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Frequently asked questions
Cancel Rise: The Right Way to Avoid Charges
How to cancel your Rise subscription and protect yourself from hidden charges
What is Rise and how it works in australia
Rise is a digital membership platform offering guided practices, coaching and daily wellness content through an app or web interface. When you subscribe to Rise in Australia, you pay in Australian dollars (AUD) for structured personal development content delivered on demand. The service operates on a subscription model with two primary pricing tiers: a monthly plan at A$19.99 and an annual plan at A$159.99. Both plans renew automatically at the end of each billing cycle unless you actively cancel. Understanding how Rise charges you before you cancel is essential, because the platform's automatic renewal system has generated multiple reports of unexpected charges and billing disputes. At Yafee, we have helped thousands of consumers navigate subscriptions like Rise, and we know exactly where cancellations go wrong.
How Rise charges you
Rise processes payments directly in Australian dollars and bills you on a recurring schedule. When you sign up, you authorize Rise to charge your payment method on the due date each month or year, depending on your plan. Your access to the platform continues until the end of your paid period, even if you request cancellation before that date expires. Rise's standard terms state that payments are non-refundable unless the Australian Consumer Law (ACL) requires a refund. This clause is the source of friction for many users who believe they should receive a pro-rata refund if they cancel mid-cycle.
Automatic renewal and what it means for you
Rise's automatic renewal policy is straightforward in theory but causes real problems in practice. When your billing period ends, Rise automatically charges your payment method again unless you have cancelled beforehand. Many users assume their trial subscription or initial purchase will simply expire, only to discover a new charge weeks later. The platform counts on you to actively manage your account and cancel before the renewal date. This is why checking your cancellation status after you request it is absolutely critical. Yafee recommends setting a phone reminder for seven days before your renewal date so you can cancel in advance if you have decided to quit.
Your consumer rights and what they mean for you
Under the Australian Consumer Law (ACL), which forms Part 3-2 of the Competition and Consumer Act 2010 (Cth), you possess explicit rights when you enter into a subscription agreement with Rise. These rights are not negotiable, and Rise cannot remove them by writing terms in their cancellation policy that contradict the law.
Your legal position
You have the right to cancel your Rise subscription at any time. The ACL does not require you to provide a reason, and Rise cannot enforce a minimum lock-in period beyond what you agreed to at purchase. If you cancel, your access will continue until the end of your paid billing cycle (for example, if you paid for a month, you retain access for the remainder of that month). You do not automatically receive a refund of the portion of your subscription you have not yet used, unless the ACL requires one. However, if Rise fails to deliver the service as described, fails to provide access, or engages in misleading or deceptive conduct about automatic renewal, you may be entitled to a refund under the ACL. If Rise refuses to cancel your subscription or process a refund you believe is owed, you can escalate to the Australian Consumer and Competition Commission (ACCC), which enforces the ACL. Yafee advises that documenting every cancellation request in writing (email or in-app) creates a clear record if you need to dispute charges later.
When the australian consumer law protects you
The ACL protects you in specific circumstances. If Rise charged you after you cancelled, that is a breach of the ACL and you are entitled to a refund of those charges. If Rise made false statements about automatic renewal at the point of sale or failed to disclose the renewal terms clearly, you can claim the service was supplied under misleading or deceptive conduct. If Rise's content is not as described, or if you cannot access the features you paid for, you have a right to recover the unearned portion of your subscription. Yafee recommends keeping screenshots of Rise's marketing claims and your account access logs as evidence if you need to escalate to the ACCC.
Rise subscription pricing and plans in australia
Rise offers two core subscription options in Australia, both charged in AUD and both subject to automatic renewal.
| Plan | Billing cycle | Price (AUD) | Best for |
|---|---|---|---|
| Monthly standard membership | Recurring monthly | A$19.99 per month | Testing the platform or short-term users |
| Annual standard membership | Recurring yearly | A$159.99 per year | Long-term committed users (saves A$79.88 per year) |
| Trial (if offered) | Limited initial period | Free or discounted | New users testing the service |
If you are paying monthly, you face 12 separate renewal opportunities each year where an unexpected charge could occur. Annual subscribers have fewer renewal windows but face larger single charges. Either way, Yafee recommends setting a phone reminder for seven days before your renewal date so you can cancel in advance.
Common reasons to cancel Rise and when to act
You have legitimate reasons to cancel Rise, and understanding them helps you move forward with confidence. Yafee is here to support you through this process without shame or second-guessing.
Reasons users cancel Rise
You might cancel Rise because the content no longer serves you, you have found a better alternative, your circumstances have changed, the service did not deliver on its promises, or you are facing unexpected charges. Some users report that Rise's automatic renewal charged them multiple times in quick succession, or that they were billed after requesting cancellation. Others discovered they could not access content they had paid for, or that the app crashed frequently. Still others simply decided the service was not worth the cost. None of these reasons require justification, and Yafee advises that you act as soon as you decide to cancel, rather than waiting until your next renewal date.
