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Frequently asked questions
Cancel Facer: Step-by-Step Guide
How to cancel Facer in new zealand and stop unwanted charges
What Facer is and why you might want to cancel
Facer is a digital platform that allows you to browse, customise and create watch faces for your smartwatch across multiple wearable devices. The service operates as both a mobile app-available on Android via Google Play and iOS via Apple App Store-and as a web platform at facer.io. The creative appeal draws many users, but if the subscription no longer aligns with your needs or budget, cancelling promptly prevents unexpected charges from continuing to drain your account.
At Yafee, we understand that subscription services accumulate quickly and can escape your notice. Whether you've discovered a free alternative, upgraded to a device Facer no longer supports effectively, or simply changed your priorities, we're here to guide you through cancelling Facer cleanly and permanently. Yafee has helped thousands of consumers cancel unwanted subscriptions by providing transparent, step-by-step procedures grounded in New Zealand consumer law.
Common reasons new zealand consumers cancel Facer
Users frequently cancel because they've exhausted the creative appeal of watch face customisation, discovered free competitors that meet their needs, or switched to a smartwatch ecosystem Facer doesn't support well. Others cancel because the monthly or annual cost no longer justifies the service, or because they've simplified their technology spending. Whatever your reason, Yafee makes the process transparent so you maintain control over your subscription and billing.
What you pay for Facer in new zealand
Facer Premium unlocks advanced watch face customisation features, cloud synchronisation and priority customer support. Pricing varies by region, billing cycle and the device platform you use. Your subscription is processed through whichever platform you signed up via: Google Play, Apple App Store or facer.io's web subscription system. This distinction matters significantly for cancellation because each route operates independently and requires a different cancellation method.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 establish your rights when cancelling digital services like Facer.
What the consumer guarantees act means for subscriptions
Under the Consumer Guarantees Act, digital services (including subscriptions) must be supplied with reasonable care, skill and timeliness. If Facer continues charging you after you've cancelled, or misrepresents its cancellation policy, you have legal grounds to escalate your complaint. The Act also protects you against unfair contract terms that deliberately obscure the cancellation process or lock you into difficult-to-exit arrangements.
Critically, you can dispute charges with your bank or card provider within a reasonable timeframe if Facer bills you after cancellation. New Zealand's Commerce Commission actively investigates complaints about misleading cancellation practices, making this a credible escalation route if Facer ignores your requests or refuses to honour your cancellation.
Cooling-off and refund rights in new zealand
Digital subscriptions do not carry a standard 14-day cooling-off period under New Zealand law, but platform-specific rules-particularly Apple and Google-sometimes allow refunds within limited windows (typically 14-48 hours of purchase). If you've been charged in error, or if Facer's cancellation system failed to process your request, you can request a refund directly from Apple or Google, bypassing Facer entirely. Yafee recommends you keep records of all cancellation attempts and any confirmation emails you receive.
Your legal position: Under the Consumer Guarantees Act and Fair Trading Act, you have the right to cancel your subscription without penalty if Facer's cancellation process is opaque or deliberately difficult. If the company continues to charge you after you've cancelled, you can dispute those charges with your bank and lodge a complaint with the Commerce Commission. You are not obligated to accept unfair contract terms or cancellation policies that are hidden or unreasonably restrictive.
How to cancel Facer: step-by-step by platform
Your cancellation method depends entirely on where you originally signed up and how you pay for the service.
Cancel Facer on android via google play
- Open the Google Play Store app on your Android device.
- If you cannot see it on your home screen, swipe up and search for "Play Store".
- Tap your profile icon in the top-right corner and select Subscriptions.
- You will see a list of all active subscriptions linked to your Google account.
- Locate and tap Facer from the subscription list.
- The subscription details page will open, showing your billing cycle and next payment date.
- Tap Cancel subscription at the bottom of the screen.
- Google Play will ask you why you're cancelling; select your reason from the list.
- Confirm your cancellation by tapping Cancel subscription again.
- Google Play will display a confirmation message; take a screenshot for your records.
- Verify that your subscription status changes to "Cancelled" within the Subscriptions menu.
- Your access will remain until the end of your current billing period, then terminate automatically.
Cancel Facer on iPhone via apple app store
- Open the Settings app on your iPhone.
- Look for the grey cog icon on your home screen.
- Tap Subscriptions (or iTunes and App Store on older iOS versions, then tap your Apple ID and select Subscriptions).
- You will see a complete list of all active subscriptions.
- Locate and tap Facer from the list.
