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Frequently asked questions
Cancel Any.Do: The Right Way to Stop Charges
How to cancel Any.Do and reclaim control of your task management subscriptions
What Any.Do is and why kiwis cancel
Any.Do is a cross-platform task management and calendar application that synchronises your lists, reminders and schedules across iOS, Android and web browsers. The service provides a free tier with basic task and list functionality, alongside premium subscription tiers that unlock advanced reminders, third-party integrations and team collaboration features.
Many New Zealand users initially adopt Any.Do for its seamless device synchronisation and intuitive interface. However, subscription costs accumulate quickly, particularly if you operate multiple productivity applications or discover that premium features do not align with your actual workflow. If you have decided to discontinue your subscription, this guide walks you through the cancellation process with precision and clarity. Yafee has reviewed the cancellation methods for Any.Do and can confirm that the process is straightforward once you understand which platform hosts your subscription.
Why cancellation protects your budget
Terminating an unused subscription halts recurring charges and restores your financial control. Many consumers delay cancellation because they underestimate the annual cost or fear losing their data. The critical fact: cancelling Any.Do preserves your account and tasks indefinitely. Your data remains intact unless you explicitly delete it.
When to cancel Any.Do
Cancel if you have migrated to Todoist, Microsoft To Do or another application; if you rarely use premium features; or if the subscription no longer aligns with your budget. Yafee has identified Any.Do as one of the most commonly overlooked recurring charges among New Zealand subscribers, often billing between NZD $4.99 and NZD $9.99 monthly depending on your plan.
Your consumer rights under new zealand law
Your cancellation rights derive from the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, both of which establish that you have the right to cancel a subscription at any time, provided the provider gives you a clear cancellation mechanism.
Your legal position: Under the Consumer Guarantees Act 1993, the supplier must make it easy for you to cancel. If Any.Do makes cancellation deliberately difficult or obscures the process, this constitutes an unfair contract term. You have the right to cancel without penalty once your current billing period concludes. If the provider charges you after you have cancelled, you can dispute the charge with your bank or the Commerce Commission.
The Commerce Commission (Te Komihana Manaatitute) is New Zealand's primary consumer enforcement authority. If Any.Do refuses to honour your cancellation or continues to bill you after termination, you can lodge a complaint with the Commission. Yafee recommends preserving all cancellation confirmations and correspondence as evidence.
Cancellation methods for Any.Do
Your cancellation route depends entirely on the platform through which you subscribed: Google Play (Android), Apple App Store (iOS), or the Any.Do web application via Stripe payment processing.
Cancel via google play on android devices
- Open the Google Play app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find and tap Any.Do from your active subscriptions list.
- Tap "Cancel subscription".
- Confirm any prompts asking whether you are certain you want to cancel.
- Google Play displays the exact date your subscription access ends.
- Retrieve your cancellation confirmation from your email.
- Screenshot this confirmation immediately; it serves as proof if you later dispute a charge with your bank.
You retain premium features until the end of your current billing period. After that date, your account reverts to the free tier, and no further charges appear on your statement.
Cancel via apple app store on iOS devices
- Open Settings on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap "Subscriptions".
- Locate Any.Do in your active subscriptions.
- Tap Any.Do to review your current plan and renewal date.
- Apple frequently offers discounted renewals or pause options at this stage; skip these unless you genuinely wish to retain the subscription.
- Tap "Cancel subscription".
- Confirm the cancellation when prompted.
- Note the exact date your subscription access expires.
- Apple does not issue refunds for already-billed periods, even if you cancel immediately after payment. Your cancellation prevents future charges only.
Premium features continue until your current billing cycle concludes. You then revert to the free version automatically, with no further debits to your payment method.
Cancel via the Any.Do web application
- Log into your Any.Do account at the official Any.Do website.
- Navigate to your account settings.
- Select "Subscription" or "Billing".
- Review your current plan and renewal date.
- Any.Do displays your subscription status and next billing date clearly.
- Locate and click "Cancel subscription" or "Downgrade to free".
- The platform may prompt you with retention offers; proceed with cancellation if your decision is final.
- Confirm your cancellation through the popup or subsequent screen.
- Any.Do processes cancellations immediately, though your premium access continues until the end of your paid period.
- Check your email for a confirmation message from Any.Do.
- This email confirms your subscription status change and provides the date when premium access terminates.
Yafee advises logging back into your account 24 hours after cancellation to verify that your subscription status has updated to "free" or "cancelled". This simple check prevents unexpected charges.
