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Frequently asked questions
Cancel Clockify: Step-by-Step Guide
How to cancel Clockify in the philippines and stop recurring charges
Understanding Clockify and your subscription commitment
Clockify is a time-tracking and team management platform used by freelancers, agencies, and companies across the Philippines to log timesheets, generate project reports, create invoices, and monitor labour costs. The service operates on a freemium model: you begin on a free tier, then upgrade to a paid plan only when you need premium features such as time approval, expense tracking, scheduling, custom fields, or single sign-on (SSO). Clockify charges your card on a recurring monthly or annual cycle unless you cancel before your renewal date arrives.
Whether you signed up through the web portal, the Apple App Store, or Google Play, your subscription renews automatically. Timing matters critically: cancel too late, and a renewal charge posts to your account. Cancel through the wrong platform (such as the App Store instead of Clockify's website), and your subscription remains active. Yafee has helped thousands of consumers navigate exactly when and how to cancel subscriptions so they do not lose money to missed deadlines or double-charging.
Why Clockify users in the philippines cancel
Most users cancel because they downgrade to the free tier, switch to a competitor like Toggl Track or Everhour, or no longer require advanced features. Others cancel after discovering an unexpected charge, failing to understand a free trial renewal date, or realizing they do not use the premium tools. Whatever your reason, canceling cleanly protects your payment history and prevents future unauthorised debits.
When Clockify is worth keeping versus when to cancel
You should retain your subscription if you manage a team with multiple time approvers, need to invoice clients by hours tracked, or monitor labour cost per project. The Pro plan's audit logs prove valuable if you oversee contractor timesheets or must demonstrate compliance. For solo freelancers billing by the hour, even the Standard plan's invoicing feature alone saves hours on administrative work.
You should cancel if you have downgraded to manual timesheets, use a spreadsheet instead, or switched to a different platform. Cancel if you use only the free plan yet were charged for an upgrade you did not request. Cancel if you found a lower rate elsewhere or if your business no longer generates billable hours that justify the recurring fee.
Clockify pricing structure and what you actually pay in pesos
Clockify displays all pricing in USD, but Philippines-based subscribers pay in Philippine pesos through their bank card, GCash-linked card, or Maya card. Conversion rates fluctuate daily, and your card issuer may apply foreign exchange fees, so your actual charge can differ from the listed USD amount.
| Plan | Price per user/month | PHP estimate | Core features |
|---|---|---|---|
| Free | ₱0 | ₱0 | Basic time logging, unlimited projects |
| Basic | $3.99 | ₱225 | Time approval, timesheets |
| Standard | $5.49 | ₱310 | Invoicing, scheduling, expenses |
| Pro | $11.99 | ₱677 | Labour cost, custom fields, audit logs |
| Pro annual (25% discount) | $8.99/month | ₱508 | Same as Pro, paid yearly upfront |
| CAKE.com Bundle | $12.99 | ₱734 | Time tracking plus project management |
Your workspace may include multiple paid seats (team members on a paid plan) and a fixed renewal date each month. This matters because Clockify may bill you for the entire billing period even if you cancel mid-cycle, depending on their subscription terms. Always screenshot your renewal date and active seat count before you initiate cancellation.
Your consumer rights under philippine law
As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which guarantees your right to cancel subscriptions, receive clear billing information, and dispute unauthorised charges. Furthermore, the National Telecommunications Commission (NTC) and the Department of Trade and Industry (DTI) enforce consumer protections for digital services.
What the law guarantees you
The Consumer Act of the Philippines mandates that merchants provide clear, accurate information about recurring charges before you commit. It also grants you the explicit right to withdraw from a service within a reasonable timeframe if terms were not clearly disclosed. Additionally, you have the right to demand a refund if Clockify charged you after you submitted a valid cancellation request.
