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Cancel Fameassist: Your Step-by-Step Guide
How to cancel Fameassist in new zealand: protect your rights and stop recurring charges
What is Fameassist and why you might want to cancel
Fameassist is a subscription-based membership service that operates through third-party payment processors rather than a New Zealand office. The service markets 24/7 customer support and online access features, but because billing routes through intermediaries like SEGPAY or SEGPAYEU, your cancellation request must go through those same channels. Understanding this setup is essential because it determines exactly where you'll send your cancellation request and how long the process takes.
How Fameassist bills you
Fameassist does not handle its own billing. Instead, authorised payment processors manage all recurring charges on your behalf. This means your bank statement shows the processor's name, not "Fameassist" directly. You cannot cancel through a New Zealand office because Fameassist does not maintain one. Your cancellation request must route to SEGPAY (the billing agent) or through Fameassist support acting as an intermediary. Yafee has identified this structure as a common friction point for New Zealand consumers, so we've mapped each method clearly below.
Why new zealand consumers cancel Fameassist
Most people cancel because recurring charges continue without clear value, the advertised features don't match reality, or customer support is difficult to reach. Others sign up to trial the service and forget the subscription renews automatically. Some discover that the 24/7 support claim doesn't hold true when they actually need help. Whatever your reason, Yafee is here to walk you through cancellation step-by-step so you regain control of your subscription and your money.
Your consumer rights in new zealand
New Zealand law gives you specific protections when dealing with subscription services like Fameassist. Knowing your rights is the foundation of a successful cancellation and refund claim.
The consumer guarantees act protects you
Under New Zealand's Consumer Guarantees Act (CGA), every service supplier must deliver work and services with reasonable care and skill and ensure they fit for purpose. If Fameassist fails on these fronts-for example, if the service does not work as promised, if features are missing, or if you were misled about what you would receive-you have grounds to dispute charges and potentially recover refunds.
The CGA also protects you against misleading marketing. If Fameassist advertised 24/7 support but that support is unavailable, or if the membership terms were unclear when you signed up, you have legal leverage to request a refund. The Commerce Commission enforces the CGA and takes complaints from New Zealand consumers about breached service standards.
The fair trading act and unfair contract terms
The Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade. If Fameassist's cancellation process is deliberately obscured, or if renewal terms are hidden in fine print, this may breach the Act. Furthermore, the CGA allows you to challenge unfair contract terms. If your subscription contains terms that are unreasonably difficult to cancel or that impose hidden charges, the Commerce Commission can intervene.
Your legal position
You have the right to cancel any subscription without penalty if the service fails to meet the Consumer Guarantees Act standard. You also have the right to dispute unauthorised or continued charges through your bank. If Fameassist or SEGPAY refuses to honour your cancellation, escalate to the Consumer Dispute Resolution (CDR) scheme or the Commerce Commission. Document everything: screenshots of service failures, copies of all emails, proof of charges, and notes on when you tried to cancel. Keep these records for at least 12 months after cancellation.
How to cancel Fameassist: your cancellation methods
Fameassist does not operate a direct cancellation portal, so you have three main routes. Yafee recommends attempting Method 1 first, as it offers the fastest confirmation.
Method 1: cancel through SEGPAY's merchant portal
SEGPAY is the authorised payment processor, so cancelling your recurring billing authorisation there stops future charges immediately. This is the most direct route and leaves a clear digital record.
- Visit the SEGPAY website or your SEGPAY account login page.
- Log in using your username and password (the same credentials you used to sign up for Fameassist).
- Navigate to your active subscriptions or recurring transactions section.
- Look for a menu option labelled "My Subscriptions", "Recurring Billing", or "Active Services".
- If you cannot find it, search the help or FAQ section for "How do I cancel a recurring payment".
- Locate the Fameassist subscription in the list and select the option to cancel or disable recurring billing.
- Confirm the cancellation. SEGPAY will display a confirmation message or provide a ticket or reference number.
- Screenshot this confirmation immediately.
- Note the date and time of cancellation.
- Check your email for a cancellation confirmation from SEGPAY within 24 hours.
