Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Vpn Proxy Master, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Vpn Proxy Master in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Vpn Proxy Master
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Vpn Proxy Master subscription with zero hassle
1
Fill in the form
Give us your details and those of your Vpn Proxy Master subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Vpn Proxy Master. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Vpn Proxy Master refuses your cancellation.
Frequently asked questions
Cancel VPN Proxy Master: The Right Way
How to cancel VPN Proxy Master in new zealand and protect your refund
What VPN Proxy Master is and why you might want to cancel
VPN Proxy Master is a virtual private network service that encrypts your internet connection and routes it through remote servers in multiple countries. You use it to mask your real location, bypass regional content restrictions, and add privacy to your online activity. The service runs on iOS and Android mobile apps, plus desktop versions, with subscriptions managed through Apple App Store, Google Play, or the company's website.
If you are considering cancellation, you are not alone. Many New Zealand users find they no longer need ongoing VPN protection, prefer competing services, or want to reduce their monthly expenses. The process is straightforward once you identify which platform you subscribed through and understand your rights under New Zealand consumer law.
Yafee has helped thousands of New Zealand consumers understand exactly where their money goes and how to reclaim it when a service no longer meets their needs.
Understanding your consumer rights before you cancel
What the consumer guarantees act means for you
New Zealand's Consumer Guarantees Act 1993 protects you when you purchase digital services like VPN subscriptions. You have the legal right to expect that VPN Proxy Master works as advertised, maintains acceptable quality, and performs its stated purpose. If the service fails, becomes unavailable for extended periods, or does not match the provider's claims, you can request a refund or remedy without waiting for their standard refund window.
This point is critical: even if VPN Proxy Master's terms state refunds are only available within 30 days, the Consumer Guarantees Act overrides their policy if the service is faulty or fails to meet reasonable expectations. Keep detailed records of any service failures, connection issues, or outages including screenshots, error messages, and dates. This evidence becomes your strongest argument if you need to escalate your claim.
Refund timelines and your legal leverage
VPN Proxy Master offers a standard 30-day refund window from purchase, but you retain legal rights to pursue a remedy if the service was defective at the time of supply. After 30 days, you lose the automatic refund option, yet your rights under the Consumer Guarantees Act remain intact. If the company refuses a refund beyond 30 days and you hold evidence of a genuine fault, you can escalate to the Commerce Commission or contact Citizens Advice Bureau New Zealand for guidance.
Your legal position
Under the Consumer Guarantees Act 1993, you are entitled to expect that VPN Proxy Master is of acceptable quality, fit for its stated purpose, and supplied with honest information. If VPN Proxy Master breaches these guarantees, you may claim a refund, replacement, repair, or compensation even if you fall outside the 30-day window. The Commerce Commission enforces this legislation and investigates complaints about unfair contract terms or misleading conduct.
How to cancel VPN Proxy Master step by step
Cancel through apple app store (iPhone, iPad, macOS)
If you subscribed via Apple, your cancellation processes directly through Apple's system. Your subscription remains active until the current billing cycle ends, so you maintain full VPN access until that date.
- Open Settings on your iPhone, iPad, or Mac.
- On iPhone or iPad: tap the Apple ID banner at the top of Settings.
- On Mac: open System Settings and click your Apple ID in the sidebar.
- Select Subscriptions (or Subscription Settings on Mac).
- Find and tap VPN Proxy Master in your active subscriptions list.
- Tap Cancel Subscription.
- Apple may offer you discounts to remain subscribed. You can disregard these and proceed with cancellation.
- Confirm cancellation.
- Your subscription expires at the end of the current billing period.
- You retain full VPN access until that date.
- Take a screenshot of the cancellation confirmation as proof for your records.
Pro tip: Apple processes cancellations immediately in its system, but it can take up to 24 hours for the change to appear in your billing settings. If you receive another charge after cancelling, you have a strong case for a refund because you took action to stop the subscription.
Cancel through google play store (Android)
Google Play subscriptions cancel through your Google Account settings. Your VPN access continues until your current billing period ends.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find and tap VPN Proxy Master.
- Tap Cancel subscription.
- Google may ask you to confirm your cancellation reason or offer a discount. You can skip these steps and proceed.