When to cancel Rise
Cancel Rise immediately if you have been charged after requesting cancellation, if you cannot access the service you paid for, or if you have discovered a fraudulent charge on your account. Cancel Rise within 14 days of signing up if you used a trial offer and discovered the service is not for you (the ACL permits a cooling-off period in certain circumstances). Cancel Rise at any time before your next renewal date if you have decided the subscription no longer offers value. Do not wait until after the renewal date to cancel, because Rise will charge you again, and you will then need to pursue a refund.
How to cancel your Rise subscription step by step
The process of cancelling Rise depends on how you signed up and which platform you used. Follow these steps in order to ensure your cancellation is processed and recorded.
Cancel through the Rise app
- Open the Rise app on your smartphone or tablet.
- Tap the menu icon (three horizontal lines) or your account icon, typically located in the bottom right or top left corner.
- Select "Account", "Settings", or "Profile" (the exact label varies by app version).
- Look for "Subscription", "Billing", "Membership", or "Plans".
- Tap "Cancel subscription" or "Manage subscription".
- Follow the prompts. Rise may ask you why you are cancelling (optional feedback) and may offer a discount to keep you subscribed. Decline any offers unless you genuinely want to stay.
- Confirm your cancellation. You should receive an on-screen confirmation message stating your subscription will end on [specific date].
- Take a screenshot of this confirmation as proof of cancellation.
- Close the app.
Cancel through the Rise website
- Go to the Rise website and log in using your email address and password.
- Click your account icon or profile name, typically in the top right corner.
- Select "Account settings" or "Subscription settings".
- Locate the "Billing" or "Membership" section.
- Click "Cancel subscription" or "Manage my subscription".
- Confirm the cancellation on the next screen. Rise may present alternative offers (pause subscription, discount, downgrade to monthly). Select "Cancel subscription" to proceed.
- Wait for the final confirmation page. It should state the date your subscription ends.
- Screenshot this confirmation page for your records.
- Log out of your Rise account.
Cancel via email or support request
- If you cannot locate the cancellation option in the app or on the website, open your email client.
- Compose an email to Rise's support address (typically [email protected] or [email protected]; check the Rise website for the current address).
- Use the subject line: "Cancellation request for [your email address] - Rise subscription".
- In the body, write: "I wish to cancel my Rise subscription effective immediately. My account email is [your email]. Please confirm this cancellation in writing with the end date of my subscription." Sign with your full name.
- Send this email from the address registered to your Rise account.
- Save a copy of the sent email for your records.
- Wait for a response from Rise. This typically arrives within 48 hours. If you do not receive a response within 5 business days, send a follow-up email.
Cancel at the payment provider level (emergency method)
If Rise does not cancel your subscription after you have submitted multiple cancellation requests, you can instruct your bank or payment provider to block further charges from Rise. This is a last resort and should only be used if Rise refuses to cancel or continues to charge you after cancellation.
- Log in to your bank's app or online banking portal.
- Find the section for "Recurring payments", "Subscriptions", "Standing orders", or "Direct debits" (label varies by bank).
- Locate the Rise subscription payment.
- Select "Cancel", "Stop", or "Revoke". Your bank will cease authorizing further payments to Rise.
- Document the date and time you cancelled the payment at bank level.
- Monitor your account over the next 30 days to confirm Rise does not attempt to charge you again.
- If Rise attempts to charge you after this, contact your bank and report the unauthorized transaction.
What happens after you cancel Rise
Cancellation does not end immediately. Your access and your legal obligations require clarity.
Your access after cancellation
After you cancel Rise, you retain access to the platform until the end of your current billing cycle. If you paid for a monthly subscription on 15 January and cancelled on 20 January, you can still use Rise until 15 February. If you paid for an annual subscription on 1 March 2024 and cancelled on 1 April 2024, you can still use Rise until 1 March 2025. This is why Yafee recommends checking the exact end date on your cancellation confirmation. You will not be able to resume your subscription after the end date unless you sign up again and pay the full price.
Verify your cancellation
Do not assume your cancellation worked. Rise's cancellation system sometimes fails, leaving your subscription active. Follow these verification steps.
- Wait 24 hours after your cancellation request.
- Log back into your Rise account.
- Check your subscription status. It should display "Cancelled", "Inactive", or "Ending on [date]".
- If your status shows "Active" or "Renews on [date]", your cancellation did not process. Repeat the cancellation steps immediately.
- Check your email for a cancellation confirmation. If you do not see one, it may not have been sent. Send another cancellation request via the methods above.
- Monitor your bank account or credit card. If you see a new charge from Rise after your stated cancellation end date, note the date and amount, and prepare to dispute it.
Check for unexpected charges
Review your bank statements for the next 60 days after your cancellation end date. If Rise charges you again, this is a breach of the ACL. Yafee advises that you gather evidence: screenshots of your cancellation confirmation, bank statements showing the unwanted charge, and any email correspondence. You are entitled to request a refund from Rise immediately.
Refunds and how to request them
You may be entitled to a refund in specific circumstances, and you should understand your position before you request one.