- The subscription details page will display your renewal date and billing information.
- Tap Cancel subscription or Edit, then select Cancel subscription.
- Apple will confirm the cancellation and may offer you a discount to stay; ignore this unless you genuinely wish to keep the service.
- Wait for Apple to send a confirmation email to your registered Apple ID email address.
- Retain this email as proof of cancellation.
- Return to Settings and verify that Facer's subscription status no longer appears under active subscriptions.
- Your access will continue until the end of your current billing period, then cease automatically.
Cancel Facer via the web (facer.io)
- Log in to your Facer account at facer.io using your email address and password.
- If you've forgotten your password, use the "Forgot Password" link on the login page.
- Click your profile icon or avatar in the top-right corner and select Account Settings.
- This will open your account management page.
- Navigate to the Subscription or Billing tab.
- You will see your current subscription status and next billing date.
- Click Cancel Subscription or Manage Subscription.
- Facer may ask you to confirm your cancellation or select a reason.
- Click Confirm to finalise your cancellation.
- Facer will send you a confirmation email within 24 hours.
- Log out of your account and retain the confirmation email as proof.
- Your access will remain active until the end of your current billing cycle.
What happens after you cancel Facer
Once you've successfully cancelled, your subscription will continue to operate until the end of your current billing period-whether that's the end of the month, quarter or year, depending on your plan. After that date, Facer will automatically revoke your Premium access, and you will lose access to advanced customisation features, cloud sync and priority support.
Your watch faces will remain on your device, but you will not be able to create new ones or access premium templates. If you wish to re-subscribe at any point, you can do so through the same platform (Google Play, Apple App Store or facer.io) at any time.
Check your bank or card statement
Monitor your bank or credit card statement for 30 days after your cancellation is confirmed. If Facer continues to charge you after your subscription end date, contact your bank immediately and dispute the charge. Provide your bank with screenshots of your cancellation confirmation and any confirmation emails from Google Play, Apple or Facer. Under New Zealand consumer law, your bank must investigate the dispute and can reverse the charge if you have evidence that the subscription was cancelled.
Request a refund if you've been overcharged
If Facer charged you after your cancellation date, you can request a refund directly through your payment platform:
- Google Play refunds: Go to play.google.com, click your profile, select "Payments and subscriptions," then "Manage subscriptions." Locate the Facer charge and tap "Report a problem." Request a refund with evidence of your cancellation.
- Apple refunds: Visit reportaproblem.apple.com, locate the Facer charge, and select "I'd like to request a refund." Explain that you cancelled your subscription and provide your cancellation confirmation email.
- Web refunds: Contact Facer's support team at [email protected] with your cancellation email and request a refund for any charges after your subscription end date.
Facer pricing and subscription options in new zealand
Understanding Facer's pricing structure helps you confirm you're cancelling at the right time and allows you to budget for any overlapping charges.
| Billing plan | Cost (NZD) | Billing frequency | Best for |
|---|---|---|---|
| Monthly subscription | $4.49 | Monthly | Users testing the service or uncertain about long-term use |
| Annual subscription | $29.99 | Once per year | Cost-effective for committed users; easiest to forget to cancel |
| Free version | $0 | One-time | Basic watch face browsing without advanced customisation |
| Quarterly subscription | $9.99 | Every 3 months | Users who want flexibility without committing to annual billing |
Annual subscriptions are the most economical if you use Facer regularly, but they also represent the largest upfront charge. If you've paid annually and then cancelled, check your cancellation date carefully-you will lose access to Premium features immediately upon cancellation through the web, but Google Play and Apple subscriptions will honour your paid period.
Common mistakes when cancelling Facer
Cancellation mistakes can lead to continued charges and frustration. The good news is that these errors are preventable and, if they occur, recoverable under New Zealand consumer law.
Mistake 1: cancelling through the wrong platform
Many users cancel through one platform (for example, Google Play) but were originally billed through a different one (for example, facer.io). Your cancellation will fail silently, and charges will continue. Yafee recommends you check your first payment email from Facer to confirm which platform processed that charge, then cancel through that exact platform.
Mistake 2: confusing app deletion with cancellation
Deleting the Facer app from your phone or smartwatch does not cancel your subscription. Your payment method will still be charged on your renewal date. You must complete the formal cancellation process through Google Play, Apple App Store or facer.io before you delete the app.
Mistake 3: failing to confirm your cancellation
After you tap "Cancel subscription," always verify that your subscription status changes to "Cancelled" or "Inactive" in your account settings. Do not assume the cancellation succeeded simply because you clicked the button. Take a screenshot and retain any confirmation email. This evidence protects you if a dispute arises later.
