Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Fasteasy, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Fasteasy in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Fasteasy
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Fasteasy subscription with zero hassle
1
Fill in the form
Give us your details and those of your Fasteasy subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Fasteasy. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Fasteasy refuses your cancellation.
Frequently asked questions
Cancel Fasteasy: The Right Way
How to cancel Fasteasy and reclaim control of your health tracking subscription
Understanding Fasteasy and why cancellation matters
Fasteasy is a fasting and health tracking application available on iOS, Android, and web platforms. The service allows you to monitor fasting periods, water intake, and weight progress while offering premium features including advanced analytics and curated health content. Many users derive genuine value from its tracking capabilities, but if the app no longer aligns with your health routine or financial priorities, you have the right to cancel cleanly and without penalty under New Zealand consumer law.
What Fasteasy delivers
The platform provides fasting reminders, daily tracking dashboards, weight and water monitoring, and access to premium educational resources upon subscription upgrade. Free-tier users access basic tracking functionality. Premium subscribers unlock the complete feature set, including detailed analytics and exclusive wellness content. The service targets individuals committed to intermittent fasting routines and ongoing health measurement, though engagement patterns vary significantly across users.
Common reasons users cancel Fasteasy
You may decide to cancel because you have achieved your initial health objectives, prefer alternative tracking methods, discovered that premium content does not meet your expectations, or require cost reduction in your discretionary spending. Your decision to cancel deserves the same professional handling as your initial subscription. At Yafee, we guide you through this process with precision and confidence.
Your consumer rights in new zealand and how they protect you
New Zealand's consumer protection framework provides you with substantial legal safeguards when subscribing to digital services such as Fasteasy.
The consumer guarantees act 1993 and digital subscriptions
Under the Consumer Guarantees Act 1993, every digital service you purchase must be of acceptable quality, fit for its stated purpose, and delivered exactly as advertised. If Fasteasy fails to deliver promised premium features, experiences persistent technical defects, or misrepresents its functionality, you have grounds to request a refund directly from the company. This protection applies regardless of whether you purchased through Apple App Store, Google Play Store, or the Fasteasy web portal. The guarantee covers the entire subscription period, meaning the service must perform as described throughout every billing cycle.
The fair trading act 1986 and service transparency
The Fair Trading Act 1986 prohibits businesses from making false or misleading claims about their services. If Fasteasy advertises specific weight loss outcomes or health benefits it cannot substantiate, or conceals cancellation procedures within confusing account menus, you can lodge a formal complaint with the Commerce Commission. This legislation ensures that cancellation pathways remain transparent and accessible.
Escalation options and dispute resolution
If Fasteasy refuses your refund request or disputes your cancellation, escalate your complaint to the Commerce Commission (comcom.govt.nz). Yafee recommends documenting your cancellation request with screenshots, preserving your account details, and recording any technical issues you experienced. This evidence strengthens your position significantly if formal escalation becomes necessary.
Your legal position: You hold the right to cancel any subscription without penalty. The company must cease billing within one full billing cycle of your cancellation request. If they continue charging after receiving your cancellation notice, you can pursue recovery through the Commerce Commission or small claims procedures.
Cancellation methods depending on where you subscribed
The platform through which you purchased your subscription determines the exact cancellation pathway you must follow.
Cancel via apple app store on iOS devices
If you subscribed using your iPhone or iPad, you must cancel through Apple's Settings application. This is the only method that stops auto-renewal on iOS devices.
- Open the Settings application on your iPhone or iPad
- Scroll to the top of the Settings menu and tap your Apple ID name or profile photograph
- Tap "Subscriptions" from the account menu
- This displays all active subscriptions linked to your Apple account
- Locate Fasteasy in your subscription list and tap it
- The subscription details screen shows your next billing date and current plan tier
- Tap "Cancel Subscription" at the bottom of the screen
- Apple prompts you to confirm your cancellation choice
- Confirm your cancellation by tapping "Confirm" when prompted
- Apple immediately stops auto-renewal and provides a cancellation confirmation
- Cancel at least 24 hours before your next scheduled billing date to prevent an unwanted charge
- If you cancel after your billing date, you retain access until that subscription period expires
Cancel via google play store on android devices
Android users must terminate subscriptions through the Google Play Store application on their device or via the Google Play website.
