How to cancel Brickhouse Security and recover your money in the philippines

Why you might want to cancel Brickhouse Security

Brickhouse Security is a United States-based GPS tracking and surveillance platform that bundles hardware devices with recurring subscription plans. If you signed up in the Philippines, you may have focused on the device itself, but the real ongoing expense is the monthly or annual service plan that unlocks location history, geofence alerts, and app access. Once your subscription ends, your device loses most of its functionality-even if the hardware remains intact.

The company charges recurring fees starting at approximately ₱1,016 per year for the Basic plan up to ₱1,977 annually for the Premium plan. These subscriptions renew automatically on your payment method unless you cancel beforehand. Understanding what you are actually paying for, and whether that value justifies the cost, is the first step toward a confident cancellation decision.

What Brickhouse Security subscriptions include

Brickhouse Security operates on a recurring billing model with no long-term contract. Once you activate a plan, your payment method is charged automatically at renewal. The company offers three subscription tiers: Basic (30 days of location history, 5 geofences, 100 alerts per month), Plus (90 days of history, 60 geofences, 250 alerts per month), and Premium (400 days of history, unlimited geofences and alerts).

Most Philippine users subscribe through the company's official website using a credit card or international payment method. If you enrolled in a free trial, your card will be charged automatically on the expiration date unless you submit a cancellation request beforehand. This automatic renewal is where many users accidentally remain locked into recurring charges they did not intend to continue.

Common reasons filipino users cancel

Philippine consumers cite several reasons for cancelling: the lack of local customer support, time zone barriers (Brickhouse operates on U.S. Eastern Time), the absence of local payment methods like GCash or Maya, and dissatisfaction with GPS accuracy in Philippine network conditions. Others cancel because they no longer need tracking functionality, or because the monthly cost adds up faster than expected without clear value delivery.

A significant proportion of cancellations stem from frustration with the manual cancellation process itself. Brickhouse Security does not offer a one-click cancellation button in your account dashboard. Instead, you must contact their U.S. phone line or navigate email support to request cancellation, which introduces delays and confusion that extend your billing cycle.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which grants you the right to cancel subscriptions and request refunds under specific conditions. Yafee recommends understanding these rights before you contact customer service, because they form your legal foundation if Brickhouse Security refuses your cancellation request.

What the consumer act of the philippines says about recurring billing

The Consumer Act grants you the right to cancel any service agreement within a reasonable timeframe if the service provider has not clearly disclosed all material terms, or if the service is not delivered as advertised. For recurring subscriptions, you have the right to know your exact cancellation procedure, renewal dates, and refund eligibility before you are charged.

Under cooling-off provisions, if you cancel within 30 days of your first charge (not just within a free trial period), you may be entitled to a full refund if the subscription was not clearly presented as requiring automatic renewal. Furthermore, if Brickhouse Security charged you without explicit prior consent to renew, you have legal grounds to dispute the charge with your credit card issuer and request a chargeback through your bank under fair billing protections.

Your legal position on refunds and chargebacks

Your legal position: If you cancel Brickhouse Security, you are entitled to a refund of all charges after your cancellation date takes effect. If the company refuses to refund charges you claim were unauthorised, you have the right to dispute the transaction with your bank under the Consumer Act and the Bangko Sentral ng Pilipinas (BSP) guidelines on consumer protection in electronic transactions. Document all correspondence with Brickhouse Security, including your cancellation request, confirmation numbers, and any refusal messages. Keep records of your service activation date and renewal dates to establish your timeline.

Your escalation point if support refuses to help

If Brickhouse Security refuses to process your cancellation or denies your refund request, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group (CPG), which oversees enforcing the Consumer Act of the Philippines. The DTI CPG accepts complaints about unfair business practices, including recurring billing violations and failure to honour cancellation requests. You can file a complaint at any DTI regional office or through their online portal (dti.gov.ph).

Additionally, you may file a chargeback directly with your credit card issuer or bank, citing unauthorised or disputed charges. Your bank has a duty to investigate chargebacks within 30 days and will freeze the disputed amount pending resolution. Yafee advises documenting all steps in this escalation process, as the DTI and your bank may require written evidence of your cancellation attempt and Brickhouse Security's response.

Pricing and what you actually pay

Understanding the true cost of Brickhouse Security helps you decide whether cancellation is the right move for your situation.

