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Frequently asked questions
Cancel Clockify: The Right Way
How to cancel Clockify in new zealand and protect your account
What Clockify is and why new zealand users rely on it
Clockify is a web and mobile time-tracking platform that enables teams to record work hours, create timesheets, manage projects and generate billing reports. The service offers a free tier with unlimited users, alongside paid plans that unlock administrative controls, advanced invoicing features and workforce analytics. Thousands of New Zealand freelancers, contractors and small businesses depend on Clockify to track billable hours, streamline payroll and invoice clients for work completed.
How Clockify operates
Your team logs in via the web, desktop application or mobile app to start and stop time entries tied to specific projects. Clockify automatically generates timesheets, expense reports and invoices from that logged data. The service integrates with accounting software like QuickBooks and Xero, making it a popular choice for agencies and contractors who need to convert tracked time into billable invoices.
Common reasons new zealand users cancel
You might be considering cancellation because you have switched to a competitor, your team no longer needs time tracking, you want to reduce monthly software costs, or you are consolidating tools. Whatever your reason, understanding your legal position and the cancellation process protects you from unexpected charges and ensures a clean exit. Yafee has helped thousands of New Zealand consumers navigate subscription cancellations and assert their rights when a service no longer meets their needs.
Understanding your consumer rights in new zealand
Before you cancel, it is essential to know what legal protections apply to your Clockify account and what remedies you have if the service fails to deliver.
The consumer guarantees act 1993 and your protection
Under New Zealand's Consumer Guarantees Act 1993, if you purchased Clockify for personal use (not for a business), you have the right to services provided with due care and skill, within a reasonable time and of acceptable quality. If Clockify fails on these promises-for example, the platform experiences extended downtime, core features stop working, or the service is materially different from what was advertised-you have remedies available, including repair, replacement or refund. Critically, the company cannot use its terms and conditions to remove these legal protections. These rights apply to the supply of digital services just as they do to physical goods.
Business accounts and your legal position
If your Clockify workspace is registered as a business account, the Consumer Guarantees Act may not apply in full. Most teams, agencies and sole traders using Clockify fall into this category. However, you retain rights under general contract law and the Fair Trading Act 2020, which prohibits misleading or deceptive conduct. If Clockify has misrepresented a feature, charged you without authorisation or failed to honour a commitment, you can escalate to the Commerce Commission even on a business account. Yafee recommends documenting your account type and reviewing your original purchase terms before initiating cancellation.
Your legal position: You have a statutory right to cancel most subscriptions and claim a refund if the service is not of acceptable quality or not delivered as promised. On personal accounts, the Consumer Guarantees Act 1993 is your foundation. On business accounts, the Fair Trading Act 2020 and contract law protect you against misleading claims. Document all correspondence with Clockify support in case you need to escalate.
Where to escalate if Clockify refuses your claim
If you believe Clockify has breached the Consumer Guarantees Act or Fair Trading Act and the company refuses to help, you can lodge a complaint with the Commerce Commission at comcom.govt.nz or seek free advice from Citizens Advice Bureau. The Commerce Commission investigates breaches of consumer law and can take enforcement action against companies that mislead or fail to deliver promised services. Yafee recommends documenting all communication with Clockify support, screenshots of service failures and copies of billing receipts before escalating. This evidence strengthens your position if you need to pursue a claim.
Clockify pricing and plan structures
Clockify offers a tiered subscription model, and your cancellation process may depend on which plan you currently hold.
| Plan tier | Monthly cost (NZD) | Key features | Cancellation complexity |
|---|---|---|---|
| Free | $0 | Basic time tracking, unlimited users | No payment, simple workspace deletion |
| Pro | $7.50 per user | Project management, invoicing, exports | Downgrade or cancel from billing dashboard |
| Business | $11 per user | Advanced reporting, integrations, API access | Cancel or downgrade from settings |
| Enterprise | Custom pricing | Custom workflows, dedicated support, SSO | Contact Clockify support directly for termination |
If you hold a free account, you can simply delete your workspace. If you subscribe to Pro or Business, you can downgrade or cancel directly via your billing dashboard. Enterprise customers must contact Clockify support to negotiate early termination terms and avoid unexpected charges.
How to cancel Clockify on the web
Cancelling your Clockify subscription directly via the web is the most straightforward route for workspace owners and administrators.
Step one: log in and access settings
- Log in to your Clockify account at clockify.me using your email and password.
- In the left sidebar, select the workspace you want to downgrade or cancel.
- If you manage multiple workspaces, repeat these steps for each one you wish to cancel.
- Click the Settings icon (gear symbol) at the bottom of the left sidebar.
Step two: navigate to your billing information
- In the Settings menu, select the Subscription or Billing tab.
- The exact label depends on your plan tier and the date your account was created; both tabs handle cancellation.
- Review your current plan, renewal date and monthly cost.
- Locate the "Cancel subscription" or "Downgrade plan" button and click it.
