How to cancel Brickhouse Security from new zealand: your complete refund and cancellation guide

What is Brickhouse Security

Brickhouse Security is a United States-based GPS tracking company that provides real-time location monitoring hardware, mobile applications, and cloud subscription services. The company supplies GPS tracking devices alongside subscription plans that allow you to monitor location continuously via web and cloud platforms. If you have signed up for their tracking services and now wish to terminate your subscription, you have clear legal pathways to do so, and Yafee is here to guide you through each step with precision.

Services and subscription plans offered

Brickhouse Security delivers three core product categories: GPS tracking hardware devices, web and cloud-based monitoring plans with real-time location data, and API integration options for business customers. Their subscription tiers range from Basic regional coverage through to Premium worldwide monitoring with unlimited alerts and detailed historical tracking. The company also offers a smartphone conversion application that converts your mobile device into a GPS tracker.

All plans automatically renew on a monthly or annual basis unless you actively cancel before your next billing cycle. Understanding your plan type and renewal schedule is the essential first step toward cancelling with confidence.

Common reasons to cancel

You may choose to cancel Brickhouse Security for several legitimate reasons: the service is no longer needed, you have found a more cost-effective alternative, the coverage does not meet your requirements, or you wish to reduce monthly expenses. Whatever your reason for cancellation, New Zealand consumer law protects your rights, and Yafee has supported thousands of consumers through this exact process.

Your consumer rights in new zealand

As a New Zealand consumer purchasing digital services from an overseas provider, you retain statutory protections under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Consumer guarantees act 1993 protections

Under the Consumer Guarantees Act 1993, digital services supplied to you must be delivered with reasonable care and skill, be fit for purpose, and match any description or representation made by the supplier. If Brickhouse Security fails to provide the tracking accuracy, service uptime, or features it has advertised, you have legal grounds to request a refund or service correction even outside any stated refund window.

Brickhouse Security advertises a 7-day refund window on certain purchases. However, the Consumer Guarantees Act provides broader protection: if you cancel within 7 days of a renewal and have not materially used the service, you have a statutory right to a refund. Furthermore, if the service is faulty, misrepresented, or fails to deliver promised functionality, you may pursue refunds beyond the standard 7-day window.

Your legal position: You are not limited to Brickhouse's stated refund policy. The Consumer Guarantees Act 1993 overrides contractual terms that attempt to restrict your statutory consumer rights. You may cancel at any time, and you may pursue a refund if the service breaches the Guarantees Act.

Fair trading act 1986 and dispute escalation

The Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade. If Brickhouse Security has misrepresented its service, hidden cancellation terms, or engaged in unfair contract terms, you can report this conduct to the Commerce Commission (comcom.govt.nz), which is New Zealand's independent consumer protection regulator.

If Brickhouse Security refuses to honour your cancellation or refund request, document all communication, save your cancellation confirmation email, and file a complaint with the Commerce Commission. The Commission has enforcement powers and can take action on your behalf if unfair conduct is found.

Cancellation methods available to you

Brickhouse Security provides two primary pathways to cancel your subscription: via their online self-service cancellation portal or through direct contact with their customer support team.

Self-service cancellation through the online portal

Brickhouse Security maintains an online Cancellation Portal accessible through your account dashboard on their website. This is the fastest and most transparent method, available 24 hours a day, 7 days a week. You will receive an immediate cancellation reference number upon completion, which serves as your proof of cancellation. This method eliminates back-and-forth communication and gives you instant confirmation of your request.

Cancellation via customer support

If you prefer assistance or encounter technical issues with the portal, you can contact Brickhouse Security's customer support team through their official support and contact page. Have your account email address, order number, and device identifiers ready before you contact them. This preparation reduces communication delays and ensures the support team can process your request immediately.

Step-by-step cancellation via the online portal

Follow these precise steps to cancel your Brickhouse Security subscription before your next billing date.

Sign in to your account

1. Open the Brickhouse Security website in your web browser
2. Click on the "Log in" or "Sign in" button, typically located in the top right corner
3. Enter your registered email address and password
4. Click "Sign in" and wait for your account dashboard to load

Locate the cancellation portal

1. Once logged in, navigate to your account settings or subscription management section
2. Look for a "Subscription", "Billing", or "Account Settings" menu option
3. Select "Manage Subscription" or "View Active Plans"
4. You will see a list of your active subscriptions and their renewal dates

Initiate the cancellation process

1. Find the subscription you wish to cancel from your list of active plans
2. Click the "Cancel" or "Cancel Subscription" button next to that plan
3. The system will display your reason options and may ask why you are cancelling
4. Select your reason from the dropdown menu (optional but helpful for feedback)

Confirm your cancellation

1. Review the cancellation summary, which will show your final billing date and any remaining service period
2. Confirm that you understand your subscription will terminate on the displayed date
3. Click "Confirm Cancellation" or "Complete Cancellation"
4. Your browser will display a confirmation message with your cancellation reference number

Save your confirmation

1. Screenshot or save the cancellation reference number displayed on your screen
2. Note your cancellation date and your final billing date
3. Do not close the browser window until you have recorded this information
4. Check your email inbox (including spam folders) for a confirmation email from Brickhouse Security within one hour

Step-by-step cancellation via customer support

If you prefer human assistance or encounter technical difficulties, follow these steps to cancel through Brickhouse Security's support team.

