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Frequently asked questions
Cancel Clarity Check: Step-by-Step Guide
How to cancel Clarity Check in new zealand and protect your subscription rights
What Clarity Check is and why you might want to cancel
Clarity Check is an online subscription service that delivers document and identity lookup credits alongside automated background check reports. The service operates on a weekly or monthly renewal cycle, converting prices from US dollars to New Zealand dollars at the point of checkout. You may find the charges accumulating faster than expected, or you may have completed your lookup requirements and no longer need the service.
Your reason for cancelling is yours alone. Whether you've exhausted your lookup needs, discovered the currency conversion makes the service unaffordable, or subscribed during a trial period and want to avoid unexpected charges, Yafee has designed this guide to walk you through your cancellation options and explain your rights as a New Zealand consumer. Understanding both the practical steps and the legal framework that protects you will help you cancel with confidence.
How Clarity Check pricing works
Clarity Check displays prices in US dollars on its website, then converts them to New Zealand dollars using current exchange rates when you check out. This means the exact amount you pay in NZD may fluctuate slightly depending on the day you purchase or renew. The exchange rate Clarity Check applies is not always the wholesale rate; it may include a conversion margin.
The service offers two main subscription tiers. The weekly subscription costs approximately USD $14.99 and includes a 7-day trial before auto-renewal begins. The monthly subscription costs approximately USD $39.99 and allows you to cancel at any time during your billing cycle. Both plans reset your lookup credits on each renewal date.
| Plan type | Billing cycle | Approx. USD price | NZD equivalent (approx.) | Trial period |
|---|---|---|---|---|
| Weekly | Every 7 days | USD $14.99 | NZD $24-26 | 7 days |
| Monthly | Every 30 days | USD $39.99 | NZD $65-68 | None (cancel anytime) |
When cancellation makes sense
You should consider cancellation if you have exhausted your lookup needs, if the currency conversion makes ongoing subscription fees unaffordable, or if you subscribed during a promotional trial and wish to avoid unexpected charges before your trial expires. Cancelling early in your billing cycle does not typically trigger a refund under standard subscription terms, so timing your cancellation request is strategically important.
Yafee recommends that you review your last invoice before you cancel, so you understand the exact date your next billing cycle begins. If you cancel before that date, you retain access to your account and remaining credits until the end of your current billing period.
Your consumer rights under new zealand law
New Zealand grants you significant protections as a consumer, and these rights often override what a subscription company's terms and conditions claim.
Consumer guarantees act protections
The Consumer Guarantees Act 1993 requires that all services be provided with reasonable care and skill, and that they be fit for the purpose for which they were supplied. If Clarity Check fails to deliver the identity lookup service you paid for, or if the service is materially flawed or unavailable, you may be entitled to cancel and claim a full refund-even if the company's standard terms state that subscriptions are non-refundable.
This is a powerful protection that supersedes any company policy. Yafee emphasises that you do not have to accept Clarity Check's "no refund" stance if the service itself is broken, incomplete, or fails to perform as advertised. Document any technical failures with screenshots, error messages, or email records of your support inquiries. Contact Clarity Check support immediately if you experience a problem; the company is legally obliged to attempt to fix the issue or offer a refund.
Your legal position: If Clarity Check cannot deliver a working service within a reasonable timeframe, you have the right to reject the service and demand a refund under the Consumer Guarantees Act 1993, regardless of the company's cancellation policy.
Fair trading act and misleading conduct
The Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade. If Clarity Check made unclear, ambiguous, or false statements about billing cycles, renewal procedures, or cancellation processes, or if the subscription terms were hidden, difficult to locate, or confusing, the company may have breached this law.
The Commerce Commission enforces the Fair Trading Act and investigates complaints about misleading practices. If you believe Clarity Check has engaged in misleading or deceptive conduct, you can lodge a formal complaint with the Commerce Commission or seek remedy through a District Court claim. Many consumer advocacy services in New Zealand also offer free advice on Fair Trading Act breaches.
How to cancel Clarity Check step by step
Yafee recommends starting with the online cancellation method, which is the fastest approach and creates an immediate digital record of your request.
Method 1: cancel via your account dashboard
- Log in to your Clarity Check account using your email address and password.
- Visit the Clarity Check website and select "Sign In" or "Log In".
- Enter your registered email address and password.
- Navigate to your subscription or account settings page.
- Look for a link or menu option labelled "Subscription", "Billing", "Account Settings", or "Manage Subscription".