- Open the Google Play Store application on your Android device
- Tap your profile icon in the upper right corner of the Play Store home screen
- Select "Manage subscriptions" from the dropdown menu
- This displays all active subscriptions managed through your Google account
- Find Fasteasy within your active subscriptions and tap it
- The subscription management screen displays your next billing date and plan details
- Tap "Cancel subscription" and confirm your choice when prompted
- Google Play immediately stops auto-renewal and sends a confirmation email
- Cancel no later than 24 hours before your next billing date
- Cancellations processed after the billing date take effect at the end of your current subscription period
Cancel via Fasteasy web account or contact form
If you subscribed directly through the Fasteasy website rather than through app store platforms, you must cancel through your web account settings or contact their support team.
- Log into your Fasteasy account on the web portal
- Enter your email address and password on the login page
- Navigate to your account settings or subscription management area
- Look for tabs labeled "Settings," "Account," "Billing," or "Subscription"
- Locate your active subscription and select "Cancel Subscription"
- The system may ask you to provide feedback about your cancellation reason
- Confirm your cancellation by clicking the confirmation button
- Fasteasy sends a cancellation confirmation email to your registered address
- If no cancellation option appears in your account settings, submit a cancellation request via their contact form
- Include your account email, full name, and a clear statement that you wish to cancel your subscription
- Request a written confirmation of your cancellation and the effective date
Timeline for your cancellation and billing protection
Understanding the timing of your cancellation ensures you avoid unexpected charges while securing access during your paid period.
Immediate cancellation and billing cessation
When you cancel through Apple App Store, Google Play Store, or Fasteasy's web account, the app stops auto-renewal immediately. However, you retain full access to premium features for the remainder of your current billing period. No refund is issued for the unused portion of your subscription if you cancel mid-period, unless the service breaches its obligations under the Consumer Guarantees Act.
Cancellation timing and refund eligibility
Cancel at least 24 hours before your next billing date to avoid a charge. If the system bills you after your cancellation request, Yafee advises you to contact Fasteasy immediately with a screenshot of your cancellation confirmation. Request a refund for any charges processed after your cancellation date. Under New Zealand consumer law, charges incurred after a valid cancellation request constitute billing errors.
Refund entitlement and recovery procedures
Your right to a refund depends on the reason for cancellation and the circumstances surrounding it.
When you qualify for a refund
You have a strong refund claim if Fasteasy fails to deliver promised features, experiences persistent technical failures affecting core functionality, or misrepresents its service capabilities. The Consumer Guarantees Act 1993 entitles you to remedies including refunds, replacement, or repair of the service. This applies even if you are cancelling after several months of use, provided the defect becomes apparent during your subscription period.
How to request a refund from Fasteasy
- Document the specific service defects or unmet promises in writing
- Record dates when features failed, screenshot error messages, and note which advertised features did not function
- Send a formal refund request to Fasteasy's support email
- Reference the Consumer Guarantees Act 1993 in your email
- Include your account email, subscription dates, and a clear description of the service failures
- Request a written response within 14 days
- If Fasteasy declines your refund request, escalate to the Commerce Commission
- Submit your evidence, email correspondence, and cancellation confirmation to comcom.govt.nz
- The Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act
After you cancel your Fasteasy subscription
Your cancellation is complete, and you can now move forward with confidence. Yafee has guided thousands of New Zealand consumers through this exact process.
Access during your final billing period
You retain full access to Fasteasy's premium features until your current billing period ends. For example, if you cancel on the 15th of a month and your billing date is the 20th, you can continue using all premium content until the 20th. After that date, your account reverts to free-tier functionality or becomes inactive, depending on Fasteasy's account management settings.
Data export and account closure
Before your access expires, export any health data you wish to retain. Most health tracking apps allow you to download your historical data in formats compatible with other services. Log into your account, look for "Export Data," "Download My Data," or similar options in your settings. Preserve this information in case you switch to an alternative fasting or health tracking service.
