How to cancel your Loopcloud subscription in the UK and claim your rights

Understanding your Loopcloud subscription and cancellation rights

Loopcloud is a cloud-based music production platform operated by Loopmasters, delivering access to an extensive library of samples, loops, and production tools through a rolling subscription model. When you subscribe, you enter a distance contract governed by UK consumer law, which grants you specific statutory rights to cancel and obtain refunds within defined periods. Yafee, the contract specialists, help thousands of producers understand these protections and exercise them effectively every year.

The service operates as a Software-as-a-Service agreement, meaning you pay recurring monthly or annual fees to maintain access to digital content and cloud storage. Your contract falls directly under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Since Loopcloud transactions occur online without physical presence, you benefit from a statutory 14-day cancellation window that applies to all distance contracts in the UK, regardless of whether you have used the service.

Your subscription continues indefinitely on a rolling basis until you formally cancel in writing. Understanding both your contractual terms and your legal entitlements is essential before you decide to leave. Yafee recommends reviewing your service agreement and cancellation policy in full before proceeding.

Your legal position under the consumer rights act 2015

The Consumer Rights Act 2015 grants you an unconditional right to cancel most distance contracts within 14 days of purchase without providing a reason. This protection applies even if you have already downloaded and used samples, provided you have not explicitly confirmed acceptance of the service beyond the initial purchase. After the 14-day cooling-off period expires, your right to cancel becomes contractual rather than statutory, and you fall under the terms laid out in Loopcloud's subscription agreement.

If Loopcloud has failed to provide clear, transparent cancellation terms at the point of sale, or if the company has made cancellation deliberately difficult to access, you have grounds to escalate your complaint to the Citizens Advice Consumer Service or the Information Commissioner's Office. Yafee advises keeping detailed records of all communications, payment confirmations, and cancellation attempts.

Cancellation rights after the 14-day cooling-off period

Once the statutory 14-day window closes, your right to cancel becomes a contractual matter governed entirely by Loopcloud's terms and conditions. Most UK subscription services allow rolling cancellations with notice (typically 7 to 30 days), meaning you can stop future payments but may forfeit any remaining credits or prepaid fees. You must check your service agreement or the Loopcloud website to confirm the exact notice period required and whether you qualify for any refund of unused credits or unused annual payments.

If you cancel within 14 days, you retain the right to a full refund of all charges minus any costs you have incurred through actual use of the service (such as downloaded samples). After 14 days, Loopcloud is entitled to retain payment for the current billing period, though you may still claim refunds for future charges if you provide notice before the next renewal date.

Loopcloud pricing and membership tiers

Loopcloud offers multiple subscription levels, each with different credit allocations and production features to suit varying professional needs.

Current subscription options and costs in the UK

Below is the pricing structure for Loopcloud memberships available to UK subscribers:

How payment works and billing cycles

When you subscribe to a paid tier, Loopcloud sets up automatic recurring payments on the same date each calendar month or annually, depending on your chosen billing cycle. These charges continue indefinitely until you formally cancel your subscription. If you have prepaid for an annual plan, you may not receive a refund for the remaining months unless you cancel within the 14-day cooling-off period or the company breaches its contractual obligations to you.

Credits typically expire at the end of each billing cycle and do not roll over, so unused credits are forfeited upon renewal unless your service terms state otherwise. Before cancelling, download or use any remaining credits to maximise value from your subscription. Yafee recommends checking your account dashboard for your current credit balance and renewal date.

Should you cancel your Loopcloud subscription

Cancelling is the right decision if you have stopped using the service, found a more cost-effective alternative, or no longer need music production tools.

Reasons to cancel

• You no longer produce music or require sample libraries
• You have found a competing platform with better pricing or features
• Monthly charges exceed your current budget or production output
• You prefer purchasing individual samples instead of maintaining a subscription
• The service lacks features or samples essential to your workflow

Reasons to keep your subscription

• You regularly download samples and use the cloud storage features
• The monthly cost aligns with your production schedule and income
• Loopcloud's sample library offers unique content you cannot find elsewhere
• Priority support and advanced features justify the upgrade cost
• You benefit from discount codes or promotional pricing still in effect

How to cancel your Loopcloud subscription

You can cancel your subscription through the Loopcloud website, mobile app, or by postal mail, depending on your preference and the cancellation method accepted by the company.