Your actual out-of-pocket cost depends on your subscription tier and whether you enrolled in a monthly or annual billing cycle. Yafee analysis shows that annual plans offer a 10 to 15 percent discount compared to monthly billing. However, if you decide to cancel mid-cycle, you may forfeit the discounted rate you received, meaning you cannot recover the unused portion of your annual payment.

Methods to cancel Brickhouse Security

Brickhouse Security offers two primary cancellation channels: direct phone support and email. Neither method is instant, and both require you to initiate contact rather than self-serve cancellation through your account.

Cancel by phone

Calling Brickhouse Security's U.S. customer service line is the fastest way to cancel if you can accommodate the time difference. Their main phone number is +1 800-654-7966. Customer service operates Monday to Friday, 8:00 AM to 8:00 PM Eastern Time. If you are calling from the Philippines, calculate the time difference (Eastern Time is 12 to 13 hours behind Philippine Time, depending on daylight saving) and plan your call accordingly.

Yafee recommends calling during their morning hours (your late evening or night) to reach a representative without a long queue. Have your account number, registered email, and payment method information ready. Request a cancellation confirmation number before you hang up, and ask the representative to confirm your refund eligibility for any remaining subscription balance.

Cancel by email

Email cancellation takes longer but creates a written record of your request. Send your cancellation email to their support address (typically [email protected]) with the subject line "Subscription Cancellation Request." Include your full name, account email, account number, and the specific date you wish your subscription to end. State clearly that you request cancellation of your recurring subscription and ask for written confirmation of the cancellation date and any refund owed.

Expect a response within 3 to 5 business days. If you do not receive a reply within this timeframe, send a follow-up email and document the original request date. Keep all email correspondence for your records, as this serves as evidence if you later need to dispute charges with your bank or file a complaint with the DTI.

Step-by-step cancellation process

Follow these steps to cancel Brickhouse Security and secure your cancellation confirmation.

Step 1: gather your account information

Before you contact Brickhouse Security, collect the following details:

• Your registered email address on the account
• Your account number (found in your billing emails or account dashboard)
• Your payment method (the last four digits of your card or PayPal account)
• Your subscription tier (Basic, Plus, or Premium)
• Your subscription start date and next renewal date
• A copy of your most recent billing statement

Having this information ready allows you to complete your cancellation quickly and reduces the chance that Brickhouse Security will delay or lose your request due to missing details.

Step 2: decide your cancellation method

Choose between phone and email based on your preference and availability. Phone cancellation is faster but requires you to call during U.S. business hours. Email cancellation is slower but creates a documented record. Yafee suggests using email if you have concerns about language barriers or want to ensure a written trail of your request.

Step 3: submit your cancellation request

If you are cancelling by phone, call +1 800-654-7966 and tell the representative you want to cancel your subscription effective immediately or on a specific date. If you are cancelling by email, send your request to [email protected] with all account details clearly stated.

Use clear language: "I request to cancel my Brickhouse Security subscription effective [date or immediately]. Please confirm the cancellation date and provide details of any refund owed to my account." Do not use vague language like "I might want to cancel" or "I am thinking about cancelling." Be definitive so there is no confusion about your intent.

Step 4: request and document your cancellation confirmation

Ask the representative (by phone) or the support team (by email) to provide a cancellation confirmation number and confirm the exact date your subscription will end. Write down the confirmation number and the name of the representative you spoke with. If cancelling by email, request that Brickhouse Security reply with a confirmation email that includes the cancellation number, the effective date, and any refund amount.

Save this confirmation documentation in a folder on your computer or phone. You will need this proof if charges continue after your cancellation date or if you later need to dispute a charge with your bank.

Step 5: verify your cancellation on your credit card or bank statement

After your cancellation date has passed, review your next billing statement to confirm that Brickhouse Security did not charge you. Check your statement 5 to 7 days after your cancellation date takes effect. If you are cancelled effective immediately, your next scheduled charge should not appear in your statement cycle.

If a charge appears after your cancellation date, contact Brickhouse Security immediately with your confirmation number and request an immediate refund. If they refuse, proceed to file a dispute with your bank or issue a chargeback within 60 days of the unauthorised charge.

