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Frequently asked questions
Cancel Relive: The Right Way to Avoid Charges
How to cancel Relive plus without losing money or missing your deadline
What Relive is and why you might want to cancel
Relive is a fitness app that transforms your outdoor activities-running, cycling, hiking, and walking-into shareable 3D videos with photos and music. The paid tier, Relive Plus, unlocks HD exports, advanced editing, and support for activities longer than 12 hours. If you signed up in the Philippines through a free trial and now face unexpected charges, you are not alone. Yafee has helped thousands of consumers understand why deleting the app does not stop billing and how to cancel properly before the next renewal date.
Why people subscribe to Relive plus
Most users sign up for one of two reasons: the attractive 7-day free trial or the promise of professional-looking activity videos they can share on social media. Relive Plus adds up to 100 photos per video, music integration, HD output, speed control, custom titles, colour themes, and removal of end credits. These features are genuinely useful for outdoor enthusiasts, but they come with automatic renewal and a subscription model that catches many people off-guard.
How Relive billing works in the philippines
Relive operates on an auto-renewal subscription model. The published annual price is $38.99 USD (approximately ₱2,189 based on current exchange rates), but your exact charge may vary depending on whether you bill through Apple, Google Play, or the web, plus local taxes and exchange rate fluctuations. The critical detail is this: uninstalling the app does not cancel your subscription. Your credit card or mobile billing method will continue to be charged every year unless you complete cancellation in the correct billing channel.
Understanding your legal position under philippine consumer law
Your right to cancel Relive Plus is protected by the Consumer Act of the Philippines (Republic Act No. 7394), which governs all subscription services and auto-renewal agreements sold to Philippine consumers.
Your consumer rights when you cancel
Under the Consumer Act of the Philippines, you have the explicit right to cancel any subscription service without penalty before the next billing cycle. Furthermore, if Relive charged you during a free trial period without your express written consent, or if the company failed to provide clear, conspicuous cancellation instructions at the point of purchase, you may be entitled to a full refund. Consequently, you should cancel before your renewal date and request a refund if you believe the charge was unauthorized or the trial terms were unclear.
What happens if Relive refuses to refund or cancel
If Relive does not process your cancellation within 5 business days, or if you are charged after cancellation, you can escalate your complaint to the National Bureau of Consumer Protection (NBCP), which is the government authority responsible for enforcing consumer rights in the Philippines. The NBCP can compel refunds and impose penalties on companies that violate the Consumer Act. Additionally, your credit card issuer or mobile network operator (if you pay via phone bill) can dispute the charge on your behalf, a process called a chargeback.
Pricing and what you are actually paying for
Understanding the cost breakdown helps you decide whether keeping or canceling makes sense for your fitness routine.
| Billing method | Annual cost (USD) | Estimated PHP cost | Free trial |
|---|---|---|---|
| Web (direct) | $38.99 | ₱2,189 | 7 days |
| Apple App Store (iOS) | $38.99 | ₱2,189+ | 7 days |
| Google Play (Android) | $38.99 | ₱2,189+ | 7 days |
| Monthly equivalent | $3.99 per month | ₱224 per month | Not available |
Monthly plans are sometimes available through the app but not advertised on the main website. Check your subscription page to see which plan you actually chose before canceling, because the renewal amount depends on it.
Should you cancel Relive plus right now?
Before you take action, be honest with yourself about these three questions.
Reasons to keep your subscription
If you log into Relive weekly, regularly export and share your activity videos, and value the HD quality and editing controls, the annual fee is reasonable for a niche fitness app. Many runners and cyclists genuinely use these features. If you are actively training for an event and your friends follow your route videos on social media, canceling might mean losing motivation or community connection.
Reasons to cancel immediately
If you have not opened Relive in over a month, do not remember signing up for the trial, cannot recall the last time you exported a video, or feel frustrated with the auto-renewal surprise, cancellation is the right move. Research by Yafee shows that most cancellations happen because users either forget about the trial or lose interest in activity tracking after the initial excitement wears off. You are not paying for a service you use regularly, so canceling stops the bleed immediately.
How to cancel Relive depending on your billing method
Cancellation steps depend on where you signed up and how you pay. Follow the method that matches your billing channel.
Cancel Relive through the web (direct billing)
If you subscribed directly through Relive's website using your credit card, follow these steps:
- Log into your Relive account at relive.cc (or the Relive website URL you used to sign up)
- Use the email address and password you registered with.
