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Frequently asked questions
Cancel All You Can Books: The Right Way
How to cancel All You Can Books and protect your refund rights in new zealand
What All You Can Books offers and why you might reconsider
All You Can Books is a subscription streaming service that provides access to a digital library of audiobooks, e-books, courses, and podcasts on a monthly billing cycle. When you join, you receive a 30-day free trial, after which your card is charged automatically each month unless you cancel in advance. The service claims a catalogue of over 200,000 items across multiple categories, and you can download content to read or listen offline through a web portal.
Subscription features and what you receive
Your subscription grants unlimited access to the entire claimed library for the duration of your active membership. You manage everything through an online account portal, where you can browse categories, download titles, and track your content. The service operates month-to-month with no long-term contract binding you to continued payment. This flexibility means you can cancel at any point without penalty, provided you act before your next billing date.
Pricing is displayed in US dollars (USD) on the All You Can Books website. At the time of writing, no New Zealand dollar (NZD) conversion appears on their public pages. When you are billed, your bank will convert the USD charge to NZD at its current exchange rate, so the amount you pay may vary slightly month to month depending on currency fluctuations.
The free trial and automatic billing trap
All You Can Books requires you to enter your payment card details to activate the 30-day free trial. This is a critical detail: your card will be charged automatically on day 31 unless you cancel before the trial ends. Many subscribers miss this deadline and are billed unexpectedly, which is why understanding your cancellation deadline matters from day one. Mark the cancellation date in your calendar or set a phone reminder to avoid accidental charges.
Why people cancel All You Can Books and when you should too
Understanding the common reasons subscribers leave can help you decide whether this service aligns with your reading habits and budget.
Most common reasons for cancellation
Subscribers cancel for several reasons. Some discover the catalogue does not match their reading preferences, or they find that competing services like Scribd, Audible, or local library apps offer better value or a more relevant collection. Others realise they use the service infrequently enough that the monthly subscription cost is not justified. A significant group cancel after noticing unexpected charges following their trial period, or because they completed their reading backlog and no longer need unlimited access.
When cancellation makes practical sense
Cancel immediately if you spot unauthorised or unexpected charges on your statement. Cancel before your 30-day trial ends if you have tested the service and know it does not meet your needs. Cancel if a competing platform offers better value, more relevant titles, or features that suit your habits more closely. Cancel if you have reduced your reading frequency or moved to a different reading platform. Cancel if any change to the service terms, features, or pricing no longer serves your situation.
Your legal position as a new zealand consumer
New Zealand law provides you with specific rights when cancelling a subscription service, and Yafee recommends you understand these protections before you take action.
Consumer guarantees act and your cancellation rights
Under the Consumer Guarantees Act 1993 (CGA), you are entitled to receive the goods or services you pay for in a timely manner and of acceptable quality. If All You Can Books fails to deliver access to the service after you have paid, or if the service is unavailable or materially degraded, you have grounds to request a refund or dispute the charge with your bank. The CGA also protects you from unfair contract terms that exclude your rights as a consumer.
Furthermore, the CGA requires that subscription cancellation be as easy as the initial sign-up process. If All You Can Books makes cancellation deliberately difficult or obscure, this may constitute an unfair contract term, and you can lodge a complaint with the Commerce Commission, which enforces consumer protection law in New Zealand.
Your legal position
- You have the right to cancel your subscription at any time without penalty, provided you have not breached the contract terms.
- You have the right to receive a full refund for any charges incurred after you submit a valid cancellation request, provided the service was not delivered or was materially faulty.
- You have the right to dispute any charge on your credit or debit card if you did not authorise it, or if the service was not delivered as described.
- If All You Can Books refuses to refund you or disputes your claim, you can escalate to the Commerce Commission or ask your bank to reverse the charge through a chargeback process.
Unfair contract terms and automatic renewal
The CGA prohibits unfair contract terms in consumer contracts. Automatic renewal clauses must be transparent, easy to understand, and cancel with equal ease to sign-up. If All You Can Books makes it obvious how to start a trial but hides the cancellation process, this may violate the CGA, and the Commerce Commission can take enforcement action. Yafee advises you to document every step of your cancellation attempt, as this evidence supports any later complaint.
How to cancel All You Can Books: step-by-step method
Cancelling your subscription requires you to access your online account and submit a cancellation request before your next billing date.
Step 1: log in to your All You Can Books account
Open your web browser and visit the All You Can Books website. Look for the login page or account portal link. Enter the email address and password you used when you created your account. If you have forgotten your password, use the "Forgot password?" link to reset it via email. Once logged in, you will see your account dashboard, which displays your subscription status and billing information.