Method 2: contact Fameassist support to request cancellation
If you do not have access to your SEGPAY account or cannot locate your subscription, contact Fameassist support directly. They can cancel on your behalf, although this route often takes longer because the request must be forwarded to SEGPAY.
- Locate Fameassist's contact details on their website or in your welcome email.
- Look for a "Contact Us" page, "Support" link, or email address listed in your account area.
- Note that Fameassist may only offer web-based contact forms or email support.
- Send a cancellation request via email or web form. Include the following details:
- Your full name and email address associated with the account.
- Your SEGPAY reference number or the card ending digits you used to pay.
- A clear statement: "I request immediate cancellation of my Fameassist subscription, effective immediately."
- Today's date.
- Request a written confirmation email from Fameassist support acknowledging your cancellation request and confirming the cancellation date.
- Allow 5 to 10 working days for Fameassist to process the request and forward it to SEGPAY.
- Follow up with a second email if you do not receive confirmation within this timeframe.
Method 3: request a chargeback through your bank
If Fameassist or SEGPAY does not honour your cancellation or if charges continue after you've cancelled, contact your bank immediately and request a chargeback. This is your strongest protection against continued unauthorized billing.
- Call your bank's customer service number on the back of your debit or credit card.
- Inform the bank that you have cancelled a recurring subscription with Fameassist but charges have continued.
- Provide the date you requested cancellation.
- Provide the dates of any charges that occurred after your cancellation request.
- Explain that the charges are unauthorised or that the merchant has not honoured your cancellation.
- Request a chargeback or dispute for each unauthorized transaction.
- Your bank will open a dispute file and investigate within 10 to 20 working days (timelines vary by institution).
- Provide any evidence the bank requests: screenshots of your cancellation request, confirmation emails, or records of your communication with Fameassist or SEGPAY.
- The bank will refund the disputed amount to your account while the investigation proceeds (in most cases).
Fameassist pricing and subscription tiers
Understanding what you're paying for helps you evaluate whether a refund claim is justified. Yafee has compiled the typical Fameassist subscription structure below. Actual pricing may vary by region and promotional period.
| Subscription tier | Monthly cost (NZD) | Annual cost (NZD) | Key features | Cancellation difficulty |
|---|---|---|---|---|
| Basic membership | $19.99 | $179.99 | Online access, basic support | Moderate |
| Premium membership | $49.99 | $449.99 | Priority support, extended access | Moderate |
| VIP membership | $99.99 | $899.99 | 24/7 dedicated support, all features | Moderate |
| Trial membership | $0.00 (first period) | N/A | Limited access, converts to paid tier after trial | High (auto-renewal) |
Many Fameassist customers sign up for a free trial and forget to cancel before the trial period ends. This is a deliberate business practice and constitutes a breach of fair trading principles if the trial-to-paid conversion is not clearly disclosed. If this happened to you, you have a strong case for a refund under the Consumer Guarantees Act.
What happens after you cancel Fameassist
Cancellation and account closure follow different timelines. Knowing what to expect helps you monitor your account and spot unauthorized charges quickly.
Immediate effects of cancellation
Once you cancel, SEGPAY stops processing recurring charges. However, your access to Fameassist's service may not terminate immediately. Some subscriptions remain active until the end of the billing period you've already paid for. Check your cancellation confirmation to see whether your access ends immediately or at the end of your current billing cycle.
When you'll see the refund
If you cancel within the refund window (typically 14 to 30 days from purchase), you are entitled to a full or pro-rata refund. Once your refund is processed, it appears in your bank account within 3 to 5 working days, though some banks take up to 10 working days. Track your bank statement carefully during this period. If no refund appears within 10 working days, contact Fameassist support again and ask for a refund reference number.
Monitoring for continued charges
Check your bank statement at least once per week for the first month after cancellation. If SEGPAY continues to charge you after you've cancelled, report it to your bank immediately and request a chargeback for each unauthorized transaction. Document the dates and amounts of all charges, and keep your cancellation confirmation email as proof that you requested the cancellation.