- Confirm your cancellation.
- Your subscription ends at the end of the current billing cycle.
- You keep your VPN service active until that date.
- Screenshot your cancellation confirmation for your records.
Pro tip: Google Play processes cancellations within minutes, but refunds for the current billing period are not automatic. If you cancel within 48 hours of purchase, you may qualify for a refund. Contact Google Play Support with your cancellation confirmation if you believe you are entitled to a refund under the Consumer Guarantees Act.
Cancel through VPN Proxy master's website
If you subscribed directly through VPN Proxy Master's website using a credit card, you must cancel through your account dashboard or contact their support team directly.
- Visit the VPN Proxy Master website and log into your account.
- Navigate to Account Settings or Subscription Management.
- Find the option to Manage Subscription or Billing.
- Select Cancel Subscription or End Membership.
- You may see a retention offer. You can ignore this and complete the cancellation.
- Confirm your cancellation request.
- Check your email for a cancellation confirmation from VPN Proxy Master.
- If the website option is unavailable, email VPN Proxy Master's support team requesting cancellation and include your account email address and subscription date.
- Save a copy of all correspondence as proof of your cancellation request.
Pro tip: Direct website cancellations sometimes generate weak confirmation emails. Always follow up with a second email confirming that your subscription has been cancelled and requesting written acknowledgement. Yafee recommends keeping all correspondence for at least 12 months as evidence of your cancellation attempt.
What happens after you cancel
Access during your notice period
After you cancel, VPN Proxy Master keeps your account active until the end of your current billing period. You can continue using the VPN service without interruption. This is a consumer protection: the company cannot lock you out of a service you have already paid for simply because you cancelled.
Refund processing and timing
If you request a refund within 30 days of purchase and cancel your subscription, VPN Proxy Master typically processes refunds within 5 to 10 business days. The timeframe depends on your payment method. Credit card refunds appear as reversals on your statement within 1 to 3 billing cycles. Apple App Store and Google Play refunds follow the same timeline. If you don't see a refund after 10 business days, contact VPN Proxy Master's support team with your cancellation confirmation and request a status update.
What to do if you don't receive a refund
If VPN Proxy Master refuses a refund or does not respond to your refund request within 30 days, you have recourse under the Consumer Guarantees Act. Contact the Commerce Commission with your evidence of cancellation, payment proof, and any communication from VPN Proxy Master. Yafee advises documenting every step: screenshots of your subscription cancellation, bank or payment records, and copies of all emails. The Commerce Commission can compel a refund if the company has breached consumer law.
Pricing and subscription options
Understanding what you are paying for helps justify your cancellation decision to yourself and strengthens your position if you dispute a charge.
| Subscription plan | Billing cycle | Approximate NZD cost | Cancellation right |
|---|---|---|---|
| Monthly subscription | 30 days | $12 to $15 NZD | Cancel anytime; refund within 30 days if faulty |
| Annual subscription | 12 months | $45 to $60 NZD | Cancel anytime; refund within 30 days if faulty |
| Lifetime access | One-time payment | $150+ NZD | Cancel within 30 days for full refund; after 30 days, use Consumer Guarantees Act if service is faulty |
| Family plan (multi-device) | Monthly or annual | $18 to $25 NZD per month | Cancel anytime; refund within 30 days if faulty |
| Free trial (promotional) | Typically 7 days | Free with auto-conversion to paid | Cancel before trial ends to avoid first charge |
Common cancellation mistakes to avoid
Cancellation is rarely complicated, but a few simple oversights can cost you a refund. Yafee has reviewed hundreds of cancellation disputes and identified patterns that lead to lost money.
Not verifying cancellation in writing
If you cancel through an app, take a screenshot. If you cancel by email, request written confirmation. Many users cancel, assume the job is complete, and then get charged again because the company has no record of their request. Always keep a clear paper trail.
Waiting too long to request a refund
The 30-day window is strict for automatic refunds. If you cancel after 30 days without evidence of service failure, VPN Proxy Master will likely refuse a refund. Act quickly if you are unhappy with the service.
Confusing cancellation with account deletion
Cancelling your subscription and deleting your account are separate actions. If you delete your account before you have confirmed a refund, you lose access to your subscription history and payment records. Cancel your subscription first, confirm the refund, then delete your account if you wish.