Pricing and subscription tiers
Understanding Any.Do's pricing structure helps you assess whether cancellation is the right choice.
| Plan type | Monthly cost (NZD) | Annual cost (NZD) | Key features |
|---|---|---|---|
| Free | NZD $0 | NZD $0 | Basic task lists, reminders, mobile and web sync |
| Premium | NZD $4.99 | NZD $49.99 | Advanced reminders, integrations, priority support |
| Premium Plus | NZD $9.99 | NZD $99.99 | Team collaboration, unlimited sharing, custom categories, advanced analytics |
| Family (up to 6 users) | NZD $19.99 | NZD $199.99 | All Premium Plus features for multiple household members |
Annual subscriptions cost less per month than monthly billing. However, Yafee recommends cancelling even annual subscriptions if you no longer use the service, as the savings are forfeited if you remain a non-active subscriber.
Timeline and what happens after cancellation
Understanding the cancellation timeline prevents confusion and ensures you take action before unwanted charges occur.
Before your next billing date
Cancel at any point in your current billing period. Your cancellation takes effect immediately in the platform's system, though you retain premium access until your paid period concludes. For example, if you pay on 15 March and cancel on 20 March, you keep premium features until 14 April, when the next charge would have occurred. That charge does not appear.
On and after your final renewal date
Once your current billing period expires, Any.Do automatically downgrades your account to the free tier. Your tasks, lists and data remain intact. You can re-subscribe at any time by returning to your subscription settings and selecting a paid plan.
What you retain after cancellation
Your account, all tasks, reminders, lists and calendar entries persist indefinitely. Cancelling a subscription does not delete your data. You can log in and view your tasks using the free tier. If you later decide Any.Do suits your needs, you can reactivate a premium plan without losing any information.
Refund eligibility and dispute resolution
Refund entitlement depends on the timing of your cancellation and the platform through which you subscribed.
Refunds through google play
Google Play offers a 48-hour refund window from the date of purchase. If you cancel within this period, you receive a full refund to your original payment method. After 48 hours, no refund is available; your cancellation prevents only future charges.
Refunds through apple app store
Apple does not issue automatic refunds for subscription renewals. However, you can request a refund through the App Store by contacting Apple Support directly. Your refund request must be submitted within 90 days of the charge date. Provide a clear reason for the refund (for example, "charged after cancellation" or "did not authorise this charge"). Apple reviews the request and may approve a refund if the charge appears unauthorised or if Any.Do billed you after you cancelled.
Refunds through Any.Do web billing
If you subscribed through the Any.Do website via Stripe, contact Any.Do support directly to request a refund. The company's refund policy typically covers refunds within 30 days of the charge if you cancel before using premium features materially. Submit a refund request through the web app's help or support section. Yafee recommends requesting the refund in writing and preserving all correspondence.
Disputing unauthorised charges
If Any.Do continues to charge you after you cancel, contact your bank immediately. Under New Zealand banking regulations, you can dispute the charge as unauthorised and request a reversal. Provide your bank with screenshots of your cancellation confirmation. Your bank can reverse charges within 120 days of the transaction, provided you report the issue promptly. Yafee advises monitoring your bank statements for 30 days after cancellation to catch any erroneous charges early.
Common cancellation mistakes to avoid
Cancellation is rarely problematic, but several missteps can delay the process or leave you exposed to continued billing.
Using the wrong cancellation method
The most frequent error is attempting to cancel through a platform different from the one through which you subscribed. For example, deleting the Any.Do app does not cancel your subscription; uninstalling the app is separate from subscription termination. If you subscribed via Google Play, you must cancel through Google Play. If you subscribed via Apple App Store, cancel through Apple Settings. If you subscribed on the web, cancel on the web app. Cancelling through the wrong method leaves your subscription active and charges continue.
Assuming deletion equals cancellation
Removing the Any.Do app from your device does not cancel your subscription. The subscription exists at the payment platform level (Google Play, Apple App Store, or Stripe), not on your device. Uninstalling the app simply removes the software from your phone; your payment method remains linked and charges continue to process.
Failing to confirm the cancellation
After you tap "Cancel subscription", always wait for the confirmation screen and check your email for a confirmation message. Some users assume the cancellation is complete without verifying. If you do not see a confirmation, the cancellation may not have processed. Log back into your account after 24 hours to check your subscription status.
Ignoring retention offers
Google Play, Apple, and Any.Do often present discounted renewal offers or free trial extensions when you attempt to cancel. These offers are optional. Accepting them re-activates your subscription. If your decision is final, ignore these offers and proceed directly to confirming the cancellation.
After cancellation: your next steps
Cancellation is complete once you receive confirmation, but Yafee recommends a few follow-up actions to ensure no surprises occur.