Mistake 4: not monitoring your bank statement
Even after successful cancellation, check your bank or credit card statement for 30 days. If Facer continues to charge you, your bank can reverse those charges-but only if you report the fraud or error promptly. Yafee advises you set a phone reminder for 25 days after your cancellation confirmation.
Should you cancel or keep Facer?
This table summarises the key factors to help you decide whether cancellation is right for you.
| Consider keeping Facer if | Consider cancelling Facer if |
|---|---|
| You actively use premium watch face customisation features weekly | You haven't opened the app in over a month |
| Your smartwatch ecosystem is stable and fully supported by Facer | You've switched to a device Facer doesn't support well or at all |
| The annual subscription cost ($29.99 NZD) is within your tech budget | The monthly cost ($4.49 NZD) has become unaffordable or doesn't fit your budget |
| You've found free alternatives unsatisfactory and prefer Facer's features | You've discovered a free watch face app that meets your needs equally well |
| Cloud sync and priority support are features you actually use | You only ever used basic watch face creation or browsing, which is free |
How to escalate if Facer refuses to cancel
In most cases, cancellation through Google Play, Apple App Store or facer.io succeeds immediately. However, if Facer claims it cannot process your cancellation or continues to charge you after you've cancelled, you have formal recourse under New Zealand consumer law.
Step 1: request cancellation in writing
Send an email to [email protected] with the subject line "Cancellation Request-Subscription Dispute." Include the following:
- Your registered email address and account username
- Your subscription renewal date and billing cycle
- Dates and times of all cancellation attempts you've made
- Screenshots of cancellation confirmation screens or emails
- Your request to cancel effective immediately and not be charged on the next renewal date
Request a written acknowledgement of your cancellation. Keep this email and any response as evidence.
Step 2: dispute the charge with your bank
If Facer continues to charge you after 14 days from your written cancellation request, contact your bank or credit card provider and formally dispute the charge. Under New Zealand's Payment Card Act, your bank must investigate disputes within 30 days. Provide your bank with:
- Your cancellation email to Facer and any response
- Screenshots of cancellation confirmation
- Evidence that Facer continued to charge you after cancellation
Your bank can reverse the charge and refund you immediately if your evidence is clear.
Step 3: lodge a complaint with the commerce commission
If Facer refuses to honour your cancellation or your bank's dispute resolution fails, lodge a formal complaint with the Commerce Commission (New Zealand's consumer protection authority). The Commission investigates misleading cancellation practices and unfair contract terms. Yafee recommends you provide:
- Your cancellation email to Facer
- All screenshots and bank statements showing continued charges
- A clear summary of your attempts to resolve the dispute
The Commerce Commission can compel Facer to refund you and take enforcement action against the company if it has systematically misled consumers about cancellation.
Facer cancellation checklist
Use this checklist to ensure your cancellation is complete and protected under law.
| Action | Completed? |
|---|---|
| Identify your payment platform (Google Play, Apple App Store or facer.io) | ☐ |
| Log in and navigate to your subscription settings | ☐ |
| Click "Cancel Subscription" and confirm the cancellation | ☐ |
| Take a screenshot of the cancellation confirmation message | ☐ |
| Retain the confirmation email from your payment platform | ☐ |
| Check your account settings within 24 hours to verify cancellation status | ☐ |
| Monitor your bank statement for 30 days for unexpected charges | ☐ |
| If overcharged, dispute the charge with your bank immediately | ☐ |
| If the dispute fails, lodge a complaint with the Commerce Commission | ☐ |
Contact Facer and escalation addresses
Facer is operated by Little Labs, Inc., a United States company. New Zealand does not have a dedicated postal address for Facer support. Consequently, all communication must occur through digital channels:
- Email support: [email protected]
- Web platform: facer.io
- Corporate address (United States): Little Labs, Inc., 595 Market Street, San Francisco, CA 94105, USA
For billing disputes and refund escalations, contact your payment provider directly (Google Play, Apple or your bank) rather than Facer, as these organisations process refunds on Facer's behalf. Yafee has helped thousands of consumers navigate subscription cancellations by ensuring they understand both their platform-specific steps and their underlying legal rights under the Consumer Guarantees Act and Fair Trading Act. If Facer resists your cancellation or continues to charge you, do not hesitate to escalate to the Commerce Commission-your consumer protections in New Zealand are strong, and enforcement bodies take misleading cancellation practices seriously.