Cancel through the Loopcloud website

1. Log in to your Loopcloud account using your registered email address and password
   • Visit loopcloud.com and select "Sign In"
   • Enter your credentials and authenticate
2. Navigate to your account settings or subscription management area
   • Click your profile icon or username in the top-right corner
   • Select "Account Settings" or "Subscription Management"
3. Locate the "Cancel Subscription" or "Billing" section
   • Look for a link stating "Manage Subscription" or "Billing Details"
   • Review your current tier, renewal date, and credit balance
4. Click "Cancel Subscription" and confirm your intention
   • Loopcloud may display retention offers or alternative pricing
   • Decline any upsell prompts and confirm cancellation
5. Save a confirmation email or screenshot showing cancellation completion
   • Note the date and confirmation reference number if provided
   • Verify that no further charges appear on your next billing date

Cancel through the Loopcloud mobile app

1. Open the Loopcloud app on your iOS or Android device and log in with your account credentials
2. Navigate to the menu or settings section within the app
   • Tap the hamburger menu icon or gear icon
   • Select "Account" or "Settings"
3. Find the subscription or billing management option
   • Look for "Manage Subscription" or "Billing Details"
4. Select "Cancel Subscription" and confirm your request
   • Follow the on-screen prompts to complete cancellation
   • Take a screenshot of the confirmation message

Cancel by post or email

1. Prepare a written cancellation request containing your full account details
   • Include your registered email address
   • Include your full name and account username
   • Include a clear statement: "I request cancellation of my Loopcloud subscription effective immediately"
2. Send your request via Royal Mail or recorded delivery to the Loopcloud business address
   • Address: Loopmasters, Unit 2b, Peterborough Business Park, Peterborough PE2 6UP, United Kingdom
   • Request a receipt of posting as evidence of cancellation
3. Alternatively, email your cancellation request to Loopcloud's customer support address with proof of postage or previous correspondence
   • Retain a copy of your email and the sent timestamp
4. Monitor your bank account to confirm that no further charges are taken
   • Check 3-5 days before your next renewal date
   • Report any unauthorised charges to your bank immediately

What happens after you cancel your subscription

Cancellation is not instantaneous; several consequences follow your request, and you should understand each to avoid surprises.

Immediate loss of service access

Once you cancel, Loopcloud disables your access to the paid features and sample library within 24 to 48 hours. You lose the ability to download new samples, access cloud storage, and use advanced production tools. Any samples you have already downloaded remain on your computer indefinitely, but you cannot access them through the Loopcloud app after cancellation. Ensure you have downloaded or saved any essential projects or samples to your local storage before your cancellation becomes effective.

Retention of downloaded content

All samples, loops, and audio files you have downloaded to your computer remain your property and are yours to use in production permanently. Loopcloud does not revoke access to content you have already purchased and downloaded. However, any cloud storage, project files, or backup data stored exclusively on Loopcloud servers will be deleted according to the company's data retention policy (typically 30 days after cancellation). Download any essential project files or backups before your subscription ends.

Refund processing and payment reversals

If you cancel within 14 days of your initial purchase or renewal, Loopcloud must process a full refund of all charges within 14 days of receiving your cancellation request. After the 14-day cooling-off period, no refund is due for the current billing period, although you should not be charged for future periods. If Loopcloud has already charged you for the next billing cycle after you cancel, escalate a refund claim immediately to your bank or payment provider.

Refund entitlements and payment recovery

Your right to a refund depends entirely on whether you cancel within the statutory 14-day window or after it has expired.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of purchase or renewal, you are entitled to a full refund of all charges under the Consumer Contracts Regulations 2013. This applies regardless of how much you have used the service. Loopcloud may deduct reasonable costs for any content you have explicitly confirmed using (such as individually downloaded samples), but this deduction must be proportional and transparent. Yafee recommends cancelling as early as possible to avoid any deduction disputes.

