfair contract terms and misleading conduct. You do not need to take legal action first; the Commission is free and can compel the company to comply.
How to cancel Shortcut app
Cancelling Shortcut App is straightforward and can be completed online in under 5 minutes. Follow these steps to ensure your cancellation is recorded and your refund is processed.
Step 1: log into your Shortcut app account
- Visit shortcutapp.co and sign in with your email address and password.
- If you've forgotten your password, select "Forgot password" and follow the reset email.
- Ensure you're logged into the correct account; if you have multiple profiles, check your billing statement to confirm which email is linked to your paid subscription.
Step 2: navigate to your subscription settings
- Once logged in, select your profile icon or menu (usually in the top right corner).
- Select "Account settings", "Billing" or "Subscription" (the exact label varies depending on your app version).
- You should see your current plan, renewal date and payment method displayed.
Step 3: select "Cancel subscription" or "Downgrade plan"
- Find the option to cancel or downgrade your plan. This is typically a button or link next to your active plan name.
- If you only want to pause rather than fully cancel, select "Pause subscription" if available. This stops charges without deleting your data.
- If only "Downgrade" appears, you can move to the free plan instead of cancelling entirely; this preserves your account.
Step 4: confirm your cancellation reason and date
- Shortcut App will ask why you're cancelling. This feedback is optional but helps the company improve.
- Confirm your cancellation; you'll see a final date when your subscription ends (typically immediately or at the end of your billing cycle).
- You'll receive a confirmation email within 2 hours. Save this email as proof of cancellation.
Step 5: request your refund if within 14 working days
- If you're within 14 working days of your original purchase, reply to your cancellation confirmation email requesting a refund.
- State that you're exercising your Consumer Guarantees Act 1993 right to cancel and claim a full refund.
- Include your order number, subscription plan, purchase date and amount paid.
- Shortcut App typically processes refunds within 5 to 10 working days to your original payment method (credit card, debit card or PayPal).
How to cancel Shortcut project-management
Shortcut.com cancellation requires direct contact with their support team; there is no self-service cancellation portal. Follow these steps to ensure your cancellation is documented and your account is closed.
Step 1: locate your account and billing details
- Log into your Shortcut.com account at shortcut.com/login.
- Navigate to "Settings" (usually in the left sidebar) and then "Billing" or "Team settings".
- Note your account email, team name, number of users and total monthly cost. You'll need these details when you contact support.
Step 2: find shortcut's support contact information
- Visit shortcut.com/support or look for a "Contact us" link at the bottom of the website.
- Shortcut.com offers in-app chat, email support and a help centre. For cancellation, email is the most reliable method as it creates a written record.
- The main support email is typically [email protected]. Verify the current address on their website before sending.
Step 3: send a cancellation email to Shortcut
- Compose an email with the subject line: "Subscription cancellation request" or "Cancel my Shortcut team account".
- Include the following information:
- Your account email address and team name.
- The date you wish to cancel (you can request immediate cancellation or end-of-month cancellation).
- Your billing email and total monthly cost.
- A brief reason for cancellation (optional but helpful).
- Request written confirmation of cancellation and confirmation that no further charges will apply.
- Send the email and save a copy for your records.
Step 4: confirm cancellation and watch your billing
- Shortcut.com support will reply within 24 to 48 hours confirming your cancellation.
- Check that your cancellation date is clearly stated in their reply email.
- Monitor your credit card or payment method for 30 days after cancellation to ensure no further charges appear.
- If a charge appears after your cancellation date, contact Shortcut support immediately and escalate to your bank if needed.
Refunds and what to expect
Refund timelines and eligibility differ between Shortcut App and Shortcut project-management. Understanding what you're entitled to helps you follow up if money doesn't return within the promised timeframe.
Shortcut app refunds
You can claim a full refund if you cancel within 14 working days of purchase. Submit your refund request by email or through the app after cancelling. Yafee advises keeping your original receipt and cancellation confirmation email; these are your proof of eligibility. Refunds process within 5 to 10 working days to your original payment method. If you purchased through Apple App Store or Google Play, request the refund from the app store directly; Shortcut App cannot process refunds for third-party purchases.
Shortcut project-management refunds
Shortcut.com states that all paid fees are non-refundable once charged. Nevertheless, you can stop future charges immediately upon cancellation. If you paid monthly and cancel mid-month, you lose access to the service but do not receive a pro-rata refund for unused days. If you believe the service was defective or misrepresented, you can claim a refund under Consumer Guarantees Act 1993 by lodging a complaint with the Commerce Commission.
If your refund is delayed
Contact Shortcut's support team if your refund hasn't appeared within 15 working days. Provide your cancellation email, order number and the date you requested the refund. Your bank can also investigate if the money doesn't appear; many transactions take 5 to 7 additional working days to clear depending on your financial institution.
Common mistakes to avoid when cancelling
Cancellation delays and lost refunds happen because customers overlook small but critical steps. Here's what to watch for so your cancellation runs smoothly.
Not checking which Shortcut version you own
Many customers confuse Shortcut App with Shortcut project-management and submit cancellation requests to the wrong company. Check your original receipt or billing statement before you cancel. If you're unsure, contact Yafee or the company's support team directly.
Cancelling after the 14 working day window
The 14 working day refund window is strictly enforced. Count from your purchase date, not from when you first used the app. If you're on day 15 or later, you cannot claim a Consumer Guarantees Act refund unless you can prove a fault. Cancel early if you think you might want a refund.