Account deletion if desired
Cancelling your subscription does not automatically delete your account. If you wish to remove your personal information from Fasteasy's systems entirely, contact their support team and request full account deletion. This triggers the removal of your health data, email, and profile information in accordance with New Zealand privacy law. Request written confirmation that your account has been deleted.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward when you follow the correct pathway for your subscription platform. Many users attempt to cancel through the wrong application, leaving their subscription active and billing continuing.
Mistake one: cancelling the app without stopping auto-renewal
Deleting the Fasteasy application from your device does not cancel your subscription. The app store subscription remains active, and auto-renewal continues. You must cancel through your app store account settings (Apple Settings or Google Play Store) or through Fasteasy's web portal. Uninstalling the app is a separate action that removes the software from your device only.
Mistake two: missing the 24-hour cancellation window
If you cancel after your billing date, your account charges before the cancellation takes effect. To avoid this, cancel at least one day before your next billing date. Check your subscription confirmation email or account page to identify your exact billing date, then set a phone reminder two days prior. This buffer ensures your cancellation processes cleanly.
Mistake three: failing to document your cancellation
Screenshot your cancellation confirmation immediately after submitting your request. If Fasteasy continues billing you after cancellation, this evidence proves you cancelled on a specific date. Email yourself a copy of the screenshot and note the date and time of cancellation. This documentation becomes essential if you need to dispute charges with the Commerce Commission or your payment provider.
Pricing and subscription tiers at Fasteasy
Understanding Fasteasy's subscription structure helps you assess whether cancellation aligns with your budget.
| Subscription tier | Monthly cost (NZD) | Key features | Billing cycle |
|---|---|---|---|
| Free tier | $0 | Basic fasting tracking, water intake monitoring, daily reminders | Ongoing |
| Premium monthly | $14.99 | Advanced analytics, premium content, customised coaching plans, ad-free experience | Monthly auto-renewal |
| Premium annual | $119.99 | All premium features at 33% discount compared to monthly billing | Annual auto-renewal |
| Family plan | $24.99 | Premium access for up to 6 family members, shared tracking and goal setting | Monthly auto-renewal |
Key takeaways and your cancellation checklist
Yafee has compiled this checklist to ensure your cancellation executes flawlessly and protects your financial interests.
- Identify the platform through which you subscribed: Apple App Store, Google Play Store, or Fasteasy web portal
- Log into the correct account platform (iPhone Settings, Google Play, or Fasteasy web account)
- Locate your active Fasteasy subscription in your subscriptions or billing settings
- Tap or click "Cancel Subscription" and confirm your cancellation choice
- Screenshot your cancellation confirmation immediately
- Note your cancellation date and your final billing date
- Verify that no charge appears on your payment method after your final billing date
- If an unwanted charge occurs after cancellation, contact your bank or payment provider for a chargeback
- Export your health data before your access expires, if desired
- Request account deletion if you wish to remove your personal information entirely
Support contact information and escalation routes
If Fasteasy does not respond to your cancellation request or continues billing after your cancellation date, Yafee advises you to escalate your complaint through official channels.
Fasteasy support contact
Fasteasy manages cancellation requests through its web-based contact form and email support. The company has not published a physical postal address for cancellation correspondence. Submit your cancellation request through the in-app support menu, the Fasteasy website contact form, or via email to their stated support address. Retain copies of all correspondence.
Commerce commission escalation
If Fasteasy fails to process your cancellation or refuses a legitimate refund claim under the Consumer Guarantees Act 1993, lodge a formal complaint with the Commerce Commission at comcom.govt.nz. The Commission investigates breaches of New Zealand consumer protection law and can mandate refunds, service corrections, or penalties for non-compliance.
Yafee has helped thousands of New Zealand consumers cancel subscriptions, recover refunds, and navigate disputes with service providers. Our guides empower you to understand your rights, execute cancellations confidently, and escalate complaints when necessary. Whether you are cancelling Fasteasy for budget reasons, service dissatisfaction, or a shift in your health routine, your cancellation deserves precision and professional handling. Visit Yafee.com for guides covering hundreds of digital services and clear pathways to cancellation success.