Gather your account information

1. Locate your account email address (the address you registered with Brickhouse Security)
2. Find your order or account number, typically shown in your account dashboard or previous invoices
3. Note your device identifiers or device serial numbers if applicable
4. Have your subscription plan name and renewal date available

Contact Brickhouse Security support

1. Navigate to the Brickhouse Security support and contact page on their website
2. Locate their customer support contact details (phone, email, or live chat)
3. If email contact is offered, compose a clear cancellation request email
4. In your email, state: "I request immediate cancellation of my subscription" followed by your account details
5. If phone support is available, call during their stated business hours and request subscription cancellation

Provide necessary information

1. Share your account email address with the support representative
2. Provide your order or account number when requested
3. State the reason for cancellation (optional but constructive)
4. Confirm your effective cancellation date and final billing date

Request written confirmation

1. Ask the support team to email you a cancellation confirmation with a reference number
2. Request clarification on your final billing date and when service will terminate
3. Ask whether any refund is applicable and when you can expect it
4. Save the confirmation email in a dedicated folder for your records

Refunds and cancellation timing

Understanding Brickhouse Security's refund policy and cancellation timing will help you secure any money you are entitled to and avoid unexpected charges.

Brickhouse security's refund policy

Brickhouse Security advertises a 7-day refund policy on new subscriptions. If you cancel within 7 calendar days of your initial purchase and have not made substantial use of the service, you may qualify for a full refund of your subscription fee. However, your consumer rights under the Consumer Guarantees Act 1993 extend beyond this timeframe if the service is faulty or misrepresented.

Cancellation effective dates

When you cancel your subscription, Brickhouse Security will typically allow you to use the service until the end of your current billing cycle. This means if you cancel mid-month on a monthly plan, your service continues until the end of that month, and then terminates. No partial refunds are issued for the unused portion of your current billing period unless you qualify under the 7-day refund window or the Consumer Guarantees Act.

Refund processing timeline

If your cancellation qualifies for a refund, Brickhouse Security will process the refund to your original payment method within 5 to 10 business days of cancellation approval. Check your bank or payment provider's transaction history, not just your email, to confirm the refund has posted. If you do not see a refund within 10 business days, contact Brickhouse Security support with your cancellation reference number and request a refund status update.

What happens after you cancel

Cancelling your Brickhouse Security subscription triggers a series of events you should monitor to ensure a clean separation from the service.

Service access termination

Your access to the Brickhouse Security tracking portal and mobile application will terminate on your final billing date. You will no longer be able to view real-time location data, historical logs, or configure alerts after this date. If you have multiple devices or users on your account, all will lose access simultaneously.

Device and data handling

Any GPS tracking hardware you purchased remains your property. However, once your subscription terminates, the hardware will no longer transmit location data or connect to Brickhouse's servers. If you wish to use the hardware in future, you will need to reactivate a subscription. Your historical location data may be retained by Brickhouse Security for a period after cancellation; refer to their Privacy Policy for data retention timelines.

Auto-renewal prevention

After cancellation, your account will not auto-renew. You will not receive any further billing charges unless you manually reactivate a subscription. Monitor your bank statements for the final charge on your previous billing date to confirm the cancellation took effect.

Pricing and plan comparison

Understanding Brickhouse Security's pricing structure will help you make an informed decision about whether to cancel or modify your plan.

Before cancelling, consider whether downgrading to a lower-tier plan might better suit your current needs. Yafee recommends comparing the cost of your current plan against alternatives in the market to ensure you are receiving value for money.

Common cancellation mistakes and how to avoid them

Many consumers encounter unnecessary delays or complications during cancellation. Knowing these pitfalls will protect you and ensure a smooth process.

Failing to cancel before your renewal date

The most costly mistake is missing your renewal date. Your account will auto-renew, and you will incur a fresh charge. Check your next billing date immediately after reading this guide. If you cancel on the day your renewal occurs, you may still be charged. Cancel at least 2 to 3 days before your renewal date to avoid this charge. Set a calendar reminder one week before your renewal to ensure you do not forget.

Not saving your cancellation confirmation

If a dispute arises, your cancellation reference number is your only proof. Screenshot your confirmation page, save the confirmation email, and note the date and time of cancellation. Without this documentation, you have no evidence to present to Brickhouse Security or the Commerce Commission if they claim no cancellation was processed.