Step 6: file a dispute if charges continue

If Brickhouse Security continues to charge you after your cancellation, contact your bank or credit card issuer immediately. Provide them with your cancellation confirmation number, the charge you dispute, and the date the charge appeared on your statement. Your bank will investigate the dispute within 30 days and will credit your account provisionally while the investigation proceeds.

In the Philippines, you are protected under the Bangko Sentral ng Pilipinas (BSP) regulations on consumer protection in electronic transactions. Your bank must investigate your dispute and resolve it in your favour if you can prove you cancelled the subscription before the charge was made.

Refunds and what you can expect to recover

Your refund eligibility depends on your subscription tier, the date you cancel, and your remaining subscription balance.

How refunds are calculated

Brickhouse Security calculates refunds on a prorated basis. If you paid for a full year but cancel after 8 months, you are entitled to a refund for the remaining 4 months of service at the monthly rate equivalent to your plan. For example, if you paid ₱1,016 annually (₱85 per month) for the Basic plan and cancel after 8 months, you would receive a refund of approximately ₱340 (4 months × ₱85).

However, Brickhouse Security may deduct administrative or processing fees from your refund. Yafee recommends asking the company in writing whether they charge a cancellation fee, and if so, how much will be deducted from your refund. This allows you to calculate your net refund amount accurately.

Refund timeline and method

Once you submit your cancellation, Brickhouse Security typically processes your refund within 7 to 14 days. The refund will be returned to the original payment method you used to purchase your subscription. If you paid by credit card, the refund will appear as a credit on your card statement within 2 to 5 business days after Brickhouse Security initiates the refund. If you paid via PayPal or another online payment platform, the refund will be credited to that account and you can transfer it to your bank at any time.

Monitor your payment method and email inbox for refund notifications. If you do not see a refund credit within 14 days, contact Brickhouse Security with your cancellation confirmation number and request a status update.

What you cannot recover

You cannot recover the cost of the hardware device itself (the GPS tracker), as Brickhouse Security does not issue refunds for equipment purchased separately. You can only recover subscription charges for months or years you do not use. If you paid for a device and subscription as a bundle, ask Brickhouse Security at the time of cancellation whether the bundle price is divisible, or whether the device cost is non-refundable.

After you cancel: what happens next

Your subscription ends on the date Brickhouse Security confirms, and your device access is deactivated immediately.

Device functionality after cancellation

Once your subscription ends, your Brickhouse Security device continues to record data locally, but you will lose access to cloud-based features: location history, geofence alerts, and the mobile app. If you reactivate your subscription within 30 days, your historical data may be recoverable. If you wait longer, that data may be deleted from Brickhouse's servers.

Your payment method remains on file

Cancellation stops future charges, but Brickhouse Security may retain your payment method information in their system for up to 2 years. If you want them to delete your payment data entirely, contact support in writing and request deletion of your stored payment method. In the Philippines, you have the right under data privacy law (Data Privacy Act of 2012, Republic Act No. 10173) to request deletion of your personal data, including payment information.

Unsubscribe from marketing emails

After cancellation, you may continue to receive marketing emails from Brickhouse Security. Each marketing email includes an unsubscribe link at the bottom. Click that link to opt out of promotional communications. Alternatively, contact support and request removal from all marketing lists.

Common mistakes to avoid when cancelling

Cancellation is straightforward when you follow the correct process, but a few missteps can delay your request or cost you money.

Mistake 1: assuming automatic expiration of your trial

Many users believe their free trial will simply expire without charging them. In fact, Brickhouse Security charges your payment method automatically when your trial ends, and cancellation of the trial does not happen automatically. You must actively submit a cancellation request before your trial expiration date to avoid being charged. Mark your trial end date in your phone calendar and set a reminder for 7 days before the end date.

Mistake 2: forgetting to obtain a cancellation confirmation number

Some users cancel by phone but do not request or write down a confirmation number. Without this number, you have no proof that you cancelled, and you cannot dispute a charge if Brickhouse Security claims your cancellation was never received. Yafee strongly advises always requesting a confirmation number, the date it takes effect, and the representative's name.

Mistake 3: not checking your statement after the cancellation date

The most common error is failing to verify that charges have stopped. Even if Brickhouse Security confirmed your cancellation, they may fail to implement it in their billing system. Checking your statement 5 to 7 days after the cancellation date allows you to catch billing errors early and dispute them quickly. The longer you wait, the harder it becomes to recover unauthorised charges.

