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Frequently asked questions
Cancel Rise: Step-by-Step Guide
How to cancel Rise and stop sleep app charges in new zealand
What Rise is and why you might want to cancel
Rise is a sleep and alarm application that uses artificial intelligence to help you understand your sleep debt, optimise your wake times, and build healthier sleep habits. The app delivers wind-down reminders, caffeine and light guidance, and expert sleep coaching to support better rest quality.
You access Rise either through the Apple App Store, Google Play, or by subscribing directly on the Rise website. New Zealand users subscribe through one of these three channels, and each has its own distinct cancellation process. Your billing method determines where you cancel, so understanding which platform you used is your first step.
Yafee specialises in guiding consumers through subscription cancellation with legal precision. Whether your charges come from Apple, Google, or Rise directly, this guide walks you through exactly how to stop billing before your next renewal date.
Common reasons to cancel Rise
You might cancel because you've found a different sleep app that suits you better, your budget has tightened, or you rarely use the premium features enough to justify monthly payment. Some New Zealand users cancel after their trial period ends to avoid unexpected charges. Others discover the app no longer works with their phone or that the features no longer meet their needs. Whatever your reason, cancelling promptly protects your finances and removes the stress of ongoing unwanted charges.
How Rise billing works in new zealand
Rise charges you in NZD, and your billing processor depends entirely on where you created your subscription. Apple App Store subscriptions are processed by Apple. Google Play subscriptions are processed by Google. Direct Rise website subscriptions are billed by Rise itself. This distinction matters because cancelling on one platform will not stop charges from another platform, so you must cancel on the exact platform where you subscribed.
Rise pricing and subscription plans in new zealand
Understanding what you pay and when helps you decide whether to cancel before your next charge.
| Plan | Price (NZD) | Billing period | Trial period |
|---|---|---|---|
| Rise Monthly | $9.99 | Monthly | 7 days free |
| Rise Annual | $79.99 | Yearly | 7 days free |
| Rise Family | Varies by region | Monthly or yearly | 7 days free |
What you pay and when charges apply
Monthly subscriptions renew every 30 days at $9.99 NZD. Annual subscriptions cost $79.99 NZD and renew every 12 months. Both plans include the same premium features once your trial ends. If you cancel mid-cycle, you retain access until the end of your billing period, but you receive no refund for unused time. Charges process automatically unless you cancel before your renewal date, so timing your cancellation correctly is essential to avoid being charged twice.
Your 7-day trial expires at the end of day seven. If you do not cancel before that date ends, you will be charged automatically. Yafee recommends setting a phone reminder for day five or six of your trial if you know you do not want to continue the subscription.
Your consumer rights when cancelling Rise in new zealand
New Zealand consumer law protects your right to cancel subscriptions and gives you specific remedies if the service fails to deliver what was promised.
Consumer guarantees act and digital subscriptions
The Consumer Guarantees Act 1993 (CGA) is the primary law protecting you. Under the CGA, Rise must provide services that are of acceptable quality, fit for purpose, and delivered with reasonable care and skill. If the app crashes, fails to load, or removes core features you paid for, you have the right to request a refund or remedy under the CGA, regardless of how long you have held the subscription.
Additionally, the CGA allows you to cancel if the service becomes unfit for its intended purpose. For example, if Rise stops working on your device, removes sleep-tracking features, or no longer updates its artificial intelligence coaching, you can cite the CGA as grounds for cancellation and request a refund for unused portions of your subscription.
Fair trading act and misleading conduct
The Fair Trading Act 1986 (FTA) protects you from misleading representations about the app's features or cancellation terms. If Rise advertises a feature that does not work, or if the company makes cancellation intentionally difficult to discourage you, you can lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority. The FTA empowers you to request refunds if you were misled into purchasing the subscription.
Your legal position
You have the right to cancel Rise at any time. You do not need a reason. If you cancel during your trial, you will not be charged. If you cancel after your trial, you retain access until the end of your billing period but receive no refund for time remaining. If the app is faulty or fails to deliver its core features, you can request a full refund under the Consumer Guarantees Act. If Rise resists your cancellation request or makes it unreasonably difficult, you can escalate to the Commerce Commission.
How to cancel Rise on the apple app store
If you subscribed through the Apple App Store, you must cancel through your Apple account, not through the Rise app itself.
Step one: open apple account settings on your iPhone or iPad
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Look for Rise in the list of active subscriptions.
Step two: select Rise and confirm cancellation
- Tap Rise.
- Tap Cancel Subscription.
- Choose your reason for cancellation from the menu (this is optional, but Yafee recommends selecting a reason to help Apple improve its services).
- Tap Confirm.
