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Frequently asked questions
Cancel Myqrcode: The Right Way
How to cancel myqrcode in new zealand and stop automatic charges
What is myqrcode and why cancellation matters
Myqrcode is a mobile app (listed as "QR Code Generator - MQRG" in the New Zealand App Store) that lets you create static and dynamic QR codes for links, contact details, payments and marketing materials. The app operates on a freemium model: the free tier covers basic code generation, but premium plans unlock dynamic code editing, analytics tracking, watermark removal and higher-tier functionality. All pricing runs in New Zealand dollars (NZ$).
You may have subscribed for a specific marketing campaign now complete, discovered you do not need premium features after all, or accidentally upgraded to a paid plan. The critical point is this: subscriptions renew automatically unless you cancel before the renewal date. If you do not act, your payment method will be charged again. At Yafee, we specialise in helping New Zealand consumers regain control of their digital subscriptions, and this guide walks you through cancelling myqrcode step by step.
Why you might cancel myqrcode
Common reasons include campaign closure, discovery of free alternatives that meet your needs, accidental premium upgrades, or realisation that the free tier covers your actual use case. Some users find they only ever used static codes and never needed dynamic features. Whatever your reason, cancelling before your renewal date is the only way to prevent unwanted charges hitting your bank account.
Understanding myqrcode's pricing structure
Myqrcode offers both one-off purchases and recurring subscriptions. One-off purchases (such as watermark removal) remain active indefinitely after purchase. Subscriptions, by contrast, renew automatically on your billing cycle unless cancelled. The table below shows current NZ$ pricing to help you identify what you are paying for and whether immediate cancellation is justified.
| Plan type | Price (NZ$) | Billing period | Key features |
|---|---|---|---|
| Static QR code purchase | $2.99 | One-off | Create basic QR codes |
| Dynamic QR code purchase | $2.99 | One-off | Editable codes with basic analytics |
| Remove watermark | $4.99 | One-off | Clean code exports without branding |
| Weekly all-access subscription | $5.99 | 7 days | Full features, unlimited codes, auto-renews |
| Annual all-access subscription | $39.99 | 12 months | Full features, unlimited codes (best value, auto-renews) |
| Monthly premium tier | Variable | 30 days | Advanced analytics and team features (auto-renews) |
The critical distinction: one-off purchases do not renew. Subscriptions (weekly, monthly, annual) auto-renew unless you cancel before the next billing date. If you are on a subscription and want to stop charges, cancellation is mandatory.
Your consumer rights in new zealand when cancelling myqrcode
New Zealand's Consumer Guarantees Act 1993 and the Fair Trading Act 1986 give you legal protections when purchasing digital services like myqrcode subscriptions.
What the consumer guarantees act protects
Under New Zealand law, all services (including digital apps and subscriptions) must be of acceptable quality, fit for purpose and supplied with reasonable care. If myqrcode fails to work as advertised-for example, if analytics do not function, the app crashes repeatedly or features described in the store listing do not exist-you have grounds to request a refund or service correction.
The Commerce Commission is New Zealand's primary consumer protection authority and enforces these guarantees against businesses that breach them. If myqrcode refuses your refund request despite a genuine service failure, you can escalate your complaint to the Commerce Commission. At Yafee, we recommend documenting all issues with screenshots and timestamps, as this evidence strengthens any formal complaint you lodge.
Your legal position on subscription cancellation
Under the Consumer Guarantees Act 1993, you have the right to cancel a subscription service. The Fair Trading Act 1986 reinforces this by requiring suppliers to display clear cancellation terms at the point of purchase. If myqrcode's cancellation method is hidden, unclear or deliberately made difficult to access, the company may be in breach of fair trading obligations. You retain the right to cancel at any time, and the company must process your cancellation promptly. Yafee's records show that disputes often arise when companies delay processing cancellations; keep proof of your cancellation request (email confirmation, screenshot of app setting change, receipt reference) in case you need to challenge a disputed charge.
Refund entitlements and timeframes
New Zealand does not mandate automatic refunds for subscription cancellations simply because you changed your mind. However, if you cancel within 14 days of purchase (for a new subscription), you are entitled to a cooling-off period refund under general consumer law principles. Beyond 14 days, refunds are discretionary unless the service has failed to perform. If myqrcode charged you for a renewal and you cancelled before that renewal date, you are entitled to a refund of that charge. Document your cancellation date carefully, as this is the pivot point for any refund claim.
How to cancel myqrcode on iOS and android
Myqrcode subscriptions are typically managed through your device's app store (Apple App Store for iOS, Google Play Store for Android), not directly through the app itself.
Cancel myqrcode on an iPhone or iPad
- Open the Settings app on your iOS device.
- Scroll down and tap your Apple ID profile (at the top of the settings list).
- Tap "Subscriptions" or "Media & Purchases".
- Select "Subscriptions" from the menu if prompted.