Step 2: locate the subscription or account settings section
From your account dashboard, look for a menu option labelled "Subscription", "Settings", "Billing", or "Account". This section typically appears in the top navigation menu or in a sidebar. Click on it to access the page where you can manage your subscription details, including payment method and renewal settings.
Step 3: find and click the cancel subscription button
Within the subscription or billing section, search for a button or link that says "Cancel subscription", "End membership", or "Delete account". The exact wording varies, but it will be clearly marked as the cancellation option. Click this button to begin the cancellation process. All You Can Books may ask you why you are cancelling; you can skip this step or provide brief feedback, but your response does not affect the outcome.
Step 4: confirm your cancellation request
All You Can Books will ask you to confirm your cancellation by clicking a final confirmation button, often labelled "Yes, cancel my subscription" or "Confirm cancellation". This two-step confirmation prevents accidental cancellations. Click to confirm, and the system should display a cancellation confirmation message on screen immediately.
Step 5: save and verify your cancellation confirmation
Check your email inbox (including spam or promotions folders) for a cancellation confirmation email from All You Can Books within a few minutes of submitting your request. This email is crucial proof that you cancelled before your next billing date. Save this email to your records or print it. Return to your account dashboard and verify that your subscription status now shows as "cancelled", "inactive", or "pending cancellation". Screenshot this confirmation as additional evidence.
What happens after you cancel All You Can Books
Cancellation takes effect at the end of your current billing period, not immediately, unless All You Can Books processes a mid-cycle refund.
Timeline and access after cancellation
Once you submit a valid cancellation request, your subscription is marked for cancellation. You retain access to the service until the end of your current billing period (typically 30 days from your last charge date). After that date, your account will be deactivated and you will lose access to all content. You will not be charged again if you cancelled before your next billing date. If your cancellation was processed after your next charge occurred, contact All You Can Books immediately to request a refund for the unearned portion of the subscription.
Requesting a mid-cycle refund
If you are charged after you submit your cancellation request, or if you realise too late that you wanted to cancel before you were billed, contact All You Can Books by email immediately. Provide your account email, the date you cancelled, and your billing statement showing the charge. Request a pro-rata refund for the unused portion of the billing period. Many subscription services honour these requests as a gesture of goodwill, even though they are not legally obligated to do so in every case.
Disputing the charge with your bank
If All You Can Books refuses to refund you or does not respond within 7 business days, you have the right to dispute the charge with your bank or credit card provider. This process is called a chargeback. Contact your bank's customer service, provide evidence of your cancellation (the confirmation email and screenshot), and explain that the charge was unauthorised or that the service was not delivered. Your bank will investigate and may reverse the charge within 10-20 working days. Yafee recommends you keep all evidence of your cancellation request and any correspondence with All You Can Books.
Pricing, billing, and refund policy
Understanding All You Can Books' pricing structure and refund terms helps you calculate the true cost and identify billing errors.
Subscription pricing and currency conversion
| Plan or feature | Price (USD) | Typical NZD equivalent (approximate) | Billing cycle |
|---|---|---|---|
| Monthly subscription | USD $11.99-$14.99 | NZD $20-$25 | Monthly, auto-renews |
| Free trial period | No charge during trial | NZD $0 | 30 days, then auto-renews |
| Recommended action | Set a cancellation reminder 5 days before trial ends to avoid surprise charges | ||
The USD-to-NZD conversion rate varies daily, so the exact amount you are charged in NZD will fluctuate. Check your billing statement after each charge to verify the conversion rate applied. If the charge appears significantly higher than expected, ask your bank to clarify the exchange rate used.
Common mistakes when cancelling All You Can Books
Cancelling a subscription should be straightforward, but many subscribers make avoidable errors that delay or prevent cancellation. Yafee has identified the most frequent pitfalls so you can avoid them.
Mistake 1: forgetting to cancel before the trial ends
The single most common error is missing the 30-day trial deadline. You receive a confirmation email when you sign up, and this email typically includes the exact date your trial ends and you will be charged. Save this email and set a phone reminder 3-5 days before that date. If you miss the deadline and are charged, do not panic; you can still cancel immediately and request a refund for the full month if you did not use the service.
Mistake 2: cancelling by email without keeping evidence
Sending a cancellation email to All You Can Books is valid, but only if you keep a copy and receive confirmation in reply. Never rely on verbal instructions or conversations; always submit cancellation requests in writing (email or online portal) and save all correspondence. If All You Can Books disputes that you cancelled, your email proof will support your position with your bank or the Commerce Commission.
Mistake 3: assuming cancellation is immediate
Many subscribers believe they will stop being charged the moment they click "cancel". In reality, your subscription typically remains active until the end of your current billing period. If you cancel on day 5 of a 30-day cycle, you are usually still charged for the full 30 days. Read the cancellation confirmation message carefully to understand exactly when your access will end.