Step three: verify cancellation
After you tap Confirm, Apple shows a confirmation message stating your subscription has been cancelled. Your access to Rise continues until the end of your current billing period. You will not be charged again. Check your email for a cancellation receipt from Apple within a few minutes.
How to cancel Rise on google play
If you subscribed through Google Play, you cancel directly in the Google Play Store app or website.
Step one: open google play and find Rise
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage my subscriptions.
- Tap Rise.
Step two: select cancel subscription
- Tap the Cancel subscription button.
- Google Play asks why you are cancelling. Select a reason (optional).
- Tap Cancel subscription again to confirm.
Step three: confirm your cancellation
Google Play displays a confirmation that your subscription has ended. Your access to Rise remains active until the end of your current billing cycle. You will not be charged again. Google sends a confirmation email to your account email address.
Alternative: cancel via the google play website
- Go to play.google.com and sign in to your Google account.
- Click your profile icon in the top-right corner.
- Select Manage your Google Account, then tap Subscriptions.
- Find Rise and click Manage.
- Click Cancel subscription and confirm.
How to cancel Rise if you subscribed directly from the website
If you purchased your Rise subscription directly from the Rise website (not through App Store or Google Play), you must contact Rise support directly to cancel.
Step one: gather your account information
- Locate the email address you used to create your Rise account.
- Note your subscription start date and the last four digits of your payment method (card number, bank account, or PayPal account).
Step two: contact Rise support
- Visit the Rise website and navigate to the Help or Support section.
- Select Contact Us or Submit a Support Request.
- Choose the category Billing or Subscriptions.
- Write a clear message stating your full name, email address, and request to cancel your subscription. Include the reason for cancellation if you wish.
- Submit your request and note the ticket number for your records.
Step three: wait for Rise to confirm cancellation
Rise support typically responds to cancellation requests within 24 to 48 hours. They send a confirmation email stating your subscription has been cancelled and when your access ends. If you do not receive confirmation within 48 hours, reply to your support ticket or contact Rise again. Yafee recommends keeping a screenshot of your support ticket and confirmation email as proof of your cancellation request in case billing disputes arise.
What happens after you cancel Rise
Cancelling Rise does not immediately delete your account or remove the app from your device. Understanding what changes and what remains helps you avoid confusion.
Your access and data after cancellation
You retain full access to Rise until the end of your current billing period. Once that date passes, the app will no longer unlock premium features, and you lose access to AI coaching, advanced analytics, and personalised sleep guidance. Your historical sleep data typically remains stored in your account for a period, allowing you to re-download the app later and see your past statistics, though Rise may delete older data after 12 months of inactivity.
Removing the Rise app from your device
Cancelling your subscription does not automatically uninstall the Rise app. You can delete the app manually if you wish. On iPhone, press and hold the Rise icon on your home screen, select Remove App, then Delete App. On Android, press and hold the Rise icon, select Uninstall, and confirm. Deleting the app does not affect your cancellation or refund status.
Billing platform notifications
Apple, Google, or Rise (depending on your subscription method) sends a final notification confirming your subscription has ended. Your payment method will no longer be charged. If charges continue after your cancellation date, contact your platform immediately and file a complaint with the Commerce Commission if the platform fails to resolve the issue within 10 business days.
Refunds and unused subscription time
New Zealand consumer law and Rise's standard terms set clear expectations for refunds after cancellation.
Whether you qualify for a refund
If you cancel during your 7-day trial, you are not charged and there is no refund to request. If you cancel after the trial ends, you do not receive a refund for unused time remaining in your billing period. Rise charges monthly or annually upfront, and cancelling mid-cycle does not entitle you to a partial refund under standard subscription terms. You retain access until the end of that period, but no money is returned.
However, if Rise removed a feature you paid for, the service no longer works on your device, or the company misled you about what the app does, you may qualify for a refund under the Consumer Guarantees Act. In these cases, you should request a refund and cite the relevant CGA provision when you contact support.
How to request a refund if the service is faulty
- Contact Rise support or your payment processor (Apple, Google) immediately.
- Explain clearly why the service is unfit for purpose (for example, the app crashes, a promised feature is missing, or it no longer works with your device).
- Cite the Consumer Guarantees Act 1993 and request a refund for unused time or the full subscription fee.
- Keep copies of all messages, error screenshots, and your support tickets.
- If the company refuses within 10 business days, escalate to the Commerce Commission with your evidence.
Disputing unauthorised charges
If you cancelled Rise but charges continue appearing on your bank or credit card statement, contact your bank immediately and request a chargeback. Provide your cancellation confirmation email as proof. Most banks reverse unauthorised subscription charges within 5 to 10 business days. Yafee recommends monitoring your bank statements for 30 days after cancellation to catch any delayed or duplicate charges.
