How to cancel RiseGuide in new zealand: your complete legal guide and step-by-step process

What RiseGuide is and why you might cancel

RiseGuide is a subscription-based coaching and personal development platform operated by Celeb Innovations Limited, a company registered in Cyprus. The service delivers premium content, daily guidance, and personalised coaching materials through its website and mobile application to help you work towards self-improvement goals.

You subscribe on a weekly, monthly, or annual basis to access premium coaching materials and tools. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date arrives. If RiseGuide no longer meets your needs, your budget has changed, or you've achieved your development goals, you have the right to cancel and stop future charges.

At Yafee, we specialise in helping consumers like you understand their subscription rights and navigate cancellation processes with confidence. This guide walks you through every cancellation method available to New Zealand subscribers, the legal framework protecting your interests, and the practical steps you need to take to avoid unexpected charges.

Common reasons to cancel RiseGuide

You might decide to cancel because the coaching approach doesn't match your learning style, the monthly or annual cost no longer suits your budget, you've completed your personal development objectives, or you've found a more affordable alternative. Whatever your reason, you deserve straightforward information and a transparent cancellation process.

What happens to your access when you cancel

When you cancel RiseGuide, you stop future automatic renewals immediately. However, you retain full access to all premium features until the end of your current billing period. This means if you cancel on the 15th of a month and your renewal date is the 30th, you can continue using the service until the 30th without additional charges. Your account then closes on that date, and no further payments are taken.

Your consumer rights under new zealand law

Your cancellation rights are protected by New Zealand's Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which give you specific protections when you purchase subscription services.

What the consumer guarantees act means for your subscription

Under the Consumer Guarantees Act 1993, the supplier (in this case, Celeb Innovations Limited operating RiseGuide) must provide services with due care and skill, and the service must be fit for its intended purpose. If RiseGuide fails to deliver the coaching content, guidance, or features promised when you purchased your subscription, you have grounds to seek a remedy. This can include cancellation with a refund for the portion of your subscription you could not use.

Furthermore, the Act requires that RiseGuide cancels your subscription promptly when you request cancellation. Any delays or refusals to process your cancellation request are breaches of your consumer rights. The Commerce Commission, New Zealand's consumer protection regulator, enforces these rights on your behalf.

Your right to a cooling-off period

If you purchased your RiseGuide subscription directly through their website (not via Apple App Store or Google Play Store), you may have a cooling-off right. Under the Consumer Contracts Regulations, you typically have 14 calendar days from the date of purchase to cancel and receive a full refund, provided you have not substantially used the service. This is often called a "money-back guarantee" period.

However, if you purchased through Apple App Store or Google Play Store, Apple and Google's own refund policies apply instead of this cooling-off period, though Apple offers a 14-day refund window for app subscriptions purchased through their platform.

Your legal position on refunds

You are entitled to a refund if you cancel within your cooling-off period and have not substantially used the service. If you cancel after that period, you are generally not entitled to a refund for the unused portion of your current billing cycle, unless the service has failed to meet the Consumer Guarantees Act standard. If RiseGuide refuses to process your cancellation or fails to honour your request, you can lodge a complaint with the Commerce Commission or pursue a dispute through the Disputes Tribunal.

Cancellation methods for RiseGuide subscribers

Your ability to cancel depends on how you originally subscribed to RiseGuide, as different platforms have different cancellation processes and refund policies.

How to cancel RiseGuide on the mobile app

If you subscribed directly through the RiseGuide app on your phone or tablet, follow these steps to cancel within the app itself.

1. Open the RiseGuide app on your mobile device.
   • Locate the app icon on your home screen or app drawer.
2. Navigate to your Profile section.
   • This is typically found at the bottom right of the screen or in the main menu.
3. Tap Settings or Preferences.
   • Look for a gear icon or "Settings" label.
4. Select Manage Subscription or Subscriptions.
   • This section shows your active subscription and renewal details.
5. Choose Cancel Subscription.
   • You may be prompted to confirm your reason for cancellation.
6. Confirm your cancellation when the app prompts you.
   • Take a screenshot of the confirmation screen for your records.

Once you confirm cancellation, your future automatic renewals stop immediately. You retain access to all premium features until your current billing period ends. Note your access end date so you know exactly when your subscription expires.

How to cancel via google play store on android

If you subscribed to RiseGuide through the Google Play Store on an Android device, you cancel through your Google account settings, not the app itself.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the Play Store icon on your home screen.
2. Tap your profile icon in the top right corner.
   • This opens your Google account menu.
3. Select Subscriptions or Manage Subscriptions.
   • This displays all active subscriptions linked to your Google account.
4. Find and tap RiseGuide in the subscriptions list.
   • Scroll if you have multiple active subscriptions.
5. Select Cancel Subscription.
   • Google may ask you to provide feedback on why you are cancelling.
6. Follow the on-screen prompts to confirm your cancellation.
   • Save a confirmation screenshot for your records.