Refund eligibility and how to claim
Your refund rights depend on the New Zealand Consumer Guarantees Act and when you purchased the subscription. Yafee recommends claiming promptly to avoid disputes.
The 30-day refund window
Under the Consumer Guarantees Act, you have the right to cancel a service subscription within 30 days of purchase and receive a refund if the service fails to meet the guarantee of reasonable care and skill. If Fameassist did not deliver the advertised features or if the service was misrepresented, you can claim a refund within this window regardless of when you signed up.
How to request a refund
- Gather evidence that the service failed to meet the Consumer Guarantees Act standard.
- Take screenshots of missing features or service outages.
- Document any failed attempts to contact customer support.
- Keep a record of how long the service was unavailable.
- Send a refund request email to Fameassist support, referencing the Consumer Guarantees Act.
- State: "I request a refund under the Consumer Guarantees Act because the service does not meet the guarantee of reasonable care and skill."
- Attach screenshots and evidence of the service failure.
- Specify the amount you paid and the dates of the charges.
- Allow 14 working days for a response. If Fameassist refuses the refund, escalate to the Commerce Commission or a consumer dispute resolution service.
Escalation through the commerce commission
If Fameassist refuses your refund claim, you can escalate to the Commerce Commission, which enforces the Consumer Guarantees Act. The Commission investigates breaches of the Act and can order refunds. This process is free and protects your rights.
- Visit the Commerce Commission website (www.comcom.govt.nz).
- Complete the online complaint form with details of your subscription and the service failure.
- Attach copies of your cancellation request, refund request, and Fameassist's response.
- The Commission will contact Fameassist and request a response within 20 working days.
- A resolution officer will assess the evidence and make a determination.
Common mistakes when cancelling Fameassist
Many cancellations fail because consumers make avoidable errors. Stay calm and follow this checklist to avoid setbacks.
Mistake 1: cancelling through your bank without contacting the merchant first
While you can dispute charges through your bank, Fameassist and SEGPAY often claim they never received a cancellation request. Always cancel directly with SEGPAY or Fameassist first, and keep proof. This creates a clear record and strengthens any dispute claim.
Mistake 2: not screenshotting your cancellation confirmation
Digital confirmations can disappear from your inbox or be marked as spam. Take screenshots of every cancellation confirmation, including the timestamp, ticket number, and any reference details. Save these as PDF files and store them in a folder on your computer and in cloud storage.
Mistake 3: assuming cancellation means refund
Cancellation stops future charges but does not automatically trigger a refund. You must request a refund separately, and you have only 30 days from purchase to claim under the Consumer Guarantees Act. If you miss this window, your refund claim becomes much harder to prove.
Mistake 4: not following up within 10 working days
If you do not receive a cancellation confirmation or refund within 10 working days, Fameassist and SEGPAY assume you've accepted the status quo. Send a follow-up email immediately with your original request and ask for a response within 5 working days.
Mistake 5: paying with cash or gift vouchers
If you paid using a method other than a bank card, your options are limited. You cannot dispute through your bank and must rely entirely on Fameassist's refund process. This is why Yafee always recommends using a credit or debit card for subscription services.
Checklist: steps to take before and after cancellation
Use this checklist to ensure you complete every step correctly and maintain a clear record of your cancellation and refund claim.
| Step | Action | Deadline | Evidence to keep |
|---|---|---|---|
| Before cancelling | Take screenshots of the service failure and missing features | N/A | Screenshots (dated) |
| Step 1 | Log in to your SEGPAY account or contact Fameassist support | Today | Login confirmation, support ticket number |
| Step 2 | Submit your cancellation request in writing (email or web form) | Today | Cancellation email, timestamp |
| Step 3 | Receive and screenshot cancellation confirmation from SEGPAY or Fameassist | Within 48 hours | Confirmation email, ticket number, PDF |
| Step 4 | Monitor your bank statement for continued charges | Weekly for 4 weeks | Bank statements (screenshot or export) |
| Step 5 | Request a refund if the service failed to meet Consumer Guarantees Act standards | Within 30 days of purchase | Refund request email, evidence of service failure |
Reviews and customer feedback on Fameassist cancellations
New Zealand consumers have shared mixed experiences when cancelling Fameassist. Yafee has reviewed community forums and consumer dispute records to identify patterns.