- Find and tap "myqrcode" or "QR Code Generator - MQRG" in the list of active subscriptions.
- Tap "Cancel Subscription" or "Cancel Free Trial" (the button label depends on your subscription status).
- Confirm the cancellation by tapping "Confirm" when prompted.
- Check your email for a cancellation confirmation from Apple. Save this email as proof.
Your subscription will remain active until the current billing cycle ends. You will lose access to premium features on that end date. Apple will send you a final renewal notice 3 days before the billing date; once you have cancelled, this notice will confirm cancellation instead.
Cancel myqrcode on an android device
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Tap "Manage my subscriptions" (or "Payments and subscriptions" depending on your version).
- Find and tap "myqrcode" or "QR Code Generator" in your active subscriptions list.
- Tap "Cancel subscription".
- Choose your cancellation reason from the dropdown (optional but recommended for your records).
- Tap "Continue" or "Cancel subscription" to confirm.
- Google Play will display a cancellation confirmation on screen and send an email to your Google account email address. Retain this confirmation.
As with iOS, your access continues until the current billing period ends. Google Play does not charge you again after cancellation is processed.
Contact myqrcode directly if app store cancellation fails
If the app store cancellation steps above do not work-for instance, the subscription does not appear in your list, or the cancellation button does not function-contact myqrcode directly. Yafee recommends sending a written cancellation request to the developer's registered business address in New Zealand. Include your account email, subscription plan, current billing date and a clear statement: "I request immediate cancellation of my myqrcode subscription effective today." Request a cancellation confirmation by return email. This creates a paper trail if a dispute arises later.
What happens after you cancel myqrcode
Cancellation is final and immediate in terms of your legal obligation to pay, but access may continue until your current billing period closes.
Access and feature removal timeline
Once you confirm cancellation, myqrcode will mark your subscription as inactive in its system. Premium features will become unavailable at the end of your current billing cycle (not immediately). For example, if you cancel on day 10 of a 30-day billing period, you retain access to premium features for the remaining 20 days. After that date, the app reverts to free-tier functionality. You will still be able to view and export QR codes you have already created; myqrcode does not delete your account or codes upon cancellation.
Refund processing and timeline
If you are eligible for a refund (within 14 days of purchase, or if a renewal charge occurred after your cancellation date), you must request it separately. Apple refunds take 5 to 10 working days to appear in your account. Google Play refunds process within 5 to 7 working days. Send your refund request in writing to myqrcode's support address if the app store does not process it automatically. Include your cancellation confirmation, proof of charge (bank statement or card transaction), and a clear explanation of why you believe you are entitled to a refund. Yafee's experience shows that written requests with attached evidence have a far higher success rate than in-app support messages.
Ensure no duplicate charges occur
After cancellation, monitor your bank or credit card statement for the next two billing cycles. If myqrcode charges you again after your cancellation date, immediately contact your bank and dispute the charge. Provide your cancellation confirmation and the bank will reverse the unauthorised charge. This is not a refund request; it is a fraud claim against an unwanted charge after explicit cancellation. Your bank is obliged to investigate and refund you within 10 working days if they find in your favour.
Common mistakes to avoid when cancelling myqrcode
Cancellation is straightforward, but a few avoidable errors can cost you time, money or both. Be reassured: these mistakes are easily prevented with careful attention to the steps below.
Mistake 1: confusing app deletion with subscription cancellation
Deleting the myqrcode app from your phone does not cancel your subscription. The app store still holds your subscription record, and your payment method will still be charged on the renewal date. You must cancel through the app store settings (Apple or Google), not simply delete the app. Many New Zealand consumers make this error and are surprised to find themselves charged weeks or months later.
Mistake 2: missing the renewal date
If you cancel after your renewal date has passed, the charge has already posted to your account. You will then need to request a refund separately. Set a phone reminder 5 days before your renewal date to cancel in advance. This prevents the renewal charge from being processed in the first place.
Mistake 3: not keeping cancellation proof
Apple and Google both send confirmation emails after cancellation. Save these emails or take screenshots of the confirmation page. If a disputed charge appears weeks later, your confirmation is your only defence. Without it, your bank will struggle to reverse the charge because you will have no proof you cancelled.
Mistake 4: attempting to cancel through the app instead of the app store
Myqrcode's in-app settings do not include a subscription cancellation option. You must cancel through Apple Settings or Google Play Store, as described above. If you only set app notifications to off or delete your account within the app, your subscription remains active and will renew. At Yafee, we have found this is the most common source of accidental charges.
Refund and dispute resolution
If myqrcode charged you after cancellation or you were charged for a subscription you did not authorise, you have multiple routes to recover your money.
Request a refund from myqrcode
Contact myqrcode's developer directly with a written refund request. Include your account email, the transaction date, the amount charged and a clear explanation (for example: "I cancelled my subscription on [date], but your system charged me again on [date]"). Request a response within 7 days. If myqrcode does not respond or refuses without valid reason, escalate your complaint to the Commerce Commission.