Your legal position on automatic renewal
Philippine consumer law prohibits automatic renewal without your prior informed consent. If Clockify charged you after your cancellation date without renewed authorization, you are entitled to dispute that charge with your bank and file a complaint with the DTI. Yafee recommends you gather three critical documents: your cancellation confirmation email, your bank statement showing the unwanted charge, and any screenshots of your account settings on the cancellation date. These records protect you if you escalate to your card issuer or the DTI.
How to cancel Clockify step-by-step
Canceling Clockify depends on which platform you used to subscribe; the process differs for web accounts, App Store subscriptions, and Google Play subscriptions.
Cancel your Clockify web account
If you subscribed directly through Clockify's website, you must cancel through your account settings.
- Log in to your Clockify account at clockify.me
- Navigate to your profile icon or menu in the top right corner
- Select "Settings" or "Account Settings"
- Locate your subscription or billing section
- Look for "Subscription", "Billing", or "Payment Method" in the left-hand menu
- Click to expand your active plan details
- Find the "Cancel subscription" button and click it
- Clockify may ask you to confirm your reason for leaving
- Respond honestly if you choose; this feedback helps the company improve
- Confirm your cancellation in the popup or next screen
- Check the box confirming you want to cancel
- Click "Confirm cancellation" or the equivalent button
- Screenshot your cancellation confirmation page
- Save this image or note the confirmation number displayed
- Forward this to your email as a backup record
- Check your email for a cancellation confirmation from Clockify
- This email should arrive within minutes
- Save it in a dedicated folder for your records
Cancel if you subscribed via apple app store
If you signed up for Clockify through the App Store (iOS), you must cancel your subscription through Apple, not through Clockify itself. App Store cancellations do not automatically cancel your web account.
- Open the App Store app on your iOS device
- Tap your profile icon in the top right corner
- Select "Account"
- Tap "Subscriptions"
- Look for "Manage Subscriptions" or scroll down to find it
- Find and tap Clockify in your active subscriptions list
- Tap "Cancel Subscription" or "Edit"
- If you see "Cancel Subscription", tap it and confirm
- If you see "Edit", tap it, then select "Cancel"
- Confirm the cancellation prompt
- Apple may ask if you want to downgrade instead; select "Continue to Cancel"
- Screenshot the final confirmation screen and save your email receipt
- Apple sends a subscription cancellation email shortly after
- Retain this proof for 180 days
Cancel if you subscribed via google play
If you signed up for Clockify through the Google Play Store (Android), you cancel through Google Play, not Clockify's website. This process is separate from canceling your web subscription.
- Open Google Play Store on your Android device
- Tap your profile icon in the top right corner
- Select "Manage my Google Play"
- Tap "Subscriptions"
- You see all active subscriptions here
- Select Clockify from your active subscriptions
- Tap "Cancel subscription"
- Google Play displays your next renewal date
- Confirm you want to cancel before the renewal date
- Follow any additional prompts from Google
- You may see a survey or retention offer; you can skip both
- Tap "Cancel subscription" again to finalize
- Wait for Google Play's confirmation email
- This arrives within hours of cancellation
- Save it immediately to your email archive
What happens immediately after you cancel
Cancellation takes effect on your current subscription's final day; you do not lose access before that date. If you cancel on the 15th and your renewal date is the 30th, you retain full access until the 30th, then lose premium features on the 1st. Yafee advises you to export any time-tracking data, invoices, or project reports you need before your access ends, because Clockify does not automatically archive your historical data after downgrading to free.
How to download and backup your Clockify data
Before cancellation takes effect, download your workspace data to prevent loss.
- Log in to Clockify before your cancellation date
- Go to Settings or Admin area
- Look for "Export" or "Data" options
- Clockify offers CSV or PDF exports of timesheets, projects, and invoices
- Select the time period and data type you want to export
- Download the file to your computer and store it securely
- Use cloud storage (Google Drive, OneDrive) as a backup
What you lose after cancellation
Once your subscription ends, you revert to the free plan. You lose access to time approval workflows, invoicing, expense tracking, scheduling, custom fields, and audit logs. Your existing time entries remain visible on the free plan, but you cannot generate reports or pull advanced analytics. Team members on paid seats also lose access unless they separately maintain their own paid subscriptions.
