How to cancel Loopcloud in new zealand: your step-by-step guide to ending your subscription

What is Loopcloud and why you might want to cancel

Loopcloud is a cloud-based music production subscription service operated by Loopmasters Ltd that grants you access to a searchable library of loops, sampled audio, cloud storage, and direct integration with your digital audio workstation (DAW). The platform streamlines your music creation workflow by centralizing content and tools in one place. You might consider cancellation if you've completed a project, found an alternative tool that better suits your production style, or if the monthly cost no longer aligns with your budget. Yafee understands that subscription needs evolve, and your right to cancel is straightforward under New Zealand consumer law.

Core features included in your subscription

Your Loopcloud plan includes access to the searchable sample library, cloud storage (the capacity depends on your tier), seamless DAW integration, and a monthly points allowance to download new content. Your access continues until the end of your current billing period, even after you initiate cancellation. This means you retain full functionality through the last day you've paid for.

When cancellation makes sense

Cancel Loopcloud if you no longer use the service regularly, prefer a competing platform, want to reduce monthly expenses, or have completed your project work. Yafee recommends reviewing your cancellation timing in relation to your next billing cycle so you avoid paying for unused time.

Loopcloud pricing and plan structure

Loopcloud offers three subscription tiers designed to accommodate different production needs and budgets.

Current plan options and pricing in NZD

Annual plans provide cost savings if you're certain you'll continue with the service. Monthly subscriptions offer flexibility if you're still evaluating whether Loopcloud fits your workflow.

Your cancellation methods explained

Loopmasters Ltd provides two primary cancellation routes: direct management through your online account and direct contact via email to the support team.

Email cancellation

You may cancel by sending an email to [email protected] with your request to end your subscription. Include your full name, email address associated with your Loopcloud account, and a clear statement that you wish to cancel. This method creates a documented record of your cancellation request, which is helpful if disputes arise later. Yafee recommends sending your email from the same address linked to your subscription account.

Postal cancellation

Although Loopcloud does not maintain a dedicated cancellation postal address in New Zealand, you may send cancellation notices to the company's UK addresses. Postal cancellation takes longer to process and is less reliable than email or web-based methods, so use this route only if you cannot access email or the web portal.

How to cancel Loopcloud through your online account

The fastest and most straightforward cancellation method is via your Loopcloud account settings on the web.

Step 1: log in to your Loopcloud account

1. Visit loopcloud.com in your web browser
2. Enter your email address and password in the login fields
   • If you've forgotten your password, click the "Forgot password?" link and follow the reset instructions sent to your email
3. Click the login button and wait for your account dashboard to load

Step 2: navigate to your subscription settings

1. Look for your account menu, typically located in the top-right corner of the page
   • Click on your profile icon, username, or "Account" link
2. Select "Account settings" or "Subscription" from the dropdown menu
3. Locate the section titled "Current Plan" or "Billing" where your active subscription appears

Step 3: locate and click the cancel button

1. Find the "Cancel Subscription" button within your plan details
   • This button typically appears at the bottom of the plan card or in the subscription management section
   • If you don't see it immediately, scroll down to view the complete plan information
2. Click "Cancel Subscription" to begin the cancellation process

Step 4: answer optional questions and confirm

1. Loopcloud may ask why you're cancelling; you can answer or skip this feedback
   • Your feedback helps the service improve, but answering is entirely optional
2. You may see a retention offer; only accept if it genuinely suits your needs and budget
3. Review the final confirmation message, which explains your access continues until the end of your billing period
4. Click the final confirmation button to complete your cancellation

Step 5: save your confirmation email

1. You should receive a confirmation email from Loopcloud within minutes
   • This email confirms your cancellation date and when your access ends
2. Screenshot or save this confirmation in a safe location for your records
3. Keep this proof of cancellation in case you need to dispute any future charges

Refunds, billing cycles, and what happens after cancellation

Your right to refunds depends on when you cancel in relation to your billing cycle and the specific circumstances of your cancellation.

