Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Justdone Ai, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Justdone Ai in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Justdone Ai
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Justdone Ai subscription with zero hassle
1
Fill in the form
Give us your details and those of your Justdone Ai subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Justdone Ai. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Justdone Ai refuses your cancellation.
Frequently asked questions
Cancel Justdone Ai: Step-by-Step Guide
How to cancel Justdone Ai in new zealand and protect your consumer rights
What Justdone Ai is and why new zealand users subscribe
Justdone Ai delivers a suite of artificial intelligence writing and content detection tools through justdone.com and dedicated mobile applications. You gain access to over 35 AI-powered features designed to assist with content creation, plagiarism detection, writing improvement and text humanization. The service targets writers, marketers, students and content professionals who need rapid, scalable writing assistance.
Justdone Ai operates on a subscription basis, offering you flexibility through trial periods, monthly plans and annual commitments. Like most digital subscriptions, the service auto-renews by default, meaning your payment continues unless you actively cancel before your billing cycle ends. This automatic renewal structure is the primary reason New Zealand users reach out to Yafee for guidance on how to stop charges.
How the subscription model works in practice
You pay upfront for access to the full Justdone Ai toolset during your chosen period. The company updated its terms of use on 17 July 2023, and your consumer protections fall under both Justdone's published terms and New Zealand's Consumer Guarantees Act 1993. Understanding which protections apply to you matters critically when you decide to cancel, and Yafee specialises in clarifying this distinction for subscribers in your position.
Where Justdone Ai operates from
Justdone Ai serves New Zealand users, yet the company's primary operations appear to be based in the United Kingdom, with secondary address records linked to London and Cyprus. This international structure affects how you escalate complaints if cancellation or refund issues arise. When you subscribe as a New Zealand resident, however, New Zealand consumer law still protects you, regardless of where Justdone Ai is incorporated.
Your consumer rights when cancelling Justdone Ai
New Zealand's Consumer Guarantees Act 1993 protects you even when you subscribe to services operated overseas. You hold specific rights to cancel, seek refunds for services not delivered as promised, and dispute charges through your bank.
Consumer guarantees act protections for digital subscriptions
Under the Consumer Guarantees Act, services must be of acceptable quality, fit for purpose and delivered within a reasonable timeframe. If Justdone Ai fails to deliver the features you paid for, the service becomes unavailable, or output quality falls materially short of what a reasonable consumer would expect, you can demand a refund. This protection applies regardless of Justdone Ai's published terms, because consumer law in New Zealand trumps contract terms that attempt to exclude or limit your rights.
You also hold the right to cancel within a reasonable period if the service does not meet your expectations. For digital subscriptions, "reasonable" typically means days rather than weeks once you discover a problem. If you cancel during a trial period, you should receive a full refund unless you explicitly agreed to automatic billing at the trial's end.
Chargeback and payment dispute rights through your bank
If you subscribed using a credit card or debit card, your bank or card issuer operates dispute resolution processes outside Justdone Ai's control. You can challenge charges if Justdone Ai refused to process your cancellation, continued billing after you cancelled, or failed to deliver services as described. Preserve all email correspondence, screenshots of your account settings and billing records before initiating a dispute, as banks require evidence to rule in your favour.
Your legal position: You do not require Justdone Ai's agreement to cancel. You hold the right to cancel unilaterally under New Zealand consumer law. If the company ignores your cancellation request or continues billing, you can escalate to the Commerce Commission, New Zealand's primary consumer enforcement body, or initiate a chargeback through your bank.
Common reasons why new zealand users cancel Justdone Ai
Cancellation reasons vary, but they cluster into patterns that Yafee observes regularly across AI subscription services. Understanding why you might cancel helps you decide whether cancellation serves your needs.
Reasons subscribers cancel and what triggers them
You might cancel because the AI tools do not integrate smoothly into your workflow, the monthly cost adds up faster than expected, or you have found cheaper alternatives. Trial users frequently cancel because auto-renewal charges them before they realise the trial period has ended. This occurs because many services default to charging your card on day seven or day 14 without sending clear reminders.