Common mistakes to avoid when cancelling Rise
Cancelling a subscription can feel straightforward, but missteps can leave you charged longer than expected or unable to prove you cancelled. The good news is that each mistake is easily preventable.
Mistake one: cancelling in the wrong location
Many users delete the Rise app thinking this cancels the subscription. It does not. Deleting the app from your phone stops notifications and removes the icon, but the underlying subscription remains active and charged. You must cancel through Apple Settings, Google Play, or Rise support directly. If you deleted the app without cancelling the subscription, reinstall it, open it, and follow the cancellation steps for your platform immediately.
Mistake two: assuming trial cancellation is automatic
Your 7-day trial does not end automatically. At the end of day seven, Rise charges your payment method immediately unless you have already cancelled. Set a phone reminder for day five of your trial if you know you will not continue. This gives you a two-day buffer to complete cancellation without risk of being charged.
Mistake three: not keeping proof of cancellation
Always screenshot or save the cancellation confirmation email. If Rise or Apple/Google charges you again after cancellation, you need proof that you cancelled to dispute the charge with your bank and, if necessary, the Commerce Commission. Yafee recommends saving the confirmation email in a folder on your phone or computer specifically for subscription cancellations.
Mistake four: cancelling during a promotional price period
If you subscribed at a promotional rate (for example, three months at a reduced price), cancelling before the promo period ends means you lose access to the discounted rate. If you might return to Rise later, note when your promo period expires so you can decide whether to cancel then or earlier.
Checklist for successful Rise cancellation
Use this checklist to ensure you cancel correctly and retain proof of your actions.
| Action | Completed | Notes |
|---|---|---|
| Identify which platform you subscribed on (Apple, Google, or Rise website) | Yes / No | Check your email receipts if unsure |
| Log in to your account on the correct platform | Yes / No | Use the same login email |
| Follow the cancellation steps for your platform | Yes / No | Apple, Google, or Rise support |
| Receive and save your cancellation confirmation | Yes / No | Screenshot or email receipt |
| Check your bank statement 7 days later to confirm no new charge | Yes / No | Contact bank if charge appears |
| File a complaint with the Commerce Commission if charges continue | Yes / No | Only if necessary |
When to contact the commerce commission
If Rise, Apple, or Google refuses to stop charging you after you cancel, or if the company ignores your cancellation request, the Commerce Commission protects your rights.
Filing a complaint
Contact the Commerce Commission online at beehive.govt.nz or by phone at 0800 943 600. Provide your name, the company name (Rise, Apple, or Google), your cancellation confirmation email, and screenshots of disputed charges. The Commission investigates and can force the company to refund you. Response times typically range from two to four weeks, but complaints are free and do not require a lawyer.
Why yafee recommends documenting everything
The Commerce Commission asks for evidence of your cancellation attempt and the company's response. Save every email, screenshot, and ticket number. This evidence is your strongest tool if you need to escalate beyond the company's support team. Yafee has helped thousands of consumers cancel subscriptions by ensuring they retain clear proof at every step.
Comparison: Rise vs other sleep apps in new zealand
If you are cancelling Rise because you want a different app, compare a few popular alternatives.
| App name | Price (NZD) | Key features | Trial |
|---|---|---|---|
| Rise | $9.99/month | Sleep debt tracking, AI coaching, wind-down reminders | 7 days |
| Sleep Cycle | $8.99/month | Sleep cycle tracking, smart alarm, snoring detection | 7 days |
| Calm | $12.99/month | Meditation, sleep stories, soundscapes, stretching | 7 days |
| Headspace | $11.99/month | Meditation, sleep soundscapes, focus programs | 14 days |
| Free apps (no cost) | Free | Basic sleep tracking and alarm only | N/A |
Summary: how to cancel Rise in new zealand
Cancelling Rise takes five minutes once you know which platform you used. If you subscribed through Apple App Store, cancel in Settings > Subscriptions > Rise. If you used Google Play, cancel in the Google Play Store app under Manage Subscriptions. If you subscribed on the Rise website, email support and request cancellation. You retain access until the end of your billing period but receive no refund for unused time unless the app is faulty or the company misled you.
New Zealand law protects you under the Consumer Guarantees Act and Fair Trading Act. If Rise refuses to cancel or continues charging after cancellation, contact the Commerce Commission at beehive.govt.nz or 0800 943 600. Always save your cancellation confirmation email and monitor your bank statement for 30 days to catch any delayed charges.
Yafee is built to make subscription cancellation simple and legally sound. Whether you are cancelling Rise, Apple subscriptions, Google services, or any other recurring charge, Yafee guides you through the exact steps your provider requires. Visit yafee.com today to explore how Yafee can help you manage and cancel all your subscriptions with confidence and clear legal backing.
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