Refund eligibility under new zealand law

The Consumer Guarantees Act 1993 (CGA) is the primary legislation protecting your rights as a consumer in New Zealand. Under the CGA, if you cancel during the cooling-off period immediately after purchase (typically 14 days), you have a statutory right to a refund if the service has not yet been substantially provided. Loopcloud's terms of service govern refund policies beyond this cooling-off period. If you cancel mid-cycle after 14 days, Loopcloud is not required to refund the unused portion of your subscription unless the service failed to meet consumer guarantees-for example, if the platform was completely unavailable during your billing period. Yafee recommends checking your cancellation date against your billing cycle to understand whether a refund is legally due.

What happens to your account and data

After cancellation, your access to Loopcloud ends on the final day of your current billing period. You retain access to all your account data, cloud storage, and downloaded content until that date. Once your subscription ends, you cannot download new content, access the sample library, or use cloud storage features. Loopmasters Ltd may delete your account and stored data after a set period of inactivity (usually 12 months); check your confirmation email for specific retention terms.

Reactivating your subscription

If you cancel and later change your mind, you can reactivate your subscription at any time by logging back into your account and selecting a plan. Your previous profile, cloud storage, and download history are typically preserved if you reactivate within 12 months. Yafee advises contacting [email protected] if you're unsure about data retention after a long cancellation period.

Your legal position and consumer rights in new zealand

Under the Consumer Guarantees Act 1993, you have statutory rights that apply to all subscription services in New Zealand, including Loopcloud.

Consumer guarantees act rights

The Consumer Guarantees Act guarantees that the service you purchase is fit for purpose, of acceptable quality, and delivered within a reasonable timeframe. If Loopcloud fails to meet these guarantees-for example, if the service is unavailable for extended periods, if content is corrupted, or if promised features don't work-you have the right to seek remedies including refund, repair, or replacement. You do not need to accept a credit voucher if you've paid for a service that breaches these guarantees; you can demand a refund instead. This right exists independently of Loopcloud's own cancellation policy.

Billing disputes and payment protection

If Loopcloud continues to charge you after you've cancelled, you have the right to dispute those charges. Contact your bank or payment provider to initiate a chargeback or reversal if unauthorized charges appear on your card after cancellation. Yafee recommends keeping your cancellation confirmation email as evidence in any dispute. If the company refuses to stop charging you, you can escalate to the Commerce Commission (the New Zealand consumer regulator) or pursue a dispute through the Disputes Tribunal if the amount is under the jurisdiction threshold (currently NZD 15,000 for personal use).

Your legal position: cancellation and ongoing charges

Once you cancel your subscription and receive confirmation, Loopmasters Ltd must honour that cancellation and not charge you for future billing periods. If charges continue after cancellation, you are protected by the CGA and can demand a refund. You have the right to evidence your cancellation through the confirmation email and your account history. If the company refuses to refund unauthorized charges, you can lodge a complaint with the Commerce Commission at www.comcom.govt.nz.

Common cancellation mistakes to avoid

Cancellation is a straightforward process, but a few common oversights can cause unnecessary problems-here's how to sidestep them.

Mistake 1: cancelling too late in your billing cycle

If you cancel on the last day of your billing period, you'll still be charged for the next month because most subscription systems bill in advance. Calculate your next billing date and cancel at least 3 business days before it to avoid an unwanted charge. Check your confirmation email or account settings to find your exact billing date.

Mistake 2: assuming account deletion equals cancellation

Deleting your Loopcloud account is not the same as cancelling your subscription. Deletion removes your login access but may not stop recurring charges. Always use the "Cancel Subscription" button in your account settings to formally end your subscription before considering account deletion.

Mistake 3: not saving your confirmation email

Your confirmation email is your proof of cancellation. If Loopcloud later charges you or claims you never cancelled, this email is your primary evidence. Save it to a secure folder, screenshot it, or print it immediately after cancellation.

Mistake 4: ignoring retention offers without reading them

When you cancel, Loopcloud may offer a discount or limited-time reprieve. If you dismiss this without reading it, you might miss a genuine opportunity to reduce your cost. However, only accept if the offer truly matches your budget and needs-don't be pressured into staying by generic discounts.