Other cancellation drivers include dissatisfaction with output quality (AI-generated text requiring excessive editing), concerns about how Justdone Ai uses your data and writing samples, or simply needing to reduce subscription costs during tight budget months. Feature limitations also trigger cancellations when users discover that certain tools require higher-tier plans.
How to cancel Justdone Ai step-by-step
Your cancellation route depends on where you originally subscribed: directly through justdone.com, via the Apple App Store, or through Google Play. Each method requires different procedural steps, so identify your subscription source first. Yafee recommends checking your bank or card statement to confirm which platform processed your initial payment.
Cancel your Justdone Ai subscription directly through the website
This is the fastest route if you subscribed on justdone.com directly.
- Log into your Justdone Ai account at justdone.com using your email and password.
- If you cannot access your account, use the "Forgot password?" option to reset it before proceeding.
- Navigate to your account settings or subscription management page, typically found in the top-right menu under "Account" or "Profile".
- Look for a link labelled "Subscription", "Billing" or "My Plan".
- Locate your active subscription and select "Cancel subscription" or "Downgrade".
- Do not simply stop using the service; inactive accounts may continue to renew unless you formally cancel.
- Follow any confirmation prompts and select your cancellation reason from the dropdown menu.
- Yafee advises selecting "Other" and entering a brief reason, as this feedback can prompt the company to review its service.
- Confirm cancellation and screenshot the confirmation page showing your cancellation date.
- Save this image and any confirmation email; you will need this as proof if you later dispute charges.
- Check your email for a cancellation confirmation from Justdone Ai within 24 hours.
- If you do not receive confirmation within two business days, contact Justdone Ai support in writing.
Cancel your Justdone Ai subscription through the apple app store
If you subscribed via iPhone or iPad using Apple's in-app purchase system, you must cancel through Apple's settings, not through the Justdone Ai app itself.
- Open the Apple App Store on your iPhone or iPad.
- Tap the account icon in the top-right corner (your profile picture).
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find Justdone Ai in the list and tap on it.
- If Justdone Ai does not appear, your subscription may already be cancelled, or you may have subscribed through another platform.
- Tap "Cancel Subscription" and confirm your cancellation.
- Apple will immediately stop future renewals and provide a cancellation confirmation.
- Screenshot the cancellation confirmation showing the date your access ends.
- You retain access to Justdone Ai until the end of your current billing cycle even after cancellation.
- If you dispute future charges, provide Apple with your Apple ID and the subscription cancellation date.
- Apple's App Store policies align with New Zealand consumer law, so Apple will refund unauthorised charges.
Cancel your Justdone Ai subscription through google play
If you subscribed via Android using Google Play's in-app purchase system, cancel through Google Play, not through the Justdone Ai app.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Payments and subscriptions" and then "Subscriptions".
- You will see all active subscriptions tied to your Google account.
- Find Justdone Ai and tap on it.
- If the app does not appear, your subscription may already be inactive.
- Tap "Cancel subscription" and follow Google's confirmation prompts.
- Google will immediately stop future charges and provide a cancellation date.
- Screenshot the cancellation confirmation showing the final billing date.
- Store this image with your other cancellation records.
- Monitor your Google Play billing statements for the next two months to confirm no further charges appear.
- If charges continue after cancellation, contact Google Play support and escalate to your bank if necessary.
Cancel via email if the website or app method fails
If you cannot cancel through the website or app, contact Justdone Ai support directly by email. Yafee recommends this written approach because it creates a documented record of your cancellation request.
- Send an email to Justdone Ai's support address requesting immediate cancellation.
- Include your full name, email address linked to your account, and account creation date.
- Write: "I request immediate cancellation of my Justdone Ai subscription effective today. Please confirm cancellation in writing and provide the cancellation date."
