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Frequently asked questions
Cancel Any.Do: The Right Way
How to cancel Any.Do and stop unexpected subscription renewals
Understanding Any.Do and why you might want to cancel
Any.Do is a cross-platform task management application that combines to-do lists, reminders, calendar synchronisation and collaborative workspace features under a freemium subscription model. The service provides free access to core functionality, but charges a recurring fee to unlock premium capabilities such as artificial intelligence-powered suggestions, shared team workspaces and multi-device synchronisation.
You may decide to cancel for legitimate reasons: the app no longer aligns with your workflow, you have found a competitor with superior features, you are reducing subscription costs, or you have noticed unexpected renewal charges on your bank statement. Understanding how Any.Do processes cancellations and handles refunds is essential to preventing further charges and reclaiming money you may be entitled to recover. Yafee has helped thousands of consumers navigate this exact scenario.
When cancellation is the right decision
Cancellation becomes necessary if you no longer use the premium features, have switched to a competitor with a simpler interface, or wish to reset your approach to task management entirely. You should audit your active subscriptions regularly, particularly if you signed up during a free trial or purchased a plan you rarely access. Yafee recommends documenting when you subscribed and what you paid, as this information will support any refund claim you later submit.
The distinction between cancellation and refund requests
This distinction is critical. Cancelling your Any.Do subscription stops future renewal charges but does not automatically return money for the current billing period. A refund request is a separate action that may succeed only within defined time windows and depends on which plan you purchased and how long ago. Cancellation and refund are two distinct rights under Australian Consumer Law; you may qualify for one, both, or neither depending on your circumstances.
Any.Do subscription plans and australian pricing
Any.Do publishes pricing in US dollars (USD) on its website, but you will be charged in Australian dollars (AUD) if you subscribe from Australia.
| Plan type | Published USD price | Approximate AUD cost | Billing cycle | Ideal for |
|---|---|---|---|---|
| Premium annual | USD 4.99 per month (upfront) | A$59.88 per year (approx) | Annual | Budget-conscious users |
| Premium monthly | USD 7.99 per month | A$11.95 per month (approx) | Monthly | Monthly flexibility |
| Family annual | USD 8.33 per member (up to 4) | A$12.49 per month (approx) | Annual | Household teams |
| Teams collaboration | USD 4.99 to USD 7.99 per seat | A$7.47 to A$11.95 per month (approx) | Monthly or annual | Work team collaboration |
| Free tier | No charge | No charge | Unlimited | Basic task management |
These AUD figures are estimates based on typical exchange rates (approximately 1 USD to 1.50 AUD). Your actual charge will depend on your payment method, your bank's conversion rate, and regional app store pricing policies. You must verify the exact amount in your local currency before any renewal date, as currency fluctuations and card issuer fees may change your charge.
How your payment method affects cancellation
You may have subscribed to Any.Do through multiple channels: the Any.Do website directly, the Apple App Store, Google Play Store, or a third-party billing provider. Each channel operates a different billing system and follows separate cancellation procedures. If you cannot recall where you signed up, review your bank or credit card statement and locate the exact merchant name. This detail is essential before you attempt to cancel, because cancelling through the wrong platform will leave your subscription active and charges will continue.
Your consumer rights under australian law
Australian Consumer Law grants you specific protections when purchasing digital goods and subscription services, and Yafee encourages you to exercise these rights.
Your statutory right to cancel within 14 days
The Australian Consumer Law establishes a 14-day cooling-off period (also called the cancellation period) for most online purchases, including digital subscriptions. This period runs from the date you purchase or enter into the subscription agreement. You have the statutory right to cancel without providing a reason, and you must receive a full refund of all payments made. This right applies even if you have already used the service.
However, this 14-day window is not absolute. The law permits exceptions if you have expressly agreed that the service may be supplied before the 14-day period expires (for example, by ticking a checkbox during sign-up). Yafee recommends reviewing your original sign-up confirmation email to establish whether you agreed to early supply.
Your legal position
If you are within 14 days of purchase: You retain a statutory right to cancel and claim a full refund, even if you have used the service. You do not need Any.Do's consent.
If you are beyond 14 days: You lose the automatic cooling-off right, but you may still cancel the subscription to stop future charges. Refunds for the current period depend on Any.Do's refund policy, not Consumer Law. You have the right to cancel recurring charges under unfair contract law if Any.Do has made cancellation deliberately difficult.
If charges continue after cancellation: You may lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or your state fair trading authority. Yafee can assist you in understanding these escalation routes.
How to cancel Any.Do based on where you subscribed
Your cancellation method depends entirely on which platform processed your payment.