Requesting a refund from Clockify
Refunds depend on Clockify's refund policy and when you cancel relative to your renewal date. In accordance with the Consumer Act of the Philippines, you are entitled to a refund if Clockify continues charging you after you submitted a valid cancellation request.
When Clockify may refund you
Clockify typically offers a full refund if you cancel within 14 days of your initial purchase or upgrade. If you cancel after 14 days but before your next renewal, you forfeit that billing period's charges. However, if a renewal charge posts to your card after your confirmed cancellation date, you have grounds to demand a refund under consumer protection law.
How to request a refund
- Contact Clockify's support team at [email protected]
- State your reason for the refund request clearly
- Include your account email, workspace name, and the date you canceled
- Attach your cancellation confirmation email and screenshot
- Provide proof that you canceled within the eligible window
- If Clockify charged you after cancellation, include your bank statement
- Highlight the post-cancellation charge
- Allow 5-7 business days for a response
- Clockify processes refunds via the original payment method
- If Clockify refuses or does not respond within 10 days, escalate to your bank
- File a dispute or chargeback with your card issuer
- Provide all emails, cancellation proof, and your statement to the bank
- If your bank does not resolve the dispute, file a complaint with the DTI
- Contact the DTI's Bureau of Consumer Protection at 1386 (toll-free) or visit www.dti.gov.ph
- Submit your cancellation proof, refund request emails, and bank dispute details
Common mistakes that cost you money and how to avoid them
Canceling a subscription sounds straightforward, but timing and platform confusion often trap users into paying for months they do not use. Reassuringly, understanding these pitfalls now means you will execute your cancellation flawlessly.
Canceling on the wrong platform
If you subscribed through the App Store but cancel only on the web, or vice versa, your subscription remains active on the platform you did not cancel. Clockify's web account, App Store subscription, and Google Play subscription are three separate billing relationships. Consequently, you must cancel on every platform where you hold an active subscription. Yafee recommends you check all three immediately: log into Clockify's website, open your App Store account, and check Google Play. If you have active subscriptions on more than one, cancel them all today.
Canceling too late to avoid renewal
Clockify's renewal date is fixed. If your next charge date is the 30th and you cancel on the 29th, the 30th charge still posts because the system processes recurring charges at least 24 hours in advance. Read your cancellation confirmation carefully: it should state your final access date and confirm when charges stop. If the confirmation shows a date after today plus 48 hours, contact support immediately to request a same-day cancellation effective now.
Forgetting to export your data
Clockify does not automatically email you your historical data when your subscription ends. Once you downgrade to the free plan, you cannot access invoices, labour cost reports, or scheduling data from your paid period. Download everything before your final day: timesheets, project reports, invoices, and expense records. Three months later, if you need a record of hours billed to a client, you will be grateful you backed up your data now.
Not keeping cancellation proof
If a charge appears in your account after cancellation, your only defense is the cancellation confirmation email. If your email is full and you delete it, or if you lose track of where you saved the screenshot, you have no proof of when you canceled. Consequently, your bank or the DTI cannot help you. Create a folder on your computer titled "Subscription Cancellations" and save every confirmation email and screenshot there. Retain these files for at least 18 months.
After cancellation: what happens next and when to expect changes
Your cancellation takes effect at the end of your current billing cycle. You retain premium access until your renewal date passes, then your account downgrades to free automatically. No further charges appear on your card unless you manually upgrade again.
Timeline for when you stop being charged
On your next renewal date (the date you would have been charged if you had not canceled), no charge appears. Your card issuer typically reflects this absence within 1-2 business days. If you see a charge after your cancellation date, that is an error, and you must dispute it immediately with your bank.