Refunds after 14 days

After the 14-day cooling-off period closes, you have no statutory right to a refund of charges already paid. However, you retain the right to cancel future recurring payments by providing notice before your next renewal date. Check Loopcloud's terms to confirm the notice period required. If the company charges you after you have submitted a valid cancellation request, contact your bank or payment provider to reverse the unauthorised transaction.

Reclaiming unauthorised charges

If Loopcloud continues to charge you after you have cancelled, or if charges appear without your authorisation, you have the right to claim a refund through your payment provider (bank, credit card company, or PayPal). Report the issue to your bank immediately and request a chargeback or payment reversal. Retain all evidence of your cancellation request (email confirmations, screenshots, or postal receipts) to support your dispute. Yafee has helped thousands of consumers recover unauthorised charges through chargeback claims.

Common mistakes to avoid when cancelling

Many producers cancel only to encounter unexpected charges or complications-these mistakes are entirely preventable with the right approach.

Failing to confirm cancellation in writing

Cancelling through the website or app leaves a digital record, but some disputes arise because Loopcloud disputes whether cancellation was submitted. Always take a screenshot or save a confirmation email. If you cancel by phone or chat, request a confirmation email immediately and retain it. Written evidence protects you if a charge appears after cancellation.

Cancelling too close to your renewal date

If you cancel just days before your next billing date, Loopcloud may process the renewal charge before your cancellation request propagates through their system. Cancel at least 7 to 10 days before your renewal date to ensure the system processes your request in time. Check your renewal date in your account settings before cancelling.

Not downloading your content before cancellation

Once your subscription ends, you lose access to Loopcloud's cloud storage and project backups. Download all essential samples, loops, and projects to your computer before your cancellation becomes effective. Cloud-stored files are deleted 30 days after cancellation, and recovery may be impossible.

Ignoring charges after cancellation

If a charge appears on your bank statement after cancellation, contact Loopcloud and your bank immediately. Do not assume the charge is a mistake or will reverse automatically. Report the transaction to your bank within 60 days to initiate a chargeback claim. Yafee recommends setting a phone reminder for 3 days before your renewal date to verify that no charges have been processed.

Checklist for cancelling your Loopcloud subscription

Use this checklist to ensure you complete every cancellation step correctly and protect your account:

Comparing Loopcloud with alternative music production services

Before you cancel, consider whether another platform might better serve your production needs at a lower cost.

Alternative subscription services

Contact information for Loopcloud support and cancellation

If you encounter difficulties cancelling your subscription or do not receive a refund within 14 days, contact Loopcloud directly or escalate your complaint to the relevant consumer authority.

Loopcloud customer support and cancellation address

Send cancellation requests and refund claims to:

Loopmasters Limited
Unit 2b, Peterborough Business Park
Peterborough PE2 6UP
United Kingdom

Email your cancellation request to the support email address listed on the Loopcloud website or in your account settings. Request written confirmation of receipt.

Escalation to consumer authorities

If Loopcloud does not respond to your cancellation or refund request within 14 days, escalate your complaint to the Citizens Advice Consumer Service or the Information Commissioner's Office. Provide evidence of your cancellation request, all communication attempts, and the date of your original subscription purchase. These authorities have the power to investigate breaches of the Consumer Rights Act 2015 and can pursue enforcement action if Loopcloud refuses to refund or stop charging you.

Your next step: cancel with confidence

Cancelling your Loopcloud subscription is straightforward when you follow the correct procedure and understand your legal entitlements under the Consumer Rights Act 2015. You retain the unconditional right to cancel within 14 days and claim a full refund, and after that period you can still cancel future charges by providing notice before your next renewal date. Download your content, confirm your cancellation in writing, and monitor your bank account to ensure no unauthorised charges appear. Yafee, the contract law specialists, has helped thousands of consumers cancel subscriptions, recover unauthorised charges, and understand their consumer rights. If Loopcloud refuses to process your cancellation or disputes your refund entitlement, escalate the matter to the Citizens Advice Consumer Service-you have statutory protection, and enforcement is available.