- This section typically appears in the top navigation bar or in a dropdown menu under your account name.
- Locate the cancellation or downgrade option within the subscription settings.
- Select "Cancel Subscription", "End Subscription", or "Downgrade Plan".
- Read the confirmation screen carefully to understand when your cancellation takes effect.
- Confirm your cancellation request by selecting the confirmation button.
- The system will ask you to confirm once more; select "Yes, cancel" or "Confirm cancellation".
- You should receive an on-screen confirmation message and a confirmation email within minutes.
- Save your confirmation details for your records.
- Take a screenshot of the confirmation page or save the confirmation email to your device or cloud storage.
- Note the date your cancellation takes effect and the date your final billing charge occurs.
Method 2: contact Clarity Check support directly
If you cannot locate the cancellation option in your account dashboard or if the online system is not responding, contact Clarity Check support by email. This method creates a written record of your cancellation request, which is valuable if a dispute arises later.
- Gather your account details before you contact support.
- Note your full name, registered email address, and Clarity Check account number (if visible on your invoice or dashboard).
- Have your most recent invoice to hand; it will contain your account details and billing information.
- Draft a clear cancellation email to Clarity Check support.
- Use a subject line such as "Subscription Cancellation Request - [Your Name]".
- State your full name, registered email address, and subscription plan clearly.
- Write "I request that my Clarity Check subscription be cancelled effective immediately" or "effective at the end of my current billing cycle".
- Send your email to the support address listed on the Clarity Check website or on your invoice.
- Clarity Check's primary support contact is available via their Contact Support page.
- Request a confirmation email in reply; this serves as proof of your cancellation request.
- Retain your sent email and any reply from Clarity Check support for your records.
- If you do not receive a reply within 5 business days, send a follow-up email.
- If the company ignores your request, you have grounds to escalate your complaint to the Commerce Commission.
Method 3: postal cancellation (written notice)
If online and email methods fail or if you prefer written correspondence, you may send a formal cancellation notice by post. Clarity Check's only known physical mailing address is located in the United States (Florida). Sending a letter to the US address is slower and less reliable than email, but it creates a dated, traceable record.
- Prepare a formal cancellation letter.
- Type or handwrite a letter on plain paper with your name, current address, registered email address, and Clarity Check account number (if known).
- State the date of the letter and write "Cancellation of Clarity Check Subscription" at the top.
- Include the sentence "I hereby cancel my Clarity Check subscription effective immediately" or "effective at the end of my current billing cycle".
- Address an envelope to the Clarity Check support address in Florida.
- Clarity Check's address for support correspondence is available on their Contact Support page.
- Use the full address provided, including postcode and state.
- Send the letter by registered or tracked post from a New Zealand Post branch.
- Request a tracking number or proof-of-delivery receipt so you can verify the letter's arrival.
- Keep the receipt and tracking number in your records.
- Send a follow-up email to Clarity Check support notifying them that you have mailed a cancellation letter.
- Include the tracking number and the date you posted the letter.
- This step increases the likelihood that the letter will be actioned promptly.
What happens after you cancel
Understanding the timeline and your access rights after cancellation prevents confusion and helps you plan your next steps.
Your access during and after the cancellation period
When you cancel your Clarity Check subscription, your access does not end immediately. Instead, you retain full access to your account, lookup credits, and previous reports until the end of your current billing cycle. This means if you cancel on day 10 of a 30-day monthly cycle, you keep access until day 30.
On your final billing date (the last day of your current billing cycle), Clarity Check will process its final charge. After that date, your account will be marked as inactive, and you will lose access to the lookup feature. However, you should retain access to your historical reports and data for a limited period; most subscription services retain user data for 90 days after cancellation before deletion.
Billing and refund expectations
Clarity Check's standard terms state that subscriptions are non-refundable once purchased. This means if you cancel midway through your billing cycle, you will not receive a pro-rata refund for the unused portion of your subscription. Yafee advises that you plan your cancellation around your billing dates to minimise waste.
However, if the service has been unavailable, defective, or has failed to deliver its core function (identity lookups), you have grounds to demand a refund under the Consumer Guarantees Act 1993. In that case, document the problem in writing and contact support immediately. If Clarity Check refuses to refund you for a broken service, escalate your complaint to the Commerce Commission or seek advice from a consumer advocacy organisation.