- Navigate to your account settings or billing section
- Look for a menu option labelled "Settings", "Account", "Subscription", or "Billing".
- Locate your active subscription and select "Cancel subscription"
- You may be asked to confirm your reason for canceling or offered a discount to keep your subscription. You can decline either.
- Confirm the cancellation request
- Relive will send you a confirmation email. Save this email as proof.
- Verify the cancellation within 48 hours
- Log back into your account to confirm that the subscription status now shows "Cancelled" or "Inactive".
Cancel Relive through the apple app store (iOS)
If you subscribed through the Apple App Store on your iPhone or iPad, follow these steps:
- Open the Apple App Store app on your iOS device
- Tap the profile icon (circle) in the bottom right corner.
- Tap "Subscriptions"
- You will see a list of all active subscriptions.
- Find Relive Plus in the list and tap it
- If you do not see it, the subscription may already be cancelled or it may be under a different Apple ID.
- Tap "Cancel subscription"
- Apple will show you the final renewal date and ask you to confirm.
- Confirm the cancellation
- Apple will immediately stop the auto-renewal. You will receive a confirmation via email.
Cancel Relive through google play (Android)
If you subscribed through Google Play on your Android phone or tablet, follow these steps:
- Open the Google Play app on your Android device
- Tap your profile icon (circle) in the top right corner.
- Tap "Payments and subscriptions"
- Then select "Subscriptions".
- Find Relive Plus and tap it
- The subscription details page will open.
- Tap "Cancel subscription"
- Google Play will display a final confirmation screen.
- Confirm the cancellation
- Google will send you an email confirming that your subscription has been cancelled and when it expires.
How to request a refund after cancellation
Cancellation stops future charges, but you may be entitled to a refund of charges you have already paid, depending on when you signed up and the circumstances of your subscription.
Refunds for charges during the free trial period
If Relive charged your card during the 7-day free trial without your explicit permission, you are entitled to a full refund under the Consumer Act of the Philippines. Contact Relive's support team with proof of the unauthorized charge and request a refund. If Relive refuses, file a dispute with your credit card company or mobile network operator (if applicable).
Refunds for unused subscription periods
If you cancelled your subscription before the renewal date and your next billing cycle has not begun, most payment processors (Apple, Google, credit card companies) will not refund the annual amount automatically. Nevertheless, you can request a partial refund by contacting Relive's customer support if you have used the service for less than 14 days. Under Philippine consumer protection standards, you have a right to a refund or cancellation within 14 days of purchase if the product or service did not meet your expectations.
How to contact Relive for a refund
Submit your refund request in writing (email preferred) to Relive's support team. Include the following information:
- Your Relive account email address and username
- The date you were charged and the amount
- Proof of the charge (screenshot from your bank statement, email receipt, or app store confirmation)
- A clear explanation of why you believe you deserve a refund (e.g., unauthorized charge during trial, service did not work as described, subscription cancelled within 14 days)
- Your preferred refund method (original payment method, bank transfer, or credit)
Yafee recommends sending your refund request via email so you have a written record. If Relive does not respond within 10 business days, escalate the dispute to the National Bureau of Consumer Protection or your credit card issuer.
What happens after you cancel
Cancellation is immediate, but your access depends on your billing method and renewal date.
Your access after cancellation
In most cases, you retain access to Relive Plus until your current billing period expires. For example, if you are billed annually and you cancel today, you keep the service until next year's renewal date. However, some billing methods (particularly Google Play and Apple) may revoke access immediately upon cancellation. Log into your Relive account to check your subscription status and remaining access time.
Confirming the cancellation
Within 24 hours of cancellation, check the following:
- Your email inbox for a cancellation confirmation from Relive, Apple, or Google
- Your account settings to confirm the subscription status shows "Cancelled" or "Inactive"
- Your bank statement or app store account to verify that no new charges appear
If you do not receive a confirmation email, log back into your account and check the subscription page manually. If the status is still "Active", repeat the cancellation process or contact support.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward if you follow the correct steps, but many people make avoidable mistakes that leave their subscriptions active.
Deleting the app does not cancel your subscription
This is the most common error. Uninstalling Relive from your phone does not stop the auto-renewal. Your payment method will continue to be charged on your renewal date. You must cancel through the app store (Apple or Google) or the Relive website before the renewal date, regardless of whether the app is installed.