Not challenging unfair refusal under consumer law
If VPN Proxy Master claims their policy overrides your right to a refund and you have evidence the service was faulty, do not accept their refusal. The Consumer Guarantees Act cannot be waived by a company's terms and conditions. Escalate to the Commerce Commission.
After cancellation: your next steps
Check your bank and payment records
Review your credit card statement or Apple/Google account for at least two billing cycles after cancellation. If you see a charge after your cancellation date, gather your cancellation proof and contact the merchant immediately. Most banks will reverse unauthorized charges within 30 days of discovery if you report them quickly.
Keep your cancellation evidence for 12 months
Save screenshots, emails, and receipts for a full year. If a dispute arises later, your evidence file becomes your strongest tool. Yafee recommends storing copies in cloud storage or a password-protected folder on your computer.
Review your other subscriptions
Use your cancellation as a prompt to audit all active subscriptions. Many New Zealand consumers discover forgotten subscriptions that drain their account monthly. Check your Apple Account, Google Account, and major credit card statements now.
Comparing VPN services if you want to switch
If you are cancelling VPN Proxy Master to try a competitor, consider the key differences. This table highlights how VPN Proxy Master compares to common alternatives available in New Zealand.
| VPN service | Monthly cost (NZD) | Refund window | No-log policy | New Zealand servers |
|---|---|---|---|---|
| VPN Proxy Master | $12 to $15 | 30 days | Stated yes | No direct NZ servers |
| NordVPN | $13 to $18 | 30 days | Verified no-log | No direct NZ servers |
| ExpressVPN | $16 to $20 | 30 days | Verified no-log | No direct NZ servers |
| Surfshark | $11 to $15 | 30 days | Verified no-log | No direct NZ servers |
| Windscribe | $9 to $12 | 30 days | Verified no-log | No direct NZ servers |
Contact information for VPN Proxy Master
Where to send cancellation requests
VPN Proxy Master is based in Singapore and does not maintain a New Zealand postal address. All cancellation requests must be submitted online through your account dashboard or via email.
- Email support: Contact VPN Proxy Master through their website's support portal. Log into your account and submit a support ticket requesting subscription cancellation.
- Account portal: Log in at the VPN Proxy Master website and navigate to Account Settings or Billing to initiate cancellation directly.
- No New Zealand office: Because VPN Proxy Master operates from Singapore, you cannot visit a physical office or phone a local number. All cancellation must be handled online or by email.
If VPN Proxy Master refuses to respond
If VPN Proxy Master does not respond to your cancellation request or refund claim within 14 days, you can escalate your complaint to the Commerce Commission. You are entitled to request a refund in writing, and the Commerce Commission can investigate if the company ignores you. Yafee recommends sending your cancellation request via email so you have a timestamped record.
Key takeaways and your checklist
Cancelling VPN Proxy Master is straightforward if you follow the correct platform-specific steps and keep proof of your actions. Here is a final checklist to protect yourself:
- Identify which platform you subscribed through (Apple App Store, Google Play, or VPN Proxy Master website).
- Log into that platform and navigate to your subscription management settings.
- Select Cancel Subscription and confirm your cancellation.
- Screenshot or save the cancellation confirmation immediately.
- Wait 2 to 5 business days for the cancellation to process.
- Check for a refund if you cancelled within 30 days of your original purchase.
- If you do not receive a refund within 10 business days and you believe you are entitled to one, contact VPN Proxy Master with your cancellation proof.
- If VPN Proxy Master refuses, escalate to the Commerce Commission with your evidence.
- Keep all cancellation and payment records for 12 months.
- Review your other active subscriptions to identify any unwanted charges.
Cancelling a subscription should not feel risky or uncertain. You have strong legal protections under the Consumer Guarantees Act 1993, and the Commerce Commission enforces those rights actively. If you follow the steps in this guide, take screenshots, and keep copies of all correspondence, you are in a strong position to recover your money if anything goes wrong. Yafee has supported thousands of New Zealand consumers through subscription cancellations, disputed charges, and refund claims. Your cancellation is your right, and you deserve clarity and speed in the process.