Downgrading gracefully versus staying on free
Once you cancel, you can still log in and use Clockify free forever. The free plan supports unlimited projects and up to 10 users, which is sufficient for solo freelancers or small teams who do not need invoicing or approvals. If you want to keep tracking time but do not want to pay, simply stay on free after your cancellation takes effect. You lose nothing; you only lose premium features.
Comparison: Clockify alternatives if you want to switch
If you are canceling because another tool suits you better, here is how Clockify compares to its main competitors in the Philippines market.
| Tool | Price per user/month | Best for | Key difference from Clockify |
|---|---|---|---|
| Clockify | Free-$11.99 | Small teams and freelancers | Free tier is generous; invoicing on Standard |
| Toggl Track | Free-$13.99 | Agencies and consultants | Stronger reporting; higher learning curve |
| Everhour | $6-$24 | Integrated project management teams | Bundles time tracking with task management |
| Harvest | Free-$12.99 | Freelancers and small agencies | Invoicing and expenses built into every tier |
| Hubstaff | $7-$20 | Teams needing activity monitoring | Includes automatic time tracking and GPS |
| Zoho Projects | $25-$55/month | Large project-based organizations | Full project management suite; pricier than Clockify |
Your cancellation checklist
Yafee has compiled a final checklist to ensure you cancel cleanly and retain proof for 18 months afterward.
- Log into your Clockify web account and screenshot your renewal date and active seat count
- Check your App Store and Google Play accounts; note whether you hold active subscriptions on either platform
- Export all timesheets, invoices, and project reports to your computer and backup to cloud storage
- Cancel your web subscription through Settings, taking a screenshot of the confirmation page
- Cancel your App Store subscription (if applicable) through your iOS device or apple.com, and save the confirmation email
- Cancel your Google Play subscription (if applicable) through your Android device or play.google.com, and save the confirmation email
- Create a "Subscription Cancellations" folder and save all three confirmation emails and screenshots in it
- Wait until your renewal date passes; confirm no charge appears on your card
- If a post-cancellation charge appears, contact Clockify support with your cancellation proof within 7 days
- If Clockify refuses to refund, file a chargeback with your bank and a complaint with the DTI
Contact information and escalation routes
If Clockify fails to honor your cancellation or refuses to refund a post-cancellation charge, you have clear escalation paths under Philippine law.
Clockify customer support
Email: [email protected]
Response time: 2-5 business days for standard inquiries; support often asks for detailed account information.
Your payment card issuer (bank or GCash)
Contact your bank, GCash, or Maya customer service immediately if an unwanted charge posts after your cancellation. Provide your cancellation confirmation email and proof of the post-cancellation charge. Your card issuer can file a dispute on your behalf and may refund the charge within 30-90 days pending investigation.
Department of trade and industry (DTI)
If Clockify and your bank do not resolve the dispute, file a formal complaint with the DTI's Bureau of Consumer Protection:
Hotline: 1386 (toll-free)
Website: www.dti.gov.ph
Submit: Written complaint with copies of your cancellation confirmation, refund request emails, bank dispute details, and payment statements.
The DTI investigates complaints within 15 days and can compel Clockify to refund you under the Consumer Act of the Philippines.
Final summary: cancel Clockify with confidence
Canceling Clockify requires you to cancel on the correct platform (web, App Store, or Google Play), confirm your renewal date, and retain cancellation proof. In accordance with the Consumer Act of the Philippines, Clockify must cease charging you after your cancellation becomes effective, and must refund charges that post after your final day. If Clockify refuses, your card issuer and the DTI are your enforcement routes.
Yafee has helped thousands of consumers cancel subscriptions cleanly and recover fraudulent charges by following this exact process. Do not delay: open your settings today, confirm your renewal date, and cancel all subscriptions you do not use. Your cancellation confirmation email is your most valuable document. Save it, and you retain the power to dispute any future unauthorized charge.