When Rise must refund you
Rise must refund you if you cancel within the cooling-off period (14 days in some circumstances under the ACL). Rise must refund you if it charged you after you cancelled. Rise must refund you if the service was not supplied as described, was not accessible, or was faulty. Rise must refund you if it failed to disclose automatic renewal clearly before you paid, or if it failed to provide a simple cancellation mechanism. Rise is not required to refund you for the unused portion of your subscription if you cancel mid-cycle, unless one of the above circumstances applies.
How to request a refund
- Compose an email to Rise support, with your bank statement showing the charge you want refunded attached as a PDF.
- Use the subject line: "Refund request for [your email address] - Rise subscription".
- Explain why you believe you are entitled to a refund (for example: "I cancelled on [date] but was charged again on [date]", or "I could not access the service I paid for").
- State the amount you want refunded and the date of the charge.
- Request a response within 5 business days.
- Send this email from the address on your Rise account.
- Save the sent email for your records.
- If Rise refuses to refund you, escalate to the ACCC (see below).
Escalate to the ACCC if Rise refuses
If Rise does not respond to your refund request within 5 business days, or if it refuses to refund you when you believe the ACL entitles you to one, you can lodge a complaint with the Australian Consumer and Competition Commission (ACCC). The ACCC investigates breaches of the ACL and can pursue enforcement action on behalf of consumers. Visit www.accc.gov.au and use the online complaint form. Provide your cancellation confirmation, bank statements, and a summary of your dispute. The ACCC will contact Rise on your behalf and attempt to resolve the matter. You do not need a lawyer to lodge a complaint with the ACCC.
Common mistakes to avoid when cancelling Rise
Cancellation is straightforward once you know the pitfalls. You are not alone if you have made these errors, and Yafee helps you avoid them on your next cancellation.
Mistake 1: thinking your trial will auto-expire
If you signed up for a free trial of Rise, your trial will not simply end when the trial period finishes. Rise will automatically convert your account to a paid subscription and charge you. You must cancel the subscription before the trial ends, not after. Check your original signup email to find the exact trial end date, then cancel at least one day before.
Mistake 2: assuming you cancelled because you requested it
Requesting cancellation and confirming cancellation are not the same. Many users believe they have cancelled because they clicked "Cancel subscription" on the app, but they did not see a final confirmation page or email. Always wait for and screenshot the final confirmation message. Yafee recommends logging back in 24 hours later to verify your subscription status shows as cancelled.
Mistake 3: ignoring the automatic renewal reminder
If you do not want to cancel right now but know you will not use Rise long-term, set a phone reminder for one week before your next renewal date. Do not rely on Rise to send you a reminder; many subscription platforms deliberately send weak notifications so users forget to cancel. You control this process, not Rise.
Mistake 4: not checking your bank statement after cancellation
Some users cancel, assume the problem is solved, and then do not check whether Rise charged them again at the next renewal date. You must review your bank statement for at least 60 days after your subscription end date. If you see a charge, report it to your bank immediately and escalate to the ACCC if needed.
Mistake 5: not documenting your cancellation request
If you cancel via the app or website without receiving a written confirmation (email, PDF, or screenshot), you have no proof of your cancellation if Rise disputes it later. Always screenshot your final confirmation screen. If you cancel via email, send your request from an address you own and save the sent email. Yafee advises that documentation is your strongest defence against unwanted charges.
Checklist for cancelling Rise
| Step | Action | Deadline |
|---|---|---|
| 1. Decide to cancel | Confirm you want to end your Rise subscription | Immediate |
| 2. Locate cancellation option | Open the Rise app or website and find the subscription settings (see "How to cancel" section above) | Same day |
| 3. Submit cancellation | Click "Cancel subscription" and confirm. Or send a cancellation email to Rise support | Same day |
| 4. Screenshot confirmation | Take a screenshot of the cancellation confirmation message, which should show your subscription end date | Immediately after cancellation |
| 5. Verify cancellation 24 hours later | Log back into Rise and check that your subscription status shows as "Cancelled" or "Inactive" | Within 24 hours |
| 6. Monitor your bank account | Check for any charges from Rise after your subscription end date. If you see one, report it as unauthorized | For 60 days after end date |
Final steps and summary
Cancelling Rise is a straightforward process once you understand your rights under the Australian Consumer Law and follow the correct steps. You retain access to the platform until the end of your paid billing cycle. You are protected from charges after you cancel. If Rise breaches these terms, you have legal recourse through the ACCC. Yafee has helped thousands of consumers cancel subscriptions like Rise, verify their cancellations, and recover refunds when companies refused to comply. Whether you are cancelling due to cost, lack of use, or because Rise failed to deliver, you are entitled to end your subscription at any time without penalty. Document every step, verify your cancellation within 24 hours, and monitor your bank account for 60 days. If you face any resistance from Rise or see unauthorized charges, escalate to the ACCC immediately. Your subscription is your choice, and you have the legal right to end it. Visit Yafee for additional support navigating digital subscriptions and protecting yourself from hidden charges.
Contact information for Rise support
Before escalating to the ACCC, attempt to resolve your cancellation or refund issue directly with Rise. Check the Rise website's "Contact" or "Help" page for the current support email address and phone number. Email is the preferred method because it creates a written record. If you cannot find contact details on the website, search your original signup email from Rise, which typically includes a support link.