Mistake 5: cancelling by email without confirmation of receipt

If you email [email protected] to cancel, send your request from a monitored email address and keep a copy of your sent message. Follow up after 5 business days if you don't receive a confirmation reply to ensure your cancellation was processed.

Cancellation timeline and what to expect

Understanding the timeline from cancellation request to final access loss helps you plan your music production schedule.

Web cancellation timeline

When you cancel through your online account, the cancellation takes effect immediately, and you receive a confirmation email within minutes. Your access to Loopcloud continues until the end of your current billing period (for example, if you cancel on the 15th of a month and your billing cycle ends on the 30th, you can use the service until the 30th). Your next monthly charge will not be processed after your cycle end date. Yafee recommends cancelling at least 3 days before your next billing date to ensure the system processes the cancellation in time.

Email cancellation timeline

Email cancellations take longer to process. Send your request to [email protected] and expect a reply within 2 to 5 business days. The company will confirm the cancellation and specify your final access date. Because email processing is slower, cancel by email only if you cannot access the web portal, and provide at least 7 days' notice before your next billing date to avoid an unwanted charge.

After cancellation: protecting yourself and managing your music files

Once you've cancelled, a few follow-up steps ensure a clean break and protect your creative work.

Download and back up your content

Before your access ends, download any loops, samples, or projects you've created or saved in Loopcloud. Your cloud storage will be inaccessible after cancellation, so retrieve everything you need during your remaining access period.

Update your DAW projects

If your music projects reference Loopcloud samples or rely on the DAW integration, update your projects to use locally stored files instead. This prevents playback errors or broken links after your subscription ends.

Monitor your bank statements

Check your bank or credit card statements for at least 2 billing cycles after your cancellation date to confirm no further charges have been applied. Yafee advises setting a calendar reminder to review your statement on your previous billing date, just to be certain.

Contact support if charges continue

If you see a charge after your cancellation date, contact [email protected] immediately with your cancellation confirmation email attached. Request a refund for the unauthorized charge. If the company doesn't respond within 10 business days, escalate to the Commerce Commission or dispute the charge through your bank.

Quick cancellation checklist

Comparing Loopcloud with alternative music production tools

If you're cancelling because you want to explore other options, this comparison shows how Loopcloud ranks against similar platforms available in New Zealand.

Feature and pricing comparison

Each platform excels in different areas. Splice offers stronger collaboration features; Komplete provides deeper instrument integration; Loopcloud focuses on loop-centric workflows and affordable entry pricing. Yafee recommends testing trial versions of competing services before finalizing your cancellation so you're confident in your alternative choice.

How to contact Loopcloud support and send cancellation by post

Although web and email cancellation are fastest, you have the right to cancel by post under consumer protection law in New Zealand.

Email contact

Send all cancellation and support inquiries to [email protected]. Include your full name, registered email address, account details, and a clear cancellation request. Allow 5 business days for a response.

Postal cancellation address (United kingdom)

Loopcloud maintains no dedicated postal address in New Zealand. If you must cancel by post, send your cancellation notice to the company's UK address:

Loopmasters Ltd
Unit 4A
Corsica Street
London, N5 1JT
United Kingdom

Include your full name, registered email, subscription account number, and a clear statement of intent to cancel. Allow at least 14 days for postal delivery and processing before your next billing date. This method is slower and less reliable than email or web cancellation, so use it only if other methods are unavailable.

Final advice from yafee

Cancelling your Loopcloud subscription is straightforward when you use the web portal or email support. Your legal rights under the Consumer Guarantees Act protect you throughout the process, and Yafee has helped thousands of consumers cancel subscriptions with confidence by providing clear, step-by-step guidance. Save your confirmation email, monitor your bank account, and contact support immediately if unauthorized charges appear after your cancellation date. Whether you're pausing your music production, switching platforms, or tightening your budget, you have the power to cancel quickly and without penalty if you act before your next billing cycle. Yafee is here to ensure you understand your rights and execute a clean cancellation every time.