Cancel via the Any.Do website
- Log in to your Any.Do account on any web browser
- Navigate to any.do and enter your email and password
- If you have forgotten your password, select "Forgot password?" and follow the email recovery link
- Access your account settings
- Click on your profile icon or avatar (typically in the top right corner)
- Select "Settings" or "Account settings" from the dropdown menu
- Locate your subscription management section
- Navigate to the "Subscription" or "Billing" tab
- Review your current plan, renewal date and payment method
- Select the cancel or downgrade option
- Click "Cancel subscription" or "Downgrade to free"
- Any.Do may display a retention offer or discounted plan; you may ignore this
- Confirm your cancellation
- Select "Yes, cancel my subscription" when prompted
- Any.Do will display a confirmation message on screen and send a confirmation email to your registered address
- Verify the cancellation
- Return to Settings and confirm that your plan now shows "Free" or that your next renewal date is gone
- Retain this confirmation screenshot or email
Cancel via the apple app store (iPhone or iPad)
- Open the Apple App Store on your iOS device
- Tap the app icon at the bottom right of your screen
- Tap your profile picture in the top right corner
- Navigate to your subscriptions
- Tap "Subscriptions"
- Locate and select "Any.Do" from the list
- Cancel your subscription
- Tap "Cancel Subscription" or "Cancel Free Trial"
- Confirm when prompted by tapping "Confirm"
- Request a refund if applicable
- If you cancelled within 14 days of purchase, tap "Report a Problem" and select "I would like a refund for this purchase"
- Describe your reason briefly (e.g., "Unused subscription within cooling-off period")
- Submit and wait for Apple's response within 2-5 business days
Cancel via google play store (Android)
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions"
- Access your subscriptions
- Tap "Subscriptions"
- Find "Any.Do" in your active subscriptions list
- Cancel the subscription
- Tap "Cancel subscription"
- Select your reason for cancellation from the dropdown menu
- Confirm by tapping "Cancel subscription" again
- Request a refund if you qualify
- Within 48 hours of cancellation, tap the subscription again and select "Request refund"
- This option is available only within 2 days of your cancellation
- Describe your reason and submit; Google will respond within 3-5 business days
Cancel via postal mail (formal cancellation notice)
If you have difficulty cancelling online or wish to create a formal legal record, you may send a written cancellation request by post. This method is particularly valuable if you plan to dispute a charge or escalate to the ACCC.
- Prepare your cancellation letter
- Use plain white paper or your personal letterhead
- Date the letter clearly (this date marks the start of your cancellation timeline)
- Address it to Any.Do's Australian-registered office or contact address (see the final section for current contact details)
- Include all required information
- Your full name, registered email address and phone number
- Your Any.Do account ID or username (found in account settings)
- Your current subscription plan (e.g., "Premium Monthly")
- Your renewal date and the last four digits of your payment card
- The date you purchased the subscription
- State your cancellation intent explicitly
- Write: "I hereby cancel my Any.Do subscription/account effective immediately"
- Or: "I request cancellation of my Any.Do Premium subscription, effective from [date]"
- Avoid vague language such as "I am considering cancellation"
- Request written confirmation
- Add a line: "Please confirm receipt and cancellation status in writing within 7 days of this letter"
- Sign and date the letter
- Sign your name in blue or black ink
- Print your full name below your signature
- Send via registered post
- Use Australia Post's "Track and Trace" or "Registered Mail" service to create a delivery receipt
- Retain the receipt and a copy of your letter for your records
- Allow 7-14 business days for processing and response
Refunds and what you are entitled to recover
Yafee distinguishes between three refund scenarios, each governed by different rules.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of purchase and you did not expressly agree to early supply, you have a statutory right to a full refund. This applies even if you have fully used the service. You do not require Any.Do's approval. Contact Any.Do directly with your cancellation confirmation and invoice number, and request a refund within this window. If Any.Do refuses, escalate to the ACCC with evidence of your cancellation date and payment receipt.
Refunds after 14 days (discretionary refunds)
Beyond the 14-day window, refunds depend on Any.Do's published refund policy, not statutory law. Most SaaS providers do not refund proportional amounts for the unused portion of a billing period. You should request a refund anyway, citing your reasons (e.g., service failure, billing error, or hardship). Yafee recommends being polite but firm: "I request a discretionary refund due to [reason]. If you decline, please confirm in writing and explain your refund policy."
Charges that continue after cancellation
If you cancelled but charges continue to appear on your bank statement, this constitutes a breach of contract and potentially an unfair contract term. You may:
- Contact Any.Do immediately with your cancellation confirmation and ask for a credit
- Request a charge reversal from your bank or credit card issuer (called a "chargeback" or "dispute") if Any.Do does not respond within 7 days
- Lodge a complaint with the ACCC if charges persist or if Any.Do refuses to acknowledge your cancellation
Keep all evidence: cancellation emails, bank statements, correspondence with Any.Do and your payment confirmation.
What to do after you cancel
Cancellation does not end immediately; you retain access until your current billing period expires. You will lose premium features on your renewal date, not on the date you cancelled.
Verify your cancellation status
Log back into your Any.Do account 24 hours after cancellation and confirm that your plan shows "Free" and no renewal date is listed. If your account still shows as active or premium, contact Any.Do support immediately with your cancellation confirmation. Take a screenshot of your account status for your records.
Monitor your bank account
Check your bank or credit card statement for the next 30-60 days. If a renewal charge appears after your cancellation date, this is evidence of a billing failure. Do not assume it will reverse automatically. Contact your bank immediately to dispute the charge, and supply your cancellation confirmation as proof.