- Send the email from the address registered to your Justdone Ai account.
- This ensures the company can verify your identity and match your request to your subscription.
- Request written confirmation of cancellation within 48 hours.
- If Justdone Ai does not respond within five business days, escalate to your bank or card issuer.
- Save the sent email and any response in a dedicated folder on your computer or cloud storage.
- You will need these records if you later dispute a charge.
What happens after you cancel Justdone Ai
Cancellation does not end your access immediately; you retain use of Justdone Ai until the end of your current billing cycle. Understanding this timeline prevents confusion and helps you plan your work accordingly.
Your access timeline after cancellation
Once you cancel, your Justdone Ai account transitions to a "cancelled" status, but you retain full access to all features until your current billing period ends. If you paid monthly, you can use the service until the last day of that month. If you paid annually, you retain access until the anniversary of your payment date. After that date, your account either reverts to a free tier (if available) or becomes completely inactive.
Do not expect the company to send you a reminder that your access is ending. Mark your calendar or set a phone reminder for one day before your access expires so you can download any work, export content or retrieve important documents stored within Justdone Ai.
Refunds and what to expect
Whether you receive a refund depends on when you cancel during your billing cycle and the reason for cancellation. If you cancel within 14 days of the start of your subscription, you hold the strongest legal basis for a full refund under consumer law. If you cancel mid-cycle after using the service extensively, the company may deny a refund, but this does not mean your legal right to dispute the charge has disappeared.
Send a formal refund request in writing to Justdone Ai's support address alongside your cancellation request. State clearly: "I request a refund of [amount] for my Justdone Ai subscription cancelled on [date], in accordance with the Consumer Guarantees Act 1993." If the company refuses, you can escalate the dispute to your bank or the Commerce Commission.
Justdone Ai pricing and comparison table
This table shows the main Justdone Ai plans available to New Zealand subscribers. Pricing may vary based on promotions and currency exchange rates.
| Plan | Cost (NZD) | Billing cycle | Features | Best for |
|---|---|---|---|---|
| Free trial | $0 | 7 days | Limited access to 35+ AI tools | Testing before commitment |
| Monthly starter | $15-20 | Monthly | Core writing and detection tools | Casual users |
| Monthly professional | $35-50 | Monthly | All tools, priority support | Regular content creators |
| Annual professional | $280-400 | Annual (save 30%) | All tools, priority support | Long-term users seeking savings |
| Team plan | Custom pricing | Annual | Multi-user access, admin controls | Agencies and organisations |
Common mistakes when cancelling Justdone Ai
Cancelling is straightforward when you follow the correct steps, but small errors can leave you exposed to unwanted charges. Yafee has guided hundreds of New Zealand subscribers through this process and identified the mistakes that cause delays or failed cancellations.
Mistakes that leave you still charged after cancellation
The most common error is assuming that deleting the Justdone Ai app from your phone constitutes cancellation. It does not. Uninstalling the app stops you from accessing the service but does nothing to halt recurring charges. Your subscription remains active in the background until you formally cancel it through the website, app settings or email.
A second frequent mistake occurs when users cancel one subscription platform but forget they also subscribed through another. If you originally subscribed through the web but later added a second subscription via the Apple App Store, cancelling one does not cancel the other. You must cancel each subscription independently. Check your bank statement for all Justdone Ai charges and cancel each one.
A third error involves cancelling without preserving proof. If you do not screenshot your cancellation confirmation or save the confirmation email, you have no evidence that you requested cancellation. When the company bills you again, they claim they never received your request. Always screenshot and save confirmation messages before closing the browser or app.
Finally, some users cancel but fail to log back into their account within the final week to confirm the cancellation took effect. Logging in one or two days before your billing date allows you to verify your subscription status. If you still show as active, contact support immediately rather than waiting for the charge to appear on your statement.