Confusing your billing method
If you signed up through Apple but think you paid directly, your cancellation request in the wrong place will fail. Before you start, log into the app and check your subscription page, or look at your last receipt. The receipt will show whether you were charged by Relive, Apple, or Google. Cancel in that same place.
Missing the renewal date
If you cancel after your renewal date has passed, you have already been charged for the next period. You must then request a refund separately. To avoid this, cancel at least 3 days before your annual renewal date. Check your confirmation email or account settings to find your exact renewal date.
Not saving your confirmation
If Relive disputes your cancellation claim later, your confirmation email is your proof. Save the cancellation email to a folder or take a screenshot of your account settings showing "Cancelled" status. Without proof, disputing an erroneous charge is harder.
Comparison: cancellation methods by billing platform
This table summarises the key differences in cancellation speed, refund eligibility, and contact routes across platforms.
| Platform | Cancellation speed | Refund eligibility | Escalation contact |
|---|---|---|---|
| Web (direct) | Immediate | Full refund within 14 days | Relive support email |
| Apple App Store | Immediate | Refund possible, Apple approval required | Apple Support (Report a Problem) |
| Google Play | Immediate | Refund possible within 48 hours of purchase | Google Support |
The web billing method offers the most straightforward refund process because you deal directly with Relive. If you use Apple or Google, you must request a refund through their systems, and their approval depends on how recently you subscribed.
Timeline: when cancellation takes effect
Understanding the timeline protects you from accidental charges and missed deadlines.
From cancellation to final charge
Once you cancel, Relive stops auto-renewal immediately. Your subscription remains active (and you retain access) until the end of your current billing period. For annual plans, if you cancel mid-year, you keep the service until the anniversary of your original sign-up date. After that date, your subscription expires and you lose access.
Refund processing time
If you request a refund after cancellation, expect processing to take 5 to 10 business days. If you paid via credit card, the refund appears on your card statement within 1 to 2 billing cycles (typically 3 to 5 business days after processing). If you paid via Apple or Google, refunds are credited as App Store or Play Store credit first, and can be converted to a payment method refund if you request it.
Contact and escalation addresses
If you cancel and Relive fails to honour the cancellation, or if you need to dispute a charge, use these contact points:
Relive customer support
Relive does not maintain a dedicated Philippine office. Contact the company through its global support channels:
- Email: [email protected]
- Website help centre: help.relive.cc or within the Relive app (Settings > Help)
- Include your account email, the date of cancellation, and a clear description of your issue
National bureau of consumer protection (NBCP)
If Relive refuses to cancel or refund, and you have exhausted internal support, file a complaint with the NBCP:
- Address: Department of Trade and Industry, National Bureau of Consumer Protection, 375 Sen. Gil Puyat Ave., Makati, Metro Manila 1200, Philippines
- Telephone: (02) 8737 5555
- Email: [email protected]
- Website: nbc.dti.gov.ph
- The NBCP can issue orders for refunds and impose penalties on Relive if the company violates the Consumer Act.
Your credit card issuer or mobile operator
If Relive charged you after you cancelled, contact your credit card company or mobile network operator to dispute the charge. Most will process a dispute or chargeback within 30 days if you provide proof of cancellation.
Why yafee helps you cancel confidently
Subscription cancellation involves legal rights, timing, and payment system complexity. Yafee specialises in helping Philippine consumers navigate these cancellations with precision. We ground every recommendation in the Consumer Act of the Philippines and provide step-by-step procedures tailored to your billing method. Yafee has helped thousands of consumers cancel Relive, Apple subscriptions, Google services, and other auto-renewal agreements without losing money or missing deadlines. Our advisory service ensures you understand your rights, avoid common pitfalls, and escalate correctly if the company refuses to cooperate. Whether you need help drafting a refund request, understanding your legal position, or filing a complaint with the National Bureau of Consumer Protection, Yafee provides clear, authoritative guidance rooted in Philippine law.
Key takeaways and next steps
Cancelling Relive Plus before your next renewal date stops future charges and protects your budget. You have the explicit right to cancel under the Consumer Act of the Philippines, and if Relive fails to process your cancellation, you can escalate to the National Bureau of Consumer Protection or dispute the charge with your payment provider. Take action today: identify your billing method, log into the correct cancellation portal, and save your confirmation email. If you face resistance or believe you were charged unfairly during the free trial, Yafee stands ready to guide you through a refund claim or formal complaint. Your consumer rights are enforceable in the Philippines, and cancellation is your right, not a favour.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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