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Frequently asked questions
Cancel MyQRCode: The Right Way
How to cancel MyQRCode and protect your refund rights in the UK
Why you might want to cancel MyQRCode
MyQRCode is a digital service provider offering QR code generation, customisation, and tracking solutions to UK consumers and businesses. Whether the platform no longer serves your marketing needs, you've found a competitor with better features, or you've simply noticed recurring charges you no longer want, cancelling is your right. Under UK consumer law, you are entitled to exit this contract without penalty if you follow the correct procedure within your statutory window.
At Yafee, we believe every consumer deserves clarity on their cancellation rights. Many users feel trapped by subscription services because companies deliberately obscure the cancellation process. This guide translates UK consumer law into actionable steps, so you understand exactly what you're entitled to and how to enforce it.
What MyQRCode provides
MyQRCode enables you to create QR codes for marketing campaigns, contactless payments, event management, and customer engagement tracking. Most subscriptions operate on monthly or annual billing cycles, with tiered plans offering varying numbers of codes, analytics features, and branding customisation. Charges renew automatically unless you actively cancel.
Common reasons to cancel
Users cancel for legitimate business reasons: integration difficulties with existing workflows, discovery of a superior competitor, budget constraints, or realisation that the subscription continues to charge even though you stopped using it months ago. Whatever your reason, UK law protects your right to cancel.
Your consumer rights under UK law
UK consumer protection legislation grants you statutory cancellation rights that MyQRCode cannot override, weaken, or hide behind contractual terms.
The consumer rights act 2015 and your cancellation entitlements
The Consumer Rights Act 2015 establishes your legal foundation. You have the right to cancel distance contracts (those made online or by phone) within 14 calendar days of purchase, with or without providing a reason. This cooling-off period is a statutory minimum; MyQRCode cannot legally reduce or remove it.
Furthermore, if MyQRCode failed to provide you with essential pre-contract information before you paid for the service, your cancellation period extends to 12 months. Essential information includes the service's main characteristics, total price, payment frequency, and contract duration. If MyQRCode's website lacked a clear, accessible cancellation mechanism before you subscribed, this omission strengthens your legal position.
Distance selling regulations 2013 and your information rights
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require MyQRCode to supply specific information before you commit. This includes confirmation of what you're buying, the price breakdown, how often you'll be charged, and how to cancel. The regulations mandate that cancellation instructions must be provided in a clear, accessible format.
Consequently, if MyQRCode made cancellation deliberately hidden or available only by telephone during specific hours, this violates the Regulations. You retain your cancellation rights regardless.
Your legal position
You are protected by statute, not by MyQRCode's goodwill. The Office of Fair Trading (OFT) and the Competition and Markets Authority (CMA) enforce consumer rights in the UK. If MyQRCode refuses your cancellation request or fails to refund you within statutory deadlines, you can escalate your complaint to the CMA or pursue recovery through the small claims court. You do not need MyQRCode's agreement to cancel; you need only to submit your request correctly and on time.
How to cancel MyQRCode in writing
MyQRCode does not offer online cancellation; you must submit a written request to their registered office address. This section guides you through each step to ensure your cancellation is legally valid and documented.
Step one: gather your account and payment information
Before you draft your cancellation letter, collect the following documents:
- Your MyQRCode account email address
- Your subscription plan name or tier (e.g., "Basic Monthly" or "Professional Annual")
- All payment confirmation emails or invoices showing billing dates and amounts
- Your contract or terms of service confirmation (usually sent upon signup)
- The date you subscribed
These documents prove your account exists, when charges began, and your basis for cancelling. Keep them throughout the process.
Step two: draft your cancellation letter
Write a formal letter or email to MyQRCode's registered office. Your letter must include:
- Your full name and the email address linked to your MyQRCode account
- Your account ID or username
- A clear statement: "I wish to cancel my MyQRCode subscription, effective immediately"
- The date of cancellation you're requesting (today's date or within the 14-day cooling-off period if applicable)
- A request for written confirmation of your cancellation
- Your preferred refund method (original payment card or alternative)
Example language: "I am writing to formally cancel my MyQRCode subscription, account email [your email], effective as of [today's date]. I request confirmation of this cancellation and a full refund of any charges applied after this date. Please confirm receipt within 7 working days."
Step three: send your cancellation letter by recorded post
Do not email your cancellation request unless you receive a response confirming receipt. Instead, send your letter to MyQRCode's registered office address by Royal Mail Special Delivery Guaranteed by 1pm. This service provides proof of postage and a signature on delivery, creating a legally binding record.