How to dispute Justdone Ai charges through your bank
If Justdone Ai continues to charge you after cancellation, you hold the right to dispute the charge through your bank or card issuer. This process is separate from Justdone Ai's refund process and does not require the company's cooperation.
Step-by-step bank dispute process
- Contact your bank's customer service line and request to initiate a dispute for the Justdone Ai charge.
- Provide the transaction date, amount and the merchant name "Justdone" or "Justdone Ai".
- Explain to your bank that you cancelled the subscription before the charge posted, and provide your cancellation proof.
- Email or post the cancellation confirmation screenshot and email to your bank as supporting evidence.
- Your bank will investigate the disputed charge and contact Justdone Ai for a merchant response within 7 to 14 days.
- You do not need to communicate directly with Justdone Ai during this period.
- Once the investigation concludes, your bank notifies you in writing whether the dispute succeeded.
- If the dispute succeeds, your bank refunds the charge to your account, typically within 5 to 10 business days.
- If your bank denies the dispute, ask them to clarify the reason and escalate to your card provider if necessary.
- Visa, Mastercard and other card networks sometimes overturn disputed claims at a higher level.
Contact details for Justdone Ai support and escalation
Justdone Ai operates from the United Kingdom, but you hold consumer protection rights as a New Zealand resident regardless of where the company is based.
Justdone Ai contact methods
You can attempt to reach Justdone Ai through the following channels:
- Support email: Check the "Contact us" or "Support" page on justdone.com for the current support email address. As of recent reports, this may be [email protected] or similar.
- Website: Visit justdone.com and look for a "Help" or "Contact" link in the footer.
- In-app support: If you use the mobile app, there may be a support or help button within the settings menu.
When contacting Justdone Ai, always request a response within 5 business days and ask for written confirmation of any cancellation, refund or dispute resolution. If the company fails to respond within that timeframe, escalate your complaint to the Commerce Commission.
Escalation to the commerce commission (New zealand)
If Justdone Ai refuses to cancel your subscription, process a refund or responds to your complaints unsatisfactorily, you can lodge a formal complaint with the Commerce Commission, New Zealand's consumer protection regulator.
Visit consumerprotection.govt.nz or call the Commerce Commission's consumer hotline to file a complaint. The Commission can investigate breaches of the Consumer Guarantees Act and enforce refunds or corrective action against overseas companies operating in New Zealand. This escalation carries weight because it signals official scrutiny and often prompts faster resolution.
Checklist for cancelling Justdone Ai successfully
Use this checklist to track your cancellation and ensure no step is missed. Yafee recommends completing all items before your next billing date.
| Action | Completed | Date |
|---|---|---|
| Identify where you subscribed (web, Apple App Store, Google Play) | [ ] | ______ |
| Log into your Justdone Ai account and navigate to subscription settings | [ ] | ______ |
| Click "Cancel subscription" and confirm cancellation | [ ] | ______ |
| Screenshot the cancellation confirmation page | [ ] | ______ |
| Save any confirmation email from Justdone Ai | [ ] | ______ |
| Monitor your bank statement for charges after cancellation date | [ ] | ______ |
Why yafee helps thousands cancel AI subscriptions every month
Justdone Ai is one of dozens of AI subscription services designed with complex cancellation processes intentionally buried in account settings or app menus. Many users give up and accept recurring charges rather than spend time navigating confusing interfaces or waiting for non-responsive support teams.
Yafee specialises in breaking down these cancellation procedures into actionable steps grounded in consumer law. Our guidance has helped thousands of New Zealand consumers cancel Justdone Ai and reclaim refunds they believed were lost. Whether you need to cancel immediately or dispute ongoing charges, Yafee remains your partner in understanding your rights and executing your cancellation cleanly.
Your cancellation is your right under New Zealand's Consumer Guarantees Act 1993. Use the steps above, preserve your proof, and escalate to the Commerce Commission if the company refuses to comply. Yafee is here to guide you through every stage of the process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Justdone Ai?
Join over 30,000 users who already trust us.