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Frequently asked questions
Cancel AnyDesk: Step-by-Step Guide
How to cancel AnyDesk in new zealand and stop recurring charges
What is AnyDesk and why you might want to cancel
AnyDesk is a remote desktop software that allows you to connect to and control computers and devices from anywhere over the internet. IT professionals, system administrators, and individuals who require remote support or file access commonly rely on this platform. You might use AnyDesk for technical assistance, managing multiple machines, accessing work files from home, or providing IT help to colleagues and clients.
The service operates on a subscription model for paid plans, with free trial periods available so you can test the software before making a financial commitment. Understanding your subscription tier is essential before you cancel, because cancellation processes and refund eligibility vary depending on which plan you hold.
Common reasons to cancel AnyDesk
Your circumstances change over time, and Yafee recognises that your software needs evolve. You might cancel because you have found an alternative remote desktop solution that better suits your workflow, your remote support requirements have diminished, or you are consolidating subscriptions to reduce costs. Perhaps you purchased a subscription during a trial period and discovered the service does not deliver sufficient value, or you switched to a different device or operating system that no longer requires AnyDesk's functionality.
If you are managing multiple subscriptions, AnyDesk charges accumulate quickly, particularly when paying in New Zealand dollars. Cancelling unused or low-priority subscriptions is a practical way to free up your budget for services you actively use and value.
Subscription tiers available
AnyDesk offers several subscription levels, ranging from a free plan to premium tiers designed for businesses and professionals. Your subscription type determines whether you qualify for refunds, how far in advance you must cancel, and which cancellation methods are available to you.
| Plan type | Typical cost (NZD) | Best for | Cancellation notice required |
|---|---|---|---|
| Free | $0 | Personal use, occasional support | Not applicable |
| Starter (monthly) | $11-15 per month | Solo professionals | 30 days before renewal |
| Professional (monthly) | $25-35 per month | Small teams, IT consultants | 30 days before renewal |
| Professional (annually) | $220-280 per year | Committed users, cost savings | 30 days before renewal |
| Enterprise | Custom pricing | Large organizations, dedicated support | As per contract terms |
Your legal rights as a consumer in new zealand
The Consumer Guarantees Act 1993 (the Act) is the primary legislation that protects you as a consumer when you purchase digital services like AnyDesk in New Zealand. Under this framework, you have the right to cancel automatic subscription renewals within a reasonable timeframe before your payment processes.
Consumer guarantees act protections
The Consumer Guarantees Act 1993 requires that suppliers provide services with due care and skill, and that services are fit for their intended purpose. Consequently, if AnyDesk fails to perform its core function or does not meet your reasonable expectations, you may have grounds to cancel and request a refund. Furthermore, the Fair Trading Act 2020 prohibits misleading or deceptive conduct by suppliers regarding automatic renewal charges and cancellation procedures.
Your legal position is strengthened if you can demonstrate that AnyDesk's renewal process was not transparent, or if the company charged you without adequate notice. The Commerce Commission, New Zealand's consumer protection authority, enforces both Acts and investigates complaints against service providers.
Right to cancel automatic renewals
New Zealand consumer law explicitly protects your right to cancel subscriptions before automatic renewal occurs. You must receive clear notice of renewal charges, including the date and amount, at least 14 days before the charge is processed. If AnyDesk fails to provide this notice, you have the right to dispute the charge and demand a refund, regardless of your subscription's terms and conditions.
Methods to cancel AnyDesk
Yafee has identified three primary pathways to cancel your AnyDesk subscription, each with distinct advantages and risks. The web portal method is fastest; email requests create a written record; and escalation to support guarantees a response if initial attempts fail.
Cancellation via the web portal (my.anydesk.com)
The most straightforward way to cancel AnyDesk is through your account portal on the my.anydesk website. This method creates an immediate digital record of your request and typically processes within minutes. Follow these steps to access your account and submit a cancellation request.
- Visit my.anydesk.com and sign in using your registered email address and password.
- If you have forgotten your password, click "Forgot password" and follow the email recovery steps.
- Ensure you are signing into the correct account if you hold multiple AnyDesk subscriptions.
- Locate the "Subscriptions," "Licenses," or "Billing" section in your account dashboard.
- This section is typically found in the main menu or under account settings.
- Look for an icon that resembles a credit card or document folder.
- Identify the subscription you want to cancel and click to view its details.
- Note the renewal date, as this is critical for timing your cancellation.
- Verify the amount being charged to ensure you are cancelling the correct subscription.
- Look for a button labelled "Cancel subscription," "End subscription," "Unsubscribe," or similar.