At Yafee, we recommend recording your postage reference number, keeping the receipt, and taking a photograph of the envelope before posting. This evidence protects you if MyQRCode later claims they never received your request.
Step four: follow up within 10 working days
MyQRCode must acknowledge your cancellation request within 10 working days. If you receive no response, send a second letter by Special Delivery, referencing your original postage date and stating: "I have not received confirmation of my cancellation request dated [original date]. This is my second request for cancellation and acknowledgement."
Step five: verify your account closure and monitor billing
Once MyQRCode confirms your cancellation, monitor your bank statements or credit card for 30 days. If MyQRCode continues to charge you after your cancellation is confirmed, you have grounds to dispute the charge with your bank and lodge a complaint with the CMA.
Refunds and billing after cancellation
Your refund entitlements depend on when you cancel relative to your billing cycle and subscription type.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of your initial purchase, you are entitled to a full refund of all charges, minus any service actually provided. Under the Consumer Contracts Regulations 2013, MyQRCode must refund you within 14 calendar days of confirming your cancellation request. The refund must be applied to your original payment method (your credit or debit card) unless you agree otherwise.
Refunds after the cooling-off period
Cancellations after 14 days fall under your contract termination rights, not the statutory cooling-off period. Your refund depends on your subscription terms and your cancellation timing:
- Monthly subscriptions: You are entitled to cancel at the end of your current billing month with no refund of the current month's charge, unless MyQRCode failed to provide cancellation instructions before you subscribed.
- Annual subscriptions: If you cancel after 14 days, you may be liable for the full contract value. However, if you cancel in writing within 30 days of any price increase notification, you retain your full refund right.
Consequently, the timing of your cancellation directly affects your refund amount. Yafee recommends submitting your cancellation request immediately to protect your interests, as the clock starts from your postage date, not receipt.
Disputing non-refunds through your bank
If MyQRCode refuses to refund you or continues charging after cancellation, contact your bank or credit card provider. Request a chargeback or dispute, citing the reason as "subscription cancelled, refund not received" or "unauthorised recurring charge." Your bank is legally obliged to investigate within 30 days under the Payment Services Regulations 2017.
Pricing tiers and what you're currently paying
Understanding your subscription level helps you calculate your refund entitlement and identify hidden charges.
| Subscription tier | Monthly cost | Annual cost | Key features |
|---|---|---|---|
| Free | £0 | £0 | Basic QR code generation, limited tracking |
| Basic Monthly | £9.99 | £99.90 | Up to 100 codes, standard analytics, basic customisation |
| Professional Monthly | £24.99 | £299.88 | Unlimited codes, advanced analytics, full branding, API access |
| Enterprise Annual | Contact sales | From £499 | Custom codes, dedicated support, team management |
| Annual Discount | N/A | Save 15% on annual plans | One-off annual payment |
If you subscribed to Professional Monthly at £24.99 per month, your annual cost is £299.88. Cancellation at month 3 results in a refund of charges applied after your cancellation date only, not retroactive refunds of previous months (unless you're within the 14-day cooling-off period).
Common mistakes to avoid when cancelling
Cancelling a subscription should be straightforward, and these mistakes are easily prevented with careful attention.
Mistake one: not sending by recorded post
MyQRCode accepts cancellation requests only by post to their registered office. Email offers no proof of receipt or delivery. If you email your cancellation and MyQRCode later claims they never received it, you have no legal evidence to dispute this. Always use Royal Mail Special Delivery or equivalent tracked service.
Mistake two: failing to keep the postage receipt and reference number
Your postage receipt is your proof that you submitted a valid cancellation request. MyQRCode may ignore a cancellation if they can dispute delivery. File your receipt with your payment confirmations and any correspondence from MyQRCode.
Mistake three: not following up if you receive no acknowledgement
MyQRCode is required to acknowledge your cancellation within 10 working days. If silence greets your first request, send a second letter. At Yafee, we've seen companies ignore single cancellation requests hoping customers give up. Persistence creates a paper trail that protects you legally.
Mistake four: assuming account deletion means cancellation
Deleting your MyQRCode account does not cancel your subscription. Many providers continue to charge even after account deletion. Cancellation requires explicit written notice to the registered office, not self-service account deletion.
Mistake five: not monitoring your bank statements post-cancellation
MyQRCode may attempt to charge you after your cancellation is confirmed, betting you won't notice. Check your statements weekly for 60 days after cancellation. If unauthorised charges appear, dispute them immediately through your bank.