Verify your subscription status
Log into your Any.Do account 24 to 48 hours after cancellation and check your subscription status. It should display "Free", "Cancelled" or "Inactive". If it still shows "Active" or displays a next renewal date, the cancellation did not process; repeat the cancellation steps immediately.
Monitor your next billing date
Mark your calendar with the date your paid period ends. Check your bank statement on that date to confirm no charge appears. If a charge does appear after the expected expiration, contact your bank and Any.Do support simultaneously to dispute the charge.
Migrate your data if needed
Before cancelling, export your tasks and lists if you are switching to another application. Any.Do allows you to export your data through the account settings. Most competing applications (Todoist, Microsoft To Do, TickTick) import CSV or JSON files from other task managers, making the transition straightforward.
Preserve your cancellation confirmation
Yafee strongly advises storing your cancellation confirmation email in a folder dedicated to subscription records. If you later dispute a charge, your bank or the Commerce Commission will request proof of cancellation. A screenshot of your confirmation email serves as this proof.
Comparison: Any.Do versus alternatives
If you are considering cancelling Any.Do, reviewing comparable applications may clarify whether you need a different tool or whether the free tier of Any.Do suffices.
| Application | Free tier | Premium cost (NZD/month) | Best for |
|---|---|---|---|
| Any.Do (free tier) | Yes, full basic features | NZD $4.99-9.99 | Simple task lists and reminders |
| Todoist | Yes, limited features | NZD $3.99 | Complex projects and team workflows |
| Microsoft To Do | Yes, full features (with Microsoft account) | Free | Microsoft ecosystem integration |
| TickTick | Yes, basic features | NZD $5.99 | Habit tracking and calendar integration |
| Apple Reminders | Yes, full features (iOS/macOS only) | Free | Apple device ecosystem users |
Contacting Any.Do if cancellation fails
If you attempt to cancel through the prescribed methods and encounter an error or the cancellation does not process, contact Any.Do support directly.
Any.Do support contact details
Any.Do does not maintain a public New Zealand postal address. The company operates primarily through its website and email support. To contact Any.Do:
- Visit the Any.Do website and navigate to the "Help" or "Contact Support" section.
- Submit a support ticket describing your issue (for example, "Unable to cancel subscription through Google Play; charges continuing after attempted cancellation").
- Include your account email address, subscription platform (Google Play, Apple App Store, or web), and screenshots of your cancellation attempts and any error messages.
- Allow 24 to 48 hours for Any.Do to respond.
If Any.Do fails to respond or refuses to cancel your subscription, escalate your complaint to the Commerce Commission. The Commission investigates unfair contract terms and forced billing practices. You can lodge a formal complaint at www.comcom.govt.nz or contact the Commission directly.
Escalation to the commerce commission
If Any.Do does not honour your cancellation request within 14 days, you have grounds to lodge a complaint with the Commerce Commission under the Fair Trading Act 1986. The Commission has the authority to compel Any.Do to cease billing and to impose penalties for unfair conduct. Yafee recommends exhausting direct communication with Any.Do first, but do not delay escalation if the company ignores your requests or continues to charge you.
Checklist for cancelling Any.Do
Use this checklist to ensure you complete every essential step.
| Step | Completed |
|---|---|
| Identify the platform through which you subscribed (Google Play, Apple App Store, or web) | ☐ |
| Log into your account on the correct platform | ☐ |
| Navigate to your subscription settings and tap "Cancel subscription" | ☐ |
| Confirm the cancellation and note the final access date | ☐ |
| Retrieve and screenshot your cancellation confirmation email | ☐ |
| Verify your subscription status 24 hours later by logging in | ☐ |
| Monitor your bank statement on the date your paid period expires | ☐ |
| Store your cancellation confirmation in a safe folder for future reference | ☐ |
Summary and final recommendations
Cancelling Any.Do is straightforward once you understand which platform hosts your subscription. Whether you subscribed through Google Play, Apple App Store, or the web, the cancellation process takes fewer than five minutes. Your account and data remain safe, and you retain premium features until the end of your current billing period. After that date, no further charges appear on your statement.
Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you if the provider attempts to charge you after cancellation or makes the cancellation process deliberately opaque. Yafee has reviewed thousands of consumer cancellations and confirms that Any.Do's cancellation methods comply with New Zealand consumer law standards.
Preserve your cancellation confirmation and monitor your billing statement for 30 days after the final access date. If unexpected charges appear, contact your bank immediately or escalate to the Commerce Commission. Yafee has helped thousands of New Zealand consumers cancel recurring subscriptions, prevent unauthorised charges, and reclaim control of their spending, ensuring that every cancellation request receives the same diligent attention and legal precision.