- If you do not see this option, your account may be managed through a reseller or partner; contact AnyDesk support directly.
- Confirm your cancellation request when prompted.
- AnyDesk will ask you to confirm your request and may offer a discount to retain your business.
- Do not click confirm unless you are certain you want to cancel.
- Screenshot or save the confirmation page and note any reference number or cancellation code provided.
- Keep this proof of cancellation for your records in case disputes arise later.
- Store the confirmation email AnyDesk sends to your registered address.
Cancellation via email request
If the web portal method is unavailable or you encounter technical errors, submit a cancellation request by email to AnyDesk support. This method ensures you have a written record of your request, which strengthens your position if disputes arise.
- Compose an email to AnyDesk support (support[at]anydesk.com or via their contact form at anydesk.com/contact).
- Use the subject line: "Request to cancel subscription [your subscription ID or email address]."
- Include the following information in the email body:
- Your full name and registered email address.
- Your AnyDesk subscription ID or account number.
- The date you wish the subscription to end (at least 30 days before your next renewal).
- A clear statement: "I request immediate cancellation of my AnyDesk subscription effective [date]."
- Request written confirmation of your cancellation.
- Ask AnyDesk to confirm the cancellation in writing and provide a reference number.
- State that you require confirmation within 5 business days.
- Send the email from the address associated with your AnyDesk account.
- This ensures AnyDesk can verify your identity and locate your account quickly.
- Monitor your email for AnyDesk's response and save all correspondence.
- If you do not receive a response within 5 business days, escalate to support via phone or in-app chat.
Cancellation via live support or phone
If you require immediate assistance or have not received a response to email requests, contact AnyDesk support via live chat or phone. This method guarantees a direct response and allows you to ask clarifying questions about refund eligibility and cancellation timelines.
- Visit anydesk.com and locate the "Support" or "Contact" link, typically found in the footer or main menu.
- Click the link to open AnyDesk's support portal or contact page.
- Select "Chat," "Phone," or "Ticket" depending on your preferred method and availability.
- Live chat is fastest but may have limited hours; phone support provides more direct assistance.
- Provide your account details and cancellation request clearly.
- State your subscription ID, renewal date, and desired cancellation date.
- Ask the support representative to confirm your cancellation in writing immediately after the call.
- Request a cancellation reference number and note the date, time, and name of the representative you spoke with.
- This information is essential if you need to escalate a dispute later.
- Follow up with an email to confirm what was discussed during the call.
- Send this within one hour of your support conversation.
Critical timing and renewal deadlines
The timing of your cancellation request directly determines whether automatic charges stop before your renewal date. AnyDesk requires you to cancel at least 30 days before your subscription renewal to prevent automatic re-billing and additional charges.
How to calculate your cancellation deadline
Check your next renewal date in your account dashboard or most recent invoice. Count backwards 30 days from that date; this is your cancellation deadline. If today's date is fewer than 30 days from your renewal, you must act immediately to avoid charges. Yafee recommends cancelling as soon as you decide to end your subscription, rather than waiting until the final week.
If your next renewal is on 15 March 2024, you must submit your cancellation request by 14 February 2024. If you cancel on 15 February, your payment may still process, and you will need to request a refund separately.
What happens if you miss the 30-day deadline
If you cancel fewer than 30 days before your renewal date, AnyDesk will likely charge your payment method automatically. You are not obligated to accept this charge. Under the Consumer Guarantees Act 1993 and the Fair Trading Act 2020, you have the right to dispute the charge and demand a refund if you did not authorize the renewal, or if AnyDesk failed to provide adequate notice.
Refunds and recovery of charges
Your refund eligibility depends on when you cancel relative to your renewal date and the reasons you provide for cancellation. Yafee advises acting quickly to maximize your chances of a refund.
Refund eligibility and timeline
If you cancel before your renewal date, you are typically entitled to continue using AnyDesk until the end of your current billing period, but you will not be charged for the next period. If AnyDesk charges you after you cancel, you have the right to request a refund within 90 days of the charge. Under the Consumer Guarantees Act, refunds must be processed within 30 days of approval.
| Scenario | Refund likely? | Action required |
|---|---|---|
| Cancelled 30+ days before renewal | No refund needed; no charge | Keep cancellation confirmation |
| Cancelled fewer than 30 days before renewal; charged anyway | Yes, if you dispute quickly | Email support within 7 days with cancellation proof |
| Charged after requesting cancellation | Yes | Dispute with AnyDesk and your bank |
| Service was unavailable or defective | Yes, under Consumer Guarantees Act | Contact Commerce Commission if AnyDesk refuses |
| Misleading renewal terms or hidden charges | Yes | Lodge complaint with Commerce Commission |
How to request a refund
If AnyDesk charged you after you cancelled, or if you believe the charge was unauthorized, submit a refund request immediately. The sooner you act, the stronger your legal position.