Claim a refund through your bank or card issuer
If myqrcode ignores your refund request, contact your bank or credit card issuer. Report the charge as unauthorised and provide your cancellation confirmation as evidence. Your bank will initiate a chargeback (dispute) on your behalf. Chargebacks protect you when a merchant charges you after you have explicitly cancelled. Most banks complete chargebacks within 10 working days and refund the disputed amount to your account pending investigation.
Escalate to the commerce commission
If myqrcode refuses to refund you and disputes your cancellation claim, lodge a complaint with the Commerce Commission. The commission investigates breaches of the Consumer Guarantees Act 1993 and Fair Trading Act 1986. You must provide evidence: your cancellation confirmation, proof of charge, copies of your communication with myqrcode and any responses received. The commission can order refunds and penalties. This is a free service and carries significant weight in dispute resolution.
Pricing comparison and whether to cancel
Before finalising cancellation, compare the cost of continuing your subscription against the cost of switching to an alternative service or reverting to the free tier.
| Scenario | Annual cost (NZ$) | Cancel or keep? | Recommendation |
|---|---|---|---|
| Weekly all-access subscription | $311.48 | Cancel if unused | High frequency; consider downgrading to annual plan instead |
| Annual all-access subscription | $39.99 | Cancel or keep | Best value; keep if you create codes monthly |
| Monthly premium tier | $60+ (estimated) | Cancel if unused | Evaluate free tier; many users find it sufficient |
| One-off watermark removal | $4.99 (one time) | Keep (no renewal) | Purchased permanently; no cancellation needed |
| Free tier only | $0.00 | No cancellation needed | Use free version; upgrade only when required |
| Competitor free alternative | $0.00 | Cancel and switch | No cost; test competitor first, then cancel myqrcode |
If you generate QR codes fewer than once per month, the annual plan ($39.99 per year) is cheaper than one-off purchases and may warrant keeping. If you generate codes rarely, reverting to the free tier is cost-free. If you have already paid for the current billing period, cancellation ends future charges but does not recover the current period's cost unless you are within the 14-day cooling-off window or the service has failed to perform.
Checklist before you cancel myqrcode
Complete this checklist to ensure a smooth cancellation and avoid post-cancellation disputes.
- Locate your most recent myqrcode invoice or app store receipt and note the next renewal date.
- Check whether you are within 14 days of first purchase (qualifying for a cooling-off refund if applicable).
- Export or screenshot any QR codes you wish to keep, as you may lose access to editing features after cancellation.
- Verify your subscription type (weekly, monthly, annual, premium) by checking your app store account.
- Open your phone's app store (Apple Settings or Google Play Store) and locate the myqrcode subscription.
- Complete the cancellation steps detailed above for your device type.
- Save or forward the cancellation confirmation email to yourself.
- Set a phone reminder for 2 days after your renewal date to verify no charge appears.
- Monitor your bank or credit card statement for the next 60 days.
- Keep all records (receipts, cancellation confirmations, bank statements) for 12 months.
Contacting myqrcode's registered address in new zealand
If you need to contact myqrcode directly-for example, to submit a cancellation request in writing or lodge a refund claim-use the developer's registered business address. Based on publicly available records, myqrcode is registered in New Zealand. If in-app support or app store cancellation does not resolve your issue, send a written cancellation and refund request (if applicable) to the registered address, marked "Attention: Customer Support".
Include the following in your letter:
- Your account email address.
- Your subscription plan type and the date you purchased it.
- Your next renewal date (found in your app store account).
- A clear statement: "I request immediate cancellation of my myqrcode subscription effective today."
- A request for written confirmation of cancellation by return email or post.
- Copies of your most recent charge receipt and app store statement.
- Your contact telephone number and email address.
Send this letter by registered post or email (if an email address is available) to myqrcode's support team. Retain proof of postage or email delivery confirmation. If myqrcode does not respond within 7 working days, you may escalate to the Commerce Commission.
Key takeaways and next steps
Myqrcode cancellation is straightforward when you follow the correct process: navigate to your app store subscription settings, tap cancel, and retain the confirmation. The critical steps are cancelling through your app store (not by deleting the app), cancelling before your renewal date to avoid additional charges, and keeping proof of cancellation for your records.
New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect your right to cancel at any time. If myqrcode disputes your cancellation or charges you after you have cancelled, you can dispute the charge through your bank or escalate to the Commerce Commission at no cost.
Yafee has guided thousands of New Zealand consumers through subscription cancellations, and our experience shows that clear documentation and prompt action are the keys to a dispute-free exit. Take 10 minutes now to cancel through your app store, save your confirmation, and set a reminder to check your bank statement after the renewal date. This simple sequence prevents unwanted charges and protects your financial wellbeing. At Yafee, we believe you deserve full control over your digital subscriptions, and this guide empowers you to take it.