Google Play processes cancellations at the end of your current billing cycle. If you cancel mid-cycle, you will not receive a refund for unused time unless you contact Google Play support within your refund window, typically 48 hours after the charge. Yafee recommends documenting your cancellation date and your next billing date for clarity.

How to cancel via apple app store on iOS

If you subscribed through the Apple App Store on your iPhone or iPad, you manage cancellation through your Apple account settings rather than the RiseGuide app.

1. Open the Settings app on your iOS device.
   • Find the grey gear icon on your home screen.
2. Tap your name or Apple ID at the top of the screen.
   • This opens your Apple account menu.
3. Select Subscriptions.
   • This shows all your active subscriptions.
4. Locate RiseGuide in your active subscriptions list.
   • Scroll through the list to find it.
5. Tap RiseGuide to open its subscription details.
   • You see your renewal date and next billing amount here.
6. Select Cancel Subscription.
   • Apple prompts you to confirm.
7. Confirm by selecting Confirm Cancellation.
   • Take a screenshot of the final confirmation screen.

Apple typically processes cancellations immediately, and your access continues until the end of your current billing period. If you cancel within 14 days of purchasing your RiseGuide subscription through Apple, you may qualify for a full refund under Apple's refund policy. Contact Apple Support directly if you believe you are entitled to a refund.

How to cancel via direct email to RiseGuide

If you subscribed directly through RiseGuide's website and paid by credit card, debit card, or bank transfer, you must cancel by emailing RiseGuide's support team. This is the most important contact method for web-purchased subscriptions.

1. Compose a new email to [email protected].
   • Use a subject line such as "Subscription Cancellation Request" for clarity.
2. Include the following information in your email body:
   • Your full name as it appears on your account.
   • The email address associated with your RiseGuide account.
   • Your account ID or customer reference number if available.
   • Your current billing cycle end date.
   • A clear statement: "I request immediate cancellation of my RiseGuide subscription effective today."
3. Send the email from the same email address used to create your RiseGuide account.
   • This ensures RiseGuide can verify you are the account holder.
4. Wait for a confirmation email from RiseGuide.
   • RiseGuide should respond within 5 business days.
5. Save all email correspondence for your records.
   • Keep screenshots or printed copies of your cancellation request and RiseGuide's confirmation.

RiseGuide operates from Cyprus and has no New Zealand postal address. Email is your primary contact method. If you do not receive a cancellation confirmation within 5 business days, send a follow-up email or contact Yafee for guidance on escalating your complaint to the Commerce Commission.

Refund eligibility and timelines

Your refund entitlement depends on when you cancel, how you paid, and which cancellation method you used.

Refunds for web-purchased subscriptions

If you paid RiseGuide directly through their website, you are eligible for a full refund if you cancel within 14 days of your original purchase date and have not substantially used the service. After this cooling-off period, you are not entitled to a refund for the unused portion of your current billing cycle under normal circumstances. However, if the service fails to meet Consumer Guarantees Act standards, you can request a refund or credit.

Refunds for apple app store purchases

Apple allows you to request a refund within 14 days of a subscription purchase. If you cancel within this window and request a refund, Apple processes it within 5 to 10 business days. After 14 days, you can still cancel (which stops future charges), but you cannot claim a refund unless Apple determines the service was faulty or misleading.

Refunds for google play store purchases

Google Play allows refunds within 48 hours of a subscription charge. If you request a refund within this window, Google reverses the charge within 3 to 5 business days. After 48 hours, you can still cancel the subscription (stopping future renewals), but you forfeit the refund for the current cycle unless you dispute the charge with your bank.

What to do if RiseGuide refuses to refund you

If you are eligible for a refund and RiseGuide refuses to process it, you have the right to escalate your complaint. Contact the Commerce Commission through their online complaint portal at www.comcom.govt.nz or call 0800 943 600. You can also file a dispute with the Disputes Tribunal if the amount is less than NZD $15,000, which allows you to claim your refund without legal representation.

Pricing and billing information for RiseGuide

Understanding RiseGuide's pricing structure helps you calculate your refund entitlement and plan your cancellation timing strategically.

Prices and plan availability may change without notice. Log into your RiseGuide account or check your last billing email to confirm your current plan and next renewal date. If you are on an annual plan and pay $299 upfront, cancelling early means you forfeit the unused months unless you cancel within 14 days of purchase or the service fails to meet Consumer Guarantees Act standards.

What happens after you cancel RiseGuide

Cancellation is not instant; your subscription winds down at the end of your current billing cycle, and you should monitor your account and bank statements to confirm no further charges occur.

Access and feature availability post-cancellation

After you cancel, you retain full access to all premium features, coaching materials, and daily guidance until midnight on the last day of your current billing cycle. On the day after your cycle ends, your account closes, and you can no longer log in. If you need to download or save any coaching materials, certificates, or progress records, do so before your access ends.