Step three: confirm your cancellation
- Read the confirmation screen carefully. This will display:
- The date your paid plan ends (typically the last day of your current billing cycle).
- Whether you will lose access to paid features immediately or at the end of the cycle.
- Any prorated refund you may be entitled to, if applicable.
- Select the reason for cancellation from the dropdown menu (optional but helpful for Clockify's product feedback).
- Click "Confirm cancellation" to finalise the request.
Step four: verify cancellation and check your email
- You will see a confirmation message on screen confirming the cancellation date.
- Check your email inbox for a cancellation confirmation from Clockify ([email protected]).
- Retain this email as proof of cancellation for your records.
- Log back into your Clockify account a few minutes later to verify the paid plan has been removed from your billing dashboard.
Cancellation and downgrade options
Clockify offers two distinct exit routes depending on your needs and commitment level.
Full cancellation versus downgrading to the free plan
You can either cancel your subscription entirely or downgrade to Clockify's free tier. Full cancellation removes all access to your workspace and data after a grace period (typically 30 days). Downgrading to the free plan preserves your workspace, time entries and project history, but removes advanced features like invoicing, custom fields and integrations. If you anticipate returning to time tracking in the future, downgrading is the safer option. If you have permanently switched to a competitor, full cancellation is cleaner and prevents accidental reactivation charges. Yafee recommends downgrading first if you are uncertain; you can always request full deletion of your account later.
Month-to-month versus annual billing and early termination
If you subscribed on a monthly basis, cancellation takes effect at the end of your current billing cycle with no early termination penalty. If you committed to an annual plan, cancellation typically also takes effect at the end of your billing period, although you may be eligible for a prorated refund if you cancel mid-year. Check your original purchase receipt and your Clockify billing dashboard to confirm your billing frequency. If you encounter resistance to a refund you believe you are entitled to under the Consumer Guarantees Act 1993, escalate to the Commerce Commission and reference the applicable legislation.
Refunds and what to expect after cancellation
Understanding Clockify's refund policy and post-cancellation timeline prevents confusion and protects your interests.
Refund eligibility and timelines
Clockify does not advertise an explicit refund policy for mid-cycle cancellations; however, if you cancel an annual subscription, you may receive a prorated refund for unused months. This is especially true if you are cancelling due to a service failure or if the company misrepresented the service. Your right to a refund under the Consumer Guarantees Act 1993 is separate from Clockify's commercial policy. If Clockify denies a refund you believe is due, escalate to the Commerce Commission with evidence of the service failure or misrepresentation. Yafee recommends requesting a refund in writing via email to [email protected], citing the reason for cancellation and the relevant legislation. Retain a copy of this email for escalation purposes.
What happens to your data after cancellation
After you cancel, Clockify typically preserves your data for 30 days before deletion. During this grace period, you can reactivate your account and restore all time entries, projects and invoices. After 30 days, your workspace and all associated data are permanently deleted and cannot be recovered. If you need to retain time-tracking records for accounting or tax purposes, export your data before cancelling. You can do this by navigating to Settings, selecting Export, and downloading a CSV or PDF file of your time entries and timesheets. This ensures you have a permanent backup independent of Clockify's servers.
Common mistakes when cancelling Clockify
Cancellation is straightforward, but avoidable errors can lead to unexpected charges, data loss or difficulty proving your cancellation request.
Deleting only your team members instead of cancelling the subscription
A common mistake is removing all users from a workspace without cancelling the underlying subscription. The workspace remains active, your credit card continues to be charged, and you receive no notification that billing persists. Always navigate to the Subscription or Billing tab and actively click "Cancel subscription" rather than simply deleting users. Verify in your email that you receive a cancellation confirmation from Clockify before assuming the process is complete.
Failing to cancel multiple workspaces
If you manage more than one Clockify workspace, you must repeat the cancellation process for each workspace individually. Cancelling one workspace does not affect others. Review your billing dashboard to confirm the total number of workspaces you hold, and systematically cancel each one. Yafee recommends creating a checklist of all workspace IDs and their cancellation dates to ensure none slip through.
Not exporting your data before the 30-day grace period expires
Once your 30-day grace period ends, Clockify permanently deletes all data associated with your workspace. If you need time-tracking records for accounting, tax compliance or dispute resolution, export your data immediately after cancellation. CSV and PDF exports are accessible from Settings and can be stored on your local device or cloud storage service indefinitely.
Cancelling without requesting a refund for prorated charges
If you cancel partway through a billing cycle and are entitled to a refund under the Consumer Guarantees Act 1993 (because the service failed or was misrepresented), you must request this refund explicitly in writing. Do not assume Clockify will automatically calculate and issue a refund. Send an email to [email protected] outlining the reason for cancellation, the applicable legislation and the refund amount you are claiming. Retain all correspondence for escalation to the Commerce Commission if Clockify refuses.