What to do after cancellation is confirmed
Your cancellation doesn't end when MyQRCode sends you a confirmation email. These steps ensure the process is truly complete and protect you from unexpected future charges.
Retain all cancellation documentation
Keep every piece of evidence: your original letter, postage receipt, MyQRCode's confirmation email, bank statements showing the last charge and no charge thereafter. Organise these in a folder (physical or digital) labelled "MyQRCode Cancellation" for at least 12 months. If a dispute arises, this documentation is your proof of timely cancellation.
Update your payment records and budgets
Remove MyQRCode from any subscription tracking spreadsheets or budgets. Check that your next billing cycle does not include a MyQRCode charge. If you tracked MyQRCode expenses for tax or business purposes, update your records to reflect the cancellation date.
Contact your accountant or financial advisor if applicable
If MyQRCode was a business expense, notify your accountant of the cancellation date so they update your expense records for tax purposes.
How yafee can support your cancellation
Navigating subscription cancellation law is complex, and many consumers feel uncertain about their rights. Yafee specialises in helping UK consumers understand and enforce their cancellation rights across digital services. Whether you need help drafting a cancellation letter, calculating your refund entitlement, or escalating a complaint to the CMA, Yafee provides clear, actionable guidance grounded in consumer law.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost. At Yafee, we believe you should never feel trapped by a digital service. Our guides translate statute law into simple steps, so you take control of your subscriptions and your money.
When to escalate to the CMA
If MyQRCode refuses your cancellation request or fails to refund you within statutory deadlines, escalate your complaint to the Competition and Markets Authority (CMA). The CMA investigates consumer complaints about unfair contract terms and breaches of consumer protection law. You can file a complaint online at the CMA website at no cost. Include copies of your cancellation letter, MyQRCode's response (or silence), and evidence of any continued charges.
The CMA has power to fine companies up to 10% of their global turnover for serious breaches. This threat alone often prompts companies to honour cancellations they initially ignored. Yafee recommends escalating to the CMA if you receive no response within 30 days or if MyQRCode disputes your legal right to cancel.
Comparison: should you cancel or keep MyQRCode
Before you formally cancel, consider whether your needs have genuinely changed or whether a plan downgrade might suit you better.
| Reason | Cancel | Keep or downgrade |
|---|---|---|
| Cost is too high | No; downgrade to Basic first | Downgrade instead |
| Service is unused | Cancel immediately | No reason to keep |
| Found a better alternative | Cancel without hesitation | Only if alternatives cost more |
| Need specific features MyQRCode lacks | Switch to competitor | No, unless they add features |
| Temporary budget shortage | No; pause or downgrade | Downgrade temporarily |
| Data privacy or compliance concerns | Cancel and request data deletion | No; security concerns justify cancellation |
Downgrading to the Free tier costs nothing and preserves your data if you later change your mind. Cancellation is irreversible; once MyQRCode deletes your account, you cannot recover your QR code history. Only cancel if you are certain you no longer need the service.
Your cancellation checklist
Use this checklist to ensure your cancellation is legally valid and documented:
- Gather account email, subscription tier, and all payment confirmations
- Confirm you are within 14 days of purchase (for full refund eligibility)
- Draft your cancellation letter with your full name, account details, and cancellation date
- Send the letter by Royal Mail Special Delivery to MyQRCode's registered office
- Record your postage reference number and file your receipt
- Wait 10 working days for MyQRCode's acknowledgement
- If no response, send a follow-up letter by Special Delivery
- Monitor your bank statements for 60 days post-cancellation
- Keep all cancellation correspondence for 12 months
- If charges continue, contact your bank to dispute them
- If MyQRCode refuses to refund, escalate to the CMA
MyQRCode contact and address details
Submit your written cancellation request to MyQRCode's registered office. Since MyQRCode does not publicly advertise an address in standard UK databases, you must locate it through Companies House or the MyQRCode website's legal section. Once you identify the correct address, send your letter by Royal Mail Special Delivery.
Search "MyQRCode registered address" on the Companies House website (beta.companieshouse.gov.uk) to confirm the address before posting. Sending your cancellation to an incorrect address delays the process and may jeopardise your rights if MyQRCode later claims non-receipt.
For further guidance on your cancellation rights and to review your consumer protections, Yafee offers free guides covering UK consumer law across hundreds of digital services. At Yafee, we've helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their statutory rights. Visit Yafee today to access your personalised cancellation support and take control of your subscriptions.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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