Assuming your service stops immediately

Many users expect their service to terminate the moment they click "cancel". In fact, your service continues until your current billing cycle ends. If you cancel mid-month, you retain access until the end of that month. Do not assume you can stop using the service immediately; you will lose access only on your final billing date.

Overlooking refund eligibility

The Consumer Guarantees Act may entitle you to a refund beyond Brickhouse's standard 7-day window if the service is faulty or misrepresented. Do not assume you are ineligible for a refund simply because seven days have passed. If the service has failed to meet its advertised standard, request a refund and cite the Consumer Guarantees Act 1993 in your communication.

Ignoring payment method issues

If your payment method (credit card, debit card) expired after you set up your subscription, your renewal may fail. However, Brickhouse may attempt to contact you or retry the charge. Cancelling through the portal is more reliable than allowing a payment failure to cancel your subscription passively.

Checklist for successful cancellation

Use this checklist to ensure you have completed every step required for a clean cancellation.

• Note your next billing or renewal date
• Log in to your Brickhouse Security account
• Locate your subscription in the account settings
• Click the cancellation button and confirm the action
• Screenshot your cancellation confirmation page
• Record your cancellation reference number in a safe location
• Check your email for a confirmation message within one hour
• Verify that your account dashboard no longer displays the cancelled subscription as active
• Set a reminder to confirm your final billing date has passed without a new charge
• Monitor your bank statement for the final charge (should appear on your last billing date)
• Verify that no new charge appears 7 to 10 days after your final billing date
• If you expected a refund, track the refund timeline on your payment provider's portal
• If no refund appears within 10 business days, contact support with your reference number

Reviews and customer feedback

Brickhouse Security maintains a 4.5 out of 5 star rating across multiple review platforms, indicating moderate customer satisfaction. Users consistently praise the tracking accuracy and intuitive mobile app interface. However, some customers report frustration with the auto-renewal system and cancellation process clarity. Reading existing reviews will help you understand whether this service aligns with your expectations before you decide to cancel.

Common positive feedback includes reliable real-time location data, responsive customer support, and competitive pricing. Common criticisms include hidden renewal notices, difficulty finding cancellation options, and slow refund processing. If these issues are driving your cancellation decision, Yafee recommends documenting them for any dispute with the Commerce Commission.

Key comparison: alternatives to Brickhouse Security

Before finalising your cancellation, consider whether an alternative service might better serve your needs. The following table compares Brickhouse Security with competing GPS tracking providers available in New Zealand.

If cost is a primary concern, Life360 and Google Family Link offer significantly lower pricing. If you require international coverage and advanced features, Brickhouse Security remains competitive. Yafee recommends evaluating these alternatives before cancelling to ensure you are not simply switching to a less suitable service.

Contact details and cancellation address

Brickhouse Security is a United States-based company with its primary office and distribution centre in Indianapolis. Because Brickhouse does not maintain a New Zealand-specific cancellation postal address, you should cancel exclusively through their online portal or customer support channels listed on their website.

Cancellation contact methods:

• Online portal: Log in to your account at brickhouse security.com and select "Cancel Subscription"
• Customer support: Visit the official contact page on their website for email, phone, or live chat options
• If you do not receive cancellation confirmation within 24 hours, follow up with customer support by email with your cancellation request and reference number

Escalation pathway:

• If Brickhouse Security refuses to cancel or honour a refund, file a complaint with the Commerce Commission at comcom.govt.nz
• Include your cancellation reference number, copies of all correspondence, and your account details in your complaint
• The Commerce Commission investigates unfair contract terms and can compel refunds if Brickhouse has breached the Fair Trading Act 1986 or Consumer Guarantees Act 1993

Final steps and summary

Cancelling Brickhouse Security requires minimal effort when you follow the steps outlined in this guide. You have two reliable cancellation methods: the online portal (fastest) and customer support (most personal). Your consumer rights under the Consumer Guarantees Act 1993 protect you even beyond Brickhouse's stated refund window if the service is faulty or misrepresented. Monitor your bank statement for 10 business days after cancellation to confirm the final charge has processed and no unexpected renewals occur.

If you encounter any obstacles during cancellation, the Commerce Commission is your enforcement partner and will investigate unfair practices on your behalf. Yafee has guided thousands of New Zealand consumers through subscription cancellations with financial institutions, digital services, and tracking platforms. Our legal-led approach ensures you understand not only how to cancel, but why your consumer rights matter and how to enforce them if the company refuses.

Take action today: cancel through the online portal before your next renewal date, save your confirmation, monitor your refund, and keep records of every step. Yafee is committed to helping you exit subscriptions cleanly and securing every refund you are entitled to under New Zealand law.