Not keeping proof of cancellation
Save every confirmation email you receive. If you need to escalate to the Commerce Commission or dispute a charge with your bank, these emails are your only proof that you cancelled. Screenshot your cancellation confirmation in the app as well.
Assuming cancellation stops all charges immediately
If you're mid-billing cycle, your subscription may continue until the end of that cycle. Check your cancellation email for the exact date access ends. If charges continue after the stated date, contact support immediately.
Cancelling through a third-party marketplace without notifying Shortcut
If you purchased through Apple App Store or Google Play, cancelling only through the app store does not always notify Shortcut.com or Shortcut App. Contact Shortcut directly as well to ensure your account is fully closed and no future charges are attempted.
After you cancel Shortcut
Cancellation doesn't end on the confirmation email; follow these steps to protect yourself and ensure no surprise charges appear later.
Monitor your payment method for 30 days
Watch your credit card, debit card or PayPal account for any charges from Shortcut, Shortcuts Software Limited or related merchant names. Companies sometimes process charges under parent company names or abbreviations. If an unexpected charge appears, contact your bank within 30 days to dispute it. Most banks allow you to claim back unauthorized charges if you act quickly.
Check for data access after cancellation
After your subscription ends, you lose access to Shortcut App's premium features. Your free trial or basic account remains active if you had one. For Shortcut project-management, your team loses access to the platform on the cancellation date; ensure your team has downloaded or exported any critical work before then.
Request data export if needed
If you stored important data in Shortcut (vocabulary lists, project files, team notes), ask support for a data export before cancellation. Some services retain data for 30 days after cancellation, but others delete it immediately. Yafee recommends exporting your data on the day you cancel to avoid loss.
Delete saved payment methods
Remove Shortcut from your stored payment methods in your bank's app or on the Apple and Google platforms. This prevents accidental reactivation if Shortcut sends a reactivation offer via email.
How to compare Shortcut with alternative services
If you're cancelling because you prefer another tool, use this table to compare Shortcut against common alternatives in New Zealand.
| Service | Type | Price (NZD/month) | Free tier? | Cancellation policy |
|---|---|---|---|---|
| Shortcut App | Language learning | $9.99 to $14.99 | Yes | 14 days refund |
| Duolingo | Language learning | $9.99 to $19.99 | Yes | 7 days refund (app store) |
| Shortcut project-management | Task tracking | USD $0 to $500+ | Yes | Non-refundable |
| Monday.com | Task tracking | NZD $40 to $150+ | Yes | Non-refundable |
| Asana | Task tracking | NZD $35 to $85+ | Yes | Non-refundable |
| Jira | Task tracking | NZD $0 to $100+ | Yes | Non-refundable |
Checklist before you cancel
Use this checklist to ensure you've completed every step and haven't missed anything that could delay your cancellation or cost you a refund.
- I've checked my receipt and confirmed whether I own Shortcut App or Shortcut project-management.
- I've counted the days since purchase to confirm I'm within or outside the 14 working day refund window.
- I've saved my original receipt, purchase confirmation and any billing statements related to Shortcut.
- I've logged into my Shortcut account and located the cancellation option in settings or subscription menu.
- I've submitted my cancellation request in writing (email or through the app) and saved the confirmation.
- If within 14 working days, I've requested a refund in writing with my order number and purchase date.
- I've monitored my payment method for 7 to 10 working days to confirm my refund has arrived.
- I've checked for unexpected charges 30 days after cancellation.
- I've removed Shortcut from my stored payment methods on Apple, Google and my bank's platform.
Contacting Shortcut and escalation options
If Shortcut refuses to cancel or refund, you have formal channels to resolve the dispute. At Yafee, we help customers navigate these escalations confidently and effectively.
Shortcut app contact details
Email: [email protected]
Website: shortcutapp.co/contact or shortcutapp.co/support
Response time: 24 to 48 hours
Mailing address: Check your account settings or the website footer for the current registered address of Shortcuts Software Limited.
Shortcut project-management contact details
Email: [email protected]
Website: shortcut.com/support
In-app chat: Available during business hours
Response time: 24 to 48 hours
Escalation: commerce commission complaint
If Shortcut doesn't respond or refuses to honour your refund right, lodge a complaint with the Commerce Commission (comcom.govt.nz). The Commission investigates breaches of the Consumer Guarantees Act 1993 and can compel the company to refund you or comply with your cancellation request. Filing a complaint is free and does not require a lawyer. Include your cancellation emails, receipt and proof of payment when you file.
Escalation: chargeback with your bank
If Shortcut processes a charge after you've cancelled and requested a refund, contact your bank and request a chargeback. Your bank can reverse the transaction if you provide cancellation proof and evidence that the charge was unauthorized. Act within 30 days of the unwanted charge for the best outcome.
Summary and next steps
Cancelling Shortcut App takes 5 minutes online and entitles you to a full refund within 14 working days under New Zealand consumer law. Cancelling Shortcut project-management requires email contact with support and does not include a refund, but stops future charges immediately. Yafee has helped thousands of New Zealand consumers cancel subscriptions confidently and recover refunds they were entitled to. Start by identifying which Shortcut version you own, then follow the relevant cancellation steps above. Save every confirmation email and monitor your payment method for 30 days after cancellation. If the company refuses to refund or cancel, escalate to the Commerce Commission at no cost.
Your consumer rights are protected by law in New Zealand. Shortcut must honour cancellation requests within statutory timeframes and refund policies. Whether you're leaving because you've found a better tool, completed your course or hit budget constraints, Yafee gives you the knowledge and confidence to cancel without losing money or access to your data.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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