Confirming your cancellation and monitoring charges

After cancelling, Yafee recommends taking these verification steps. First, log into your RiseGuide account and check your subscription status; it should show "Cancelled" or "Expires on [date]" rather than "Active" or "Renews on [date]". Second, check your email for a cancellation confirmation from RiseGuide; if you do not receive one within 5 business days, send a follow-up to [email protected] requesting written confirmation. Third, monitor your bank or credit card statements for 30 days after your cancellation date to ensure no further charges appear. If a charge occurs after your cancellation date, contact your bank immediately to dispute it as an unauthorised transaction.

Reactivating your subscription

If you change your mind after cancelling, you can resubscribe to RiseGuide at any time. However, you will be charged at the current subscription rate, which may differ from your original rate. Promotional discounts do not carry over to new subscriptions.

Common mistakes to avoid when cancelling RiseGuide

Most cancellations succeed on the first attempt when you follow the correct process for your subscription method and keep documentation of every step.

Cancelling in the app when you subscribed via apple or google

Your first mistake is cancelling only through the RiseGuide app if you subscribed through Apple App Store or Google Play Store. The app cancellation may not process your platform cancellation, leaving your subscription active and charges continuing. Always cancel through Apple Settings, Google Play Store, or directly contact Apple or Google support to ensure the subscription is terminated at the platform level.

Not checking your renewal date before cancelling

If you cancel fewer than 24 hours before your next renewal date (for web-purchased subscriptions), RiseGuide may still charge you for the next cycle. Check your billing email or account dashboard to confirm your exact renewal date, then cancel at least 24 hours in advance to avoid the next charge.

Assuming silence means successful cancellation

If you cancel by email to [email protected] and receive no response within 5 business days, do not assume your cancellation succeeded. Contact RiseGuide again and ask for written confirmation. If you then see a charge on your statement, you will have documentation of your cancellation attempt, which strengthens your refund claim with your bank or the Commerce Commission.

Not documenting your cancellation

Save screenshots of every cancellation confirmation, email, or notification. If a dispute arises and RiseGuide claims you never cancelled, your screenshots prove otherwise. Yafee has helped thousands of consumers win refund disputes simply by providing clear documentation of their cancellation request and the platform's response.

Your post-cancellation checklist

After you initiate cancellation, use this checklist to ensure no unexpected charges occur.

How RiseGuide compares to similar services in new zealand

If you are considering alternatives to RiseGuide, understand how its pricing, cancellation terms, and consumer protections stack up against competitors.

RiseGuide's pricing is mid-range for personal development platforms, and its cancellation flexibility (email, app, and platform options) gives you multiple routes to exit. However, because RiseGuide is operated by a Cyprus-registered company, enforcement of your Consumer Guarantees Act rights may require escalation to the Commerce Commission or international dispute resolution.

Contact information and escalation routes

If RiseGuide refuses to cancel your subscription, process your refund, or respond to your cancellation request, escalate your complaint through the formal channels below.

RiseGuide direct contact

Email: [email protected]

Operator: Celeb Innovations Limited, Cyprus (no New Zealand postal address)

Response time: RiseGuide aims to respond within 5 business days. If you receive no response, send a follow-up email and mark it "Urgent: Cancellation Request."

Escalation to commerce commission new zealand

If RiseGuide ignores your cancellation or refund request, lodge a formal complaint with the Commerce Commission, New Zealand's consumer protection regulator. The Commission enforces the Consumer Guarantees Act 1993 and Fair Trading Act 1986 and has the authority to compel RiseGuide to honour your cancellation and refund your money.

Contact details: Commerce Commission, Level 15, 99 The Terrace, Wellington 6011, or visit www.comcom.govt.nz. You can lodge a complaint online or call 0800 943 600. There is no cost to file a complaint.

Disputes tribunal

If your refund claim is for NZD $15,000 or less, you can file a dispute with the Disputes Tribunal without hiring a lawyer. The Tribunal hears disputes between consumers and businesses and can order refunds or damages. You can apply online at www.disputestribunal.govt.nz or contact your local Tribunal office.

Chargeback or bank dispute

If RiseGuide continues charging you after you cancel, contact your bank or credit card provider and dispute the charge as unauthorised. Provide your bank with copies of your cancellation request and RiseGuide's confirmation (if available). Your bank can reverse the charge and conduct an investigation. This is often the fastest way to recover money if RiseGuide refuses to refund you voluntarily.

Final steps: cancel with confidence using yafee

Cancelling RiseGuide is straightforward when you use the correct method for your subscription type and keep clear records of every step. Whether you subscribed through the RiseGuide app, Apple App Store, Google Play Store, or directly through their website, you now have a proven process to follow and understand your legal rights as a New Zealand consumer.

Yafee has helped thousands of consumers cancel subscriptions, recover refunds, and avoid unexpected charges by breaking down complex terms and legal frameworks into actionable steps. Your Consumer Guarantees Act rights protect you, and if RiseGuide fails to honour your cancellation or refuses a refund you are entitled to, the Commerce Commission stands behind you.

Take action today: choose your cancellation method from the steps above, save your confirmation screenshots, and monitor your account for the next 30 days. If any unauthorised charges appear, escalate to your bank and the Commerce Commission immediately. Yafee is here to guide you through every stage of the process and connect you with the right consumer protection authority if you need support.