Mistake 4: not checking your statement after cancellation
Even if you cancel successfully, check your credit or debit card statement one week after your supposed final billing date to confirm you were not charged again. If an unexpected charge appears, contact your bank immediately. The sooner you report it, the faster the bank can investigate and reverse the charge if warranted.
Checklist for cancelling All You Can Books
Use this checklist to ensure you cancel correctly and protect your rights.
- Mark your trial end date or next billing date in your calendar or phone.
- Log in to your account at least 5 days before your next charge date.
- Navigate to your account settings or subscription section.
- Click the "cancel subscription" button and confirm your cancellation.
- Wait for a cancellation confirmation email from All You Can Books within a few minutes.
- Save the confirmation email and take a screenshot of your account dashboard showing "cancelled" status.
- Check your email and account portal one week after your next would-be billing date to confirm you were not charged.
- If you were charged after cancellation, contact All You Can Books for a refund or dispute the charge with your bank within 30 days.
- Keep all cancellation evidence for at least 3 months.
Comparing All You Can Books to competing services
If you are unsure whether All You Can Books suits your needs, comparing it to similar services helps you make an informed decision about whether to keep your subscription or cancel.
How All You Can Books compares to other platforms
| Service | Monthly price (NZD approx.) | Content type | Free trial | Cancellation ease |
|---|---|---|---|---|
| All You Can Books | NZD $20-$25 | Audiobooks, e-books, courses, podcasts | 30 days | Online portal or email |
| Audible | NZD $15-$18 | Audiobooks (premium titles) | 30 days | Online portal (simple) |
| Scribd | NZD $16-$22 | E-books, audiobooks, magazines | 30 days | Online portal (simple) |
| Local library app (OverDrive) | NZD $0 (free with library membership) | E-books, audiobooks | N/A | N/A (no subscription) |
| Kindle Unlimited | NZD $14-$16 | E-books (limited to Kindle) | 30 days | Online portal (simple) |
If cost is your primary concern, your local library's digital app (OverDrive or similar) offers free e-books and audiobooks. If you prefer a single platform with a strong audiobook collection, Audible remains the market leader. If you want variety across e-books, audiobooks, and magazines, Scribd or Yafee's comparative resources can help you weigh the options. Use the free trials offered by each service to test the catalogue and user experience before committing.
Contact details and escalation for All You Can Books
If All You Can Books refuses to cancel your subscription or disputes your refund request, you have formal escalation options in New Zealand.
Direct cancellation contact methods
All You Can Books does not maintain a dedicated New Zealand customer service office. The company operates from the United States, and you must communicate via email or their online portal. Send cancellation requests to their primary support email address or use the cancellation page on their website. Allow 1-2 business days for an email response. If you do not receive a reply within this timeframe, try submitting your cancellation request again through a different method.
Formal complaint and escalation process
If All You Can Books fails to honour your cancellation or refund request, escalate to the Commerce Commission, which enforces the Consumer Guarantees Act and consumer protection law in New Zealand. Lodge a complaint on the Commerce Commission website (www.comcom.govt.nz) or contact them by phone. Provide evidence of your cancellation attempt and any refusal by All You Can Books to honour it. The Commerce Commission can investigate unfair contract terms and automatic renewal practices.
Alternatively, contact your bank or credit card provider to initiate a chargeback dispute. Provide your cancellation confirmation email and account screenshots as evidence. Your bank will investigate whether the charge was authorised and valid. If you cancelled before being charged, your bank will likely reverse the charge in your favour.
Legal assistance in new zealand
If the dispute is complex or the amount is significant, consult a consumer law specialist or contact the Citizens Advice Bureau (CAB), which provides free advice on consumer rights and contract issues. The CAB can guide you through formal complaint procedures and help you prepare evidence for escalation to the Commerce Commission or a small claims tribunal if necessary.
Final steps and protecting your consumer rights
Cancelling a subscription service is your right, and New Zealand law ensures this process must be straightforward and transparent. Yafee has helped thousands of consumers cancel subscriptions safely and recover refunds by following clear, documented procedures. When you cancel All You Can Books, follow the steps outlined above, save every confirmation, and check your billing statement regularly after your cancellation date. If the company makes cancellation difficult or refuses to refund you, do not hesitate to escalate to the Commerce Commission or your bank. Your consumer rights are protected by law, and you can enforce them effectively with the right documentation and knowledge. Yafee recommends you bookmark this guide and refer to it whenever you manage any subscription service, because the same principles apply across all platforms. Taking control of your subscriptions today protects your finances and your peace of mind tomorrow. Yafee is here to support you through every step of the process.