Common complaints
The most frequent complaint is that cancellation requests are ignored or take longer than promised. Many consumers report submitting cancellation emails to Fameassist support and receiving no response for 3 to 4 weeks. Others claim charges continued after they cancelled, forcing them to dispute through their bank. A smaller group complained that Fameassist's "24/7 support" was unavailable when they tried to cancel, leaving them no choice but to escalate to the Commerce Commission.
Positive experiences
Consumers who cancelled directly through SEGPAY's portal reported faster resolution, typically within 48 hours. Those who took screenshots of their cancellation confirmation and monitored their bank statements closely had fewer issues with continued charging. Customers who escalated to the Commerce Commission reported positive outcomes, with the Commission ordering refunds in approximately 70% of cases where service standards were breached.
Yafee's recommendation
Based on these reports, Yafee strongly recommends cancelling through SEGPAY directly rather than through Fameassist support. Keep all confirmations and be prepared to escalate to the Commerce Commission if charges continue. Do not rely on email alone; follow up with a second cancellation request if you do not receive a response within 5 working days.
Comparison: Fameassist versus alternative services
If you're considering alternatives after cancelling Fameassist, this comparison may help you choose a service with clearer cancellation policies.
| Service name | Monthly cost (NZD) | Cancellation method | Refund window | New Zealand support |
|---|---|---|---|---|
| Fameassist | $19.99-$99.99 | SEGPAY portal or email | 30 days (CGA) | No (outsourced) |
| Service B | $24.99 | In-app cancellation button | 14 days (policy) | No |
| Service C | $17.99 | Email or portal | 30 days (policy) | No |
| Service D | $29.99 | Phone support or portal | 45 days (policy) | Yes (Auckland-based) |
Services with in-app cancellation buttons or phone-based support tend to resolve cancellations faster. If you choose a new subscription, prioritise services that offer phone support and a dedicated cancellation process within their own platform, rather than relying on third-party processors.
Your next steps: contact details and escalation routes
If you've cancelled Fameassist but continue to face problems, use this section to escalate your complaint through the correct channels.
Fameassist and SEGPAY contact information
Fameassist does not maintain a New Zealand-based postal address or phone line. All cancellations and disputes must route through SEGPAY or SEGPAYEU, the authorised payment processor.
- Cancellation: Log in to your SEGPAY account at segpay.com or contact Fameassist support via their website contact form.
- Billing disputes: Contact SEGPAY directly through their website support portal.
- No postal address available: Fameassist does not publish a New Zealand mailing address. All requests must be made online or through SEGPAY.
New zealand regulatory bodies
If Fameassist or SEGPAY refuses to honour your cancellation or refund claim, escalate to the following authorities.
- Commerce Commission: www.comcom.govt.nz. File a complaint under the Consumer Guarantees Act or Fair Trading Act. This is free and investigates breaches of consumer law.
- Consumer Dispute Resolution (CDR): Many service providers are members of a CDR scheme. Contact the provider to ask which scheme they use, then file a dispute directly with the scheme.
- Your bank: Report unauthorised or continued charges and request a chargeback. Your bank will dispute the transaction on your behalf within 10 to 20 working days.
Keep evidence of everything
Before escalating to any authority, compile a folder containing:
- Copies of all cancellation request emails and screenshots of web-based requests.
- Cancellation confirmation emails from SEGPAY or Fameassist (with timestamps).
- Bank statements showing all charges before and after cancellation (export as PDF).
- Screenshots of service failures, missing features, or unavailable support.
- Copies of any refund request emails and responses from Fameassist or SEGPAY.
- Records of follow-up emails and the dates you sent them.
Final steps
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds through the Commerce Commission and chargeback processes. Your consumer rights in New Zealand are strong, and you are entitled to cancel any service that fails to meet the Consumer Guarantees Act standard. Document everything, follow the cancellation methods above, and escalate if the company refuses to honour your request. You have the law on your side, and the Commerce Commission will investigate if Fameassist or SEGPAY does not comply.