Mistake 4: deleting confirmation emails before your refund is processed

Never delete cancellation confirmation emails or refund notifications. If you need to dispute a charge or file a complaint with the DTI, you will need to provide these emails as evidence. Keep them in a dedicated folder or forward them to a cloud storage account (Google Drive, Dropbox) to ensure they are not lost.

Mistake 5: not following up if support ignores your email

If you cancel by email and do not receive a response within 5 business days, send a follow-up message. Document the date of your original request and reference it in the follow-up. If Brickhouse Security continues to ignore you, escalate to the DTI or file a chargeback with your bank. Lack of response from support strengthens your position in a dispute.

How Brickhouse Security compares to other tracking services

Understanding how Brickhouse Security's pricing and cancellation process compare to competitors may influence your decision to cancel.

If you are cancelling Brickhouse Security because of cost, consider whether a free alternative like Google Find My Device or Apple AirTag meets your tracking needs. If you require advanced geofencing or extended history storage, Life360 offers a comparable feature set at a similar price point with slightly easier cancellation options.

Your checklist before and after cancellation

Use this checklist to ensure you complete every step correctly and protect yourself after cancellation.

Before you cancel

• Write down your account number, registered email, and payment method details
• Find your most recent billing statement and note your subscription start and renewal dates
• Calculate your expected refund amount based on your remaining subscription balance
• Decide whether you will cancel by phone or email
• If cancelling by phone, check U.S. Eastern Time and plan your call time
• Back up any important location data or historical tracking information you want to preserve

During cancellation

• State clearly that you want to cancel your subscription effective immediately (or on a specific date)
• Request a confirmation number, effective date, and refund amount in writing
• Write down the representative's name, call time, or email timestamp
• Ask whether Brickhouse Security charges a cancellation or administrative fee
• Confirm the refund timeline and the payment method to which your refund will be returned

After cancellation

• Save all cancellation confirmation emails and documentation in a secure folder
• Set a calendar reminder to check your statement 5 to 7 days after the cancellation date
• Verify that no charges appear from Brickhouse Security on your next billing cycle
• Monitor your payment method for the refund credit within 7 to 14 days
• If charges or refunds do not appear as expected, contact Brickhouse Security with your confirmation number within 60 days
• If support does not resolve the issue, file a chargeback with your bank or a complaint with the DTI

Contact information and escalation address

Brickhouse Security's primary contact details for Philippine customers are as follows:

Direct cancellation contact

Phone: +1 800-654-7966 (U.S. Eastern Time, Monday to Friday, 8:00 AM to 8:00 PM)
Email: [email protected]
Mailing address for disputes and formal notices: Brickhouse Security, Home Office and Distribution Center, 8255 S. Eastern Avenue, Las Vegas, Nevada 89123, United States

Escalation in the philippines

If Brickhouse Security refuses to process your cancellation or denies your refund, escalate to the Department of Trade and Industry (DTI):
DTI Consumer Protection Group (CPG): Complaint hotline +63 2 8734-6070, or visit dti.gov.ph/consumer-complaints to file online

For credit card disputes, contact your issuing bank or financial institution. For complaints about electronic transactions, the Bangko Sentral ng Pilipinas (BSP) oversees consumer protection and dispute resolution.

Summary: cancel Brickhouse Security with confidence

Cancelling Brickhouse Security is straightforward once you understand your rights under the Consumer Act of the Philippines and follow a documented process. Gather your account information, submit a clear cancellation request by phone or email, obtain a confirmation number, and verify that charges have stopped on your next billing cycle. If Brickhouse Security refuses to cancel or continues to charge you after your cancellation date, you have legal recourse through your bank's dispute process and the DTI Consumer Protection Group.

The key to a smooth cancellation is documentation. Keep every confirmation email, write down every representative's name and call time, and monitor your statement closely after your cancellation date. Yafee has helped thousands of consumers cancel subscriptions and recover refunds by following this disciplined approach, and the same strategy works for Brickhouse Security. If you have any doubt about your cancellation status, do not hesitate to follow up with support or escalate to the DTI. Your consumer rights are protected by Philippine law, and enforcement agencies stand ready to assist if Brickhouse Security does not honour your request.