Cancellation checklist
Use this checklist to ensure you cancel cleanly and retain proof of your cancellation.
| Task | Status | Notes |
|---|---|---|
| Note your workspace ID and billing email | [ ] | Write down the email address associated with your Clockify account and the workspace ID (visible in Settings) |
| Export all time-tracking data | [ ] | Download CSV and PDF exports from Settings before cancelling; store offline |
| Log in and navigate to billing settings | [ ] | Confirm your current plan, renewal date and monthly cost |
| Click "Cancel subscription" and confirm | [ ] | Complete the web cancellation form; note the final billing date |
| Verify email confirmation from Clockify | [ ] | Check inbox for [email protected]; save the email as proof |
| Request refund if applicable (in writing) | [ ] | Email [email protected] with reason, refund amount and Consumer Guarantees Act 1993 reference |
What to do after cancellation
Once your Clockify subscription ends, take these steps to protect your business continuity and financial records.
Transition your team to a new time-tracking tool
If you have already chosen an alternative time-tracking service, migrate your exported Clockify data to the new platform. Most time-tracking software can import CSV files, making the transition straightforward. Schedule this migration before your Clockify subscription expires to minimise disruption to your team's workflow. If you are unsure which tool to switch to, Yafee provides comparison guides for New Zealand-focused time-tracking and project management software.
Update your accounting and invoicing processes
If you were using Clockify's invoicing feature, ensure your new platform can generate invoices or that you have an alternative invoicing process in place. Review your recent invoices created in Clockify and archive them for tax and accounting purposes. Notify clients of any change to your invoicing method or process.
Monitor your credit card for unexpected charges
Check your credit card or bank statement 5-7 days after your cancellation effective date to confirm no further charges from Clockify appear. If you see a charge after the cancellation date, contact your bank immediately and request a chargeback, citing the cancellation confirmation email from Clockify. You can also file a complaint with the Commerce Commission if Clockify continues charging after you have cancelled in accordance with the Consumer Guarantees Act 1993.
Comparing Clockify to alternative time-tracking tools
If you are cancelling because you have found a better fit, this comparison table outlines how Clockify stacks against three other New Zealand-popular time-tracking platforms.
| Feature | Clockify | Toggl Track | Harvest | RescueTime |
|---|---|---|---|---|
| Free tier | Unlimited users | Up to 5 projects | No free plan | Limited features |
| Monthly cost (per user) | $7.50 | $9 NZD | $12 USD | $10 USD |
| Invoicing built-in | Yes (Pro+) | Yes | Yes | No |
| API and integrations | Yes (Business+) | Yes (all tiers) | Yes | Limited |
| Data export on cancellation | Yes (30-day grace) | Yes | Yes | Yes |
| New Zealand support | No dedicated support | Email only | Phone + email | Email only |
Toggl Track offers slightly higher pricing but broader API support. Harvest provides phone support from its Auckland-based team, which may be valuable if you require local assistance. RescueTime is lighter-weight and suits users who prioritise automatic time capture over manual logging. Yafee has helped thousands of New Zealand businesses transition smoothly between these platforms while asserting their cancellation rights and protecting their financial records.
Contacting Clockify for cancellation support
If you encounter technical issues during web cancellation or need to discuss early termination on an annual plan, contact Clockify's support team.
Support channels
Clockify operates support primarily via email at [email protected]. Response times typically range from 24 to 48 hours. You can also submit a ticket through the help centre at clockify.me/help or contact the company's corporate office in the United States if you require official correspondence or escalation related to your cancellation or refund claim.
Clockify corporate address
For formal cancellation notices, refund disputes or complaints regarding the Consumer Guarantees Act 1993, you may send written correspondence to:
Clockify Inc.
Miami, Florida
United States of America
Always send formal correspondence via registered mail or email with read receipt enabled so you have proof of delivery. Retain a copy for escalation to the Commerce Commission if your complaint is not resolved within 14 days.
Final steps and your next move
Cancelling Clockify takes approximately 10 minutes if you use the web dashboard and have admin access to your workspace. You have legal protections under the Consumer Guarantees Act 1993 (for personal accounts) and the Fair Trading Act 2020 (for all accounts) that guarantee you can cancel unfair contracts, recover refunds for failed services and escalate to the Commerce Commission if the company refuses your claim. Document every step-export your data, save your cancellation confirmation email and request a refund in writing if applicable. If Clockify continues charging your credit card after cancellation or refuses a legitimate refund claim, escalate to the Commerce Commission and cite this guide for reference.
Yafee has helped thousands of New Zealand consumers cancel subscriptions confidently and recover refunds they were entitled to under consumer law. Whether you are switching to Toggl Track, Harvest or another time-tracking platform, Yafee provides step-by-step cancellation guides for every major SaaS service, ensures you understand your legal rights and protects you from hidden charges and service failures. Visit Yafee (yafee.com) today to explore cancellation guides for other services on your subscription roster and reclaim control of your monthly costs.