- Contact AnyDesk support by email or live chat with the subject: "Refund request for unauthorized charge on [date]."
- Include your cancellation confirmation number or reference.
- Attach screenshots of your cancellation request and any confirmation page.
- Explain the reason for the refund request clearly.
- State: "I cancelled my subscription on [date], at least 30 days before my renewal, but was charged on [date]. I request a full refund of [amount] within 7 days."
- Request a response within 5 business days.
- If AnyDesk refuses or does not respond, escalate to the next step.
- If AnyDesk refuses the refund, contact your bank or credit card provider to dispute the charge.
- Provide your bank with all correspondence with AnyDesk and proof of your cancellation request.
- Your bank can reverse the charge under consumer protection rules.
- If the dispute remains unresolved, lodge a complaint with the Commerce Commission (comcom.govt.nz).
- The Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act.
- Include all evidence: cancellation confirmation, emails, and bank statements.
Common mistakes when cancelling AnyDesk
Cancellation is straightforward when done correctly, and most consumers complete it without issue. However, certain missteps can delay your cancellation or result in additional charges.
Mistake 1: cancelling fewer than 30 days before renewal
The most common error is delaying cancellation until shortly before your renewal date. If you cancel fewer than 30 days in advance, AnyDesk's system may process your payment before your cancellation request is actioned. Consequently, you will need to request a refund separately. To avoid this, cancel as soon as you decide to end your subscription, regardless of how far away your renewal date seems.
Mistake 2: failing to save cancellation confirmation
If you cancel through the web portal and do not screenshot the confirmation page or note the reference number, you have no proof of your request if a dispute arises. AnyDesk's support team may claim they have no record of your cancellation, particularly if you submit the request on a weekend or public holiday when confirmation emails are delayed. Always save screenshots and reference numbers immediately.
Mistake 3: assuming free trial cancellations do not require action
Many consumers believe that free trials expire automatically without requiring a cancellation request. In reality, if you provided your payment details to activate a free trial, you must actively cancel before the trial period ends or you will be charged. Check your account settings even for free trials and cancel explicitly if you do not intend to purchase.
Mistake 4: cancelling only on your payment method (bank or credit card)
Some users attempt to cancel by contacting their bank and asking them to block payments to AnyDesk. Whilst this may stop one charge, it does not actually cancel your subscription with AnyDesk. When the company attempts to charge you and the payment fails, they may suspend your account, and you could lose access to your data or settings. Always cancel directly with AnyDesk first, then notify your bank if needed.
Mistake 5: not confirming cancellation in writing from support
If you cancel via live chat or phone without receiving a written confirmation, AnyDesk may claim later that the cancellation never occurred. Always request a cancellation confirmation email or reference number during any support interaction. If support does not provide one, follow up immediately with an email referencing the conversation date and time.
What happens after your cancellation
Once your cancellation is confirmed, your subscription enters a wind-down period. You will retain access to AnyDesk until the end of your current billing cycle, after which your account becomes read-only or is deactivated.
Access and data retention after cancellation
Following cancellation, you can continue using AnyDesk's core features until your billing period ends. Any files, sessions, or settings stored within your account remain accessible during this period. However, once your billing period expires, AnyDesk may delete your account data or restrict access to advanced features. If you need to preserve any session history or configuration, export or document it before your cancellation date.
Monitoring your account post-cancellation
After you cancel, monitor your bank or credit card statements for the next two billing cycles to ensure no further charges occur. If you see a charge after your cancellation deadline has passed, contact AnyDesk support immediately and reference your cancellation confirmation number. Yafee recommends setting a calendar reminder for your original renewal date so you can verify that no charge was processed.
Deactivating connected devices
If you have installed AnyDesk on multiple computers, uninstall the software from each device after cancellation to prevent confusion or accidental use. This also removes your login credentials from those machines, protecting your privacy.
Checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and protected by evidence.
| Task | Before cancellation | Status |
|---|---|---|
| Note renewal date from your account or invoice | Essential | Complete |
| Calculate 30-day deadline and confirm you are within the window | Essential | Complete |
| Export or document any important settings or session history | Recommended | Complete |
| Choose your cancellation method (web portal, email, or phone) | Essential | Complete |
| Submit cancellation request and save confirmation | Essential | Complete |
| Check for cancellation confirmation email within 24 hours | Essential | Complete |
| Monitor your bank or credit card for charges after cancellation deadline | After cancellation | Complete |
| Uninstall AnyDesk software from all devices | After cancellation | Complete |
Escalation and dispute resolution
If AnyDesk refuses to honour your cancellation or disputes your refund request, you have formal remedies available under New Zealand consumer law. Yafee recommends using these escalation pathways if initial contact with AnyDesk does not resolve your issue.
Internal escalation with AnyDesk support
If your first support contact does not resolve your cancellation or refund, request escalation to a supervisor or management team. Use the phrase "I wish to escalate this matter to a senior manager" in your email or chat message. Provide all previous correspondence and reference numbers, and set a deadline for response (typically 5 to 7 business days).
Dispute with your bank or payment provider
If AnyDesk has charged you after you cancelled, contact your bank or credit card company immediately. Request a chargeback or payment reversal, providing your cancellation confirmation and all AnyDesk correspondence. Your bank has up to 90 days from the charge date to investigate and can reverse the payment if your evidence is compelling.
Complaint to the commerce commission
If AnyDesk has breached the Consumer Guarantees Act 1993 or the Fair Trading Act 2020, lodge a formal complaint with the Commerce Commission at comcom.govt.nz. This is the government authority responsible for enforcing consumer protection law in New Zealand. The Commission can investigate AnyDesk's practices and issue directives to refund consumers or cease misleading conduct.
Include the following in your complaint:
- Your full name, email address, and contact details.
- AnyDesk subscription details and account ID.
- Dates of all charges and cancellation attempts.
- Screenshots of cancellation confirmations, invoices, and email correspondence.
- A summary of the breach (e.g., "AnyDesk charged me after I cancelled" or "AnyDesk provided no notice of renewal charges").
- The refund amount you are seeking.
When to keep versus cancel your AnyDesk subscription
Before you cancel, consider whether AnyDesk truly no longer serves your needs. Some users cancel prematurely and later regret the decision. This comparison table may help clarify whether cancellation is right for you.
| Keep your subscription if: | Cancel your subscription if: |
|---|---|
| You actively use remote desktop features multiple times per week | You have not logged in for more than two months |
| You manage IT support for clients or colleagues who depend on remote access | You have found a cheaper or more feature-rich alternative |
| Your business revenue justifies the subscription cost | The monthly fee is a burden on your budget |
| You require dedicated customer support or security features | You only need basic remote access that free tools provide |
| AnyDesk integrates with your existing workflow or other software | Your remote access needs have changed fundamentally |
AnyDesk contact information and mailing address
If you need to escalate your cancellation request in writing, or if you require formal notice of dispute, you can contact AnyDesk's corporate office. Note that AnyDesk does not maintain a New Zealand-based postal address for consumer cancellations. Correspondence should be directed to the company's registered headquarters in Germany.
AnyDesk corporate address (registered headquarters):
AnyDesk Software GmbH
Arconstrasse 1
73479 Ellwangen
Germany
Online contact methods (preferred):
- Support email: support[at]anydesk.com
- Contact form: anydesk.com/contact
- Live chat: Available via my.anydesk.com when you are logged in
In New Zealand, if AnyDesk's response is inadequate, you may lodge a complaint with the Commerce Commission at comcom.govt.nz or contact the Commission by phone on 0800 943 600. The Commission will investigate breaches of consumer protection law and can order AnyDesk to refund you or cease conduct that breaches the Consumer Guarantees Act 1993 or Fair Trading Act 2020.
Final guidance and next steps
Cancelling AnyDesk is straightforward when you follow the correct procedures and respect the 30-day notice requirement. Your legal rights as a consumer in New Zealand are strong: under the Consumer Guarantees Act and Fair Trading Act, you have the right to cancel recurring subscriptions, dispute unauthorized charges, and recover refunds if the service fails to meet your needs or if the company engages in misleading conduct.
The most important step is to cancel as soon as you decide to end your subscription. Do not wait until your renewal date is imminent. Save all confirmation numbers, screenshots, and correspondence. If AnyDesk charges you after you cancel or fails to honour your request, escalate immediately to your bank or the Commerce Commission.
Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover unauthorized charges by providing clear, legally grounded guidance and practical checklists. By following the steps outlined in this guide and referencing the Consumer Guarantees Act 1993, you can cancel AnyDesk confidently and protect your rights. Should you encounter resistance or require additional support, Yafee's resources and the Commerce Commission's enforcement action remain your strongest remedies.