Cancellation confirmation and documentation
After you cancel, Clarity Check will send you a confirmation email. This email will state the date your cancellation takes effect and the date of your final billing charge. Save this email and any other confirmation documents to your device or cloud storage.
Yafee recommends that you also take a screenshot of your account dashboard showing that the subscription is no longer active. This visual record, combined with your confirmation email, provides clear evidence of your cancellation if Clarity Check later disputes the timing or issues unexpected charges.
Common mistakes to avoid when cancelling
Cancellation processes are often straightforward, but a few common errors can delay your request or leave you vulnerable to unexpected charges.
Forgetting to cancel before the trial period ends
If you signed up for Clarity Check's 7-day trial on the weekly plan, your trial will auto-renew into a paid subscription on day 8 unless you cancel beforehand. Many subscribers forget this deadline and find an unexpected charge on their bank statement. Set a calendar reminder 3 days before your trial expires; this gives you time to cancel without rushing.
Assuming the service has been cancelled when it has not
Do not assume your cancellation is complete until you receive a confirmation email from Clarity Check. If you close your browser or your internet connection drops partway through the cancellation process, your request may not have been submitted. Always wait for the on-screen confirmation message and the follow-up email before you consider the cancellation complete.
Not reviewing your bank statement after cancellation
Even after you cancel, monitor your bank statement for the next 2-3 billing cycles. If Clarity Check processes an unexpected charge after your cancellation date, you have evidence that the company failed to honour your request. Report this immediately to your bank and contact Clarity Check support in writing, referencing your cancellation confirmation email.
Cancelling through a third-party payment platform without notifying Clarity Check
If you subscribed to Clarity Check through a third-party payment processor (such as Apple App Store or Google Play), you must cancel through that platform, not directly through Clarity Check. Yafee advises that you cancel in both places: through the payment platform and by contacting Clarity Check support directly. This dual approach ensures the company has no excuse to claim it was unaware of your cancellation.
Pricing comparison and cancellation value
Understanding your subscription cost and the value you received helps you decide whether cancellation is the right choice and whether you have grounds for a refund.
| Scenario | Weekly plan cost | Monthly plan cost | Recommendation |
|---|---|---|---|
| 1 lookup every 2 weeks | NZD $24-26 | NZD $65-68 | Cancel; cost does not justify usage |
| 5 lookups per week | NZD $24-26 | NZD $65-68 | Keep; value justifies cost |
| Trial ended; no lookups completed | NZD $24-26 | N/A (monthly has no trial) | Cancel immediately; avoid unwanted charge |
| Service unavailable for 3+ days | Any cost | Any cost | Demand refund or cancel; service not fit for purpose |
Your cancellation checklist
Use this checklist to ensure your cancellation is complete and properly documented.
- Log in to your Clarity Check account and review your current billing date and plan type.
- Decide whether you want to cancel immediately or at the end of your current billing cycle.
- Navigate to your subscription settings and select the cancellation option, or draft and send a cancellation email to support.
- Take a screenshot of the on-screen confirmation or save the confirmation email.
- Create a folder on your device or in cloud storage and save all cancellation-related documents (confirmation emails, screenshots, invoices).
- Set a calendar reminder to check your bank statement 3-5 days after your final billing date, to ensure Clarity Check does not process an unexpected charge.
- If an unexpected charge appears, contact Clarity Check support and your bank immediately, referencing your cancellation confirmation.
- If Clarity Check refuses to acknowledge your cancellation, escalate your complaint to the Commerce Commission.
Your next steps and support
Yafee has helped thousands of consumers navigate subscription cancellations and understand their rights under New Zealand consumer law. If you encounter resistance from Clarity Check, or if the company continues to charge you after you have cancelled, you have legal remedies available.
Contact the Commerce Commission if Clarity Check ignores your cancellation request or processes charges after the cancellation date. You can also seek advice from a consumer advocacy service in your region; many offer free guidance on Fair Trading Act breaches and Consumer Guarantees Act claims.
For additional resources and to verify the steps outlined in this guide, visit Yafee.com, where Yafee provides ongoing support for subscription management and consumer rights across New Zealand.
Clarity check's contact address for postal cancellation
If you choose to cancel by post, send your formal cancellation letter to the address listed on Clarity Check's Contact Support page. The company's support address is located in Florida, United States. Include your full name, registered email address, account number, and the date of your cancellation request. Use registered or tracked post to ensure delivery, and retain your tracking number and proof-of-delivery receipt.