Export your data before access expires
Any.Do may delete your tasks, lists and notes once your premium access expires or your account is closed. If you wish to retain your data:
- Take screenshots of all important tasks and lists
- Export your calendar integration or calendar data if you configured one
- Contact Any.Do support to request a data export in a portable format (CSV or JSON) if available
Yafee recommends performing this backup before your renewal date to avoid losing information.
Delete your account if you no longer need it
Cancelling stops recurring charges but does not delete your account. Your personal data (email, name, phone number, task history) remains stored by Any.Do. If you wish to delete your account entirely, log in, navigate to Settings, find "Account Deletion" or "Delete My Account" and follow the prompts. Any.Do typically grants a 30-day grace period before permanent deletion. You cannot recover a deleted account.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward if you follow the correct method, but small errors can trap you in a billing cycle. Yafee has identified the most frequent pitfalls.
Cancelling through the wrong platform
If you subscribed via the Apple App Store, cancelling on the Any.Do website will not stop your Apple subscription; Apple will continue to charge you. Each platform manages its own subscriptions independently. Cross-check your bank statement to confirm exactly which merchant charged you (look for "Any.Do", "Apple Media Services", or "Google Play"), then cancel through that same merchant.
Failing to confirm cancellation in writing
Cancelling online generates a confirmation email, but these emails are not always received or may not include your renewal date or refund eligibility. You should reply to the confirmation email and ask Any.Do to confirm in writing: (1) your cancellation date, (2) your renewal date, and (3) whether you are eligible for a refund. Retain this written confirmation for dispute resolution.
Cancelling but not requesting a refund
Cancellation and refund are separate requests. Cancelling stops future charges but does not reclaim money you already paid. If you are within 14 days of purchase or believe you have a legitimate refund claim, submit a refund request explicitly. Do not assume it is automatic.
Ignoring charges after cancellation
If a charge appears 5-10 days after you cancelled, contact Any.Do immediately. Billing delays are common; the system may not update instantly. Do not assume the charge will reverse on its own. A 7-day email demand from you often triggers an automatic refund.
Losing your cancellation confirmation
Save your cancellation email, the timestamp, and any reference number. If a dispute arises, this is your only proof of cancellation date. Take a screenshot of your account settings after cancellation to show that your plan is now "Free".
Comparison: keep versus cancel
Before you cancel, consider whether downgrading to the free plan or switching to a lower-cost plan is preferable.
| Scenario | Action | Cost | Access |
|---|---|---|---|
| Want to keep some features but reduce cost | Downgrade to Free tier | A$0 | Basic tasks, no premium features |
| Annual budget tight but want to maintain premium | Switch to monthly plan | A$11.95 per month | Full premium access, cancel anytime |
| Entire team no longer needs collaboration | Cancel team plan, switch to personal premium | A$11.95 per month individual | Single-user premium features |
| No longer use app at all | Cancel completely | A$0 | Account remains, premium access closes after renewal |
Downgrading may be preferable if you think you might use the app again in future. Cancellation is final in terms of charges, though you can resubscribe at any time.
Contact details and escalation
If Any.Do refuses to cancel or refund, Yafee advises you to escalate formally.
Contact Any.Do support directly
Any.Do provides customer support through its website or app. Log in to your account and select "Help" or "Contact Support", then describe your issue. Provide your cancellation date, reference number and the specific charge you dispute. Request a written response within 7 days. Yafee recommends keeping a copy of this correspondence.
Lodge a complaint with the ACCC
If Any.Do does not respond within 7 business days or refuses your cancellation or refund claim, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) via its official website or contact your state's fair trading authority. The ACCC investigates complaints about unfair contract terms, hidden cancellation barriers and misleading billing practices. You will need:
- Your cancellation confirmation (email or screenshot)
- Copies of all correspondence with Any.Do
- Bank statements showing the disputed charges
- Evidence of your purchase date and plan details
Complaints are investigated at no cost to you.
Dispute the charge with your bank
If Any.Do charged you after your cancellation request and refuses to credit you, contact your bank or credit card issuer immediately. Request a "chargeback" or "transaction dispute". Provide your cancellation confirmation and explain that the charge was unauthorised (because you cancelled). Your bank will typically reverse the charge within 2-4 weeks while it investigates.
Summary and next steps
Cancelling Any.Do requires you to act through the correct payment platform-whether that is the Any.Do website, Apple App Store, Google Play Store or postal mail. You hold statutory rights under Australian Consumer Law to cancel within 14 days and receive a full refund, even if you have used the service. Beyond 14 days, you may still cancel to stop future charges, though refunds are discretionary unless Any.Do has breached its obligations.
Yafee has helped thousands of consumers cancel subscriptions without unexpected delays or charges. Your next step is to identify where you subscribed, follow the relevant cancellation method above, and retain all confirmation emails and screenshots. If Any.Do refuses to acknowledge your cancellation or continues to charge you, escalate to the ACCC or your bank immediately. Do not delay; the sooner you act, the stronger your refund position.
For detailed guidance on your rights as a consumer and support throughout your cancellation journey, visit Yafee at yafee.com. Yafee's legal specialists can review your correspondence with Any.Do and advise you on the best next steps if a dispute arises.